Export status from the country of departure. Options for further action

After ordering a product from AliExpress, the seller issues a number postal item, which will be used to track the movement of the parcel. When you track a package, many statuses are standard, and they mean that the package is gradually moving towards you. But after seeing some tracking entries, you might start to worry. Below we will consider those statuses that you should pay special attention to.

The parcel was sent back to China.

Status "Return. Other circumstances"- the product was sent back to the seller. This often happens due to damage to the label on which the recipient's address is written. As a result of the damage, the address cannot be read, and the parcel is returned to the owner. But other reasons are also possible. Contact the Russian Post support service by phone. 8-800-2005-888 and find out the reasons for returning the parcel.

Status "Return. Return to customs"- customs did not allow the parcel through and sent it back. Perhaps you ordered a product on Aliexpress that is prohibited from being sent, or the contents were stolen and the package is empty. There may also be problems with the address or non-payment of fees. You need to submit a request to customs so that the staff will send you an official document indicating the reason for the return of the package.

Status "Return. Shelf life has expired"– the package was waiting for you for 30 days at the post office and no one took it. As a result, the shipment went back to China. In this case, the parcel cannot be turned back so that it arrives at your post office again.

How to open a dispute if the parcel was returned to the seller.

If you see the status "In return", try to find out what the reasons were for this. Most likely you will have to open a dispute with the reason " delivery problem» –> « the transport company returned the order«.

Please attach a screenshot of the tracking service to the dispute, where the status will show that the parcel is being returned. Many buyers wait until the tracking status shows that the parcel has returned to China. In this case, the seller will not be able to convince you that everything is in order and that the package is on its way to you.

If the parcel was not allowed through customs, then do not rush to open a dispute right away, ask in advance. The point is that the official document about the reason for the return is prepared by customs within 30 days. But mediators give only 7 days. And it’s almost impossible to fit into it. Which will lead to the dispute being closed in favor of the seller. Therefore, it is better to first have all the evidence on hand and if the dispute escalates, if you are asked for documents from customs, you will have time to provide them.

Someone else received the package. How to open a dispute.

Status « Delivery to the addressee « – means that someone has already received the parcel. If it was not you, then this means that the seller sent you a track from a parcel that was not intended for you. After 5 days after this status appears, your order on the Aliexpress website will be closed.

Therefore, it is better not to hesitate and urgently open a dispute with the reason "The seller sent the order to the wrong address", attach a screenshot of the shipment tracking to the dispute, where it will be clear that the parcel was delivered to the wrong address.

Statuses you shouldn't worry about.

Status "Failed delivery attempt"– means that the parcel could not be delivered to the recipient. Often, post office employees set such statuses simply to suit the recipient. In this situation, you need to pick up the parcel as soon as possible, since it will be stored at the post office for no more than 30 days. After which she will be sent back. If you cannot pick up the parcel, then you need to write an application to extend the storage of the parcel, and send this application to the post office with your passport data through a guarantor.

Status « Dosyl. Submission « – the parcel was delivered to another post office, and she was redirected to the department attached to your address. Most likely this happened due to incorrect specified index. The initial path to the post office is by postal code. When the package arrives, the postal workers at the address determine that the item was intended for a post office located at a different address. As a result, she is redirected to the right department. You need to keep waiting. The parcel is coming to you.

Have a question? Write it in the comments or chat

I don't see much point in knowing detailed description this or that postal status. The meaning of most of them is clear from the name, the meaning of others is not so important (again, for me).

However, many users want to understand what the parcel statuses they see when tracking mean. So I will give a description of the most common and popular statuses, which you can find on various trackers.

Delivery to the addressee / Delivery to the recipient

The parcel has been received by the addressee (at the post office or delivered by courier)

Flew to destination country

The parcel will be delivered to the post office of the destination country. Next, it will be delivered to one of the places of international postal exchange for subsequent import/export operations.

Departed from the airport

The parcel has departed from the airport of the sender's country and is heading to the destination country. The status will not change immediately upon arrival at the airport of the destination country, but after the parcel is processed by the postal service. This may take from 3 to 10 days.

The parcel has departed from the airport of the sender's country and is heading to the destination country.

After the parcel leaves the territory of the sender's country and arrives at the destination country, it will be assigned a new track code, which is not registered anywhere. Accordingly, the parcel will not be tracked.

Released by Customs

Procedure customs clearance completed, the parcel will soon be transferred to the post office of the destination country for further delivery.

Ready for shipment

Ready to ship

Means that the parcel is packed, marked and will be sent soon.

Detained by customs

This operation means that the parcel is detained by customs officers to carry out measures to determine the destination of the parcel.

When receiving goods by international mail within a calendar month, the customs value of which exceeds 1000 euros, and (or) the total weight of which exceeds 31 kilograms, in part of such excess, it is necessary to pay customs duties and taxes using a flat rate of 30% of the customs value of the goods , but not less than 4 euros per 1 kilogram of their weight. If information about the goods sent to the MPO is missing or does not correspond to the actual information, this significantly increases the time spent on processing shipments, since there is a need to conduct a customs inspection and document its results.

Submission

The parcel was sent to the wrong zip code or address, an error was detected and it was redirected to the correct address.

Import international mail

The operation of receiving the item in the recipient's country.

All mail entering the territory Russian Federation from flights, begins the journey at the aviation post office (AOPP) - a special postal warehouse at the airport. Within 4–6 hours, shipments from the aircraft arrive at the AOPP, the containers are registered, and their integrity and weight are checked. Mail is registered in an electronic database. During registration, the barcode is scanned, data is entered about where the container is addressed (for example, MMPO Moscow), from which flight it arrived, about the country and date of formation of the container, etc. The time of these operations can be increased from 1 to 7x days due to the limited capacity of the AOPP.

The next operation after export from the country of origin, which is reflected on the website when tracking the shipment, is import into the destination country. Import information appears after the shipment is handed over by the carrier postal operator destination countries. Operation “Import” means that the shipment arrived on the territory of Russia and was registered. International shipments arrive in Russia through the international postal exchange place (IMPO). There are several MMPOs in Russia: in Moscow, Novosibirsk, Orenburg, Samara, Petrozavodsk, St. Petersburg, Kaliningrad, Bryansk. Choosing the city where exactly to go international shipment depends on the sender's country. The choice depends on the availability of regular flights and free carrying capacity in a particular direction.

Unsuccessful delivery attempt

Assigned if the operator reported that there was an attempt to deliver the parcel to the addressee, but for some reason it failed.

Options for further action:

New delivery attempt
The parcel will be transferred for storage until demand or until the circumstances are clarified.
Return to sender

What to do if you receive this status:

You must contact the post office yourself to receive the parcel.

Processing

The parcel arrived at one of the sorting centers for processing and further dispatch to the recipient.

Processing at an intermediate point

Processing at the sorting center

Status Processing at the sorting center - assigned during the delivery of the item through intermediate sorting centers postal service. In sorting centers, mail is distributed along main routes. Parcels are reloaded from one transport to another, for further dispatch to the recipient.

Processing completed

Generalized status, meaning the completion of processing of the parcel before sending it to the recipient.

Awaiting delivery to the post office

Awaiting shipment

Means that the parcel is packed, labeled and will be sent soon.

Awaiting quality check

Means that the parcel is not yet complete and is in the seller's warehouse awaiting verification of the contents before shipping.

Generalized status, meaning that the parcel has left the warehouse / intermediate sorting center and goes to the next sorting center in the direction of the recipient.

Export operation completed

The customs clearance procedure is completed, the parcel is handed over to the post office of the destination country for further dispatch to the recipient.

Shipment from the seller's warehouse

The parcel has left the seller's warehouse and is moving towards a logistics company or post office.

Cancel shipment

Generalized status, meaning that the parcel (order) for some reason cannot be sent (continue further movement).

Sending to terminal

The parcel is sent to the postal terminal at the airport to be loaded onto a plane and sent to the destination country.

Item is ready to ship

Means that the parcel is packed, labeled and will be sent soon.

Sent

Generalized status, meaning the sending of a parcel from an intermediate point towards the recipient.

Sent to Russia

The parcel will be handed over to Russian Post for delivery to one of the international postal exchange places, and subsequent import/export operations.

Sent to destination country

The parcel is in the process of being transferred to the mail of the country of destination, for delivery to one of the places of international postal exchange, and subsequent import / export operations.

Pay attention! The next status will not be displayed immediately as soon as the parcel arrives in the country, but after the parcel is accepted (unloaded, processed and scanned) by the postal service.

This may take from 3 to 14 days, depending on the workload of the place of international postal exchange.

Sent from warehouse to sorting center

As a rule, this status means that the foreign sender (seller) brought your parcel to the local post office.

Transferred for storage

Means the arrival of the item at the recipient's post office (OPS) and transfer to storage until it is delivered to the recipient.

Read also:

As soon as the item arrives at the department, employees issue a notice (notification) that the item is in the department. The notice is given to the postman for delivery. Delivery is carried out on the day the item arrives at the department or the next day (for example, if the item arrived at the department in the evening).

Transferred to customs

In the sender's country

In the recipient's country

Loading onto the plane

Loading onto the plane before departure to the destination country.

Loading into transport

Preparations for shipment are completed

Means that the parcel is packed, labeled and will be sent soon.

Preparing for shipment

Preparation for export

Packaging, labeling, loading into a container and other procedures necessary for shipment to the destination country.

Left the airport

In the sender's country The parcel has departed from the airport of the sender's country and is heading to the destination country. The next status will not be displayed immediately upon arrival at the airport of the destination country, but after the parcel arrives and is accepted (unloaded, processed and scanned) by the postal service. This may take from 3 to 14 days.

In the recipient's country The parcel is delivered to one of the places of international postal exchange for subsequent import operations.

Left the international sorting center

The parcel is sent to the country of destination, for delivery to one of the places of international postal exchange, and subsequent import/export operations.

Left the international exchange site

The shipment has left the place of international postal exchange and is then sent to the sorting center. From the moment the shipment leaves the MMPO, delivery times within Russia begin to apply.

According to the information received from the Russian Post, the status is “Left the place international exchange"can last no more than 10 days. If after 10 days the status has not changed, this is a violation of delivery deadlines, which can be reported to the Russian Post Office by calling 8 800 2005 888 (free call), and they begin to respond to this application.

Left the mail terminal

The parcel has left the intermediate point of its route and is heading towards the recipient.

Left the warehouse

The parcel has left the warehouse and is moving towards the post office or sorting center.

Left the sorting center

The parcel has left the sorting room postal center and is directed towards the recipient.

Left the transit country

The parcel left the sorting center in a transit (intermediate) country, sent to the destination country, for delivery to one of the places of international postal exchange, and subsequent import / export operations.

Information about the postal item has been received

Received information about the postal item in electronic form

This means that the seller has registered the package (track code) on the postal website ( courier service), but in fact, the parcel has not yet been transferred to the postal service. As a rule, from the moment of registration until the actual delivery of the parcel, it can take from 1 to 7 days. After the parcel is transferred, the status will change to “Reception” or similar.

Received for further processing

The parcel arrived at one of the sorting centers for processing and further dispatch to the recipient.

Parcel registered

This means that the seller has registered the package (track code) on the postal (courier service) website, but in fact, the package has not yet been transferred to the postal service. As a rule, from the moment of registration until the actual delivery of the parcel, it can take from 1 to 7 days. After the parcel is transferred, the status will change to “Reception” or similar.

Arrived

Generalized status, meaning arrival at one of the intermediate points, such as sorting centers, postal terminals, airports, ports, etc.

Arrived at the airport

The parcel arrived at the airport for unloading, loading, processing and further shipment to its destination.

Arrived at the international sorting center

Arrived at the delivery location

Indicates the arrival of the item at the recipient's post office (POS), which must deliver the item to the recipient. As soon as the item arrives at the department, employees issue a notice (notification) that the item is in the department. The notice is given to the postman for delivery. Delivery is carried out on the day the item arrives at the department or the next day (for example, if the item arrived at the department in the evening).

This status indicates that the recipient can independently contact the post office to receive the item without waiting for notification.

Arrived at the post office

Indicates the arrival of the parcel at the recipient's post office, which must deliver the parcel to the recipient. This status indicates that the recipient needs to contact the post office to receive the shipment.

Arrived in Russia

Arrived at the sorting center

Indicates the arrival of a parcel at an intermediate postal hub for sorting, selecting a route and sending it to the recipient.

Arrived at the sorting center of the destination country

The parcel has arrived at the sorting center of the destination country for subsequent import/export operations.

Arrived at destination country

The parcel has arrived in the country of destination at the place of international postal exchange for subsequent import/export operations.

Arrived in transit country

The parcel arrived at one of the sorting centers of the transit (intermediate) country for processing (sorting) and further dispatch to the recipient.

Arrived at the small package processing center

Indicates the arrival of a parcel at the postal distribution center for sorting, selecting a route and sending it to the recipient.

Arrived at warehouse

The parcel arrived at the warehouse for unloading, labeling, processing, loading and further dispatch to its destination.

Arrived at the terminal

Means arrival at an intermediate terminal for unloading, loading, processing and further dispatch to the destination.

Arrived in the territory of the Russian Federation

The parcel arrived on the territory of Russia, for further import and dispatch to the recipient.

Reception

Reception by the customs service of the country of destination

The status means that the shipment has been transferred to the Federal Customs Service (FCS) for clearance. At MMPO, shipments undergo a full cycle of processing, customs control and clearance functions. Postal containers arrive under the customs transit procedure. They are then sorted by type and transferred to various areas. Shipments with product contents undergo X-ray inspection. By decision of the customs officer, the parcel may be opened for personal control; the reason for personal control may be violations of property rights, a commercial consignment, targeting a consignment that may contain substances prohibited for shipment. The parcel is opened by the operator in the presence of a customs officer, after which a customs inspection report is drawn up and attached to the shipment.

Reception at customs

In the sender's country The parcel was handed over to the customs service of the sending state for inspection and other customs procedures. If the package will be tested customs successfully, then it will be sent to the destination country.

In the recipient's country The status means that the shipment has been transferred to the Federal Customs Service (FCS) for clearance. At MMPO, shipments undergo a full cycle of processing, customs control and clearance functions. Postal containers arrive under the customs transit procedure. They are then sorted by type and transferred to various areas. Shipments with product contents undergo X-ray inspection. By decision of the customs officer, the parcel may be opened for personal control; the reason for personal control may be violations of property rights, a commercial consignment, targeting a consignment that may contain substances prohibited for shipment. The parcel is opened by the operator in the presence of a customs officer, after which a customs inspection report is drawn up and attached to the shipment.

Reception from sender

This means that the overseas sender (seller) has brought your parcel to the local post office. At the same time I filled in everything necessary documents, including the customs declaration (forms CN 22 or CN 23). At this time, the shipment is assigned a unique postal id– special bar code (Track number, Track code). It is located on the check (or receipt) issued upon acceptance of the parcel. The “Reception” operation shows the place, date and country of receipt of the item. After acceptance, the parcel moves on its way to the place of international exchange.

Accepted by carrier

Indicates that the sender (seller) has transferred your order to a local carrier. At this time, the shipment is assigned a unique postal identifier - a special bar code (Track number, Track code). It is located on the check (or receipt) issued upon acceptance of the shipment.

Sorting

The parcel has arrived at one of the sorting centers and is being processed. After some time, the parcel will leave the sorting center for further dispatch to the recipient.

Customs clearance

In the sender's country The parcel was handed over to the customs service of the sending state for inspection and other customs procedures. If the parcel passes the customs check successfully, it will be sent to the destination country.

Customs clearance completed

This operation means that customs has checked the item and returned it to the Postal Service. In many MMPOs, customs works around the clock: this is the only way to check the colossal volume of mail incoming from abroad in a timely manner. Each customs officer is assisted by two postal operators.

Transit

Transportation

Transportation of a parcel from one sorting center to another, towards the recipient.

Package

This means that the parcel is being packed and marked for further shipment.

Export

Export (content check)

The parcel was handed over to the customs service of the sending state for inspection and other customs procedures. If the parcel passes the customs check successfully, it will be sent to the destination country.

Export (packaging)

The parcel has successfully passed inspection, is packed and ready to be sent to the destination country.

Export international mail

Indicates the actual dispatch of the parcel to the destination country.

The “Export” status includes the transfer of the parcel to a foreign carrier, which, by land or air transportation, transports it to the MMPO of the destination country. As a rule, this status is the longest and the transition to “Import” may take some time. This happens due to the characteristics of flight routes and the formation of the optimal weight for transporting it by plane. For example, shipments from China may be delayed due to the fact that cargo planes can carry at least 50 - 100 tons. On average, an export operation takes from 7 to 14 days, but sometimes this operation can take up to 60 days.

If the shipment is in the “Export” status, then it is impossible to track it (find out what exactly is happening to it); only at the import stage will you be able to see your package and monitor its further movement. The use of transit transportation and certain restrictions often delay shipments. However, if your parcel was sent more than 3 months ago, but has not received the “Import” status, then the sender needs to contact the post office and apply for a search.

Export, processing

Indicates the actual dispatch of the parcel to the destination country.

Electronic parcel registration

Any shipment traveling to a specific address has a parcel status that can be recognized by the addressee or recipient. The status provides information about the stage of processing at which the letter or parcel is located, as well as the location of a particular item.

All this information can be obtained using the track code assigned to the parcel or written item.

Parcel status value when tracking

The page contains statuses that are assigned to each parcel that has a track number. During the delivery of such parcels from point A (sender) to point B (recipient), some manipulations with your shipment occur on the part of the post office; you can find out more about your parcel status in this article.

Delivery to the addressee (recipient). Status means that the shipment was received by the specific person for whom it was intended.

Departed

to the destination country. The addressee may understand that a parcel (or any other type of shipment) intended for a recipient in another country will be delivered to the post office of the destination country. This happens at the international exchange point. Subsequently, the postal item will be subject to import and/or export.
from the airport. The status carries the following information: the postal item has left the country of the addressee and is moving towards the country of the recipient. Moreover, it should be noted that at least three days will pass before the status is updated, since this will happen only after the postal item has been processed.
from the airport (not further tracked). This status of a letter or parcel means that the shipment is on its way to the addressee’s country. Upon arrival, the postal code will be changed so that continued tracking will not be possible. When the letter or parcel reaches its destination, the addressee will receive a notification allowing him to pick up the item at the nearest post office.

Released by Customs. At the time the status appeared, the letter (or parcel) had completed the customs clearance process and was fully prepared for transfer to the mail for further transportation to the addressee’s country.

for loading. The parcel (or written item) is prepared for shipment to the next location. The shipment will be carried out shortly.
to be sent. The status indicates the final readiness of the letter (or parcel) for further transportation.

Detained by customs. The postal service was suspended. The reasons may vary. For example, the weight of the parcel does not meet the given criteria.

Submission. Meaning: detection and correction of an error in the address or postal code.

Import international service. Acceptance and registration of postal items on the territory of Russia.

Unsuccessful delivery attempt I. An attempt was made to notify the addressee of the arrival of a letter or parcel, but for some reason delivery did not occur.

Processing.

Arrival of the postal item at the processing point (sorting center).

V intermediate point . The parcel (or letter) has reached one of the sorting centers. It will be processed and sent to the addressee.
at the sorting center. Reloading mail into another vehicle.
completed. Finishing work on processing a letter or parcel.

Waiting

delivery to the post office. The postal item is fully prepared for further travel.
shipment. The letter (or parcel) will be sent to the next location in a short period of time.
quality checks. Full check postage has not yet been completed. It is awaiting quality control.

Upload operation completed. The parcel (or letter) is on its way to the next processing point.

Export operation completed. Registration of the shipment by customs officers has been completed.

Shipment from the seller's warehouse. After leaving the warehouse, the shipment is on its way to the next destination.

Cancel shipment. The postal item cannot be further forwarded. There can be a huge number of reasons.

Sent.

The parcel has been sent to the recipient's country.

sent to Russia. The shipment will soon be received by Russian Post. Subsequently, the parcel will be subject to processing.
destination country. The shipment is on its way to the post office of the country in which the recipient lives.
from warehouse to sorting center. The appearance of a parcel (or letter) at one of the local post offices.
sending to terminal. Transportation of the shipment to the terminal for further travel.
shipment is ready for dispatch. The letter (or parcel) is fully prepared for sending. After some time it will be transported further.

Transferred

for storage. Beginning of the process of preserving the postal item until delivery to the addressee.
Transferred to customs. Beginning of processing of postal items by customs officers. This process can be carried out in the country of the addressee or the recipient.

Loading onto the plane.

The process of moving a parcel or letter onto the plane to be sent to the next point takes place.

Loading into transport. Loading into one of the modes of transport. Subsequently, the shipment will be delivered to the next processing point.

Preparation

completed for shipment. Status means that the parcel (or written item) is fully prepared for transportation.
to be sent. The process of preparing a piece of mail for delivery to the next point.
for export. The process of preparing a written item or parcel for subsequent shipment is underway.

Left

airport. Can be carried out in the country of the addressee or recipient. In the sender's country, the status means that the shipment is on its way to the recipient's country (three to ten days will pass until the status changes). In the country of the addressee, the statute has the following meaning: in the near future, a parcel or letter will be sent to exchange points.
. The status indicates the delivery of the postal item to the addressee's country. Next, the letter (or parcel) will be transported to one of the international exchange points.
place of international exchange. The shipment moves from the exchange point towards the next sorting center.
postal terminal. The letter continues to move towards the addressee, bypassing the “mail terminal” point.
warehouse. The parcel was sent from the postal warehouse to subsequent points.
sorting center. The process of moving a shipment from a sorting center towards the place of receipt by the addressee.
sorting ShenZhen Center Yanwen. The letter has passed through the specified sorting center and continues to travel.
transit country . There was a need to pass the parcel through postal points intermediate country. After this, the departure continued on its previous path.

Information about the postal item has been received

V electronic form . The shipment was registered on the corresponding website, but in fact the parcel was not received by the service.

That is, an action similar to the description of the previous status was performed.

Received for further processing. The letter arrives at one of the processing centers.

Postal item is registered. The mail item has been registered on the appropriate website.

It has arrived. Decoding the parcel status

The status means that the parcel has been delivered to the next processing point.

to the airport. The letter was transported to the airport.
international sorting center. This status indicates the arrival of the postal item at the international postal point.
to the place of delivery. The addressee can pick up the item intended for him at one of the post offices. Before this happens, the recipient will be notified immediately.
to the post office. The recipient has the opportunity to pick up a letter or parcel at the post office.
to Russia. After the status appears, the parcel is located on the territory of the Russian Federation.
to the sorting center. This status indicates that the letter has been delivered to the next processing point.
to the ShenZhen Yanwen sorting center. Status means that the mail item is at the specified sorting center.
to the sorting center of the destination country. The parcel was delivered to the sorting center of the recipient's country.
to the destination country. The shipment is located at the exchange office of the country in which the addressee lives.
to a transit country. Arrival of the letter at the processing point located in the intermediate country of destination.
to the small package processing center. Locating the parcel at a specialized point necessary for processing a certain type of shipment.
to the warehouse. The parcel will be subject to further processing at the warehouse.
to the terminal. Delivery of mail to the terminal.
to the territory of the Russian Federation. Finding the parcel from the moment its status appears on the territory of the Russian Federation.

Reception.

The beginning of the journey of a parcel or written item.

to the customs service of the country of destination. The shipment was handed over to customs officials for inspection and clearance, which took place in the recipient’s country.
to customs. The shipment was handed over to customs officers for inspection and clearance.
from the sender. The reception took place at one of the postal service branches. At the same time, the addressee filled out all the necessary documentation.
Accepted by carrier. The shipment was accepted by one of the carriers.

Sorting. Processing at the sorting center.

Customs clearance. Filling out the necessary documentation by customs officers.

completed. Completion of verification and registration. Transfer of the item to the postal service.

Transit. Transporting a parcel from the previous point to the next.

Transportation. Moving a parcel from one point to another.

Package. Special processing parcels