Dedicated service by number 0990. Toll-free MTS phone numbers: for private and corporate clients or in roaming. MTS free number

To provide effective and high-quality service to its customers, the MTS operator offers 24-hour assistance to subscribers. Now every user of mobile communication services will be able to contact the support center at any time to resolve individual issues. Customer service can be provided through the user’s personal account, email, toll-free phone numbers and in the operator’s consulting services offices.

Contact MTS support

Easily!Very difficult!

After the subscriber calls the toll-free support number, the user is faced with a standard voice answering machine, which is designed to help with standard questions. Often, an experienced customer can find the answer to their question by following automated recommendations. However, some situations do not fit the voice support templates, and then the subscriber should contact the MTS operator number.

Video about the work of the MTS support service and the operator’s attitude towards its customers

Free MTS phone number for network subscribers

With a “live” MTS technical support employee at 0890 Can only be contacted from 8am to 10pm. There is no this information on the MTS website, be careful (details in the video on the page just above. Take a look, I think it will be interesting to learn about MTS’s attitude towards its clients). At night call the number 8-800-250-08-90 .

This number serves not only clients in Moscow and other regions of Russia, but also in Belarus, Ukraine and Uzbekistan on a single basis;
To quickly connect with a contact service consultant, the client needs to wait until the system’s voice answering machine starts working, and then press the numbers “2” and then “0” or “5” and then “0” from the keyboard of his mobile phone;
If all consultants are busy, the subscriber will have to wait on the line for a free employee.

Free MTS phone number for clients of other networks and landline numbers

Dedicated toll-free helpline 8-800-250-08-90 for calls from Moscow, Yekaterinburg, Novosibirsk and other regions of Russia.

When connecting to the support line, the user will hear standard greeting phrases from an automatic voice menu;
To quickly call a consultant, the client is recommended to dial the numbers “2” and then “0”;
Next, the user is asked to evaluate the quality of service of the support worker after completing the dialogue;
To evaluate an employee’s work, the client can press the “1” or “0” key to refuse the evaluation procedure;
If all employees are fully employed, the communications user will need to wait for a free specialist on the line.

MTS phone number for corporate clients

Free MTS phone number for corporate clients: 8-800-250-0990 ;

All legal entities and companies using the MTS mobile network in Moscow and other regions of Russia can use a special support line. The call can be made either from one of the corporate numbers or from any other mobile or landline number of the company. Calls for consultations in your home region are available absolutely free.

Free MTS phone in roaming

The international toll-free support line for MTS operator subscribers is available at +7-495-766-01-66 ;

The contact service number must be dialed only in the international roaming format.
Calling this number is only relevant for providing advice to users located outside their home region.
The call is available from any mobile or landline phone in roaming.

Paid phone number of MTS operator

An individual approach to assistance and servicing of all issues of private mobile communication clients is provided via a short number 09-90 ;

This support line is staffed by the most highly qualified and experienced specialists in the operator’s network.
Any issues are resolved around the clock, every day.
The wait time for a consultant on the line does not exceed 30 seconds after the call is made.
Calls to the privileged customer service line are charged according to the tariffs of the mobile communications company.

Apparently, like me, you also thought that cellular communications from MTS were the best? And, they say, MTS’s technical support is generally excellent. That's what you thought? I thought.

And I believed in all this until I myself had to face the search for an answer to a seemingly simple question: How can

Well... This is completely justified and deserved - MTS’s connection is truly stable and reliable.

But if any problems arise, it turns out that MTS’s service is not so bright and rosy. And it’s worth admitting that it can be quite difficult to contact an MTS operator and get a “live” consultation with a specialist. Because the MTS company did almost everything possible so that you could not call the MTS operator.

As a result, when you call the MTS office, instead of the joyful voice of a living person greeting you with all the warmth and cordiality, you hear in response the voice of an answering machine. Also, of course, similar to a human, but indifferent to your problems, right?

But I really wanted something else... So that MTS would have a hotline whose telephone number would be available 24 hours a day, right? 😉

Well, is it impossible to contact the MTS operator, and is it time to fall into despair? But no! There is a way out, because there is a support phone in MTS, specifically created for such cases.

Moreover. In MTS, the operator’s telephone number is quite simple, and you can almost always call the operator for free from both a mobile phone and a landline number.

In general, when you know the solution, then calling the MTS operator is not so difficult. There are 4 such methods. Let's talk about each of them in order.

The easiest way to call the MTS operator

In order to hear a “live operator”, you need to call the single MTS support service number 0890 .

A call to this “service” number of the MTS operator is free! It is not charged.

However, you must be located on the territory of Ukraine, Russia, Uzbekistan or Belarus. But we believe that this is 99.9% true, and we continue to act further.

After the auto-informer starts dictating the menu, don’t wait for the end of his verbal diarrhea! Immediately press 2, then 0.

And here the long-awaited miracle will finally happen. The switch will switch to a connection with the “live” MTS operator.

Let's clarify. It may not happen right away. You may have to wait in line for a bit. You will be kindly notified about the duration of this. But still, the main task has been completed - you can talk to the MTS operator.

How to contact the MTS operator from a landline phone

Well, if you call a short number 0890 Can't you? If a phone with an MTS SIM card is not available. What to do then?

The task becomes slightly more complicated. After all, MTS has created a support phone number for this case as well. You can call the MTS operator both from a landline phone and from a mobile phone of any other operator.

You just need to dial not 0890, but 8 800 250 08 90 .

In this case, you will call the same Call Center as the number 0890 . Therefore, the further procedure will be exactly the same.

First, you will hear a voice menu that will dictate a lot of different information to you. You don't have to listen to everything - just Press button 2 immediately, then 0. And after a while you are connected to a representative of the MTS call center.

Moreover. This MTS operator phone is free in the same way as 0890.

Pay attention!

If you are one of the corporate clients of MTS, a separate telephone number has been created for you - 8 800 250 09 90 .

Or is it just short - 0990 . A “live” MTS operator will also answer you on it. The phone number is free for calls from mobile phones connected to MTS

How to call an MTS operator while roaming?

Are you outside the Russian Federation? Not a problem either! The MTS operator has allocated a telephone number to contact a support specialist in this case as well.

You always have the opportunity to receive highly qualified advice from a “live operator” even in international roaming.

just call the phone number +7 495 766 01 66 .

The best part:

All calls to this operator phone created by MTS are also absolutely free!

Even if you are in long-distance or international roaming

How to contact the MTS operator without a phone

Well, as a last resort. When suddenly you absolutely cannot make a call.

A method will help you that is needed just in case the MTS support number is unavailable for some reason. If you suddenly have difficulties with telephone communication, contact the official MTS website for help.

On the website you can write message to customer support– you can ask it in a special feedback form. And in a very short time you will receive an answer to your question.

It's completely free and the number of questions is unlimited.

Contact information and telephone numbers of the MTS subscriber service for residents of all regions of Russia, access to the MTS “Personal Account” and other methods of contacting the operator’s help desk.

Unified toll-free MTS customer support number:

8800 250 0890 /

Calls to the MTS help center number 8800 250 0890 are not charged from city and mobile telephone numbers in Russia.

How to call MTS?

A call to the MTS support service using the Hotline numbers from anywhere in Russia, including Moscow and St. Petersburg, will always be free. To contact the operator's customer service from mobile phone connected to the MTS cellular network, please use the free short telephone number of the help desk and technical support (only for MTS subscribers in Russia).

To call MTS from a mobile phone of another operator (Megafon, Beeline, Tele2, Rostelecom, Yota) or a landline phone, to contact an MTS support operator for free, use the phone number 8800 250 0890.

To obtain personal information, manage services and change the established tariff, please be prepared to provide your passport information to the Hotline employee. Please note that some additional services may be charged according to your operator's tariffs. MTS call center operator?

Single toll-free support number for the MTS group of companies:

8800 250 8 250

This number provides support for MTS cellular communications, MTS Internet and television clients and "". All calls to the number 8 800 250 0890 paid by MTS. Calls to line number 8800 are absolutely free for callers from landline or mobile phones registered in Russia.

Support number for calls from Moscow and abroad:

+7 495 766 0166

When you are in MTS roaming outside of Russia, you can call the operator at +7 495 766 0166 from your mobile phone completely free of charge.

Calls to the contact center landline number +7 495 766 0166 from phones of other cellular operators (including Megafon, Beeline and Tele2) and from local numbers are paid in accordance with the tariffs of the telecom operator. Use this number if you are in international roaming or want to call MTS from a foreign number. Be sure to dial the help desk number in international format from +7 and check the cost of international calls. This is especially important if you are calling from a phone in a hotel room.

The MTS subscriber service provides consultations and support to customers on issues of connecting and disconnecting services (both paid and free), changing the tariff plan, providing account information, blocking a SIM card and other requests. You can contact support 24 hours a day.

MTS subscriber personal account

The MTS group of companies combines three areas: MTS Mobile Communications, and. Each of them has its own separate Personal Account. Please select your personal account depending on which MTS division you are a client of.

Client's personal account available on the official website of the MTS Russia operator. To obtain information about the possibility and procedure for connecting a personal account, with any requests and comments on its operation, please contact the “Mobile Tele Systems” support number 8800 250 0890 or 0890 from mobile MTS.

MTS online customer support

Couldn't quickly get through to the MTS operator help desk? Then contact us through the special feedback section on the MTS website. In this section, you can ask any question of interest, complain, express gratitude, or leave a wish regarding the work of the cellular operator and service in official offices and showrooms. You can also ask any questions regarding the MTS cellular network (claims, services, tariffs) in an email to the official address This email address is being protected from spambots. You must have JavaScript enabled to view it.. The company's specialists will try to respond to your request as soon as possible.

MTS subscriber service employees are always available to communicate with subscribers on the most popular social networks: MTS groups VKontakte, on Odnoklassniki , V Facebook And Google Plus . You can count on a prompt response through these communication channels with MTS.

Do you prefer to follow the latest news from the MTS operator in a more concise form? In addition to accounts on social networks, MTS maintains an official micro-blog in Twitter where all the latest news and useful information for subscribers are regularly published in a concise form.

Cities in which MTS operates

MTS customer support operates in the following regions and cities of Russia:

Moscow (Moscow) and St. Petersburg (St. Petersburg), Republic of Adygea (Maikop), Altai Territory (Barnaul), Amur Region (Blagoveshchensk), Arkhangelsk Region (Arkhangelsk), Astrakhan Region (Astrakhan), Belgorod Region (Belgorod), Bryansk Region (Bryansk), Republic of Buryatia (Ulan-Ude), Vladimir Region (Vladimir), Volgograd Region (Volgograd), Vologda Region (Vologda), Voronezh Region (Voronezh), Republic of Dagestan (Makhachkala), Jewish Autonomous Okrug (Birobidzhan), Trans-Baikal Territory (Chita), Ivanovo Region (Ivanovo), Republic of Ingushetia (Magas), Irkutsk Region (Irkutsk), Kabardino-Balkarian Republic (Nalchik), Kaliningrad Region (Kaliningrad), Republic of Kalmykia (Elista), Kaluga Region (Kaluga), Kamchatka Territory (Petropavlovsk-Kamchatsky), Karachay-Cherkess Republic (Cherkessk), Republic of Karelia (Petrozavodsk), Kemerovo Region (Kemerovo), Kirov Region (Kirov), Komi Republic (Syktyvkar), Kostroma Region (Kostroma), Krasnodar Territory (Krasnodar, Sochi , Novorossiysk), Krasnoyarsk region (Krasnoyarsk), Kurgan region (Kurgan), Kursk region (Kursk), Leningrad region (Vyborg, Luga), Lipetsk region (Lipetsk), Magadan region (Magadan), Republic of Mari El (Yoshkar-Ola) , Republic of Mordovia (Saransk), Moscow region (Odintsovo, Sergiev Posad, Ramenskoye, Lyubertsy, Krasnogorsk, Mytishchi, Shchelkovo), Murmansk region (Murmansk), Nenets Autonomous Okrug (Naryan-Mar), Nizhny Novgorod region (Nizhny Novgorod), Novgorod region ( Veliky Novgorod), Novosibirsk region (Novosibirsk), Omsk region (Omsk), Orenburg region (Orenburg), Oryol region (Oryol), Penza region (Penza), Perm region (Perm), Primorsky region (Vladivostok), Pskov region (Pskov) ), Republic of Altai (Gorno-Altaisk), Republic of Bashkortostan (Ufa), Rostov region (Rostov-on-Don), Ryazan region (Ryazan), Samara region (Samara), Saratov region (Saratov), Sakhalin region (Yuzhno-Sakhalinsk ), Sverdlovsk Region (Ekaterinburg), Republic of North Ossetia - Alania (Vladikavkaz), Smolensk Region (Smolensk), Stavropol Territory (Stavropol), Tambov Region (Tambov), Republic of Tatarstan (Kazan), Tver Region (Tver), Tomsk Region ( Tomsk), Tula Region (Tula), Republic of Tyva (Kyzyl), Tyumen Region (Tyumen), Udmurt Republic (Izhevsk), Ulyanovsk Region (Ulyanovsk), Khabarovsk Territory (Khabarovsk), Republic of Khakassia (Abakan), Khanty-Mansi Autonomous Okrug - Yugra (Khanty-Mansiysk), Chelyabinsk Region (Chelyabinsk), Chechen Republic (Grozny), Chuvash Republic (Cheboksary), Chukotka Autonomous Okrug (Anadyr), Republic of Sakha (Yakutsk), Yamalo-Nenets Autonomous Okrug (Salekhard) and Yaroslavl Region (Yaroslavl) .

Additional information on special MTS tariffs and on our website. Subscribers with premium tariffs are served out of turn, on a priority basis.

Changes are possible in contact details, tariffs, addresses of official websites and geography of presence of the mobile operator. Check the current reference information by calling the 24-hour Mobile Tele Systems hotline (reference and information service of the telecommunications company) 8800 250 0890 or on the company’s official website www.mts.ru. Information about multi-channel phone numbers. and links are current as of April 2019.

To control the quality of customer service, all conversations with operators of the MTS subscriber service consultation center are recorded. We ask you to be understanding when recording, as this is necessary to control the quality of customer service. All your additional questions, including “ ” or, for example, “What is the MTS operator number,” will be considered and will receive a prompt response from the MTS support service as well as on the official website of the telecommunications company.

Wherever your employee is, it will be easy to reach him using a short number.

What are the advantages?

A new level of telephony for your business:

The employee receives one extension number for a mobile and a fixed PBX phone
Intra-company calls to internal numbers, including between fixed-line and mobile phones only
A unified short numbering plan for physically separated offices, including regional ones
Reducing costs when calling short numbers

More details

Complex of services "Single short number FMC" is a combination of fixed and mobile communications for your employees.

To reduce telephone costs, most companies use office PBXs (PBXs). The main advantage of these devices is the ability to assign short internal numbers to employees that operate within the same office.

Also, some companies provide their employees with mobile communications. But from mobile numbers it is very difficult to reach employees who use only a fixed line. You have to dial both the office and internal number, or call the desired subscriber through the secretary. In this case, calls are paid according to standard tariffs of fixed and mobile operators.

A unique offer from MTS will help you get rid of these inconveniences - the comprehensive service “Unified short number FMC”. The service allows you to combine short numbers of a fixed office telephone network (in one or several offices in one or different regions) and mobile numbers of employees into a common network. Within this network, you can communicate using a single short numbering at favorable rates. Thanks to this service, employees will always be in touch and will be able to talk more for less money.

The service allows you to provide:

short numbers for employees;
emergency service communication at work;
communication with employees on business trips;
official communication with drivers;
replacement of DECT service communication.

How does this work

As can be seen in the diagram, all calls between mobile and office phones are made through the BWKS platform.

To make a call, you only need to dial the employee’s short number. The call will be sent to the FMC platform, which will automatically check whether the subscriber can use its services.
If a subscriber is registered on the FMC platform and calls the registered number, the platform provides the connection. If any of the conditions are not met, the call will not take place.
If a call is possible, the forwarding rules set by the called subscriber will come into effect. The call can be received sequentially (first to a mobile number, then to an office number, or vice versa), or in parallel (to both numbers at once). In addition, you can set certain rules depending on the time of day and days of the week.

Unified corporate network

The service is relevant for companies with a branch network within one or several regions and the ability to make calls using a single short numbering of the “Unified Corporate Network FMC” service in the home region, between regions, as well as in intranet roaming throughout the entire territory of the MTS PJSC network. in the Russian Federation.

Each employee receives a single short number for mobile and office telephones, as well as the opportunity to choose a convenient method for receiving incoming calls depending on the time of day and days of the week.

The service coverage area includes all regions of the Russian Federation.

Terms of service Unified corporate network

MTS provides the ability to dial a short number from 3 to 5 characters long as is, without dialing additional characters. When dialing a short number from 3 to 5 characters long, the call will be routed to the short numbering of the corporate telephone network assigned for mobile phones and for the company's Private PBX, with the exception of emergency numbers (01, 02, 03, 04, 10X, 11X (where X - any number from 0 to 9), 120, 121,123, 911) and MTS service numbers (0890, 0876, 0860, 0850, 0990).

Access to the numbers of information and reference commercial services (paid and free) of the form XXX, XXXXX, XXXXX (where X is any number from 0 to 9 or *) must be done by dialing the additional prefix “*” (asterisk), for example, *134, * 0245.

How to connect

To receive advice on the service and to connect to it
- leave a request on the MTS website
- or contact your personal manager.
To quickly connect the “FMC Unified Short Number” service to an existing MTS corporate number, you must:
- read the Terms of Service
- fill out an Application for connection to the service
- send an application by attaching a scanned Application from a fixed email address,
- if you are just going to become a corporate client of MTS or your company does not have a personal manager assigned to you, call: 8 800 250 2000
Connection does not require replacement of MTS SIM cards or other changes in the company’s infrastructure.

You must first check whether it is technically possible to connect the PBX to the FMC platform. For this purpose, a dedicated physical channel E1 (via the PRI protocol) or an IP channel (via the SIP protocol) is used.

The service is paid. To receive the “Unified Corporate Network” service, you must conclude an Agreement with MTS PJSC.

Success stories

High IQ Cars
High IQ Cars

Find out how a comprehensive solution from MTS helped Euro-Taxi reduce costs and increase the number of customers.
With the Single Short Number (FMC) service, the time it takes for an operator to reach a driver was reduced, and M2M technologies from MTS allowed the company to implement a system of payment terminals.