How to fix the problem with Sberbank Online - “The connection to the server has been lost

If, when you launch the Sberbank application, you see a message about an error connecting to the server, you need to add it to the Doze exceptions. In the same way you can solve the problem with background work other applications on Android.

Many Sberbank users have encountered unstable work applications on Android. It functions normally for some time. background, and then unloaded from memory. Restart application is impossible - when you try to enter the login code, an error message pops up: “The connection to the server has been lost. Connect to another network." Only rebooting the smartphone helps, but there is a more elegant solution to this problem - you can prevent Sberbank from being unloaded from memory, and for this you need to disable Doze.

The Doze function appeared in Android starting with version 6.0. It monitors memory and battery consumption by freezing unused applications and games. This is what leads to the error - the application has been unloaded and therefore does not work, and the Sberbank servers receive information that you are logged in to it, so you cannot log into it again. In addition, this Android function restricts applications' access to the Internet, which may result in connection errors. Luckily, you can turn off Doze for apps that require a full, uninterrupted experience in the background. How to do this?

Open system settings and go to the "Battery" section. Tap the menu icon at the top right of the screen and select Battery Saver.

Select all applications from the drop-down menu and find “Sberbank” in the list that appears. Click on it, select the “Don’t save” option and confirm the action with the “Done” button. Now the Doze function will not work with this application, so it will not freeze in the background and you can access it at any time.

In the same way, you can add any other application to the Doze exception list that, according to your observations, does not work in the background or shows notifications with long delays. I recommend turning off energy saving for the messengers you use most often, the social networks you use to communicate with friends, and mail client. But you shouldn’t be zealous; if you disable Doze to limit the activity of power-hungry applications, your smartphone will begin to discharge much faster than before.

It happens that users of the Sberbank Online system https://online.sberbank.ru/ encounter difficulties when entering their personal account and see on the monitor the message “The connection to the server is broken. Connect to another network." In this situation, authorization fails, and attempts to refresh the page or restart mobile application they don't change anything.

Causes of the problem

Such difficulty is equally likely to arise when entering with mobile device and with desktop computer. There may be several reasons for this situation, and they do not always depend on the client’s mistakes.

All reasons can be divided into two categories: technical and due to the user’s fault. In addition, the Sberbank Online application does not always work stably. The most common problems and solutions are shown in the table.

Service specialists have access to all data and will assist in resolving many issues. To obtain information, you will need to describe the problem to the operator and provide the user’s contact information.

Troubleshooting methods

1. Check the date and time set on the device. If deviations are detected, synchronize.
2. Check if the key is turned on Caps Lock, and what keyboard layout is used.
3. Check your Internet connection, the channel should work stably. Not recommended for use public networks to log into the Sberbank Online application.
4. To change the browser or change the profile in it, you may have to download current version Internet browser.
5. Clear cache and delete cookies.
6. Update the mobile application to the latest version.
7. Check whether the antivirus is working correctly on the device. Execute full check antivirus software.
8. Reinstall the Sberbank Online program on the device. After installation new program You will need to log in to your personal account.

When I try to log into the Sberbank Online mobile application, the client gives an error “The connection to the server has been lost. Connect to another network". My Internet is fine, this is 100%, since I immediately go to any sites, including any section of the Sberbank website.

The problem occurs on both iOS and Android. In this article, the Sovetbati website will tell you how to fix the error “The connection to the server has been lost. Connect to another network."

What does this error mean?

Changes are made to the Sberbank Online mobile application almost daily, new functions are added, and the security system is improved.

• Perhaps the problem is outdated version applications;
• The second version is a mistake by Sberbank programmers;
• The third option is a problem with the mobile Internet; the quality of communication fluctuates very often;
• Fourth option - technical work on bank servers;
• The fifth option (almost unrealistic) is that the problem is in your wi-fi or Ethernet networks, if you are trying to access the Internet bank from work, then the local system administrators may block access for personal reasons.

If anyone has forgotten what the error looks like

How to fix the error

1. Go to the application manager, find the Sberbank application, delete the cache and all data, and then delete the application itself;
2. Go to Google Play Market or App Store and download latest version applications. Do not download from dubious sources, as this can be dangerous;

Error: “The connection to the server has been lost. Connect to another network” is known to the application developers; the developers assure us that the error will be corrected one of these days. If reinstalling the application did not help you, I recommend that you update the firmware on your smartphone or do a factory reset from the manufacturer.

This is not the first time Sber has screwed up; not so long ago, due to a glitch, they automatically connected to the “piggy bank savings account” service and money was transferred there. This is such a bank, but what can you do, everyone can make mistakes.

Personally, I, and millions of other users also appreciated the convenience of the Sberbank Online mobile banking application. Using it, you can quickly pay for services, bills, or transfer money to a Sberbank client’s account. But what should you do if the error “ The connection to the server has been lost. Connect to another network". The error may appear in both the Android version and the iOS application.

What does it mean “the connection to the server has been lost”

The Sberbank Online application works with in cash clients, which means that security is paramount for developers. It is important that hackers cannot intercept traffic between the bank and the application, or attack the application using injections, replacing the information with the information they need. This is especially true for Android devices. That is why the Sber application is designed so that any suspicious activity immediately terminates its operation.

The reason for the “Connection lost” error and how to fix it

1. It is possible that your version of Sberbank Online is out of date. Go to the store Google Play applications and install the latest version of the program
2. Connect to a more stable internet connection such as Wi-Fi if you are using mobile internet. Or switch your mobile phone to work on 4G networks. (provided that your device supports them and they are available in your locality).
3. Try changing the point Wi-Fi access to protected. Sometimes Sberbank Online refuses to work in unsecured network and gives the error “Connection lost”.
4. Uninstall the Sberbank Online application, and also clear all traces with a special cleaner, such as CCleaner. Install the program again.