How to ask a question to the Ministry of Health. Healthcare hotline in Russia

I would like to express my gratitude to the doctor of the 175th clinic, Kalinina Yu Ya, for her professionalism and sincere attitude.

Today I went to the dentist, it’s just terrible. Why do we pay taxes? The dentist learned that I wanted to treat for free, and her mood soured.

I express my gratitude to the doctor - therapist of the day hospital of the 88th polyclinic on Architect Vlasov Street, building 31a Ogoltsova Natalya Ivanovna for her good job. She is an attentive and conscientious person. She prescribes competent good treatment. Thanks to her for her golden hands. She is a doctor from God. I ask the administration to pay attention to this.

Why don’t the clinics give you a referral to take tumor markers? They say it’s only with a referral from an oncologist. Everywhere they write and say to identify the early stage, but here is such a turn. It turns out that oncology can be detected when, not when it will be treated, but a direct path to another world. This analysis has been done before. I wanted to know what was the matter. My grandmother and mother died of cancer, I’m afraid I want to get checked, but they won’t let me. I am a pensioner and don’t have money for paid tests.

Good afternoon
I would like to thank therapist M.M. Semenova (clinic No. 19, fl. No. 3) for her attentiveness to the patient, regardless of age, for correct selection medicines. We need more such competent doctors.

The indifference and rudeness of the entire medical staff, starting from the grandmother in the wardrobe and then everywhere, including the minister and the ministry.
If you don’t want to treat, go to a satirist, where you will be gladly received.

Since the summer of 2018, clinic No. 67, branch No. 3 at the address: Zatonnaya St., 11 has introduced new service for the treatment of home-based patients, namely patronage services. There are about 600 such patients in this medical institution, and there is only one doctor, and you need to wait several weeks to get some help. Let me give you an example: my husband, Evgeniy Vitalievich Barabanov, born in 1934, needs to do a blood test for INR (deep vein thrombosis) once a month, and determine PSA (prostate cancer) once a quarter, and for this it is necessary to call a visiting doctor to so that he submits a request to the nurse to draw blood from a vein. It is unknown how long this may take. But the PSA test must be submitted to the doctor at the oncology clinic No. 4 by the time he prescribes. Before this innovation, it was enough to go to a therapist, get a referral to take a blood test at home, get the test result, and all this took a maximum of 10 days. IN present moment In response to my requests, therapists refer me to a visiting doctor. The current innovation has prevented home-based patients from receiving medical care in this clinic. Maybe it’s worth returning to the previous order?

Hotline The Moscow Department of Health will allow you to ask questions and complain about the medical services provided. In this article, we will consider the main purposes for contacting an institution and provide telephone numbers for communication.

The Department of Health is an organization that manages health care facilities. It has several functions:

1. Development of basic provisions and orders.
2. Regulation of institutions.
3. Monitoring the quality of services provided.
4. Improving the functioning of institutions.
5. Property management.
6. Punishment of employees who grossly violate the rules.
7. Organization of inspections.
8. Receiving proposals from the public.
9. Processing incoming complaints, studying them and preparing an official response.

These are the main tasks of the Department of Health. That is, he controls the functioning of institutions and interacts with citizens. This organization is a fairly important link and takes upon itself the solution of major issues.

Hotline of the Moscow Region Department of Health

What questions can you ask:

• Related to the provision of preferential medications.
• On vaccination.
• Health related.
• Questions about the provision of medical care.
• Providing vouchers for treatment in a sanatorium.
• You can leave your suggestions for improving the work of medical institutions.
• Complain about poor quality help.
• Report violations in medical institutions.
• Provide information about identified cases of corruption in hospitals and clinics.

The modern Ministry of Health of the Russian Federation is responsible for clinics, numerous hospitals and other medical institutions operating throughout the country. During my next visit to a clinic in my city, I encountered a problem with service and misunderstanding on the part of doctors. I had to find out how the Ministry of Health hotline works and call it to leave a complaint about the work of our city subordinate institution.

After reading the article, you will learn the most basic numbers of a 24-hour hotline and a huge number of sample questions and problems that can be solved by calling the operator.

Quite often, patients have questions related to the provision of qualified medical services. If nearby doctors and their managers cannot answer them, using the telephone will be the best option.

The main toll-free hotline number is 8-800-200-03-89. You can call it at any time, there are no breaks or days off.

There are several additional contacts:

1. +74956272400 – additional multi-channel number. This hotline operates 24 hours a day, but is paid. Payment for calls is calculated according to the tariffs of the mobile operator used.
2. +74956284453 and +74956272944 – you can call here if you need to consult with qualified specialists general issues. This is the official number of a 24-hour helpline, which is available to Russian subscribers, as well as to foreigners.
3. +74956272993 – by calling here, you can leave an official complaint about errors and incorrectness of employees of various subordinate institutions. If desired, you can find out the status of a previously left message.

It is not easy to reach the listed contacts. Some note that total time connection sometimes reaches 30-40 minutes. In this case, quite often there is a break in the already established connection, after which it is necessary to spend time dialing again.

To call without special problems, you should do this late in the evening or at night, from about 20:00 to 6:00 Moscow time. But even at this time, there is a feeling that the employees are in no hurry to answer calls.

Because it can be quite difficult to reach hotline operators, you should carefully prepare for the call. This will eliminate the need to dial the number again and wait several minutes for a connection. Here are some tips to help you clearly identify your problem:

• It’s worth formulating your question in advance. You should try to make it as clear as possible;
• If a fairly comprehensive problem has arisen, it is advisable to write a communication plan on a draft;
• It is important to know and remember in advance correct name clinics. Will need it official address, position and full name of the manager;
• If the claim concerns a specific medical employee, it is worth preparing his full name and the exact name of the organization in which he works.

Preparation of documents

Due to the fact that without exception, all applications and complaints sent are personalized in a special way, it is worth preparing personal documents before making the call:

1. Civil passport.
2. SNILS.
3. Health insurance policy.

This will allow you to quickly, without wasting time searching, find the necessary information from documents. As certain statistics show, the bulk of questions and various requests directly relate to the legality of prescribing paid tests and doctor’s appointments. In this case, you need to prepare similar directions or payment documents if the appointment has already taken place, but the result is not satisfactory.

To resolve the issue, you need to formulate your thought as clearly as possible. This will help employees advise subscribers correctly and as quickly as possible.

Area of ​​issues to be resolved

You can call the hotline numbers if you have a variety of questions. Among the most basic topics are the following:

1. Healthy lifestyle. These are numerous questions related to acceptable physical activity and proper nutrition. Useful and effective advice is provided to people seeking to give up nicotine, alcoholism or drug addiction.
2. Compulsory health insurance for every person – cost and what is included.
3. Modern medicines - you can find out what can be purchased with special benefits and discounts, what should be available in the clinic during inpatient treatment.
4. Information about the work of employees of a particular medical institution.
5. General quality of professional medical care - complaints about rudeness and negligence of doctors are accepted.
6. Imposition of bribes and corruption in institutions.
7. Obtaining information regarding the addresses of the necessary clinics, a list available services and the possibility of making appointments with specialists.
8. Resolving issues directly related to insurance and possible problems with registration and subsequent receipt of compulsory medical insurance.

When complex and highly specialized issues arise, operators transfer clients to a specialized help line.

Professional operators of the Ministry of Health of the Russian Federation generally advise on general issues. Various complaints, unclear questions and problems that arise are recorded in the form of special requests, and then sent for consideration. The answer to them is sent in about a few days to the contacts specified in the request. Below this option connections will be described in more detail.

A few years ago, a person had the opportunity to contact employees of the Ministry of Health by regular mail. This took a huge amount of time. Currently, the best opportunities for feedback and there are many more methods of communication. This undeniable advantage, allowing the Ministry of Health to keep its finger on the pulse and respond as quickly as possible to various violations of medical workers.

The technical capacity of the 24-hour reference and consultation service allows us to receive about 3-4 thousand calls per month. Under special peak load conditions, the lines can withstand up to 30 thousand calls with an average duration of up to 5 minutes each.

Employees working on hotline numbers have a mandatory higher education and undergo special training to develop the skills to provide high-quality information services.

Most vacancies are given to people with disabilities who previously received medical education. Such specialists work in professionally equipped workplaces. Each of them contains:

1. Modern computer.
2. A special reading device for translating a written message into an audio message or vice versa.
3. Braille display.

The Ministry of Health hotline is a unique modern project, through which a large number of problems can be solved. It is possible to employ people with health problems and provide the modern population with professional consulting and reference information services.

Alternative communication methods

You can contact Ministry of Health specialists not only through the hotline. There are quite a lot alternative methods communications. Among the most popular of them are:

• Letter to email organizations of the Ministry of Health;
• Contacting specialists via special form.

If you choose the first option, you need to write a letter to [email protected]. If you want to use the feedback form, you will need to go to the official portal rosminzdrav.ru and leave a statement here. In order for an electronic request to be considered, understood and a response received, it is worth following certain rules for its preparation.

How to write an appeal correctly?

Dispatch email Ideally suited if a complex issue arises that requires certain documentary support. When composing and sending a request, you must follow some rules:

• In the form you must indicate your name and the essence of the problem;
• It is important to indicate contact information for feedback - mobile number and email;
• It is necessary to ensure that the message does not exceed two thousand characters;
• If you need to attach special documents, they must be scanned first. The total “weight” of each paper should not be more than 5 MB. Files in the Word, Excel and PowerPoint categories are not accepted and the request will not be considered.

Sending a message via mail or a special feedback form is very convenient. As soon as the letter arrives at required address, the user will be sent a special notification about the registration of the request, as well as the approximate waiting time for a response. On average, questions and problems are resolved in 10-30 days.

Drawing conclusions

• You can reach the operators of the Ministry of Health at toll free phone – 8-800-200-03-89;
• There are several additional numbers— +74956272400, +74956284453 and +74956272944, as well as +74956272993. Operators here answer around the clock, but calls must be paid according to the provider’s tariffs;
• It is necessary to carefully prepare for the call - write down the essence of the problem, prepare information about the clinic and the necessary documents;
• The list of issues resolved through feedback is quite diverse;
• If necessary, you can write a question through a special feedback form on the official website of the Ministry of Health.

Hotline numbers of the Ministry of Health of the Moscow Region:

Hotline telephone number of the Minister of Health of the Moscow Region: 8-925-548-56-47 – multi-channel (on issues of preferential drug provision);

Telephone hotline of the Ministry of Health of the Moscow Region for drug supply: 8-498-602-03-59.

Opening hours: Mon. - Thu. from 8.00 to 16.45, Fri. from 8.00 to 15.30, except holidays (lunch break: 12.30 -13.00) Help Desk on vaccination issues MGC AIDS – help phone Emergency medical and psychological assistance in crisis situations “Helpline” on issues of drug addiction, HIV/AIDS “Helpline” of the obstetric service Telephone for psychological assistance in Moscow State Budgetary Institution “Moscow Service for Psychological Assistance to the Population” of the Department of Labor and social protection to the population of the city

Ministry of Health of the Moscow Region

1. Answers from specialists on all issues of interest in the “life” of a medical organization;
2. Help and support in solving various kinds of problems: complaints from patients, inspections by supervisory authorities and much more;
3. Regular information about all changes in legislation in the field of healthcare of the Russian Federation;