How to call the MTS company. How to call the MTS operator: free calls to the MTS service center

Mobile communications has become an indispensable element of our lives, and we feel uncomfortable when there is no coverage or the phone does not work. Questions often arise related to the quality of services provided, phone settings, then the best solution will be an operator consultation, we will tell you how to call the MTS operator.

It is worth contacting the operator to solve problems, information about which is not available when calling service phone numbers. For example, in order to find out the balance personal account, just dial *100#, and to manage tariffs and services – *111#. You can contact the subscriber, even if there is no money in your account, using the service *110* (subscriber number), he will receive a notification asking him to call your number back. The combination *116* (subscriber number) has become a salvation for many; you can use it to send an SMS with a request to top up your account. In order to get more detailed information To resolve any problem, you must contact contact center MTS by number 0890. You will be contacted and invited to go to the menu, dial the numbers 5 and 0, after a short wait a qualified operator is ready to answer all your questions. These calls are completely free, and the center’s specialists will help you solve any problem related to the activities of MTS.

It is possible to contact the MTS operator with home phone. By dialing 8-800-3330890 you can chat with the MTS operator by calling from Moscow, Krasnoyarsk, St. Petersburg, Yekaterinburg and many other cities in Russia.

MTS communication users also have the opportunity to send an SMS to number 6677 (you must type three letters in the text field - MTS). In response, you will instantly receive a message with the address of the nearest MTS store. You can go there for advice, additional information, and perhaps it’s even more convenient, because MTS salon employees in your presence will be able to check and adjust your phone settings, connect or disconnect the service.

MTS self-service services and the company’s contact center will teach you how to manage competently personal account, tariffs, will help you master all the options provided by different tariff plans. If you notice that funds are disappearing from your account too quickly, you need to activate roaming, or you can’t set up the Internet - contact 0890, here they will listen to you and give you practical advice.

Even if it is possible to obtain information by calling service number, for many it is more convenient to communicate with a pleasant operator, to whom you can ask clarifying questions and receive professional answers to them. You can simply inquire about the new tariff plans and promotions offered by MTS.

In some situations it is necessary to contact the MTS technical support operator cellular communications. However, today this is a little more difficult to do than it seems. Most MTS services are automated, since most problems can be solved using an automatic service or on the company’s website, where a solution for many cases is presented. But sometimes you need to know how to contact an operator whose number is not known to everyone.

Communication with the MTS operator is free

One way to contact an operator for free is to call short number 0890 . However, this method is quite problematic, since you will have to listen to a lot of information from the automatic support service. Then, after pressing a certain sequence of keys, the service will put the subscriber into standby mode, which can last from a few minutes to an entire hour.

More in a simple way will become multichannel official phone companies - 88002500890 . This number is also free. Here it will be much easier to reach an operator.

After calling this number, the subscriber will hear an auto-informer. As soon as you start listening to the automatic voice menu, first press button 1, and then button 0. After automatic service support will ask you to evaluate the work of the call center employee, you need to press the 1 or 0 buttons. Within a few minutes after this, the subscriber will be connected with an operator.

It is important to take into account the fact that you can call the multi-channel customer support phone from any phone except a mobile phone connected to MTS. If there are no other means of communication nearby, the subscriber will have to contact the support service using a short number.

How to contact using a short number

It is quite difficult to reach a “live” person, since several thousand subscribers are simultaneously trying to contact the MTS operator from their mobile phone. They all need operator assistance in various matters.

To contact the MTS operator directly, you need to listen to the autoinformer menu and dial a certain key sequence. In order to speed up and simplify the process, without listening to a lot of unnecessary information, just remember the key combination that will help you contact technical support.

After the autoinformer recording has started, the subscriber can immediately press sequentially:

button 2;
then 0;
then it will be redirected to the operator evaluation menu;
here you can immediately press the 1 or 0 key, it makes no difference.

Other MTS support numbers

For owners of MTS corporate cards there is alternative way contact the operator for free - the number you need to dial 88002500990 .

How to contact the MTS operator in roaming

Often there is a need to contact an operator while roaming. If an MTS subscriber is located in Russia, but not in his home region, then help desk MTS will be available on the same numbers as at home.

In the case when the subscriber is outside the country, but uses an MTS SIM card, there is another one to communicate with the operator toll free number. To contact the support service, you need to dial from your mobile phone +74957660166 . It is very important to dial the phone number exactly international format, that is, using +7, since only in this case the call will be free. If you dial a number in a different format, the call will cost the same as any other call in roaming according to the tariff plan connected to this number.

Alternative methods of communication

There are several ways to solve the problem if it was not possible to contact the operator or there is simply no time to wait on the line. In this case, the solution may be electronic service support. There is a form on the MTS website feedback to assist subscribers. Here you can ask your question, but you will also have to wait for an answer, although the waiting time is an order of magnitude less than in the case of a “live” operator.

Some issues can be resolved using your personal account on the MTS website. The subscriber can independently change tariff plan, request details of calls and payments. This saves a lot of time and allows you to unload telephone lines operators to resolve more important and non-standard issues.

An extreme case that requires immediate assistance from a specialist requires a personal contact service center or MTS communication salon. Here the subscriber will need to present a passport or any other identification document. After this, an MTS specialist will personally help you understand the problem that has arisen and advise the subscriber on all the questions he or she may have. This method is not the most convenient, but is considered one of the fastest and most reliable.

The MTS contact center operates around the clock, receiving thousands of calls a day. People come here for financial and financial solutions. technical problems, for advice on blocking phones, as well as connecting and disconnecting services. In order for subscribers to be able to contact contact center specialists, 24-hour numbers technical support. In this review we will talk about all the ways to contact the MTS service center.

MTS contact center number

0890 or 8-800-250-0890

Toll-free numbers of the MTS contact center

In order to call the technical support center, you need to remember or write it down in your phone book short number 0890. It works in Russia, Ukraine and Belarus, in MTS cellular networks. Having called this number, you need to wade through the branched voice menu and press the button corresponding to calling a consultant. The call can be accepted immediately or after some time, depending on the workload of the call center. In some cases, during peak hours, the waiting time can be quite long - you need to wait 20-30 minutes, and then call again.

Short number 0890 works for all MTS subscribers – calls are accepted free of charge and around the clock. But what to do if you need to call the contact center with mobile phone another operator or with landline phone? For this purpose, there is a toll-free number 8-800-250-0890, which also operates 24 hours a day. Actually this number is a duplicate of the short number 0890. But if this number is not available for other operators, then number 8-800-250-0890 is available from any Russian numbers, be it mobile or landline numbers. And you can call this number from all over Russia - MTS customer service is available from everywhere.

How to call the MTS contact center from roaming

While in intranet roaming in Russian, Belarusian and Ukrainian MTS networks, to contact the service center you need to use the short number 0890 - calls to it will be made absolutely free. As for subscribers located in national or international roaming, then it works for them special number +7-495-766-0166 . Calls to it are not charged, since it was created specifically for calls from roaming. This number is dialed in international format using +7. Here you can get help on any issue and any problems that may arise when an MTS subscriber is in national or international roaming.

Other ways to contact the MTS technical support center

How else can you contact the MTS service center? If numbers 0890 or 8-800-250-0890 are not enough, you can try contacting support using other MTS contacts or via chat with a specialist. It is available not only to MTS subscribers, but also to any other people. Through it you can communicate with specialists on any issue. When creating a request in the chat, you need to indicate your phone number, ask the question and introduce yourself.

You need to understand that providing assistance via chat on some issues may be difficult - if you need urgent advice or an answer to a question, you should contact the MTS contact center by phone. Otherwise, the process of solving the problem may be delayed.

Another way to contact support is using the fraud and claims registration form. But any questions and problems are not resolved here - this channel is intended only for one-way transmission of information and receipt of a response using the specified contact information. For questions about blocking and unblocking an MTS number, to change the phone number, as well as to connect and disconnect MTS services, contact the operator’s office or contact center.