• What to do if SMS messages are not sent or received? SMS messages from Sberbank mobile bank are not received

    Remove a number from the blacklist

    Check if the number from which you do not receive SMS is on the message blacklist. If a number is added to the blacklist, you will not be able to receive SMS and MMS from it. To receive messages, remove this number from your blacklist.

    If the number is not on the blacklist, go to the next tip

    Check your smartphone/tablet safe mode

    Downloaded applications may affect the operation of the device, including blocking SMS. To check whether downloaded apps are affecting messages, boot your device into Safe Mode. In this mode, all downloaded applications are disabled (do not work).

    If SMS do not arrive in safe mode, it means:

    1. There is nothing wrong with your smartphone/tablet and SIM card;

    2. Something happened to the number from which you are not receiving SMS: the phone settings have gone wrong, there is no money in the account, problems with the SIM card.

    Follow the tips below in order until you start receiving SMS.

    Reboot your smartphone/tablet

    Turn your device off and on. Try receiving SMS. If SMS are received, everything is fine with the device. If you are not receiving SMS messages, move on to the next tip.

    If you have to reboot frequently (several times a day), call support.

    Turn off Do Not Disturb/Lock Mode

    In Do Not Disturb/Lock Mode, the smartphone/tablet turns off notifications about new messages: SMS is received, but there is no signal or notification. New SMS can only be viewed if you specifically open “Messages”.

    To enable alarm and notification, disable this mode.

    Try receiving SMS. If SMS are received, everything is fine with the device. If the mode is not enabled or SMS still do not arrive, proceed to the next tip.

    Check your smartphone/tablet in safe mode

    Downloaded applications may affect the operation of the device, including blocking SMS. To check whether downloaded apps are affecting SMS, boot your device into Safe Mode. In this mode, all downloaded applications are disabled (do not work).

    Try receiving SMS. If you receive SMS messages in safe mode, reboot your device. Then delete the downloaded apps one by one until you start receiving SMS. It's best to start with the apps you've downloaded recently.

    SMS – short text messages, allowing a person to send to other subscribers important information at a low cost. IN lately people have switched to instant messengers, but the relevance of such messages does not decrease. Some users periodically encounter a problem when SMS messages do not arrive on MTS. To resolve this, it is recommended to contact technical support.

    It’s hard to say unequivocally why MTS SMS messages don’t arrive on your phone. A problem can be caused by many reasons. If you find yourself in a similar situation, it is recommended to call technical support and speak with a consultant. He will tell you about the possible causes of this problem. Most often, users encounter problems:

    • Network reboot. SMS may not arrive on the subscriber’s phone if a restart is carried out at this point in time mobile communications. This is usually carried out during holidays or public events, when many users simultaneously try to use the connection. The only way out of this situation is to wait for events to change. The connection will be restored when the settings are established.
    • Software glitch. From time to time, telecom operators spontaneously change settings, which affects the communication performance of some users. This may happen due to bad weather or technical problems. There is nothing you can do - you can only wait for the operator to resume service.
    • Accident on technical station. Problems at the station may disrupt the normal reception and sending of messages. If this happens, you should receive a notification on your phone with an apology and an approximate time frame for restoring service.
    • Innovations. During testing of new services at the substation, the performance of other systems may be disrupted, which is why messages may not be sent or received.
    • Viral infection. If your mobile device has accumulated malware, some functions will not work. To solve this you need to reinstall software and additionally install an antivirus.
    • Blocking. If you for a long time did not deposit funds into the balance, the operator could disable some of the functionality. This is a common problem that can be solved in one click. All you need to do is top up your balance and after a while the operator will resume providing the service.
    • Problems with the phone. If you are sure that there is money on your balance and the connection is working normally, but SMS still do not arrive, try inserting the SIM card into another device. If everything works there, it’s worth sending the phone in for repair.

    MTS SMS are not sent or received

    If you are not receiving text messages while traveling in Russia, first check your balance personal account. This can be done by calling the call center or dialing a short request *100#. If the amount is zero or negative, top up your account. After this, the service will resume.

    Often SMS messages do not arrive due to the phone’s memory being full. You can purchase a memory card or clear unnecessary files. Make sure that you have not blacklisted the subscriber - if he is there, then no messages can come from him. Don’t know what to do if you don’t receive MTS SMS on your phone? Contact technical support specialists for assistance. Additionally, you should check your phone settings. They should be:

    1. Phone number for sending – +79168999100.
    2. Opposite GMS there should be a bird.
    3. Message type – standard text.
    4. Delivery period is maximum.

    Usually, after setting all the settings, SMS starts working. Don't forget to restart your mobile device for the changes to take effect. If such an algorithm does not change anything, you should contact technical support operator. Experienced specialists will help you understand the situation. In some cases, an automatic restriction is placed on the SIM card, which can only be removed by the operator.

    MTS SMS messages do not arrive on my phone - how to fix it?

    If you are not sending or receiving SMS on MTS, the problem is in the settings. From time to time they may go astray, which is why the device does not connect to the right servers. To solve the problem, use the following methods:

    • Contact technical support.
    • Change the settings yourself through your personal account.
    • Visit any salon cellular communication.

    After changing the settings, you must restart your mobile device. After such manipulation they will begin to act. You can send messages without restrictions.

    💡 If Android does not send SMS and you do not receive notifications about a new message, then using your smartphone becomes inconvenient. You should look for the cause of the failure in the operation of the SIM card, the phone itself and its firmware. First things first.

    This article is suitable for all brands that produce phones on Android 9/8/7/6: Samsung, HTC, Lenovo, LG, Sony, ZTE, Huawei, Meizu, Fly, Alcatel, Xiaomi, Nokia and others. We are not responsible for your actions.

    Problems receiving SMS on Android

    The first tip if any problems occur is to reboot the device. If, after restarting Android, messages still do not arrive, check the SMS center settings.

    1. Open the Messages app on Android.
    2. Click on the button in the form of three dots to bring up the menu. Select "Settings".
    3. In the “SIM card settings”, “Advanced” or “SMS” (the name depends on the phone manufacturer) section, look at the service center number for SMS. Each operator has its own, you need to find out which number yours provides.
    Increase

    In the SMS settings, you can also enable if messages arrive without sound, or select another service.

    There is an option that . It all depends on the settings of your SMS message filter.

    A third-party service for receiving/sending SMS can be downloaded from Play Market. Sometimes third-party services, on the contrary, cause problems. If you installed an application for working with SMS, uninstall it and try using the built-in service.

    Also, check the status and update the SMSC. To perform this operation, the phone must be rooted and you need to:

    1. Open your dialer app.
    2. Dial *#*#4636#*#*.
    3. In the testing menu, go to the “Phone Information” section.
    4. Find "SMSC" and click "Update".
    Increase

    If everything is in order with the settings, then pay attention to the state of the phone’s memory and the operation of the SIM card. If the memory is full, new messages may not be saved to your phone. To fix the problem, just remove the unnecessary dialogs. In addition, you should check the blacklist.

    If on Android Pay If you do not receive a one-time SMS password, make sure that you are using the phone number you provided to the bank. Then try asking for your password again.
    There are times when the SMS arrives an hour or more late. It no longer depends on you or your phone.

    If messages do not come only from specific subscribers, then there is a high probability that they are simply blocked in the settings. Depending on the smartphone manufacturer, the names of the items may differ.

    1. Open the Phone app.
    2. Go to settings.
    3. See which phones have been added to the “Blocking numbers” section.

     Increase

    If all else fails, call your mobile operator. Perhaps the mistake is on their side, and they are now in the process of eliminating it. In some cases, it may be necessary to replace the SIM card while maintaining the old number, but this issue must be resolved at the provider’s office.

    When you can't send SMS on Android

    We will not consider reasons such as a lack of funds on the balance or an incorrectly dialed number - they can be dealt with without additional instructions.

    If Android is not sending messages, the first thing you should do is restart your device and then check your SMS center settings. Make sure the number is correct, or try installing another SMS service - for example, Handcent Next SMS.

    The message “Message not sent” appears

    You can also try wiping data and clearing the cache of the built-in SMS/MMS service.

    1. Open settings, go to the "Applications" section.
    2. On the "All" tab, find the "SMS/MMS" application.
    3. Click "Erase data" and then click "Clear cache".

    What if you don’t receive SMS messages on your Android phone? What could be the reasons for this phenomenon? There are a lot of them. It is difficult to predict which option you will have. Therefore it is worth considering everything possible reasons, and then by process of elimination determine the “root of evil” that applies to your situation. In fact, the question is not so simple. To find the correct answer to it, you will have to analyze all your manipulations with the device. Even the slightest change can cause messages to not arrive. But this is not a reason to panic!

    Network congestion

    Why don't I receive SMS messages on my Android phone? The first reason for this phenomenon may be the most common network overload of your cellular operator. This problem is especially noticeable in big cities.

    Heavy load on the network causes communication failures. Therefore, the subscriber cannot make calls, receive and send messages, or access the Internet through a mobile device. All you have to do is wait. As soon as the network is unloaded, all functions will return to normal.

    Lock

    Why don't I receive SMS messages on Android? Another very interesting reason for this phenomenon could be that your number is blocked. This turns out to be the operator's fault. If you have very little money on your balance (more precisely, you are in the red), services are blocked.

    Typically, operators warn their subscribers about possible blocking. To return all communication services to your phone, you just have to pay for them. More precisely, cover the minus you have formed to a positive balance. There is nothing difficult about it. Just keep an eye on your SIM card account. Then the number can be blocked.

    Viruses

    Are you not receiving SMS messages on your Android phone? If you are interested in the reasons for this phenomenon, analyze your recent actions with the device. They may be the source of the problem.

    For example, problems with SMS messages often occur due to a mobile device being infected with some kind of virus. No one is immune from this phenomenon. If you use mobile internet, the possibility of infection cannot be ruled out.

    Are you not receiving SMS messages on Android? What to do? Check your device for viruses. A variety of things will help you with this antivirus programs for phones. It is not always possible to detect a virus using such utilities. Some are well "encrypted". To find them, just think about whether you entered your phone number on any third-party sites and services. Very often it turns out that it is precisely this behavior that leads to the infection of the phone with viruses. Try not to enter your phone number on the Internet. Do this only on reliable and time-tested sites.

    Phone problems

    Are you not receiving SMS messages on your Android phone? If the problem is not at all with viruses or with your cellular operator, you can pay attention to the integrity of the device you are using. Sometimes it fails. At such moments, problems arise in all areas of the device.

    You'll have to take the phone in for repair. If the problem cannot be corrected, you will need to buy a new device. Then after saving the settings from your operator, everything will return to normal. And you will be able to send/receive messages on Android.

    System

    The last option that can only be assumed is that there is a problem with operating system phone. They happen for various reasons. Usually this problem observed mainly among those who actively use the device every day and constantly update it with various programs. Due to the small quantity free space on the memory card or due to the abundance of utilities, the system crashes.

    In this case, you may need "Android". It is not recommended to do it yourself. It is better to take the device to service center. There they will quickly help you correct the situation. Self-flashing usually does not give results. If you have encountered this process before, you can reflash Android at home. The possibility of success cannot be ruled out.

    Perhaps these are all the common reasons why SMS messages do not arrive on your Android phone. Most often, problems lie in the operation of your operator's network. This reason must be excluded first.

    If you have been waiting for an SMS message for a long time, but it still hasn’t arrived, you should think about why the SMS messages are not coming. There can be many reasons: from network congestion to problems with the SIM card or mobile device. Let's look at everything in more detail.

    An SMS message may not arrive for various reasons:

    • overload of operator networks;
    • filling up the phone memory;
    • problem with the SIM card or the phone itself;
    • setting a ban on incoming SMS;
    • incorrect settings SMS service on your phone;
    • incorrect number to which the SMS is sent;
    • insufficient funds.

    Overloaded operator networks

    During peak hours and holidays, when the network mobile operators especially overloaded, SMS messages may not arrive on time. The only thing that can be advised in this situation is to wait a little, and the SMS will arrive, albeit late.

    Filling your phone's memory

    Very often the reason for the absence of the necessary SMS is the phone memory is full various information. If you delete several SMS messages or any unnecessary information, all messages will arrive immediately. Many phone owners do not pay attention to this factor.

    Problem with the SIM card or the phone itself

    If you doubt the health of your mobile device or SIM card, then it is worth checking. Move the SIM card to another phone, and if messages arrive, then there is a problem with the mobile device, if not, there is a problem with the card.

    Setting a ban on incoming SMS

    Basically, the ban on incoming SMS is set to corporate numbers. If you have a private number, contact your operator and ask them to remove the ban from your number.

    Incorrect SMS service settings on your phone

    If you haven't received messages for a long time, check your SMS service settings on your phone. To do this, go to “Settings” and select “Messages”.

    Wrong number

    In order to receive SMS from friends and family on time, you need to write down the number correctly. There are times when your interlocutor sent you a message, but only one number was wrong. Thus, the message will not arrive.

    Insufficient funds

    It is worth noting that this problem does not affect the reception of SMS messages. Previously, to do this, there had to be a certain amount of money in the account. Now SMS messages are received regardless of whether there are funds in the account or not.

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