How to dial an extension number on a cell phone. Automatic dialing of extension codes for Android contacts

Speed ​​dialing appeared back in the days of push-button mobile phones. Many contacts could then be assigned their own key - from 1 to 9. Holding the key for one to one and a half seconds led to dialing the number of the corresponding contact. Something similar has been implemented in the operating room. Android system. But here the speed dial may differ, depending on the version of the operating system and the type of proprietary shell.

The most common speed dial option

Most often, the smartphone manufacturer suggests using virtual keyboard, used to dial a number. Its number keys can be responsible for calling specific contacts. All that remains is to assign specific keys to the contacts. Let's figure out how to do this.

Step 1. Go to pre-installed application « Telephone».

Step 2. Go to the " Contacts».

Step 3. Click on the vertical ellipsis located to the right of the search bar.

Step 4. Click on the item " Speed ​​dial».

Step 5. You will be taken to a window where you can set speed dial. By default, listening is assigned to number 1 voicemail, usually this item cannot be changed. But numbers from 2 to 9 are free. Moreover, sometimes the smartphone manufacturer allows you to assign calls to subscribers to more complex combinations - for example, 27 or 49.

Step 6. Assign calls to contacts to the keys you need. To do this, select a number in the left column, and in the right column begin entering the subscriber's name. If a contact has several numbers, you will be asked to select one of them. You can also do without entering a name - just click on the " Contacts", then you will go to the appropriate section, where all you have to do is select the subscriber.

Step 7 You can remove a contact from speed dial by clicking on the “ minus».

This example is based on the use of a smartphone manufactured by Samsung. On other devices, your steps may be slightly different.

Speed ​​dial as a “Favorites” section

Some devices do not have speed dial as such. Instead, their application " Contacts"equipped with something like a section " Favorites" In particular, you can see this when using the Nexus 4 smartphone. To add contacts to this section, simple steps are required:

Step 1. Go to the application " Telephone».

Step 2. Visit the " Contacts».

Step 3. Click on the contact you want to add to " Speed ​​dial».

Step 4. Click on asterisk, which is on the right top corner. It was empty, and now it will be filled - this means that you managed to do everything necessary.

Step 5. Return to the " Speed ​​dial" to make sure that the selected contact is included in this section.

Step 6. The contact is removed from " Speed ​​dial "in the same way - you need to click on the star again.

Speed ​​dialing on Android can be implemented in different ways. But in any case, it helps reduce the time required to dial a number certain contacts, so we recommend using this feature regularly!

At one time, for us there was only a home or business telephone, also known as a landline or landline. Using it we could make local (city), intercity and international calls. In even more distant times, telephone operators worked at telephone exchanges, and we could easily turn the buzzer handle of our telephone, hear their answer, name the subscriber we would like to hear, and receive a connection.

Now it has rapidly burst into our lives mobile communications , and with it a huge variety of brands and models of mobile phones.

However the principles of operation of mobile telephones are the same, and this despite their enormous diversity. The only difference remained in the use of separate modes of landline and mobile phones.

Many landline telephones have retained the pulse mode of operation. This is a mode where the phone transmits signals by closing and opening telephone line.

Algorithm of actions:

1. Switch to tone (tone) mode, i.e. after dialing and the subscriber answers, we must press the * (star) key (button) on the phone, and in some cases the + (plus) key, which means switching to tone mode.
2. After this, dial an additional one, or as they often say, extension.

In tone mode, the phone makes a call to the subscriber by transmitting a signal at a certain frequency, where each digit is assigned its own frequency.

Telephones with extensions began to appear due to the expansion of the range of services offered by telephone equipment manufacturers. In the office of any enterprise, it is now possible to install a mini-automatic telephone exchange, which will have a main number and several hundred additional ones, which allows not only to provide telephone communications to all employees of the enterprise, but also makes their work more orderly, logical, and ultimately more productive .

Modern mini-PBXs- these are high-tech products that allow, with certain programming and settings, to work without operator participation, in automatic mode conduct dialogues with subscribers, offer them a choice of connecting to one or another additional subscriber.

We have to master and accept for use such additional service communications. To make this simple and understandable, you need to imagine a fairly simple operating algorithm telephone network, where there are additional subscribers. There is only one main subscriber, and additional subscribers are assigned either directly to a specific employee, or, more often, to a specific function.

The most notable example, perhaps, is any large telephone company, such as MTS, Beeline, Megafon, etc. By calling any of these companies, you will hear an answer from an auto operator who will tell you where you called and offer to dial one of the extensions numbers depending on the purpose of your call. In addition, he will offer you to wait for a response from an operator with whom you can talk “live” and who has broader powers than an answering machine.

Knowing the additional “call sign” of a particular employee, all you have to do is ask the operator to connect you with this additional “character”. The same communication systems are now installed in all large banks, large public organizations, public utility services, etc.

The mobile phones we use already operate in tone mode, i.e. we don’t need to switch the device itself to tone mode, but following the prompt from the operator or answering machine, press one or another number on your telephone. In some cases, you will need to press the “star” or “pound” button. The operator or auto attendant of the subscriber you called will tell you this.

Step by Step Actions

Understanding extension numbers is not difficult at all:

1. Study the phone number of the organization you are going to call. If it consists of two parts, then the extension number will be indicated at the end of the main number in brackets, or designated as “ext.”
2. Dial the main phone number and wait for the operator to answer. If a “live” operator answers you, then in a dialogue with him you will ask him to connect with the subscriber you need, giving him additional numbers, or express a request to connect with specific person, department or division. If the auto operator answers, listen to him to the end and follow the options he suggests. So, for example, it might be prompted: “To connect to the customer service department, press “2”, etc.

Keep in mind that the countdown of the call time, and therefore the payment, for an extension number begins from the moment the operator’s answering machine answers, and not from the moment of connection with the desired subscriber.

If you dialed, say, “large bank”, and in response the answering operator first offers advertising, and then lists a list of extension numbers, then you have to pay for all this traffic.

Mostly specialists telephone communication It is not recommended to call an extension number from a mobile phone. This is primarily due to the irrationality of paying for traffic, when, for example, you listen to advertising from an answering machine, and further actions They have not yet started dialing the additional number, since the answering machine has not “announced” the menu at its disposal. And in addition, the telephone equipment of the subscriber you are calling with the extension number may be outdated and may not work correctly with modern mobile communication devices.

If your device is equipped or equipped online calling program, for example, Skype, then you can call the extension subscriber and special programs for online calls, such as “Tap the dial icon (square with dots) and enter an additional digit” when necessary.

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Very often in order to reach the right person in the office, you need to dial a specific extension number. Such a system simplifies the work of secretaries or operators who are involved in the redistribution of office calls, and also reduces the time spent waiting for a transfer to the required subscriber. The presence of a system with extension numbers confirms the seriousness of the business and the status of the company.

A PBX system with extension numbers is the best global practice in telephone communications for businesses of any size, which allows you to connect together a huge number of employees of one company, even those located in different cities, and at the same time occupy only a few telephone lines. And dialing an extension number is convenient way get to the desired recipient without unnecessary delays.

Your question:

How to dial an extension phone number?

Master's answer:

When you dial the phone number of some large enterprise, you very often have to face the problem of dialing an extension number to talk to a certain person or contact the appropriate department. Such extension numbers allow the company to organize the correct and coordinated work of all employees. However, many do not know how to dial extension numbers correctly.

First, study the phone number of the desired company. If the number consists of two parts, then the first will represent the main phone number, and the second, which is usually written in parentheses, means the extension number. It is the second part that will help you connect with the required department. Now dial the main number on your phone and call it. You will hear an answering machine response.

You need to fully listen to his greeting, because otherwise the call may fail and you will have to dial the number again. At the end of the message, the answering machine will list all extension numbers, and then prompt you to dial the required number after a beep.

Now you need to check whether your landline phone is in tone mode. This is necessary for normal communication with the extension number. If the mode is disabled, then you just need to press the “star” button on your phone. It is located below, under the main numbers. Some models landlines They also have a special Pulse-Tone button. If your telephone set already works in tone mode, then just dial the extension number.

Wait for your phone to switch to tone mode. Then start entering the numbers of the extension number. As you dial, you will hear different short signals having different frequencies. They mean that you have correctly switched to tone mode on your phone.

After dialing the extension number, wait for an answer. Sometimes an organization's PBX may fail, and as a result you will be connected incorrectly. If this happens, then simply ask the person who answered the phone to connect you correctly this time. As a rule, company employees treat such requests with understanding. If not, then you will have to dial the main number again, and then the extension.

It is not advisable to make calls to extension numbers using mobile phone. After all, not every one of them can support tone mode ATS operation, so you are unlikely to be able to get through. And also mobile operators Such calls are charged as landline calls. And the countdown of time and money begins from the moment the answering machine answers you. So such a call can cost you a pretty penny, or you won’t get through at all due to insufficient funds on your cellular device.

The more effectively communication is organized between team members and the company’s clients, the more effective their activities will be. Extra minutes “on the line” are an unaffordable luxury. An extension (aka internal) number allows you to determine with whom exactly the caller should communicate BEFORE the call signal sounds in one of the departments. This feature saves time on both sides.

What is it?

An extension number is a special code assigned to a telephone line or company division. It has two components:

• leading telephone number enterprises;
• additional, connecting the subscriber to a specific department or personally to an employee.

The extension number consists of four digits. The first two represent the department number in the forwarding list, and the second two represent the employee's personal identifier.

From the point of view of digital telephony additional number- this is the forwarding point in . A similar function can be performed by an employee’s mobile phone, a communicator program on his PC or tablet, a Skype account or a city network number.

One for all and all for one

An extension number works as follows: an incoming call is received at a single “main” number for all employees. The subscriber introduces the robot PBX to his range of interests, and the program redirects the call to where it is needed. In the end incoming number– one for all clients, and all company employees are at his service. You just need to press the right combination of buttons.

Forwarding incoming call for a specific employee can be performed in two ways. The first is a regular transfer: the operator receives the call and either resolves the subscriber’s issue himself or switches it to a competent specialist. Such translation is a common practice in call centers and technical support services.

If incoming calls concern a very wide range of issues, translation with consultation is used. In this case, the employee who receives the call first dials the extension number of his colleague and discusses the situation with him. This type of translation is often used by secretaries.

Once! And you're done

How to dial an extension number? First you need to enter the digits of the main number, then wait until a pleasant voice asks you to switch the phone to tone mode. Let's upset those who have a vintage one on their table. rotary telephone– it won’t work. Only buttons for a landline, cell phone, tablet, computer (if you use IP telephony). On wired devices there is special switch, which allows you to put the phone into tone mode, and for a wireless device this can be done through the menu.

What to do if you need to dial an extension number from the device cellular communications? The algorithm is as follows:

• Call the main number.
• Listen to the answering machine message to the end.
• Without switching to tone mode, dial an additional number.

Sometimes the connection does not work correctly. In this case, there is no need to return to the beginning of the algorithm and listen to the answering machine again. It is better to ask the employee with whom the PBX connected you to transfer the call to his colleague.

Two! And you're done

A detailed list of departments (or areas of activity) of the organization will be announced. Interested in the range and price? Marketers for you. Problems with documents - the legal department is in touch. Questions of a financial nature? The accounting department also has a telephone. Listen carefully to the information and press the appropriate button.

Do you have a specific extension phone number at your disposal (indicated on a business card, in an e-mail, personally by the employee with whom you want to communicate)? You don’t have to listen to the cute answering machine girl. Dial confidently (if you are sure that your phone is in tone mode).

Now it's definitely ready!

The explanation took longer than the call itself. In practice, just 30-50 seconds after registering an incoming call, your call will be redirected to where you need it. Believe me, it’s much faster than in the good old era analog communication spend hours calling the reception desk to get the same information from a twitchy and not always polite secretary. The extension actually saves time.

Do you want it for yourself?

We got inspired and decided to optimize our own business, wondering how to add an extension number? Step-by-step instructions:

1. First, decide on a provider. The “familiar” number is no longer an argument - you can keep it by changing the operator and even the type of communication service. Both landline and mobile are easily forwarded to the number that you need (and is profitable). We advise you to choose a provider that is part internal numbers offers in basic set services. Assess your business needs and make the best decision.
2. Leave a request on the website or at the office of the selected operator. They will help you connect and set up communications in a new way as soon as possible.
3. Enjoy the features and benefits of an additional dialer. Before you know it, the benefits from decision taken specie will jingle in the accounting statements.

You can figure out how to best use an extension number without any hints. No one knows the structure of your own company better than you. Determine the load on departments and select the numbers assigned to them. The technical support service will help do the rest.

Why is this necessary?

What does an extension number mean in practice? First of all, the status of the organization, its desire to organize its activities as conveniently as possible for business partners, to protect its time and theirs. But the listed advantages are not the only ones.

“Cloud” PBX with the “extension number” function allows you to create a virtual office in a way that is optimal for business. The director may be abroad in negotiations with suppliers. The head of the sales department will go on an inspection to a remote branch. Chief engineer - getting lost in the production workshops. But all of them - like the secretary, the ordinary manager, and the programmer who did not leave the office - are constantly in touch with each other, with other employees and clients. At any moment they can discuss work issues as if they were located in adjacent offices.

A virtual office entails reduced company costs (for rent, office equipment, communication equipment, etc.) and flexible work processes. Each employee can have as many additional numbers as necessary to best perform their job duties - a “cloud” PBX allows you to do this. This means that the number of processed incoming calls is approaching 100%.

Reasonable savings on the one hand and a constant influx of customers on the other provide a stable increase in the company's profits. Thus, an extension number is an effective business tool that allows you to achieve not only tactical, but also strategic advantage in your market niche./p>