How to remove paid subscriptions on TV2. Refusal of the music application. How to check if paid content is active

In addition to standard communication services, the Tele2 operator, along with other companies cellular communication, provides a lot of additional services and options. Information subscriptions, which allow you to receive interesting tips and recommendations, news and jokes with some frequency, are quite popular among subscribers. Mobile device clients can easily subscribe to such channels on their own. And sometimes this happens almost unnoticed by them. “How to turn it off on Tele2” paid subscriptions? - this is exactly the question that subscribers have to face when they discover that they are missing from their accounts. cash. What should I do in case of unjustified write-offs from my balance sheet? How to check paid subscriptions on Tele2 and deactivate if necessary?

Subscriptions and services: what's the difference?

The fundamental difference between some subscriptions and standard services is that you can view their availability yourself using using standard methods, for example through a mobile personal account, is not possible. With services in this regard, everything is much simpler - by visiting your personal web account, you can see the list of all additional services connected to the number. options and, by clicking the mouse, discard those that are not of interest. How to check paid subscriptions on Tele2 in this case? This will be discussed further below.

Methods for viewing data about additional services, options and newsletters available on a SIM card

Before you disable paid subscriptions on Tele2, as well as get rid of unnecessary services or packages, you should clarify which options you are talking about. After all, for each specific case, personal shutdown options are provided. Here are the most common ways to obtain information about your number:

through the subscriber account, which can be visited through any browser if you have access to the Internet;
via an application installed on a tablet PC or mobile gadget, equipped with the same tools for viewing data by number and managing it;
if you are interested in how to disable paid subscriptions on Tele2, and other information regarding the registered SIM card should not be received, then you can use a USSD request;
using the application available on every device in which a SIM card from the Tele2 Sim operator is installed: at the SIM card level, some information subscriptions on various topics are also provided;
through a universal request to disable those subscriptions that are not displayed either in the SIM card menu or in your personal account;
calling the dispatcher contact center- the specialist will check all the options activated on the SIM card and provide information on how to get rid of them.

How to disable paid subscriptions via the Internet on Tele2?

Monitoring of additional services, packages and options that are available on the number can be conveniently carried out via the web interface personal account or using mobile application. Going to the service management section, go to the “Connected” tab. If you find items in the list that should not be activated on the SIM card, you should go to their settings and disable them. This method will not work if the question is how to disable the “Anecdotes” subscription on Tele2. This is due to the fact that such newsletters are connected through the SIM card menu, and accordingly, you can also refuse to receive them in the Tele2 application.

Contacting the support line

There are times when you cannot opt out of receiving newsletters on your own. In this case, you should not get upset and give up, resigning yourself to daily write-offs subscriber fees - just call 611. Specialists will advise on the availability of additional fees. options and will tell you which deactivation option to choose.

Receiving a list of connected subscriptions and services from the operator via SMS

For those customers who do not know what is connected to their number, it is possible to generate a request *144*6#. In response to their number (from which it was sent this command) will arrive text message. In it you can find out the names of services, the amount of daily or monthly payments, and also get information about how they are disabled. If this request does not work, you can also try dialing *153#.

Managing themes in the SIM card menu

Modern SIM cards of the Tele2 operator are equipped with a special menu that provides access to additional resources and tools. The peculiarity of subscriptions activated in this way is that the subscriber will not be able to see them in his personal account. How to disable the “Popular Psychology” subscription and other topics offered by the operator on Tele2? Just go to the menu and view the list of services. Select among the connected options those that you want to get rid of and execute the appropriate command. If you cannot find a SIM menu in the list of available applications and settings, then you may be using an outdated SIM card. It can be replaced at the communication salon by applying with the passport of the owner of the number.

A universal option to unsubscribe from various mailings

If the above options fail to get rid of regular charges caused by connected subscriptions on the number, then most likely they were activated online. Often on various information sites/portals you are asked to enter your number to confirm something. At this point, you should carefully review the information provided small print: it is possible to connect additional services. To unsubscribe from any mailing, you must send the word “STOP” to the number from which information is regularly received. The response must be a notification of suspension. newsletter. Before sending a request to this number, it is recommended to clarify how much such a message will cost - to do this, you can use the appropriate Internet services to avoid unnecessary costs on the Tele2 number.

We discussed how to disable paid subscriptions on a phone for the operator specified earlier in this article.

Since you came to this page, most likely there is already an unsolicited subscription on your number, or you just want to check and protect yourself once again. Before blocking for the future, you must disable existing subscriptions. There are several fairly simple ways to do this:

1. Through your personal account. To get a password from your personal account, you need to go to login.tele2.ru and click “Remember or get a password. Using the received login and password, go to your personal account - “Tariff and services” - “Manage subscriptions”.
2. From your phone using USSD commands. There are two commands: *153# and *144#. We recommend using both of these commands to check and disable everything unnecessary on your number.
3. The most difficult way is to call the call center at 8-800-555-0611. The call is free from any phone in Russia. Be prepared to provide the passport details of the owner of the number.

And yet, after disabling subscriptions and installing our blocking, we strongly recommend contacting the Tele2 office to file a claim for a refund. Also, keep in mind that the methods for disabling subscriptions may become outdated, and the operator may disable or change them. We will try to keep up-to-date information and notify about all changes on social networks.

Tele2 does not provide paid services without the knowledge of subscribers, however, many forget about previously ordered options and are surprised to find a negative balance on their device. Before disabling Tele2 subscriptions from your phone, it is recommended that you study the list of active options in detail.

For example, within free service“Gudok”, available for downloading for subscribers paid ringtones. The “Tele2 Theme” option opens quick access To necessary information and interesting services: paid and free.

Checking paid options on Tele2

A characteristic sign that a paid subscription is assigned to a number is the regular provision of content. The list of subscriptions includes the ability to connect entertainment content, business projects, horoscopes, humorous programs, etc. Upon receipt mobile device information and entertainment content, you should make sure that subscription funds are used rationally.

The Tele2 service center guarantees complete or partial deactivation of subscriptions on Tele2 after contacting the call center staff at 611. Support specialists will help you find out about activated subscriptions and how to disable them at any time of the day. Similar information is available in communication shops.

For the convenience of users, the use of simple USSD requests is provided:

*144*1# - command to receive data about activated Tele2 subscriptions.

*144# - USSD interface for managing options.

The simplest and convenient tool To obtain data on paid services, the Tele2 self-service system is used. On the official portal play.tele2.ru there is access to “ Phone subscriptions" When you go to this section, you can manage options.

Deactivating subscriptions

You can opt out of receiving content in one of the following convenient ways:

Via Tele2 support service.
Via USSD menu.
Through your personal account.

If you decide to deactivate paid subscriptions via service number 611, you must provide the call center employee with your passport details - operations are only available to the registered card holder.

Previously, Tele2 users were given access to manage content via the USSD interface when sending a request *144#. Now detailed instructions How to cancel a subscription to Tele2 is available on the self-service page m.tele2.ru. In the “All subscriptions” section, the company’s clients can review the activated options, find out their cost and deactivate paid services, incl. company partners.

Using special identification of subscriptions, their cancellation is carried out using the USSD request *605*0*XX# - a unique number is entered instead of XX. The full list of identifications is published on the official Tele2 resource.

Deactivating options via the entertainment portal

On the right side there is a window for entering a number. It should not be driven in. Just click on the arrow highlighted in red in the photo.

In the window that appears you need to enter telephone number and password. When making the first transition, registration will be required. This will be done using the “Register” button:

Enter the password received via SMS to your phone.

In the section that opens, click the “Personal Account” button. On new page You can find out about current subscriptions and how to disable them.

How to disable services through “My Tele2”?

The “Tariffs and Services” tab is activated.

Click the “My Services” button. To edit them, use the “Configure services” menu.

There are 3 lists of tools on the user page:

full list - where activated subscriptions are indicated;
activated - options used;
available - subscriptions ready to connect.

When you go to the “Manage Options” section, you deactivate paid options Tele2. To do this, go to the “Activated Options” section.

The SMS received from the service informs you that the options have been deactivated.

Disabling options completely

To obtain a list of services, use the USSD command *153#. Next, commands are selected to deactivate them. To check the correctness of the operation, the following queries are used:

*111# - automatic help.
*144*6# — SMS with requests to block all subscriptions.

Deactivation of connected options and subscriptions is carried out using the request *152*0#. The command is used to remove all paid tools, including useful ones. Within a few minutes, an SMS will be sent to the user’s mobile device indicating the need to restart the phone.

Video

The abundance of content on Tele 2 is certainly a positive thing for network subscribers. But provided that they consciously and independently subscribe to it from their phone. It’s another matter when SIM card owners don’t even know that their account is being charged for additional services and options. Simply put, hard-earned money is going nowhere. This is where the question arises, how to disable subscriptions on Tele 2. Read the detailed answer to this in this article. She will help you remove unnecessary services and, accordingly, get rid of useless financial waste.

How can I find out if there are connected services?

You can understand that you have active subscriptions by the following signs:

comes to my mobile regularly paid content(photos, pictures, weather forecast);
the amount in the account is rapidly decreasing.

If you see them on your phone, it's time to sound the alarm!

You can also call service center company by calling 611 and personally find out from the operator what options are connected to your number. Or you can use the USSD command - *189#. Upon this request you will be provided with a list of all active services. This action is easy and simple!

How to disconnect?

You can get rid of services in one of the following ways:
1. Call the customer service center (611) and ask a company employee to disable the options. In turn, he may ask you for your passport information to confirm your identity.

2. The deactivation function can be used in the voice menu, which is provided by calling *189#.

3. If you know the ID (identifier) of the subscribed subscription, send the following command:

*605*0*XX#, where XX is the identifier.

4. Request a list of paid subscriptions by number and commands to disable them by calling *153#.

open the page - login.tele2.ru;
click on the link “Remember or get password”;
indicate your number;
click the “Get password” option;
enter the received password (after the request you will receive an SMS message with the key).

In your Personal Account, on the profile page, go to the “Customize Services” section. And then, using the appropriate function, deactivate the services that you no longer need.

All! Now you know how to disable content on TELE 2. Good luck setting up the Tele 2 SIM card!

Most often, the situation when people do not notice money being written off from their balance occurs either with very busy people who simply have no time, or with pensioners who cannot monitor this due to their age.

That's when the problems begin: the person noticed that he did not speak, did not write messages, did not go online, and a certain amount of money was withdrawn from him. Often it can be quite large.

The solution to this problem lies in mobile subscriptions. It is they, once connected in a shareware status, and then switched to a paid basis, that are the reason why so many people can have their money debited from their balance completely without reason.

There is only one solution: you need to clearly know how to disable subscriptions on Tele2. Then, if such a situation arises, the subscriber will no longer panic, but will act strictly according to the algorithm.

The first and most in a convenient way is your personal account. Each subscriber of the company has or may have it. To access there you need a password, which you can request via SMS. In principle, any manipulations using your personal account are analogous to the situation as if you came to the office and showed your passport to the operator. However, when you are in the office, you will not see the information on the operator’s monitor, but with the help of your personal account you have complete control over the situation.

Now let's answer the question: how to disable subscriptions to Tele2 from your phone? It turns out that subscribers of this mobile operator This method of managing your services is also available.

It's very simple: send the USSD command - "*153#" and a call key. In response, you will receive an SMS message containing all active subscriptions. The subscriber will also receive instructions on how to disable them.

How else can you disable paid subscriptions on Tele2? Use the same USSD - this is a very convenient thing if you need to quickly gain access to some service or change the parameters of your service with a mobile operator, and Internet access in at the moment no, as well as the opportunity to go to the office.

So the number "*144*6#" and a call key. This command will return an SMS in response, which will contain commands to disable all subscriptions.

Number "*144#" and the call key - manages those connections and services that the subscriber already has.

You can call 611 at technical support. For identification, the operator will need to provide his passport data or code word. After successful identification, the employee "Tele2" will help you disable unnecessary services.