Viber does not see contacts - frequent problems. Viber messages do not arrive

Today, messengers have become a part of our lives. They are needed for everyday communication or for work. There are many instant messengers, but one of the most popular is Viber. Therefore, when we see “application is not responding”, it can be very annoying. What to do if Viber on your phone doesn’t work? There are several problems with this application. Let's consider ways to solve them.

Viber messenger

Doesn't work in the background

If the application does not function in the background, you may not notice important calls or messages. But this unpleasant moment can be easily resolved.

Check:

1. First you need to go to “Settings”.
2. Go to "Notifications".
3. Check that the “show messages when the screen is locked” option must be active.

If you have completed this check and Viber still does not work, then it needs to be updated.

The application is not responding

A lot of negative reviews appear because the messenger malfunctions. This error may appear many times. The user is unable to solve this problem.

Unstable operation is associated with regular interruptions on the part of developers. This is most likely caused by the blocking of Telegrams in the Russian Federation. You just need to be patient.

Just in case, reboot your device.

Doesn't work via mobile data

Viber has a simple interface. It has a small number of functions. But despite all this, the application “devours” the entire Internet. If you use mobile data, then Viber will work quite poorly. Some images may not load.

To solve this problem, you need to switch to a stable connection. Use a wireless connection type (4G, 4G+). Or upgrade your connection speed.

Doesn't work on other platforms

For example, on Windows Phone, this messenger functions poorly. There is no such problem on Android. The reason for this is internal problems that occur in internal files.

To solve this problem, it is often necessary to close and reopen the messenger. The program should not run in sleep mode (background).

Another way: restart your device (laptop, personal computer, phone). Thanks to this, you can clear the RAM of your device.

If all of the above did not help, and the problem does not go away, then simply reinstall the program. This should definitely help.

Doesn't work over Wi-Fi

Viber doesn't work over wi-fi

It was described above that this program does not work well via mobile data and prefers wireless communication. But what to do if Viber does not work normally via Wi-Fi.

If you are trying to log into a specific organization's Internet messaging program, then the reason may be some kind of traffic restrictions. Some organizations make such software unavailable via Wi-Fi.

If the connection is a home connection, then a full cache may be causing this problem. To fix it, you need to use CCleaner.

The camera in the app does not work

The camera in Viber does not work

The probable cause is the operation of an antivirus program. The webcam is often used by viruses, so the antivirus blocks it. Just turn off the antivirus and make the call again.

Do the following:

1. First, go to “Settings”.
2. Log in to Applications.
3. Click on the Viber shortcut.
4. Click on "Permissions".
5. Check the box where “Camera” is located.

Doesn't install or activate

If the application does not install, then take the following steps:

• Perform a communication access check.
• Make sure that the internal memory is sufficient for installation. If not, then delete something.
• If you cannot install Viber on a personal computer or laptop, check whether your telephone device is turned on with the active program.
• Disable any antivirus that may be blocking you. Re-install.

If it is not activated, then:

• Check the activity of your phone number.
• Check it is correct.

These are the most common problems. We hope you found the answers you needed in this article.

Like many other software, Viber is not free from possible inaccuracies and errors. If you don’t see messages coming to your account from your interlocutors, it means there is a problem that needs to be solved. This article will show the reader the possible causes of this problem and describe the measures necessary to take to solve it.

Why Viber doesn’t show inboxes and how to fix it

If messages sent by interlocutors do not reach the user, this is always unpleasant. This reduces the quality of communication and can lead to delays and misunderstandings. Of course, such problems need to be dealt with - and this material will tell you in as much detail as possible what measures need to be taken to successfully defeat such an error.

Method One: Check and Fix Internet Connection Speed

The most common problem that can cause a similar program error is that the Internet connection speed is too low. Unfortunately, it is not always possible to solve this problem (for example, in an area with weak mobile operator coverage or with weak home Internet).

However, some measures can help cope with the problem:

If the Internet works properly, or the proposed solution methods did not fix the problem, then the cause of the problem lies elsewhere.

Method two: fixing Viber settings

In some cases, Viber does not show messages because the program only works in active status (that is, when Viber is opened on the screen).

This is due to the power consumption reduction mode, which switches all minimized applications to passive operation mode (without using an Internet connection). For this reason, there are simply no message notifications.

It is also possible to disable Viber notifications on the device.

To successfully correct the described problem, you must enable notifications in the settings of the program itself. In addition, on some smartphone models (for example, Xiaomi) you will need to visit the power and performance settings section.

There, in the section of programs that work regardless of power consumption mode with a constant Internet connection, you should select Viber, save the settings and restart your smartphone. After this, notifications about incoming messages will always arrive as long as the phone is connected to the Internet.

Method three: searching for a problem with your interlocutor

Sometimes it happens that the user does not receive messages only from a specific interlocutor.

There can only be two reasons for this:

In the first case, you can solve the problem of why messages are not coming to Viber yourself - by removing the interlocutor from the blacklist.

In the second case, the problem is not with you, but with the interlocutor - to solve it, he needs to contact the technical support of the application on the official Viber website with a detailed description of the problem that has arisen. As a rule, the problem is solved in a matter of hours.

All possible ways to establish a connection with your interlocutor were described here. By using them in advance, the reader will be able to avoid losing the relevance of the information sent and respond to all suggestions and requests in a timely manner.

If you are asking yourself the question " Why doesn't Viber work?" - this article will help solve the problems that have arisen. After carefully reading the recommendations, you can independently troubleshoot any problems with the application.

Viber does not work on the phone

• Viber does not send messages.
• There is no connection.
• Unable to make a call.
• Viber is installed, but does not start.
• Stickers are not sent to Viber.

• Reboot your smartphone
• Make sure you have a stable Internet connection, because... Viber does not work without the Internet.
• If you are using a Wi-Fi network for the Internet, disconnect from it and connect using 3G. You need to try changing the connection to find out whether the program works with the Internet or not.
• Delete the program cache.

Note: problems with the operation of Viber may be due to the presence of debugging work on the side of the company’s central servers, because the program is constantly evolving and developers are adding new functions and capabilities. You should wait a little; it may not take much time to fix the problems.

You can contact the official support service:

Open the support page http://support.viber.com/customer/ru/portal/emails/new

The feedback form for describing the problem is available in Russian (you must fill in the required fields).
Before sending the notification, check that all lines are filled out correctly. As a rule, the answer will not be long in coming and will be sent to you by email.

Viber does not work on computer (Windows)

What problems may arise most often:

Possible further steps: install operating system updates, check if the ports are open: TCP: 5242 and 4244 UDP: 5243 and 9785.
How to check and open ports on Windows 7 / Windows 8 / Windows 10

1. In the search bar, enter the word “firewall”
2. Click on the name “Windows Firewall”
3. Open Advanced options
4. Select “Rules for incoming connections”
5. We indicate the path to the program and step by step create the required rule.

If you have any questions, ask in the comments, I will be grateful for the like at the bottom of the article.

Viber connection problem

Viber, like any human-created program, can fail for one reason or another. One of these manifestations is the situation when Viber does not work via the mobile Internet. For comfortable work, you need high-speed Internet; Wi-fi access points or 3G mobile Internet are suitable for these purposes. Try connecting to one of these networks and testing Viber, in most cases the problem with the Internet disappears.

If you see this message, try to check that other applications transmit and receive data from the Internet without problems. For example, open your browser and open any website or launch the application Vk, Instagram, Odnoklassniki my page. If the listed programs launch without problems and work normally, then the problem is directly with Viber on the phone. At the end of the article, recommendations for troubleshooting are given.

Viber slows down
Another common problem is that Viber slows down and freezes. To solve the problem, we recommend rebooting your smartphone; in 90% of cases this helps restore the application to full functionality. If the program continues to work unstable, uninstall the program (after saving the necessary information), clear the cache in the smartphone settings, restart the phone and install Viber again.

No connection and other Viber problems
The program is constantly being improved and developers make changes to Viber from time to time. And although they try to perform all updates in such a way as not to cause problems, users do not notice it. But sometimes there are still some problems on the server side related to their availability (debug status, reboot, etc.). Of course, this problem is not standard, so you just need to wait a little time.

It’s hard to hear your interlocutor on Viber
Interference, delays or partial swallowing of “letters” when talking with an interlocutor is a bad (slow) Internet connection. For high-quality transmission of an audio signal (voice), it is necessary to provide a communication channel with a bandwidth of about 1 Megabit. Check Vibera over a Wi-Fi channel with a stable connection without delays.

Tips for improving Viber performance.
Below is a list of simple actions that will help you restore the functionality of the application.

• reboot your phone (turn it off and on again);
• checking for a stable Internet connection;
• deleting the application from your smartphone (save the necessary data first), clear the cache, and then reinstall the application;
• Before deleting the program, you should wait a little; perhaps the service is not available on the developers’ side.

If the problem has not been resolved, you can ask your question in the comments or contact the official Viber support service.

If you are asking yourself the question " Why doesn't Viber work?" - this article will help solve the problems that have arisen. After carefully reading the recommendations, you can independently troubleshoot any problems with the application.

Viber does not work on the phone

• Viber does not send messages.
• There is no connection.
• Unable to make a call.
• Viber is installed, but does not start.
• Stickers are not sent to Viber.

• Reboot your smartphone
• Make sure you have a stable Internet connection, because... Viber does not work without the Internet.
• If you are using a Wi-Fi network for the Internet, disconnect from it and connect using 3G. You need to try changing the connection to find out whether the program works with the Internet or not.
• Delete the program cache.

Note: problems with the operation of Viber may be due to the presence of debugging work on the side of the company’s central servers, because the program is constantly evolving and developers are adding new functions and capabilities. You should wait a little; it may not take much time to fix the problems.

You can contact the official support service:

Open the support page http://support.viber.com/customer/ru/portal/emails/new

The feedback form for describing the problem is available in Russian (you must fill in the required fields).
Before sending the notification, check that all lines are filled out correctly. As a rule, the answer will not be long in coming and will be sent to you by email.

Viber does not work on computer (Windows)

What problems may arise most often:

Possible further steps: install operating system updates, check if the ports are open: TCP: 5242 and 4244 UDP: 5243 and 9785.
How to check and open ports on Windows 7 / Windows 8 / Windows 10

1. In the search bar, enter the word “firewall”
2. Click on the name “Windows Firewall”
3. Open Advanced options
4. Select “Rules for incoming connections”
5. We indicate the path to the program and step by step create the required rule.

If you have any questions, ask in the comments, I will be grateful for the like at the bottom of the article.

is a program with which you can send SMS, make calls and transfer files (photos, videos, audio). It works on almost all known operating systems and is installed both on the phone and on other devices. The application is economical, does not consume traffic while in the background, and also efficiently uses battery power. Does not require special system settings from the device. If Viber doesn’t work, don’t worry, we’ll tell you what to do in these cases.

Anyone can download and install the utility; it is available for free and no registration is required when downloading. The installation procedure is also extremely simple, you just need to follow the step-by-step instructions. But sometimes there are situations when Viber Messenger does not work and you need to know what to do with the application in such situations.

What to do when Viber doesn't work

What can affect the operation of the utility so that it stops working? This sometimes happens, especially with those programs that work via an Internet connection, and there can be many reasons for the breakdown. One of the most important is the failure of the Internet on your device. To fix the problem, you will need to temporarily disconnect your phone or tablet from the router that distributes WiFi. And then check if the application works on a 3G connection. The utility may freeze; to fix this, simply restart your mobile device. Very often this helps to configure the application so that it functions as before.

First of all, try updating Viber to the latest version:

• (Russian version)

In addition, problems may occur on the server side. Since the utility is constantly being developed and updated, this requires turning off the servers and rebooting the system from time to time. This difficulty is not natural, it happens rarely, but it can still cause your conversation to be interrupted. If the network signal is very weak or interrupted during a conversation, your dialogue may be interrupted or the caller's hearing may be impaired. To prevent this from happening, the creators recommend using stable networks. It’s good if it’s WiFi, and at a speed of at least 1 Mbit per second.

If the application still does not resume operation, they suggest doing the following:

1. Reboot the device on which Viber is installed;
2. Make sure that the network is connected to the gadget;
3. Remove the application and devices, and then reinstall it;
4. If the problem is not on your part, wait until the problems on the servers are fixed.

This way, you can fix any problems with the program and continue to use it.

Thanks to such wide functionality, the application is actively gaining the attention and recognition of users. More than 400 million people around the world have downloaded and installed it on their devices.

Viber was created in 2010. Since then, almost every year more and more new versions of the program have been released. Thanks to this, it can be installed on any device, because it works on any mobile platform. By updating the utility every year, the developers add more and more new features and capabilities. More recently in

Let's look at why Viber doesn't work and what to do to fix program errors.

Viber is one of the most popular instant messengers. In the world, this program is considered the best tool for making free voice/video calls and text correspondence.

The application has everything you need for communication– contacts are synchronized with the phone book, you can create conversations, secret chats, and use animation.

Viber is used by 50,000,0000 users from all over the world. The application can be installed on any smartphone or desktop.

Causes of the problem

Quite often, users complain about problems when working with Viber.

They all have a different nature and different solutions, which are discussed below in the article.

The most common mistakes:

• Installation problem. When downloading and installing the program, an error occurs or the activation code for the new account does not arrive;
• The application stops working after the update;
• Problem with notifications;
• Problems with the functionality of the messenger - messages are not sent, calls do not work, stickers are not visible and other problems.

Below are simple and effective ways to quickly fix each problem.

Installation error

The first type of problem that users may encounter is an installation error.

It occurs if:

• There is not enough memory on your gadget;
• The Internet connection has failed;
• The messenger version is incompatible with your mobile operating system;
• The file was downloaded from an unreliable source.

If you are installing applications from the official store, the reason for the error will appear in the system message.

Viber takes up more than 50 MB of memory on the device.

To free up space, go to your smartphone's Settings and delete apps you don't use.

Then return to the store and try the installation again:

If during the installation of Viber the Internet is lost, the program icon will not work.

Another possible error when installing Viber is incompatibility with the OS. Information about the current version of the program update can be found on the page in the official software store.

It also contains all the information about which firmware versions it will work with.

If your gadget has an old build of Android or iOS installed, we recommend that you first update the OS on your phone and only then try to install the messenger.

Pay attention! It is not recommended to downloadAPK- program file from third-party sites. If a file is infected with a virus, the system may not allow its installation, even if you have allowed installation from untrusted sources.

Update error

By releasing updates, developers fix all messenger bugs and introduce new functionality.

Since Viber is a cross-platform application, you can often encounter compatibility errors between the updated version and your phone.

Fixing this issue is up to the developers.

Until a new update package is released, you can return the application to functionality by rolling back the existing update.

You can do this through your phone settings. Go to the Applications window, select the field "Viber" and in a new window clear the cache, remove updates.

Then restart your phone and launch Messenger again. Everything should work without problems.

Notifications are not received

It happens that Viber stops showing notifications about missed calls, new messages and dialogues.

If you notice that notifications do not appear either in the active or in the background, you need to clear your messenger data.

Also, the problem may be a poor Internet connection. If it is too slow, to maintain normal operation of the main functions, Viber disables minor options (notifications, animation display, etc.).

If you are sure that everything is in order with the network, you need to clean the system of excess garbage that prevents other applications from working fully.

To do this, go to Settings-Storage-Cleanup.

In a new window, wait for the system scan to complete and delete the entire cache.

Restart your phone and open Viber again.

If you don't receive notifications until you open the app, turn on system alerts.

In Settings, open the “Notifications and status bar” - “Applications” window and activate the “Show notifications” field:

The program does not send messages

Receiving and sending messages in Viber is carried out only through an Internet connection.

Accordingly, any problems with dialogues or incoming calls mean that you have poor Internet or no connection.

Check your mobile network connection (turn on data transfer) or connect to a wireless network access point.

If the problem persists, reinstall the messenger using Google Play or the App Store.

Can't send messages to a specific user? This means that he has added you to his blacklist of contacts. You can only write to a person again from a new account.

Registration error

The Viber account is linked to the user's SIM card. If you change your phone number, you will have to create a new profile in the messenger.

Errors often appear during the registration process. Your phone number may not be recognized by the system.

Also, you cannot use the program until you enter a digital code that will be sent to your gadget in the form of SMS.

If the activation code does not arrive, we recommend that you delete all email chains in the “SMS messages” section and resend the code.

You can also activate your account through an incoming call.

They will call you and dictate a 6-character code. You need to enter it into the text field of the registration window.

If the messenger does not recognize the phone number, check if the SIM card is inserted and restart the phone.

Calls don't work

Often new Viber users encounter problems using free calls.

If no one can reach you, you have not activated the corresponding option in the settings.

Go to the “Calls and messages” window. Check the box next to “Viber-In calls”. Now other messenger users will be able to contact you via voice/video.

Pay attention! If you are trying to dial a phone number through the built-in Viber handset and the call does not go through, this means that the interlocutor does not have messenger installed. If the line is constantly busy, you have been added to the blacklist. Try to call the person through the cellular network.

You won't be able to make video calls on phones without a front camera.

However, if another user calls, you will see his face.

Animation doesn't work

Viber has a huge number of emojis and stickers for every taste.

Most of them are free, so users are not limited in the choice of multimedia and animation.

All stickers can be sent to your interlocutors in correspondence or during a conversation.

New versions of the program have added the ability to send voice messages, which makes using the messenger even easier.

Now you can hear a person without making calls. In correspondence you can send files, pictures, videos, links.

If you notice that stickers, photos, and videos have stopped loading in the messenger, immediately check your Internet connection.

Due to the low speed, multimedia simply does not have time to be immersed.

Does the problem appear constantly even with good internet?

In this case, you need to erase the program cache (Figure 7) or try to reinstall it.

If the problem is not solved, check that the path to the Viber system folder on your smartphone does not have Russian letters in the name.

Problems with Viber on the computer

The Viber messenger has desktop versions that can be installed on computers with Windows or Mac OS.

Please note that the functionality of such versions is very limited - you cannot receive calls or use Viber-Out.

Only displaying personal correspondence, secret chats and dialogues is supported.

If your computer Viber does not start, it recommends removing it from the Autorun menu.

The fact is that during the installation process, the program is automatically added to the startup folder so that the messenger is loaded immediately after turning on the OS.

Because of this, the computer and the application itself may freeze.

To disable messenger from startup, open Task Manager. Go to the boot menu and deactivate Viber from the list of programs.

Restart your computer and try opening the messenger again.

Bottom line

Viber– one of the fastest, most functional and popular messengers.

If you encounter problems with its operation, follow the list of recommended actions that were indicated in the article.

If the problem is not resolved, write about it to the developers.

You can do this in the comments on the official application page on Google Play or the App Store.

You can also leave information about the bug on the company’s website https://www.viber.com/ru/

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