• Why iTunes won't start on Windows 7. iTunes doesn't respond when the program starts. Why won't iTunes open on my computer? What to do

    iTunes is a unique service that allows you to combine purchases and installations made on all devices linked to your Apple account ID. With this app you can sync phones and tablets, back up data and much more. If iTunes stops working for one of the following reasons, it will become big problem For Apple user and will cause large number inconvenience.

    Can't connect to the iTunes Store - why and what to do

    When you try to connect to the iTunes servers, you may receive a notification that says something similar to “Unable to connect to iTunes,” “Connection and authorization error,” etc. This will interrupt the authorization process and may cause iTunes to stop working. reply.

    The reasons for this behavior of the program may be the following:

    • Unstable or broken connection with mobile internet or Wi-Fi network.
    • Outdated or outdated version of the iTunes application.
    • Damaged application files.
    • Poorly functioning USB adapter.
    • Incorrect date and time settings on the device.
    • Outdated or outdated iOS version.
    • iTunes servers are down.

    How to get rid of the problem

    The following will list methods that will allow you to cope with all of the above. possible reasons. If you don’t know why exactly the error appeared in your case, then use all the instructions one by one until the problem disappears.

    Restart your computer, application, and device

    Close and relaunch iTunes, then restart your computer and your phone or tablet. This action will restart all processes occurring in background, and perhaps it will fix the error.

    Reboot the computer

    Problem with servers

    It is possible, although highly unlikely, that iTunes servers in at the moment do not work due to technical reasons or spam attacks. You can check this: go to a special tab on the official Apple website (https://www.apple.com/ru/support/systemstatus/), which provides information about the operation of all services. Find iTunes, if there is a green circle next to it, then this means that its servers are working, and the problem arose due to something else.

    Checking if the iTunes server is running

    Replacing the USB cable

    Check if the USB cable has any external damage: fractures, cuts, kinks. Also, the adapter may not work correctly if it is unofficial. If you have the opportunity, try connecting to another computer with the same cable to make sure that the problem is there.

    Checking and changing the USB cable

    Checking your Internet connection

    Try loading a link in your browser or downloading any file from the Internet to make sure the connection is stable. Reboot your router if you are using Wi-Fi, and reconnect to the Internet from the device itself and your computer.

    Reconnecting to the Internet

    iTunes Update


    Reinstalling iTunes

    The program files may be damaged, and updating will not help in this case. If you have not accessed the program files yourself, this means that they were damaged by a virus.

    Changing time and date settings

    The problem may be that the date and time settings on your phone or tablet are incorrect, since synchronization checks the authenticity of the application certificate, and if the dates do not match, access to the program will be denied.

    Almost any user can figure out on their own why iTunes won’t open. The main problem is localization specific reason, which may be related to malfunction program or your operating system.

    Changing screen resolution

    Sometimes it happens that the reason why iTunes does not start on the computer is not correct resolution screen. To check and change it:


    If the problem was an incorrect resolution, then after the changes made iTunes will launch and work fine.

    Installing the Framework

    If everything is fine with the screen resolution, but iTunes still refuses to start, check that you have Microsoft installed. NET Framework(for Windows OS). Download installation package libraries preferably from the official Microsoft website.

    After Framework installations Reboot your computer to apply the configuration. Then try launching iTunes.

    Virus cleaning

    To be completely sure that the problem does not lie in the operating system, you need to check your computer for viruses. If for some reason you do not have an antivirus or it has not been updated for a long time, you can use the free cleaning utility Dr.Web CureIt.

    Run the program, scan the system, remove detected threats, and restart the computer. After the system restarts, launch iTunes.

    Working with QuickTime and iTunes

    If you have the QuickTime media player installed, then iTunes may refuse to launch due to a conflict with some codec or plugin. However, simply deleting the player or reinstalling iTunes is useless in this situation. To fix a possible problem you need to:

    1. Open My Computer and navigate to C:\Windows\System32.
    2. Find the "QuickTime" directory. If it is detected, delete the contents and restart the computer.

    If the player is not installed or you have verified that it is not related to the error when launching iTunes, then go to next stage– cleaning damaged configuration files programs.

    1. Open Control Panel.
    2. Select Small Icons mode.
    3. Open File Explorer Options.
    4. Go to the "View" tab.
    5. In the field " Additional options"scroll the list to the very end and check the box at the bottom "Show hidden files».

    Now you can proceed to deleting files from the folder C:\ProgramData\Apple Computer\iTunes\SC Info. Delete the SC Info.sidd and SC Info.sidb files, after which you must restart your computer again.

    If everything didn't help you listed options, you will have to reinstall the application itself. First of all, you need to properly uninstall the program. Together with iTunes, you need to remove a number of components in the required order:

    1. iTunes;
    2. Apple Software Update;
    3. Apple Mobile Device Support;
    4. Bonjour;
    5. Apple Application Support (32-bit);
    6. Apple Application Support (64-bit).

    To complete the uninstallation process, restart your computer, then download the latest version of iTunes from the official Apple website and install the program.

    If your computer has old version Windows OS, then when uninstalling latest builds iTunes may experience problems due to incompatibility. Uninstall the program according to the instructions, and then search on third-party sites and install iTunes version, which suits the system.

    Many users liked it iTunes app, which is used on gadgets like iPod, iPhone, iPad, as well as on PC. For normal functioning In any program, the system requirements and compatibility with the OS are first indicated. In this article we will focus on Windows 7 and later versions that are often used nowadays. Let's look at the main errors, why iTunes won't install and start, and how to fix them.

    iTunes does not install on Windows 7, 10 and other versions: let’s look at the main problems

    Let's start with the fact that each program has its own requirements for installing. Therefore, first of all, let's familiarize ourselves with the requirements for installing iTunes.

    System requirements for Windows

    Hardware:

    • PC with Intel or AMD processor supporting SSE2 (1 GHz) and 512 MB RAM
    • To view videos in standard format from iTunes Store processor required Intel Pentium D or faster, 512 MB RAM and a DirectX 9.0 compatible video card.
    • Requires a processor to view 720p HD video, iTunes LP content, and iTunes Extras Intel Core 2 Duo 2.0 GHz or faster, 1 GB RAM and GPU Intel GMA X3000, ATI Radeon X1300 or NVIDIA GeForce 6150 or more powerful.
    • To watch 1080p HD video you need Intel processor Core 2 Duo 2.4 GHz or faster, 2 GB RAM and Intel GMA X4500HD graphics processor, ATI Radeon HD 2400, Nvidia GeForce 8300 GS or higher.
    • Viewing iTunes LP and iTunes Extras requires a screen resolution of 1024x768 or higher; 1280x800 or higher
    • 16-bit sound card and speakers
    • To connect to Apple Music, iTunes Store and iTunes Extras require broadband Internet connection
    • A CD or DVD burner is recommended for recording Audio CDs, MP3 CDs, or recording backup copies CD or DVD. Songs from the Apple Music catalog cannot be burned to CD.

    Software:

    • Windows 7 or later
    • 64-bit versions of Windows require the iTunes installer; additional information see on page www.itunes.com/download
    • 400 MB free disk space
    • Screen reader requires Window-Eyes 7.2 or later; For iTunes availability, see www.apple.com/ru/accessibility
    • iTunes is now a 64-bit application for 64-bit versions of Windows. Some third party visualizers may not be compatible with this version of iTunes. Contact the developer to get an updated version of the visualizer that is compatible with iTunes 12.1 and later
    • Availability of Apple Music, Apple Music Radio, iTunes in the Cloud and iTunes Match may vary by country

    Except system requirements, the correct installation sequence is also taken into account. We watch this process in the next video.

    Video: how to install iTunes

    Installation fails or after installation I receive "error 2" or "Apple Application Support not found" messages

    In this case, perform the following steps.

    • Check if you have computer administrator rights in account, under which you logged in.
    • Try installing Windows updates and latest version iTunes for PC.
    • Find the iTunesSetup or iTunes6464Setup folder and, by right-clicking, click “Run as administrator” in the context menu (for the XP version, “Open”). If the application has already been installed on the PC, the system will simply offer a program fix. After that, restart your PC and try running the application again.
    • If you previously had iTunes on your PC, but you couldn’t install or fix the program, then possible solution will be the removal of the remaining previous installation components. Then try to install the application again.
    • Disabling a security program or even uninstalling it.
    • Restart your PC.

    When I try to install iTunes, I get "error 7 (error 193 on Windows)"

    This problem should be considered separately, since the solution to this problem is different from the others. This means that the PC is outdated or incompatible software. At the same time, the following messages appear: “iTunes is not installed correctly. Reinstall iTunes. Error 7 (Windows Error 193)", "iTunesHelper is not installed correctly. Reinstall iTunes. Error 7", "The Apple Mobile Device Service could not start. Make sure you have the required level of rights to run system services."

    screenshot

    To fix the problem, go to the folder C:\Windows\System32. Find files from the list and drag them to the trash:

    • msvcp100.dll
    • msvcp120.dll
    • msvcp140.dll
    • msvcr100.dll
    • msvcr120.dll
    • vcruntime140.dll

    If the file is not found, move on to the next one. You should not delete other files from this folder.

    Then try to restore both installed versions Apple Application Support (64- and 32-bit). In the Add or Remove Programs section of Control Panel, highlight the 32-bit file Apple versions Application Support. Right click to open context menu and select “Fix”. We perform the same steps for the 64-bit version of Apple Application Support. Let's try to launch iTunes.

    Windows Installer package error when installing iTunes

    Problems when installing the application also appear due to operational problems Windows installer Installer. A message appears on the screen.

    screenshot

    The program may be disabled, try running it in manual mode. You can do this as follows. In the “Start” menu, click “Run” and enter “services.msc” in the field. A window will open with a list in which we find “Windows Installer”.

    screenshot

    Open the file. The installer window appears. Here we select the launch type “Manual” and click “Run”.

    screenshot

    It is possible that the program starts, but an error is displayed. In this case, we try to update Windows Installer.

    We can find other options for eliminating the installer error using the links http://ioska.ru/itunes/oshibka-windows-installer.html and https://habrahabr.ru/sandbox/33155/.

    iTunes won't start: how to troubleshoot

    Partial troubleshooting during startup is discussed above (error 2, error 7). Don't forget to check for updates for Windows and iTunes before attempting to fix errors.

    Since iTunes is Apple product, then when launching the application, as well as during installation, a conflict with third-party software is possible. To exclude this option, we include the application in safe mode. To do this, when opening iTunes, hold down keyboard Shift and Ctrl. After this launch, the “iTunes is running in safe mode” window will appear. The visual modules you installed are temporarily disabled."

    screenshot

    Then click the “Continue” button and, if the program started in this way and works without problems, do the following:

    1. Check with the manufacturer installed plugin information about compatibility with the required version of iTunes, as well as information about the availability of updated versions of this plugin.
    2. Close iTunes and try temporarily moving third-party add-ons to your desktop.

    iTunes program plugins and scripts are located in the following folders: C:\Users\username\App Data\Roaming\Apple Computer\iTunes\iTunes Plug-ins\, C:\Program Files\iTunes\Plug-ins; in Windows XP: C:\Documents and Settings\username\Application Data\Apple Computer\iTunes\iTunes Plug-ins\, C:\Program Files\iTunes\Plug-ins.

    Startup errors also occur when it is necessary to update the program drivers. To check this, turn off the Internet and launch the application. If iTunes works fine, update the drivers.

    Errors are only generated when working in a specific account. In this case, you can create another media library and if there are no problems with it, restore it previous version media libraries.

    screenshot

    If problems appear again, you need to check your saved files, as some of them may cause iTunes to freeze or turn off spontaneously. To find such a file, do the following:


    If the problem persists, repeat the steps, avoiding adding the files that caused the problem.

    Let's not forget about system problems. Possible ways their solutions:

    1. Check availability potentially dangerous programs. Make sure your security software is up to date and run a system scan.
    2. Try changing your security software settings.
    3. Make sure you have the correct iTunes installation. If necessary, reinstall the program.
    4. Update your PC drivers.

    Problems during update: what to do

    Problems that arise during the process iTunes updates are the same as when installing the application and proceed in the same way as described above. However, there are some cases that require the removal of Apple components installed on a PC. Watch the video to see how to do this.

    Video: how to remove Apple software update/How to update iTunes Win7

    Some issues have been sorted out. Of course, that's not all possible problems when using iTunes. Therefore, “for dessert” I’ll leave a couple of useful links! http://appstudio.org/errors - iTunes error guide, https://support.apple.com/ru-ru/HT203174 - error codes on the official website, and for those who want to expand the capabilities of the application - read about life hacks https:// lifehacker.ru/2015/05/15/10-tips-for-itunes/, https://www.6264.com.ua/list/13497.

    iTunes is an indispensable thing when working with devices in the operating room iOS system. This application is also a player for various types of multimedia content, capable of playing audio and video.

    This program can be downloaded from the company’s website, and installation is very simple. However, there are times when some users do not have iTunes open on their computer at all. Why does this happen and what can be done about it?

    To get started, simply restart your computer. This will solve the problem when you launch iTunes and it doesn’t open, but it doesn’t give an error either. If nothing has changed, try reinstalling the program.

    The most popular problems, why iTunes won’t open on your computer, and ways to solve them:

  • No network connection: This program cannot run without internet access. world wide web. Check if the Internet is working.
  • If your computer is very old, then most likely it does not comply minimum requirements programs. If so, then this is exactly the point.
  • It may be time for you to update your operating system. Sometimes iTunes starts to conflict with outdated versions OS.
  • Try to wait a little. Programs are not excluded from the internal service software glitch, they happen quite often.

    • Problems and their solutions

    Sometimes iTunes won't launch because it can't read all the information on your device. There is only one solution to this problem - formatting the files on the device. Before the procedure, save all your documents on another device or on the cloud (OneDrive, iClouds or another). After that, try connecting your device to your computer. These steps should help you.

    Try checking your operating system for malware. Often, viruses simply block viruses that require an Internet connection. You can try to reset the parameters of the device you want to connect - sometimes users themselves, without knowing it, prohibit their device from “trusting” the computer, which is why iTunes will not start.

    Try opening this application as an administrator. Right-click on the icon and select “Run as administrator”. On some versions operating systems there may be a blockage on automatic start programs installed from the Internet.

    Try to get rid of it completely Temp folders. To do this, use the following instructions:

    • Go to “My Computer”;
    • Open " Local disk WITH";
    • On it, find the “Documents and Settings” folder;
    • There, find a folder with the name of your account;
    • Find the iTunes folder and download it;
    • Find “Local Settings” in the folder. On some devices it is visible immediately, on others you need to follow following instructions: “service”, in it “properties and folders”, and in it “view”. There, check the box next to “Show hidden files and folders”;
    • In the folder, select Temp file and delete it. If the system tells you that this cannot be done, close all programs and try again;
    • Restart your computer and try opening iTunes again. In most cases, iTunes starts working.

    If the steps already described do not help you, then move on to the most radical method, after which iTunes is guaranteed to work. Open “This PC”, then “Local Disk C”, in it - the “Windows” folder. In it, find the “System32” folder, where you need to open the “QuickTime” folder. You must delete all content in this folder. Restart your computer and iTunes should work.

    Of course, it happens that a conflict in the iTunes program arose during the download. Sometimes this happens due to a conflict between plugins and codecs. Try uninstalling QuickTime, download new file program and install iTunes again. If nothing helps you, write to technical service Apple, they will definitely find the right solution to your problem.

    The only disadvantages of this method are that you need to at least understand English and wait a few days until they answer you. We hope that it didn’t come to this and that our recommendations helped you.

    When engineers and programmers Apple take a well-deserved vacation, progress is driven by PR specialists and marketers. I was unable to find any other justification for the frequent appearance of various flaws in the operation of “fruit” OSes. Moreover, the claims are sometimes true for both desktop and mobile systems. This time we will talk about ways to eliminate them in relation to iTunes and App Store.

    Let someone who has never encountered the annoying “Can’t connect to the iTunes Store” notification throw an iPhone at me. This signature tends to appear at any time, being completely unrelated to connection problems. In any case, getting rid of it is much easier than you thought.

    Despite the obvious software nature of the problem, we strongly recommend that you make sure that your personal account is topped up and that your Wi-Fi router is operating normally. After making sure that everything is in order with the Internet, go to “Settings” – “General” – “Date and time”, where set automatic setup time. IN lately iOS is clearly dependent on the owner's punctuality.

    The relevance of the firmware plays no less a role in stable work iOS and its services than a high-quality Internet connection or time zones. The gurus from Cupertino tirelessly tell us about this, literally imposing the next update that “corrects all (!) errors.” Of course, we won’t play believe it or not, but install a fresh one iOS version still follows. Keep an eye on this in the "Settings" - "General" - "Software Update" application.

    If everything is in order here, the main reason for blocking access to iTunes and the App Store may be an artificial restriction imposed by the operation of the VPN service. Go to “Settings” and, counting the sixth line from the left with the mark of the same name, move the activation slider to the “off” position. Valid only for devices with an LTE module.

    However, it happens that iTunes and the App Store do not work due to objective reasons. This is possible during preventive maintenance. In order to check the status of the company’s servers, just visit a special page on the official website. There you will get everything necessary information about the activity or inactivity of the desired service.

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