The parcel disappeared in Vnukovo, what should I do? International Russian Logistics Center (MR LC) Vnukovo - how to find out the sender of a registered letter

Nowadays, it is popular to make purchases via the Internet; it is considered especially profitable to buy Chinese goods, since they have a very attractive price and the quality of Chinese goods is no longer inferior to any other. Most often people buy on Ali: clothes, shoes, accessories, cosmetics, small appliances, and household goods.

It happens that the parcel does not arrive for a very long time, but the shipment status says “released by customs.” How long should I wait for such a parcel?

Now cases of delays of parcels from abroad at customs are a common occurrence and this happens to every third person. What are the reasons for this misunderstanding?

Exceeding the permissible limit for the value of the parcel;
Problems with documents

If the parcel is delayed by customs, the wait may be seriously delayed and you risk being left without the long-awaited goods at all.

How to track your parcel

You go to Ali and make a purchase of the product you like. After paying for it, you choose a delivery service with which the goods will be delivered to you. That is, find the “Delivery” menu to the right of the product image and click on “delivery from your country.” Next, you can see a menu where available delivery services will be displayed.

Here you choose a service that suits you; we will talk about them and their features below. But, please note, if the “released by customs” status lasts more than days, you need to contact the service administration or Ali to resolve this issue.

EMS is the world's largest delivery service

Through this system delivery you can receive the parcel from Ali. What is its difference from other companies, advantages and disadvantages. The first advantage is a representative office in Russia - EMS Russian Post.

One of the services for tracking parcels from EMS Russian Post is Postal Ninja. Here you can track your parcel by tracking number.

The EMS representative office in Russia delivers the parcel in the same way as it was sent from China, so the risk of confusion and delays is virtually eliminated. Here are some more important features of the service:

The delivery service operates mobile;
affordable price;
Poski delivery by courier to your home;
It is also possible to pick up the parcel at the post office;
permissible weight - 31 kg.

If you use EMS delivery services and your package is detained at customs, here is what you need to do and what to pay attention to:

The parcel can be registered at customs for no more than 10 days;
regarding the delay, you can contact the Russian representative office of the company directly.

China Post

State postal operator provides domestic and international parcel delivery services, which has a developed system of mail processing points throughout China. The largest centers are in: Beijing, Shanghai, Shenzhen and Guangzhou. Here is a list of important features of China Post:

Because of heavy workload Processing your order may take from 7 days to 1 month;
China Post cooperates with many small online stores and large trading platforms, such as: Aliexpress, eBay, TaoBao.

It is important to understand that when sending a message to this service, it is assigned a track number, but it will be impossible to track its movement after passing the Chinese border.

DHL - German logistics company

It operates all over the world, delivering parcels from different parts of the world. It has its own representative office in Russia and is a customs broker. One of the company's sorting centers is located in the south and also in the center of Moscow.

Due to tightening work requirements, DHL has suspended delivery of goods throughout Russia, with the exception of some stores, the list of which includes Aliexpress.

You can track a parcel sent through this logistics company using the track24.ru tracking service. Here you will see how many points and how long it takes your product to pass through before getting into your hands and where it is currently located.

If the parcel arrives at the Vnukovo customs office, this process will also affect this service. You will see when your goods have been accepted, processed and finally received the status “released by customs of MR LC Vnukovo”.

It should be noted that 102976 Sharapovo is the location of the international postal exchange Vnukovo. Therefore, released by Sharapovo customs means that the parcel has successfully passed customs control and from that moment the established shipping deadlines within Russia begin to apply.

Delivery EPACKET

Very convenient delivery service in China. Its main advantage is that delivery through China to the Russian border is very fast, thanks to the company’s internal cooperation agreements and corporate ethics. Upon reaching the border, the parcel is handed over to the Russian Post.

If the goods are delayed at customs, you can only get information from the store that sent it to you. It is possible to track the parcel using the track number, but if the shipment status is not updated for a long time, then you can only ask questions to the store from which you made the order.

However this method shipping is one of the cheapest and fastest of all available on Ali. Many online store users use the services of this logistics company.

Now you know what the “released by customs” status means and how you can find out additional information about the dispatch and timing of receipt of your goods. We also figured out how long to wait, how to track the parcel and where to contact if it is delayed.

Why the fright did all the parcels (orders) suddenly begin to be delivered through customs, and the so-called “L/C” to Sharapovo? What kind of Monopoly is this, with discrimination??? Previously, all orders from Singapore (as well as from Asia in general) to the Republic of Belarus mainly went through Orenburg. Because, in terms of delivery, RossPost is much closer and faster. And everything was fine, and without delays. And people received their orders from 14 to 20 days. Now, not only are all orders in lately For some reason they only go mainly through Sharapovo, and also through some kind of l/c? Which slow down and are in no hurry to release goods (s) to S/C - sorting centers? Why do we even need such a L/C if they don’t (as is done in ALL European and Asian countries) deliver in Russia??? The order arrived at customs, as well as in (Russia), on 07/07/17 (although the order itself left Singapore (as indicated by the link from "Alika") on the Asian website) on 07/06/17), and in the same day, has already been released by customs. For example, it is the central office as a whole that creates problems for many consumers. Since the main number of orders are either lost (stolen) or arrive with mechanical damage, it is the orders that pass “customs” at the central office. through Moscow and Moscow region. This also includes Sharapovo. But despite all these problems with delays and complaints, I still hope that I will receive my order, albeit late, but intact? Like my previous order. Which, for some reason, also ended up in Sharapovo first? Although it came from Hong Kong. It smacks of discrimination with a monopoly. Russia is big, and for some reason all orders from Asia and Southeast Asia deliberately and purposefully go through Moscow, or the Moscow region? Why not Kaliningrad, St. Petersburg, Murmansk, Vladivostok, Orenburg, Kazan, Ufa, and many others. the nearest cities of Russia? Where are there International Airports with customs??? They came up with the idea, From Asia to the Moscow Region Central District. then wait until the order from Moscow wanders around the cities of the R/R/D in circles. From here the question; Whose whim is this??? And where is the Russian antimonopoly service looking??? Or are they only formally listed as the “antimonopoly service”??? To all those who complain about Russian Post. Basically, many goods - orders - disappear even before they reach Sorting centers Russian Post. Once I was tracking one of the orders by weight. After I saw that the order, upon receipt at the sorting center (or no matter where), had lost weight, I didn’t bother waiting, I simply refused it on the website where I ordered the goods. And within 6 and 11 days the funds were returned to my card. Although, it was registered within 45 days. By the way, this is a good functionality for returning the entire amount if the argument or reason is justified .I hope that this advice will help some avoid problems with returning their funds. And it is advisable to do this before the order arrives at the final destination. Therefore, you can ask for a photo file(s), or simply message the seller with the weight of the sent order. Early weight of orders for example the same " Alika" was always and everywhere indicated during tracking. The exception is perhaps small and cheap orders. Now, for some reason, the weight cannot always be observed? Apparently this is the “policy” for the “scammers”. I will give a rating after receiving the order in proper form. Although, the delivery time does not automatically allow us to give 5 stars. The argument for delivery on time, a date indicating from 25 - 45 - 60 days, is not an argument. Because in general, the maximum period is taken when sending with a delay by the seller. Due to the lack of availability of goods at the time of order (which is not notified in advance). If the seller does not delay the shipment, as well as the country of dispatch, then the terms should be appropriate - accelerated. Something like this. I don’t really care about the work of our Russian Post. Sometimes you have to wait more than two weeks for your parcels from St. Petersburg. Because... some incompetent “employees” send, not only are they in no hurry, but also through, where and when it is convenient for them!? And not as it should be. Example From Arkhangelsk via Moscow, parcels arrive in 9-11 days. To the Republic of Belarus parcels from St. Petersburg , they’re coming, well, very good. for a long time??? And even through Samara - RT - Kazan then to Ufa and then to the destination? Although there are shorter and shortcuts on the same railway lines. This is how we “live”... It turns out that until you evaluate the message, the message is not sent!? Hmmm... Alas, but higher than 3 - three, yes, and even then with an advance payment, I can’t deliver. (The reason is stated above: 5 days the order was in the l/c. Why, and what did he do for these 5 days in the l/c ts??? It’s just like they “did an audit” - (they were talking) probably!? So, then think about how you need to quickly improve and establish the process of sending consumer orders. In order to gain trust with respect from citizens. Of which there is less than expected, and I would like to observe.

Get stuck in sorting.

Often, buyers, when they see that their parcel is being sorted or in the import process for too long, worry and do not know how to speed up the process. In reality postal services have many nuances of operation that can explain why products with Aliexpress It takes a long time for them to be sorted.

Why do parcels from Aliexpress get stuck in sorting?

For the most part, the worries turn out to be in vain, especially if you understand that packages getting stuck is a normal situation. Let's look at how the delivery process occurs:

Every day, up to 11 vehicles arrive at the sorting center, fully loaded with shipments. Moreover, each truck holds 20 tons. With each such machine, workers receive approximately 300 bags containing approximately 200 parcels. The bag has a tag with a special code, which says the number of items inside.
Of course, it is impossible to quickly process such volumes. So postal workers remove the tags from each bag and enter them into a database. And the bag code has data about all the parcels inside. After the data enters the system, a status appears in the tracking that the goods are in the sorting center.
It is worth saying that newly arrived bags are not processed immediately, since employees first deal with other mail that arrived earlier. But the recipients’ status shows that the goods are already in Vnukovo. It turns out that the bag itself was brought into the database as if it were being processed, but in reality it lies aside and awaits its turn.
The situation is complicated by the fact that there are seasonal traffic jams, something may break down or technical problems may arise. This leads to even more bags and workers do not have time to process them.

This is the picture in the photo below with parcels usually seen at sorting centers:

What to do in this case? There is only one answer - wait.

Video: “Educational film”: how a parcel sorting center works

Some day we may find in our mailbox a notice containing a mention of “MR LC Vnukovo”. This usually signals that there is a waiting item at the local post office waiting for us. postal correspondence, which you need to come and get. In this material I will tell you what “MR LC Vnukovo” is, what the specifics of its work are, and what to do if you receive a mail notification with the mentioned line in it.

“Vnukovo International Logistics Center” is an important transit point in the logistics chain of many cargoes entering Russia. After passing through customs, various packages, parcels and other cargo enter the Vnukovo LC, where they begin to be sorted and subsequently sent to the appropriate links in the logistics chain.

The duration of sorting may vary significantly in each specific case. It is influenced by factors such as:

the workload of the logistics center at a particular moment (for example, before the holidays it is high);
serviceability of sorting equipment;
availability of sufficient staff;
and just the human factor.

The stay time of parcels at the Vnukovo MR LC can range from several days to several weeks, so there is no need to panic if the parcel is stuck there for 10-14 days.

Also, there is no need to panic if the parcel after the Vnukovo LC has significantly lost weight. This is usually explained by human errors, and the declared goods will reach the recipient safe and sound.

To roughly understand what Mr Lts Vnukovo is and how to work logistics center, I suggest you watch this video:

What to do when receiving a notice from MR LC Vnukovo

If you find a notice from this LC in your mailbox, and the sender is not indicated on it, then you can try to get information about the latter on the Russian Post website. Enter the 14-digit number under the barcode you received. postal notice in the appropriate field of the site, and click on the button with a magnifying glass. You can also call the specified post office, and ask the young lady-operator for information about the sender.

Track the sender using the Russian Post resource

What could this correspondence be about?

A postal notice from MR LC Vnukovo notifies the recipient that there is postal correspondence awaiting him at the local Russian Post office. This often happens with any parcel (especially if you previously bought something on trading platforms"Aliexpress" level). Also in some cases it may be a registered letter from government or municipal authorities, with information important to you that you will need to familiarize yourself with.

If there is “ ” next to the inscription LC Vnukovo, then this means “Additional Technical Index”. The latter is used by Russian Post to facilitate the sorting of postal correspondence, allowing faster work with various enterprises with large postal turnover (PF, courts, banks, etc.). Therefore, it is recommended to go to the post office and receive the correspondence due to you.