Why don't they show regional channels on Tricolor TV? Why doesn't Tricolor TV look for channels?

On July 31, 2017, changes were made in broadcasting aimed at dividing regional TV channels into appropriate lists and designed to make viewing these TV channels more convenient.

To correctly display the list of TV channels, follow these steps:

1. Press the “Menu” button and select “Settings”.

2. Select Factory Reset and click OK.

3. Confirm resetting the receiver to factory settings by first pressing the red “F1” or “Info” button on the remote control, and then selecting the “Yes” option.

5. Select the receiver menu language and audio channel languages, then click the “Next” button.

6. Select audio and video settings and click Next.

7. Set the time settings and proceed to the next step of the Setup Wizard by clicking the “Next” button.

8. Select the operator “Tricolor TV” and click the “Next” button.

9. Select the region that suits you. There will be 3 regions available for selection - “Main”, “Moscow +0 hours.” and “Moscow +2 hours.”

Attention! You must select one of two regions - “Moscow +0 hours.” or “Moscow +2 hours.” - depending on the region of your residence. In the first case, all TV channels will be broadcast according to Moscow time, in the second, some TV channels will be broadcast with a time shift of +2 hours from Moscow time.

When you select the “Main” region, one information channel will be saved in the channel list.

10. Wait until the search for TV channels is completed and save the found TV channels.

This problem, or rather an insidious inscription, very often arises if you connected new equipment after you made an exchange under the “Equipment Exchange” promotion from the satellite company Tricolor TV, especially often this problem occurs precisely when connecting a new model of the exchange receiver DRE B210 or B211.

When exchanging this particular equipment for an exchange promotion, various misunderstandings constantly occur in terms of the fact that, for example, after searching for Tricolor TV channels, the message “List of regions is not available” pops up, although the previous equipment worked perfectly well. In many cases, this causes confusion among Tricolor subscribers, leaving them with an unpleasant feeling that they were simply deceived. How so? After all, before this, the old equipment worked perfectly!!! Specialists from the company Smoltorg.RF independently figured out this problem, which, as it turned out, was easily remedied. So, when you connect a new Tricolor GS B210 or GS B211 receiver to the Tricolor TV channel search menu, a few seconds after the search the message “The list of regions is not available” pops up. after all, a list of regions should first appear, after selecting which the automatic setting to Tricolor channels transmitted from satellite.
First of all, it is worth noting that in addition to the lack of a list of regions, there is no signal level and quality, the two scales on the screen below are completely empty, as if the antenna is not configured correctly, but as it turns out later this is absolutely not the case. Also, if instead of the B210 receiver, which is connected to the DRE 5000, DRE 7300 receiver, the scales immediately appear and the signal level is quite high. Already one gets the opposite impression that it’s just the faulty new receiver. We tried to connect another exchange that participated in the exchange promotion earlier. The DRE 8308 receiver works properly with this antenna, the signal level and quality are also good. This only confirmed the conclusion that the new 210 receiver was not working properly, but the conclusion later turned out to be premature. To test, we took five new B210 receivers and connected them to the antenna one by one and tried to tune them, but it was no use. Any of these receivers independently, with different cards they were checked (with access cards), or with one alternately rearranged from one new receiver to another, the TV gave a message about the lack of a list of regions, rebooting the receiver did not help, as well as multiple resets to factory settings, which had previously helped out with all sorts of problems in previous ones receivers, in this case it is useless. All new receivers tested on other antennas worked properly. If it was possible to easily set up an exchange 210 receiver on another antenna, then when you transfer it and connect it to a seemingly serviceable and tuned (tested) antenna that works well with receivers like 5000 or 7300, the following happens;

On some channels the message “No Signal” is displayed. On others there is another message, “Coded Channel.” Others, on the contrary, go very well, all this happens in a chaotic manner without any specific sequence. Various changes in connection methods via cords such as SCART (skart), RCA3+RCA3 (tulips), HDMI (ajdi-mi-ai) do not give any result, most of the channels are not shown, and when searching for channels again, the notorious message “List of regions Not” pops up. found." That is, the search for channels still does not show anything except an inscription about the absence of a list of regions. After checking all the receivers and the antenna settings, we replaced the cable with the old convector (installed on the antenna) with a new one, after which everything immediately began to work normally.

Conclusion: the old, even working convectors simply do not have enough power to work with the new 210 receiver model. It is advisable to replace them, especially if they have already stood for more than 5-6 years and were sold together with old ones.

The second reason is usually a poorly connected and configured antenna or a bad contact of the “F” connector. Both on the convector and on the receiver.

Well, the third is usually an incorrectly inserted card. You need to check the ID display on your receiver by pressing the corresponding button on the remote control. If instead of the number the message “Smart card not inserted” appears, you need to insert it correctly. In the 210 receiver it is inserted from the side, all the way, with the board facing down, deep into the receiver.

When connecting the 210 receiver to the TV, you should pay attention to the fact that it is not connected through several cords at the same time. Since the 210 model automatically determines the type of connection to the TV. And if in previous models you need to constantly switch the Output Signal button on the remote control when changing the connection type, then in this model it is detected automatically and when connecting several cords, equipment failure may occur.

Another reason for the appearance of the message “the list of regions is not available” may be a burr, a piece of wire or foil that shorts to the central core. This very often occurs when connecting a new receiver, or when reconnecting an old one, for example, after moving the receiver from one place to another.

If you live in Smolensk and want to install, configure, buy a Tricolor kit, repair, or exchange your old receiver for a new one. For all questions Tricolor TV

Call now +7 950 705 60 77.

Tricolor TV subscribers who took advantage of the “Equipment Exchange” offer and received new model receiver DRE B210 or B211, you may see an insidious message on the TV screen: “The list of regions is not available,” let’s look at how to fix the error.

After replacing the equipment, subscribers may think that they were simply deceived and given non-working equipment, but this is not the case. Tests were carried out where 5 receivers of the DRE B210 or B211 model were connected in a row, and in all cases a message appeared indicating that the regions were unavailable. After the work of specialists technical support, several options have appeared due to which the malfunction occurs:

1. The old convector does not provide the required power.
2. The antenna is not configured correctly or is connected incorrectly.
3. The smart card is not inserted correctly.
4. There are several parallel connections receiver to the TV.
5. The insulation of the external wiring is broken.

To find out what exactly is causing the error in Tricolor TV “The list of regions is not available”, you should carry out several diagnostic steps, after which you can eliminate the incorrect operation of the equipment.

Diagnosis and correction

Pay attention to the signal level at the bottom of the screen. If two scales are empty, it will give the impression that incorrect setting antennas. At the same time putting old receiver, everything will show correctly. In this case, the Tricolor TV error “List of regions is not available” is due to insufficient power convector. If you have been using it for more than one year, then it is worth purchasing a new, more powerful device.

Another reason could be the setup and connection of the antenna. For example, a bad “F” contact on a convector or receiver. IN in this case, you can try to reconfigure the antenna according to the instructions. And check the wires for damage. You can contact technical support and have a technician come to you.

The third option is that the smart card is installed incorrectly. To check whether it is inserted correctly, press the corresponding button on the console remote control to view the ID. If instead of a number you see the message: “The smart card is not inserted,” then you need to rearrange it, having first disconnected the equipment.

When connecting equipment, pay attention to its connection. Only one method should be used, and not many cords at the same time.

Among the reasons for the error in Tricolor TV “The list of regions is not available” is the presence of a burr or a piece of foil that shorts to the central core. This is more common when connecting new equipment. In this case, it is better to contact a specialist.

Contacting technical support

If you were unable to correct the error yourself, you can contact the technical support service at Tricolor TV. There are several ways to do this:

• Online through the website;
• By calling the company;
• Using the on-line assistant;
• Fill out the form with detailed description and wait for an answer;
• Use the chat.

In this case, before contacting, you must have the following information for diagnostics: the model of your receiver and convector, for whom the contract is drawn up and whether the channels are paid for.

1. Restart the power supply equipment, that is, unplug it from the outlet for a minute.
2. Check that the Smart card is installed correctly and the tariff is paid.
3. Reset the receiver settings to factory defaults and re-auto-search for channels.

So, to save time on contacting technical support when you get any error, including “Region list not available,” first follow the steps described above.

Thus, the error in Tricolor TV “The list of regions is not available” can be eliminated in different ways, based on their diagnostics. You can also contact 24/7 service technical support and get advice there.

The list of regions is not available from Tricolor - one of the problems that arises when operating the equipment. Why does the device write this and how to fix the failure? Let's study all the nuances further.

If a cable TV connection is not available, then most clients choose Tricolor. What is the reason for its popularity?

• A large number of programs.
• Optimal price.
• Stable operation of the network. Various failures do not occur so often.
• You can connect in any city in the country, no need to check technical capabilities.
• There are many tariffs offered, among which you can find the one that suits you.

The equipment set includes a receiver, satellite dish and a control panel. Outdated set-top boxes can be exchanged at the company at special program for subscribers.

One of the reasons for this proposal is the constant improvement of standards. Old receivers cannot receive channels in high quality due to lack of format support and low component power.

Additionally, the new set-top boxes improve protection. Specialists discover hacking methods and create patches for the system. Over time, it becomes more and more difficult to gain unrestricted access to the receiver.

But after the exchange, a situation may arise when the list of regions is not available on Tricolor TV; we’ll tell you what to do next. Let's study probable reasons and methods of elimination.

Why is the list of Tricolor TV regions not available?

The device cannot find the list of regions? This means that there are problems with the equipment. You most likely will not be able to diagnose the cause yourself. We'll have to sort through various methods to resolve the issue until access is restored.

Did a similar situation arise during setup? Probable reasons:

1. The card is not installed correctly.
2. The convector cannot provide optimal power to the equipment.
3. Multiple parallel connections.
4. The wire insulation is broken.
5. The antenna is not configured correctly or is connected incorrectly.

The list of regions does not load on Tricolor TV

The first reason why regions do not load is that the map is installed incorrectly. In new receiver models, its location may change. What to do:

• Find the instructions from the receiver.
• It should contain a clause about the placement of a smart card.
• Usually a picture is provided with the correct installation option.
• Turn off the receiver.
• Pull out the card.
• Rearrange it according to the instructions.
• Turn on your device.
• Check operation.

This is one way to fix the error and restore operation. If the reason was incorrect installation smart cards, access will appear when turned on.

The list of regions is not available Tricolor: what to do

What's the problem? If the first method does not help, then check the connection diagram. The signal to the receiver must be supplied through one wire. Parallel connection not allowed.

Is the connection made incorrectly? You can study the instructions for the receiver and make the connection yourself according to the diagram. But it is better to turn to a professional for help.

There is no list of regions when setting up Tricolor TV

If the problem is not resolved at the previous stage, then it is worth inspecting the cable. Sometimes there are insulation burrs that short out the conductor and loss of signal occurs. They usually appear when there are minor connection errors.

What to do? It is better not to try to reconnect the equipment yourself. Contact contact center. Need to:

1. Call the operator.
2. Report damaged cable insulation and no signal.
3. Find a time for a specialist to arrive.
4. A professional will inspect and reconnect.
5. Check the operation of the receiver after completion.

Lost signal

Why is the list of regions not available to Tricolor TV subscribers? The antenna needs to be inspected. Sometimes this is the reason for the failure.

Check the integrity of the connected cable and other elements. If you live in a private house and branches and leaves cover the antenna, you will need to cut them down. Do some clearing, even small obstacles in the signal path can cause problems.

It is possible that the antenna has changed position or was initially configured incorrectly. The owner can try to set the azimuth on his own, although this task is not easy to cope with.

What will you need?

• Set of tools.
• Compass.
• Accurate azimuth and angle data.

You can find out the parameters for your home at special services. Good option– https://geonames.ru/. The owner needs:

1. Point your home on the map.
2. Select one of the operators.
3. Do you know the exact name of the satellite? Then you can specify it.
4. The direction of the antenna will appear on the map.
5. The azimuth and inclination angles are indicated just below.

Without professional knowledge, it is difficult to set the parameters yourself, even if you have a compass and other equipment. It is recommended to involve another person in the process so that he controls the reception of the signal from the satellite. Using the trial method, it is possible to configure the equipment.

But it is better not to do this procedure yourself. We recommend contacting the contact center, reporting the problem and calling a specialist. He will clarify the settings for setup in advance and will correctly align the antenna.

Problems with contact

The equipment uses an F-connector to connect the cable to the equipment. If the connection is made poorly, or you often disconnect the cord, then the contact may be broken. Necessary:

• Unscrew the connection point.
• Pull out the cable.
• Release the end from the insulation.
• Insert the conductor inside.
• Secure it in the connector.
• Turn on the TV and check operation.

The article describes ways to solve problems associated with the lack of display of basic Tricolor channels.

The Tricolor company provides its clients with the opportunity to view free TV channels if appropriate equipment is available. They are called basic. The package contains 20 television channels general purpose, radio stations, information channels and a channel broadcasting in a teleshopping format.

Broadcasting free channels general purpose is approved at the legislative level. But sometimes the list may change.

It is worth considering that access to free channels is provided when connecting to paid packages.

Information channels are broadcast by the operator himself. They show information about Tricolor services, ongoing promotions, and troubleshooting methods.

Teleshopping allows Tricolor subscribers to make purchases without leaving home.

Reasons why basic channels are not shown

Subscribers may encounter the problem of lack of broadcasting on basic channels. The message “No signal” appears. The error is possible in different cases– bad weather, settings failure, equipment malfunction or malfunction, subscription has expired. The causes of equipment problems are divided into categories:

• No power supply or incorrect completion of automatic settings;
• Reset recent settings;
• Incorrect installation of the smart card;
• Unconfirmed data;
• Update failed software;
• There is no fee for the package provided;
• Broken cable from the dish to the receiver;
• Preventative work.

Don't panic when a problem occurs. It can be resolved in a short time if you approach the solution correctly. But sometimes the reason for the lack of signal may be due to other factors.

For example, television broadcasting may be interrupted due to the use of outdated equipment. Then you should consider replacing your existing receiver.

Ways to solve the problem

The solution to the problem of the lack of television broadcasting of free channels is to check that the cable is connected correctly. If everything is connected correctly, then other steps should be performed.

Checking the correct operation of the equipment

To check the functioning of the equipment, you must perform a reboot. Execution scheme:

After restarting, the equipment goes into normal mode work. If this does not happen, then you need to click on show the information channel (should be shown regularly). If there is no TV broadcast on the info channel, you can judge that the setup functions have failed. You should proceed to the step of resetting the settings to factory settings (installed by the developer).

Resetting the receiver to factory settings

The provider recommends using the reset operation in all difficult TV viewing situations. When you return to the original factory settings, the equipment starts working again in most cases. Scheme for resetting configuration functions:

It is worth considering that in the case of the end of the paid subscription period for the tariff, the basic list of TV channels is sent to the end of the entire list. That's why they are located after channel 100.

If the above steps do not help, it is necessary to check the cable run from the dish to the receiver. And also pay attention to the strength of the plate and its orientation. If a break or orientation violation is detected, adjust the dish and search for TV channels again.

Software update

In order to improve display and protect against unauthorized access, the provider recommends regular update software. If not done on time this operation, then the TV channels may be stopped. Software updates should be carried out upon exit new version system support, so that further channel display is available.

Do not turn off the power while updating the software.

To update, use the “Updates” item in the receiver menu. The progress of the operation implies that the equipment is turned on to prevent partial overwriting of files. Accidental overwriting will result in equipment malfunction and loss of broadcasting.

Smart card reading error

If there is no number, the device cannot recognize the card being used. This is due to incorrect installation of the card in the card reader, a malfunction of the card reader itself, a discrepancy between the card inside and the software used, or a breakdown of the receiver.

Read more about the problem with the smart card - .

After checking that the card was inserted correctly, the ID number should appear. Otherwise, you need to check the functionality of the smart card (on other equipment) or rule out malfunctions in the receiver.

Data not confirmed

Confirmation of data is required if the user has not done so previously. To confirm them, the subscriber can use the services personal account on the Tricolor website or make a call to technical support, where the operator will be able to confirm the ID number and contact information.

Basic channels do not work, information channels work

If information channel shows that the problem of the lack of television showing of basic channels arises due to non-confirmation of the subscriber’s data or the invisibility of the smart card. Data confirmation was described above. Visibility of the map is determined by correct installation it into a working card reader. Information on solving the problem that appears due to the inability to read the card was indicated above.

Change in price for the basic package

The company may change the prices for the packages provided, which will affect the lack of broadcasting of TV channels. Prices for new tariffs are provided for both newly connected subscribers and those who have been using the company’s services for a long time. The information channel warns about changes in tariff policy, so the subscriber must deposit the required amount into the account on time.

Tricolor trick (basic channels do not work due to the fault of the provider)

The Tricolor company offers subscribers to pay for the package provided in installments. If this payment method is chosen, the combined amounts are paid before a certain date. If there is insufficient funds in the subscriber's account, the company does not guarantee the television broadcast of basic channels.

Also, if the contract is unilaterally terminated, the user may lose access to viewing basic TV channels. After all, the contract states that the provider is not responsible for the correctness of broadcasting free channels.

If all methods have been tried and the problem is not solved, then you should contact support. The operator will explain what to do in such a situation.