Wi-Fi is connected but without access. How to fix the error "Unidentified network without Internet access." Only personal experience. Reboot the router together with the computer

Every user of the global network sooner or later faces the problem of accessing the network. There are many reasons, both software and hardware, why network access suddenly stops. In this article we will look at such a common error typical for Windows as “Unidentified network without Internet access.”

Why are we seeing this message?

Any difficulty regarding the Internet and any network in general can arise for one of two main reasons - the fault of network equipment or the fault of software. An error like “Unidentified network without Internet access” usually results from malfunctions in the computer software or communication devices. This may include the actions of malware blocking the network, incorrect settings of network services of the operating system, PC network equipment or external communication devices (wired or Wi-Fi router, modem or even provider equipment).

A message like this means that the computer is currently connected to some network, but does not have access to the World Wide Web. An existing network is a connection, for example, through a wired router or another computer, a WiFi network, as well as to the provider’s equipment (if a computer or laptop is connected to the Internet via a cable coming into the room).

We will try to figure out why this happens, and also give solutions on what to do in such a situation.

ISP related problems

If the PC is connected via a network cable coming into the room from outside, then access to the global network is most likely blocked due to the fault of the provider. The reason may be a situation with equipment malfunctions on the provider's side - a short-term malfunction, incorrect settings of the hub, lack of communication between the equipment and the provider's server (possibly due to a broken cable connection). But in such cases, there is nothing left to do except wait for the problem to be resolved by the provider.

A similar problem can occur due to the provider blocking access to the Internet due to the expiration of the subscription fee or a deliberate termination of the provision of services (this happens, for example, in the case of DDoS attacks on the server from the client’s computer). The last case of shutdown is, of course, very rare, but still possible.

In the last two cases, the laptop will also be connected to the network (provider equipment), but also without access to the World Wide Web. This is why Windows writes to the user “Unidentified network without Internet access.”

Network settings

If there is accurate information about the performance of the provider’s equipment and the absence of blocking on its part, then the problem most likely lies in communication devices (for example, a Wi-Fi router), local network settings, or in the settings of the OS itself. All this can be checked directly from your computer.

If in your case a wired or WiFi router is used as a communication device, the problem may be hidden in incorrect IPv4 protocol settings. You can fix them as follows (it is recommended to do further actions in any case, especially if you access the Internet via a local network via a router):

Now your laptop or computer should display information about a successful connection to the network. If there is Internet, Windows will write in the “Network Center...” section in the “Access Type” item – “Internet”.

But what should you do if Windows continues to report that there is no connection? Open the IPv4 protocol properties window again, and change the value “0” in all fields to “1”, like here:

The last step must be done in cases where the standard factory address of a wired or Wi-Fi router is different from “192.168.0.1”. If this address was changed by you or other users yourself, we recommend that you find it and enter the necessary data in the IPv4 properties.

For example, if your Wi-Fi router, which connects to a PC via a local network, has an IP address of “192.168.1.55”, then in the IPv4 settings in the “IP address” section you need to specify, for example, 192.168.1.10, and in “Default Gateway” and “Preferred DNS Server” change the last two digits to 1 and 55, respectively.

Does your laptop still say “No network access”? Then the Internet disappeared, most likely due to the settings of the wired or Wi-Fi router. But there is also a possibility that your laptop is experiencing connection difficulties due to a failure in the system’s network parameters. This can be fixed.

Resetting network settings

If the PC writes a message about the absence of the Internet due to a failure of the network parameters, then they can be returned to their original state by performing a few simple steps:

Windows also writes a message about the lack of access to the World Wide Web if the wired or Wi-Fi router has incorrect settings. There is a similar problem when the laptop connects to the Internet directly via a cable. If you have suspicions about this, then there is nothing left to do except call a specialist to set up your computer (but, most likely, you will have to set up a Wi-Fi router).

The difficulty of describing this problem in one article is that the provider may provide network access using one of several communication technologies - for example, ADSL or VPN. To connect a laptop or computer to the Internet, you need to ask your provider for settings data, which, in most cases, is individual for each user and case. But describing them all is labor-intensive, so in such situations it is better to turn to specialists.

TCP IPv4 protocol - what is it and what is its principle of operation? In short, there are actually two Windows protocols that are responsible for connecting your computer to the Internet. Have you ever received such messages when trying to access the Internet - “Network without Internet access” or “WiFi connection is limited”? At the same time, this text is also displayed in the Windows Network and Control Center in the status. In this article we continue to solve these most common errors that occur when setting up the Internet.

Network without Internet access on Windows 7 or 10

I will write specifically about WiFi, but the TCP IPv4 protocol error “Network without Internet access” can also appear in a cable connection. It also looks the same on different versions of the OS - Windows 10, 7 or 8, so the methods for eliminating it are universal and will help any user.

But before we fix the TCP IPv4 Internet settings, first let’s determine the situation in which the problem occurs:

The computer connects to the router, but could not access the network from the very beginning
At first there was internet, but then it disappeared

The Internet on the computer did not work from the very beginning

TCP/IP v4 - how to configure the necessary operating parameters?

Everything is clear with the first three points - I have already written in detail about how to connect a laptop or computer to the Internet. There are also separate instructions for updating to a network card.

But let’s try to figure out the settings for the necessary TCP IPv4 operating parameters. Where are they even located?

If you have a Windows 7 operating system, then you need to go to the “Start - Control Panel” menu

Then go to the “Network and Sharing Center”.

If you are working with Windows 10, then everything opens much faster - right-click on “Start” and open “Network Connections”

On the new page, go to “Network and Sharing Center”

A page will open with a list of existing connections, or rather installed wired and wireless adapters. If your PC is connected to the router via cable, then we need “Local Area Connection”; if via WiFi, then “Wireless Connection”. Select the one you need and right-click on it, then go to “Properties”.

Setting up the Internet protocol TCP IPv4

Before changing anything here, all you need to know is, is your computer connected to the Internet via a router or directly with a cable from the provider?

If through a router, it doesn’t matter via WiFi or twisted pair, then the parameters that need to be entered in TCP IPv4 will depend on the network settings in the router’s admin panel.

If the DHCP server is enabled on the router, then obtaining an IP address and DNS servers should be automatic. In this case, the router will independently set them for the computer and connect to the Internet configured on it. If some values have already been specified here, then carefully copy them onto paper; they will be useful when further setting up the router’s connection to the provider.

But it also happens that the local network configuration in the router settings involves manually specifying the IP address on each device, or there is some malfunction in the DHCP operation.

In this case, if you do everything wisely, you must first assign it to the computer on the router, and then register it in the settings of the TCP IP version 4 Internet protocol. Otherwise, when DHCP is running, the router may automatically assign the address you specified in the TCP IPv4 settings to some then another device will have an IP address conflict and the Internet will not work.

But in most cases, in order to understand whether the cause of the “Network without Internet access” error is really in the TCP IPv4 settings, it will be enough to simply manually enter the IP address, and then you can specify it in the router’s account.

How to do this correctly?

First, we set all TCP IPv4 parameters to automatic, as I showed earlier, and save.
Next, you need to right-click on the selected connection type and click on “Details”

The DHCP server column will indicate the IP address of the router.

If this server is disabled, then you will not see anything here - in this case, try using one of two IP addresses as the “Gateway” value in the “Internet Protocol version 4 TP IPv4” section - 192.168.0.1 or 192.168.1.1. You can find out more accurately from the description of your router model - here I list all the most popular companies. In order for it to be guaranteed to correspond to what is specified in the specifications for your model, you need to reset it to the factory parameters, but then all other configurations will also be lost - be careful and do this only if necessary and in full confidence that you can then return everything as it was.

So, after you find out what IP the router has, go again to “Wireless connection - Properties - Internet Protocol TCP IPv4” and enter the following data:

Gateway - router IP, for example, 192.168.1.1
Mask - 255.255.255.0
IP address - 192.168.1.3

Apart from the last digit, the first three values of the address must match the router address.

Save with the “OK” button. After this, most often the Internet starts working.

Read about why it happens that it doesn’t work in another article.

Wi-Fi used to work, but stopped

As trivial as it sounds, the problem of errors when wifi writes are limited may lie in your antivirus. Yes, yes, its activity in identifying and blocking potentially dangerous network activity can easily block the Internet, so make sure that the problem is not in the anti-virus complex.

In order to understand this, it’s enough to simply disable all the program’s security modules for a moment and try to go to some site - don’t be afraid, you won’t pick up anything in a couple of minutes on trusted sites. If it works, then carefully study all the settings and set them to values that do not block the connection to the router.

WiFi connection is limited to Internet Protocol version 4 TCP IPv4

Now about more complex things about setting up the TCP IPv4 protocol when connecting to the Internet, which are not on the surface.

First of all, the error may lie in, I wrote more about them separately. Carefully check the type of connection it has to the provider, what data the provider requires to be entered in the settings panel for the connection. Also check that the router's DHCP server is configured correctly. All these issues have already been discussed many times in articles - be careful, any inaccurate number or extra tick can cause a similar problem.

If everything is fine with the router, the wifi adapter is connected and turned on on the PC and the drivers are installed on it, and at the same time you have the Windows 8 operating system installed, then the fact may be that in earlier versions of the Windows 8 system the developers made a mistake in the network stack, as a result of which it was impossible to properly connect to the Internet via WiFi. This has been fixed in the latest versions and updates, but this error is present on many computers and prevents users from working normally.

This can be fixed by installing an update from the official Microsoft website, or another fairly easy method, but I warn you that you will do it at your own peril and risk!

Shall we try? We need to open the command line, for which we go to “All Programs > Accessories”. Find “Command Prompt”, right-click on the item and select “Run as administrator”.

After this, a window with a black background will open - here you need to enter the following commands one by one, after each of which:
and successful completion there will be a confirmation “OK”:

netsh int tcp set heuristics disabled
netsh int tcp set global autotuninglevel=disabled
netsh int tcp set global rss=enabled

netsh int tcp show global

and check that all settings look the same as in the above screenshot. After this, you can reconnect to WiFi.

TCP IPv4: Network without Internet access

It seems that I have already described everything that is possible! But if, after using even all of these methods described in two articles, the computer tells you that “Network without access to the Internet,” but in fact the Internet is working, then we’ll do the final touch.

Even with a normal connection, this message may appear if it works through a proxy server that works on the provider’s side.

We go to the “Start” menu and type “gpedit.msc” into the search bar and call up “Local Group Policy Editor”.

We go through the long chain: “Local Computer > Computer Configuration > Administrative Templates > System > Internet Communication Management > Internet Communication Settings” and activate the following function here: “Disable active probing for the network connection status indicator.” That is, we put the checkbox on “Enable” to disable this sensing

This will disable system automatic scanning for an active Internet connection using the TCP IPv4 protocol and the message will no longer be displayed.

I hope these tips will help resolve issues about limited wifi connections and networks without Internet access.

Thank you! Didn't help

In this article we will deal with probably the most popular problem that occurs on computers with Windows 7 when connecting to the Internet via Wi-Fi. This "No Internet access" when, after connecting to a Wi-Fi network, the Internet does not work, and a yellow triangle with an exclamation mark appears near the connection icon in the notification panel. And if you hover your cursor over this icon, the message “Without Internet access” will appear.

And in the network control center, there may still be an inscription “Unidentified network”. I myself have encountered this problem more than once, the solutions are very different. Now we will try to figure out what to do if your connection becomes without access to the Internet. On this page we will solve the problem using the example of Windows 7, since in Windows 8, 8.1 and 10, there are a number of other reasons and solutions, therefore, there will be a separate article on them. Since this error can appear when connecting to the Internet via a network cable or Wi-Fi, in this article we will deal with connection via wireless Wi-Fi network. As for problems with accessing the Internet via cable, I will also write in a separate article so that the instructions are simpler and clearer, and you don’t get confused.

This means that if you have a laptop running Windows 7, you are connected to your Wi-Fi router, and you have a connection without access to the Internet, then you have come to the right place, now we will try to solve the problem that has arisen.

Windows 7: "No Internet access." What to do and how to find the reason?

I looked at articles on solving this problem on other sites, and almost everyone immediately wrote about some actions that need to be performed on laptops. Check IP settings, etc. But, as practice shows, the reason that the Internet does not work in Windows 7 when connected via Wi-Fi is the router itself, its settings, or the Internet provider.

The main thing is to determine what the problem is, in the laptop, router, or Internet provider. Then you can do something to solve the problem.

Now I’ll explain everything and tell you, what to do first:

Many people have this The problem appears during the router setup process. If you are setting up your router, it seems like you have already set it up, you connected a laptop to it, and the connection status is “Without access to the Internet,” sites do not open, then you need to look for the problem in the router settings. Most likely, you have incorrectly configured the router to work with the provider, take a look. Find instructions on how to set up your routea on our website, or write in the comments, I’ll try to tell you where to look for these settings. Connect other devices to the Internet (if possible), check if they work.
If you have such a problem with Wi-Fi suddenly, the Internet was working and suddenly stopped, or after turning it off/on, then first of all, restart your computer (laptop) and router. Then, connect again. Perhaps this will solve the problem.
Check Is the cable from the provider to the router connected correctly? whether it is inserted well into the WAN connector. I had a case when the Internet did not work for relatives - “Without access to the Internet.” Everyone was without the Internet for a week. I looked, and it turned out that they connected the cable from the provider to the wrong connector on the router (connected to LAN, disconnected during a thunderstorm):). I just changed the connector and the Internet worked.
Make sure that your internet is paid for. Perhaps your provider simply turned off your Internet for non-payment.
Determine what the problem is: in a laptop, router, or Internet provider. It's not difficult to do. For example: try connecting another device to this router. If the Internet works on it, then the problem is in your computer. If the Internet does not work, then the problem is either in the router itself or in the Internet provider. To check who is to blame, the router or the provider, you need to try connecting the Internet directly to the computer into the network connector. Bypassing the router. If the Internet works, then the problem is most likely in the router. You can also call your provider and ask if they have problems in your area. I will write again that it is very important to determine what the problem is.
You can also connect your laptop to the router not via Wi-Fi, but via a network cable. Perhaps this is how the Internet will work.

Now that we have sorted out the most important points, we can move on to solving this error. I think you found the reason.

Solving the error “No Internet access” if the problem is in the laptop

If, for example, the Internet works on other devices, but not on your computer, then most likely the problem lies there. It would be nice to immediately try connecting it to other networks and see how it works. If the problem with the Internet via Wi-Fi on Windows 7 suddenly appeared, then try to remember, maybe you installed something, or changed some settings.

The most popular solution in Windows 7, which everyone advises, is to register static IP and DNS, or, conversely, try to set these parameters to be automatically received if you have static data. I already wrote about this in an article. Let's try it.

Right click on the internet connection icon (which we should have with a yellow icon) and select Network and Sharing Center.

Right click on the adapter Wireless network connection and choose Properties. In the new window, highlight the line "Internet Protocol Version 4 (TCP/IPv4)" and press the button Properties. If you have automatic IP and DNS acquisition set there, then set static parameters, as I have in the screenshot below. Your IP and Default Gateway may be different. It depends on the IP address of your router (you can see it on the sticker on the router itself). Maybe IP 192.168.0.50 (50 - this number can be set to another, for example, 100). We set DNS: 8.8.8.8 And 8.8.4.4 .

If you just opened the parameters, and you already have some settings specified there, static addresses, then set automatic IP and DNS retrieval. You should also try with static addresses (set manually), and with automatic receipt.

Save the settings and restart your laptop. Perhaps changing these settings will solve the problem with Internet access.

Another solution: enabling Federal Standards Compliance (FIPS) mode

Click on the Internet connection icon in the notification bar, then right-click on your Wi-Fi network that you are connected to (and with which there are problems), and select Properties. In the new window, go to the masonry Safety, click on the button Additional options, and check the box next to Enable Federal Information Processing Standards (FIPS) compliance mode for this network.

Click Ok, and restart your laptop.

How else can I try to fix this error in Windows 7? You can also disable your antivirus, firewall, and other programs that may block the connection. If all else fails, you can also update the driver for your laptop’s Wi-Fi adapter; there is some information about this.

How to fix if the problem is in the router or Internet provider?

Well, I think everything is clear with the provider. If the Internet does not work when connected directly, then the problem is with the provider. Something is wrong with the equipment, they are doing some work, etc. Or you just forgot to pay off the Internet. In such cases, we call support and clarify everything. Personally, I have had such cases more than once. I immediately started checking the settings, and it turned out that this was a problem with the provider.

If the router is to blame for everything (in this case, the Internet will not work on any device; sites simply will not open on mobile devices), then you need to check the settings and cables. As I wrote above, check if the Internet is connected correctly. It should be something like this:

Check everything thoroughly, reboot the router.

If this does not help, and especially if the problem arose during the process of setting up the router, then you need to check the WAN settings. Simply put, Internet settings. Most often, the “No Internet access” error appears when the router cannot connect to the provider, which is why there is actually no Internet access. But it cannot connect to the provider, most likely because the connection parameters in the router settings are incorrectly set.

In the router settings, on the WAN or Internet tab (different manufacturers call it differently), you need to correctly indicate the type of connection that your Internet provider uses. And set all the parameters that may be needed.

I think you can find instructions for your router manufacturer.

That's all, I will update the article and add new solutions here. If you know something new about this problem, maybe you solved it somehow differently, then share interesting information in the comments, I think it will be useful to many.

I hope you were able to remove this error and the Internet is working on your laptop. You can ask your questions. Describe the problem, attach screenshots, I will try to answer quickly and help with advice.

In the PC IP address text field, you need to set the address of the router (router).

In the “Default gateway”, “DNS server” text field, enter the router’s internet protocol address (the same IP address of the router). At the end of everything, we confirm our actions by clicking on the “Ok” button.

Second way.

We need to go to the router settings interface and set the range of IP addresses assigned by the router automatically. Make sure that it does not include the PC IP address that we specified manually.

Type URL – 192.168.1.1 in your browser, log in and the router’s admin panel will open in front of you.

There we need to find “Local Network” and go into the DHPC server settings.

In the “Start IP address pool” item, enter an arbitrary address that follows the PC address that we set manually (192.168.1.2). Finally, click on the “Apply” button.

I entered the following numbers - 192.168.1.5. Now the router automatically sets addresses for each device, starting with it.

If you do not know the IP address of the router, then take a look at it. As a rule, the manufacturer indicates at the bottom all the data about the device, including the IP address.

The reasons for the lack of connection to the network can be both software and physical. First, you should carry out diagnostics, which consists of three main stages: checking the integrity of the wires, setting up the router and computer.

Problems on the provider side

It may not be your fault that you are not connected to the internet. If the system worked properly, no additional software was installed, and the settings were not changed, then the provider is probably to blame. Call the customer service center and find out if they have problems with the network. Additionally, you can recruit friends who use the services of a similar company.

If you have mobile Internet, go to the provider’s official group or website. Users react quickly to outages, so they often write their complaints in the group or on the provider’s page. They will be an indicator to you that shutdown is widespread. There is only one solution - wait for corrections.

Checking the physical connection

As a rule, if there is no Internet connection, you will see a red circle with a cross on the tray icon (on the right). This is a clear sign that there is a break somewhere. A rare situation is damage to the network cable or connector. Carefully inspect the entire length of the wire throughout the apartment, looking for cracks or other defects. Check the connection to the site where the hub is being installed for several apartments. It is impossible to determine any further breaks (the cable is underground). This is the job of the provider's specialists. If the plug is damaged, you will have to change it, and this is difficult to do without special tools and skill.

Problems with the router and their solutions

Up to 80% of all problems are related to incorrect operation of the router. If the Internet does not connect when connected directly, skip this section.

Troubleshooting is possible through a simple reboot. If you have to do this regularly to restore operation, take the device to a service center to diagnose and identify the cause. Restarting the router is done in the following ways:

Turn off the power supply. Wait 10 seconds and then turn it back on;
press the Power/On/Off button (if equipped) to turn off. Then activate the device.

At the same time, restart your PC. Do not press the Reset button on the modem (this is a full reset to factory settings as a last resort).

Settings in the router web interface

All changes to router parameters are made in the system menu - web interface. We will tell you how to get into it and what changes should be made.

Login to the web interface

To enter you need:

IP address for accessing the modem;
login and password for the device.

The information is located on a label attached to the case. Look for the Default Settings or “Username/Password” block. Write these values down on a piece of paper or remember them.

Open a browser on the computer/laptop that is physically connected to the modem. Enter the factory IP, which is copied from the label.
In the window, enter Login and password. Typically, this is the English word admin.

The main menu of the router will open.

Setting up an internal network

The LAN item is responsible for setting the local network parameters. At the user's discretion, the range of working IP addresses is set here. It must correspond to one of three ranges allocated for private networks:

Check the device's default gateway. Through it, exchanges occur with other devices. Typically the default is 192.168.0.1 or 192.168.1.1 (if you are using that range).

Setting up an Internet connection

The second important step is to correctly configure the connection type. Providers can use:

If there is no internet connection, make sure you set the correct type. Call the supplier and find out the necessary information. Some modems in the interface have a “detect” button. With its help, the connection type is set correctly automatically.

Changing the router's IP address

For the network to work, it is often necessary to set the correct router address. This is done as follows:

go to the menu and select the LAN section;
enter the required parameters in the IP-address field;
Click the “Save” button.

The address must be within the local network range.

MAC address cloning

Some providers provide Internet access to a specific Mac address, for example, a computer. There is a need to change this parameter for the router. Most manufacturers include a Mac address cloning feature. It is activated as follows:

If you can't find the function, read the technical manual.

MTU setting

MTU determines the maximum level of information transfer. This parameter controls the number of payload bits that fit into a packet. Everything is forwarded without fragmentation, so you can increase the transfer speed. As a rule, the MTU is set automatically by the device, but not always correctly. A correctly adjusted level will allow you to:

expand the channel;
minimize unnecessary load on the channel, which will increase speed;
remove or minimize packet transmission errors.

Use the command Ping www.google.com –f –l 1500. Start with exactly 1500. Next, decrease the parameter by 5 units, and then check how many packets are lost. If 100% of the data is successfully transferred, change this parameter in the router settings (in the connection type selection menu). Please note that the limit values depend directly on the protocol.

Problems with your PC or laptop

If all else fails and the “no Internet connection” error remains, check your PC.

Reinstalling the network card driver

There is special software for each PC/laptop component. Windows usually installs drivers on its own from its database, but this procedure does not always help. It is recommended to install everything yourself.

The best method is to download the necessary software from the official website of the network card manufacturer. Find the “Drivers” or “Support” item in the menu, indicate the model and version of the OS you are using. Download the installer and then run the installation.

The second option is Windows tools:

right-click on the “My Computer” icon and select the “Properties” line;
select "Device Manager";
Click on the network card RMB, and then on the line “Update drivers”.

The driver may be missing for some reason. Then specialized utilities, for example, Driver Genius, will come in handy. Download it from the developers site, and then update all outdated drivers. The utility database is regularly updated, so it is always up to date.

Replacing the MAC address of a network card

Users can change the MAC of the network card itself in two ways. The first includes the following steps:

Remember the MAC address includes exactly 12 digits in hexadecimal s/s only. After the changes, be sure to check the success of the operation using the ipconfig /all console command.

The second method involves entering the address through the registry. Go to the path shown in the image and in the DriverDesc parameter change the NetworkAdress line.

Enabling the network card in BIOS

In some situations, it is necessary to enable “networking” in the BIOS. We will look at the procedure using the example of a classic BIOS (not UEFI). To do this, enter the BIOS and follow these steps:

Now let's look at how to perform a similar process on UEFI BIOS versions (example for Asus motherboards):

open the “Advanced” tab;
select OnBoard Devices Configuration;
set LanController to Enabled state.

Diagnosing Internet connection problems

We recommend using standard Windows OS tools to troubleshoot Internet problems. Often this procedure saves you from connection errors, which eliminates the need to study the system menu and BIOS. To start you need:

Additionally, activate checks for the network adapter and home group. Download and run the FixWin utility on the flash drive. FixWin is a powerful tool for troubleshooting operating systems from Microsoft.

IP Receiving Settings

Using a direct connection without a modem, set automatic receipt of addresses. These are necessary settings for the OS. They are installed quickly and easily:

After this, restart your computer and check the network is working.

Firewall check

The Windows system has its own protection against viruses and potentially dangerous resources. A “firewall” (or “fire wall”) can block access to specific or all sites. Luckily, it's easy enough to turn it off:

Remember that without an antivirus installed, your computer will be completely defenseless against malware from the global web.

Clearing the DNS cache and resetting TCP/IP protocol settings

Failures in the TCP protocol or DNS cache can result in connection loss. Users can reset the cache on their own:

These steps will not damage system files, so perform them without fear for the safety of the operating system.

Enabling FIPS Compliance Mode

Try turning on federal compatibility mode. This is a current solution for residents of Russia. Its activation is carried out as follows:

The proxy server is not configured correctly

Often it is impossible to connect to sites due to incorrect proxy server settings. There is an option to change the proxy in the OS interface. Go to Internet Properties and then open the Connections tab. Click on the “Network Settings” button. Next, check the box to use a proxy. Enter the correct IP and port. You can obtain this information from your network administrator (service provider).

Internet does not work on your phone or tablet

If you can’t log into the network through mobile gadgets, for example, the Internet does not work on your tablet, then the most common reasons are:

compatibility of the frequency ranges of the router and smartphone;
activation of a wireless access point;
hidden network or not;
whether the DHCP server is activated on the modem;
Wi-Fi module damage;
Airplane mode is activated on the phone;
The smartphone does not support the WPA2-PSK encryption standard

If another device connects without problems, then the problem is in a specific device.