"Tele2" - contact with the operator: phone number, support service. Tele2 Hotline operator toll-free number

From time to time all subscribers mobile communications feel the need to call the operator and find out the question of interest: how funds are debited from the account, deciphering tariff plans, lack of network operation, setting up additional servers, connecting mobile services and so on.

Experienced specialists will provide subscribers with comprehensive information about tariffs and services, resolving any situation. Let's consider possible ways connection with the Tele2 operator.

Tele2 Help

Tele2 constantly demonstrates its concern for customers, which is expressed in a convenient, uniform reference number for all of Russia - 611. Calling customer service is completely free. After calling the specified number, the subscriber is greeted automatic system selecting the appropriate section. A voice menu will help the user narrow the scope of the problem, after which the call is redirected to the operator for a detailed solution to the issue.

Call to short number will be charged in case of a call from another mobile operator, landline phone or while roaming. Despite the vast territory of the country, the number is available for any region. When calling to help desk You should take into account the fact that during rush hour the service lines are full and you will have to wait for a connection.

The Tele2 help desk provides full information support to its subscribers. Some of the most frequently asked questions include the following: tariffs, connection and deactivation of services, changes tariff plan. .

When talking with the operator, you will need documents proving the identity of the subscriber - a passport. If you do not have the necessary documents, you can only get advice by general issues— proposed tariff plans and services of Tele2.

Other ways to get advice

If you do not want to wait to connect with an operator, wasting personal time, then you can always use alternative communication methods:

SMS commands for receiving information

Tele2 regularly conducts statistics on the most asked questions, and on this basis creates special short requests to notify users about their tariff plan, methods of connecting services and the Internet, blocking a card, and so on. Now there is absolutely no need to call the operator. List of the most popular commands:

1. — *105# ;
2. certificate of the current tariff - *108#;
3. — *201# ;
4. information about - *122#;
5. information about tariffs in — *146#;
6. — *145# ;
7. control over - *153#;
8. switch to other tariffs - call 630;
9. and related questions - call 693;
10. – 638 .

Tele2 hotline

In all regions of the Russian Federation and for all mobile subscribers there is a single and toll-free Tele2 number. To contact a consultant directly service center Tele2, just wait until the answering machine reports available options voice menu or press the number “0” to automatic connection with a service specialist.

Other ways to get help

For quick and convenient control options or changing the tariff plan, the operator will offer to register in the “My Tele2” self-service system. The service is free for all Tele2 users.

Using the self-service service, subscribers do not have to waste time waiting for a response from a Tele2 specialist. The 8800 hotline can be overloaded during rush hour and will take some time to connect.

If you need to express preferences or complaints, users have access to an ambulance subscriber assistance at http://ru.tele2.ru/contacts/feedback/ or e-mail ( [email protected]). Information about the current tariff conditions and service of the company is available in the Tele2 voice menu. You can search for other options for obtaining help in the “Useful Number Service” section.

Help by calling 611

To contact Tele2 specialists, just dial the short number 611 from a device registered in the Tele2 network. Telephone hotline Moscow is provided to resolve issues in real time. Frequently received requests include the following: tariff conditions, activation and deactivation of services, changing the tariff plan, blocking a number.

Contacting the service center for Tele2 subscribers is free of charge. By calling the specified number, the user is greeted by an auto-informer, which allows him to narrow the scope of the problem. The user is prompted to select the section of interest, then the call is automatically switched to a service center employee.

Calls to a short number are charged if the call is from a subscriber of another telecom company, a landline number or in roaming. Applications are accepted from users throughout the country.

Assistance from a service center specialist is provided to the number owners upon presentation of their passport data. In the absence necessary documents, consultation is carried out on general issues - affordable rates and options.

Feedback

To save time and money if users are located outside the Russian Federation, there are alternative ways connections:

• Self-service system "My Tele2". Subscribers have access to the “feedback” section. When filling out the information in the application form, you must indicate the service region and the reason for the call. After sending the request, a company employee will contact the user and resolve the problems that have arisen.
• For a prompt and competent approach to the situation that has arisen, home page The site has a “Help” tab (http:// tele2.ru/help/feedback/complain/). The service specialist will send the user clear instructions in writing.

Today we have to get acquainted with the Tele2 company. Communication with the operator is supported in many ways. But which ones exactly? How can I call or send an email to the service? technical support companies? Why even make calls to your mobile operator? All this is important to know and understand. After all, only then, if necessary, will you be able to maintain contact with Tele2 without problems. Bringing your idea to life is not as difficult as it seems. Modern subscribers are offered a variety of communication contact options. Some of them require an Internet connection. But mastering all the proposed techniques is quite easy.

Why call

Many people have already connected to Tele2. Communication with the operator is something that many people are interested in. After all, sometimes technical support can help if you have questions regarding the goods and services that the company offers. So why do you need to know the numbers and other contacts of Tele2? You can use them if you need:

• get advice on the operator’s capabilities;
• connect/disconnect services;
• change tariff;
• find out the current tariff plan;
• get information about problems on the line;
• complain about the operator’s work (praise too);
• ask for advice regarding connecting to some services from Tele2.

There are many reasons to get in touch. But how can this be accomplished? What opportunities does Tele2 provide? Communication with the operator can be maintained different methods. Choose the one that suits you best!

From mobile

There are many options for solving the problem. For example, you can make a call from a mobile phone. And absolutely free. Each mobile operator has its own own phone technical support. That's what we need!

How to call Tele2 absolutely free from a mobile phone? To do this, you can use the combination 611. Dial the number, then press the “Call” button. This is the simplest and most popular method used by subscribers. Using this number you can get advice or connect/disconnect certain services.

Remember, the call is absolutely free. No matter how much you talk, no one will take it off you cash. You can call at any time! This is how Tele2 easily communicates with the operator. Number 611 is multi-channel, which allows you to speed up the process when making a call.

Please note: a robotic voice will “communicate” with you. To contact a live operator, after establishing contact, press the "0" key.

From any phone

The next answer to the question of how to call Tele2 is to use the technical support number for a combination that allows you to immediately talk to people, and not to an answering machine.

To call the support service from any region of the country, dial 8 800 555 0611 on your gadget. By the way, this combination is also suitable for making calls from a mobile phone. The conversation, as in the previous case, will be completely free.

Not the most popular method of solving the problem. Typically, users use the 611 combination to call Tele2 from a mobile phone. And the previously proposed telephone is used only in rare cases.

While roaming

But this is not all the possibilities of Tele2. Communication with the operator from a mobile phone can be carried out even when the subscriber is in roaming. A very convenient feature, important for travelers.

If you are roaming, you can use the following combination: +7 951 52 00 611. Please note that the dialing format must be international. Call to this number is charged according to the tariff plan you choose.

By region

Tele2 is a company that has branches in various regions of the country. It is not difficult to guess that in every city where there is this connection, there are our own support services.

Therefore, if you need to find out “Tele2”, go to the company’s official page and look at the landline number available in your region.

For example, in Tula you can call using 4 872 70 37 03, and in St. Petersburg and the Leningrad region you use 8 123 290 022. You have all the numbers every right look at the official page of the Tele2 company. It is advisable not to call from a mobile phone. To call from cell phone There is a separate short number.

Other communications

But this is not all the capabilities of our today's operator. What means of supporting communication with subscribers are used in practice? Of course, except for phone calls!

At Tele2, communication with the operator can be carried out via official page companies. Not the fastest, but a method that does not require any calls. Find the feedback form there and fill out all the fields that appear. This technique is good when you can clearly identify the problem that has arisen and are not in a hurry to solve it. After sending the request, you will have to wait some time. The answer will be sent to you by email.

By the way, e-mail is another method of maintaining communication with the operator. Just write to the address [email protected]. You can also use the addresses:

• [email protected];
• [email protected](for residents of Kazakhstan).

Write to the data emails about your problem, wait for an answer. It is noted that the wait to receive letters from Tele2 in this case can last up to several days. The method is good, again, if you do not need an instant solution to the problem. Complaints and recommendations are also accepted at the addresses indicated above.

Now you know everything possible options connection with mobile operator. Choose the one that seems simplest to you, and then implement it. It is recommended to call Tele2 using the combination 611.

The operator's support lines can be so busy that while you're waiting, you can manage to build a house, raise a son, and plant a tree. To make the wait less long, this article contains 5 ways to get to the hotline. You will learn how to make sure that they call you back, all the support numbers, as well as methods of contact by Email and using social network"VKontakte".

611 – single support number

To call from a mobile phone, dial the free number 611 and press the call key. An answering machine is waiting for you, which will want to say 5 menu items. Press 0 in advance if you don’t want to listen to them to the end, and you will be connected to a specialist. From landline phones you should call 88005550611. By the way, the operator provides reception.

Important. If you call not to find out details about tariffs and services, but to perform some operations on the number, you will be asked for your passport information. Prepare information so as not to repeat this excerpt from a conversation with the operator:

– Tell me, who is the number registered to?

- Hmm, this is a difficult philosophical question. I'll find the answer and call you back later.

But since a single line is often overloaded, Tele2 has introduced separate numbers for specific regions, regions and districts so that you can get through faster. For example, the number for Khanty-Mansi Autonomous Okrug is 83462700611, for Moscow – 74959797611. You can view them all at this address: ru.tele2.ru/regions/list/. You pay for the call as much as required by the tariff.

How to ask your question on the social network “Vkontakte”

Tele2 has excellent communication with customers - in the group vk.com/tele2 (“Tele2 Russia”), company specialists often answer questions within an hour. Go to the “Discussions” section, select the topic you need (usually users use either “Question to Tele2 representatives” or “Technical support for subscribers,” depending on the question).

In the subject, describe your question in detail and address it to a company representative so that he can notice it faster. When they answer you, it will appear in the list of VKontakte notifications.

Interesting. Although operators are ready to answer any of your questions, you should not distract them from their work in this way:

“I’m playing “Who Wants to Be a Millionaire” on my mobile phone. Help, please: what was the name of Emperor Nero’s wife: Sabina or Cleopatra?” This also happens in the life of technical support. Perhaps you cannot get through because of such a “joker”.

How to ask your question by email

Write to one of the following addresses:

In addition, on the Tele2 website there is a section with feedback - “Emergency subscriber”. By writing to support via special form, you will receive a response within 24 hours.

How to make the operator call himself

Go to ru.tele2.ru (you need to click “Login” in the right top corner"). The action plan is:

• enter your number;
• wait for the notification on the phone screen, enter the required value;
• Once in your personal account, hover over the “Help and Support” section;
• notice the pop-up subsection “ Feedback" and click on it;
• fill in the required fields and click “Next”.

In the same section, you can quickly go to the “Emergency Call Center”, which was mentioned above, and communicate with the operator online.

Attention. Don't forget to indicate your contact phone number in the appropriate box. You will be called back within 24 hours. And it doesn’t matter whether you ask to call Tele2 or numbers of other operators - they will contact you in any case.

How to call support from another operator or while roaming

The telephone number for contacting the operator in the roaming zone is 79515200611. Calling it is free.

If you want to call the hotline using a SIM card from MTS, Beeline or another operator, dial 88005550611. There is no charge for the call.

Today everyone uses mobile communications and subscribers are interested in the question of how to call the Tele2 operator, since a lot really depends on this. After all, after connecting with the operator, anyone will be able to receive detailed answers to their questions.

Therefore, we decided to discuss the above issue in more detail in order to avoid problematic situations for mobile users. Thanks to the detailed information in the article, any interested person will be able to get the necessary answers to their questions.

How to contact the operator, what is the number?

In any city Russian Federation For subscribers of the Tele2 operator there is a toll-free number of a special subscriber service, which is unified. If the subscriber is in Russia, then you can call Tele2 using two main numbers.

There is a toll-free hotline. Calls within Russia are free from any telecom operator, number: 8800-555-0611 . Directly for Tele2 subscribers there is a free short number to contact the operator: 611 .

Any incoming calls to a number that begins with 8800 are not paid for people located on the territory of the Russian Federation. All calls are free, so you don't have to pay money for the connection. Contact the operator at: 8 800-555-0611.

What extension number

To immediately talk to a technical support specialist, a real person, not a computer, in tone mode press zero – 0. And you will immediately receive a personal consultation without spending a long time listening to all the menu options.

After which the connection will occur in automatic mode. And you will be able to get the necessary answers to questions and resolve any difficulty as quickly as possible.

When contacting, the subscriber will be required to provide SIM card registration and passport details or a PUK code. It is also possible to get detailed advice by calling a special code word that was established when drawing up the contract.

The code word helps if the SIM card, for example, is registered in the name of loved ones. It cannot be restored if forgotten, only create a new one when contacting the office.

Call in home region and roaming

If necessary, you can call subscriber service from a landline phone and from mobile phones absolutely various operators. IN home region the subscriber can always call the Tele2 regional office to a number with a local prefix. You can find out the number in your city on the official Tele2 website. This connection will be paid.

To call outside Russia, when roaming, use the number: +7951-520-0611. Don't forget to check that you entered the number correctly. The connection will be with a specialist who advises on communication issues abroad.

Now you can call the specified phone numbers and receive detailed information that interests you. Get answers, and let your communication always be comfortable and of high quality.