What to do if tricolor TV does not show basic channels. Why don’t they show, some channels disappear from Tricolor TV and NTV plus
Popularity satellite television contributes to a number of undeniable advantages, starting from low subscription fee, ending with a variety of different channels and the ability to watch multidirectional TV content. Unfortunately, subscribers of the Tricolor TV and NTV Plus channels periodically encounter partial image deterioration and the disappearance of some groups of channels. Instead of clear video content, the subscriber has to see messages about a weak signal or its absence. Most vulnerable to weak signal NTV plus channels. Tricolor TV is not immune from image deterioration. For channels to start disappearing, the signal only needs to weaken by 15-20%. On NTV Plus, as a rule, they initially disappear free channels, but the channels for which the subscriber pays are not immune from deterioration in transmission quality. This is explained by the fact that channels are broadcast by different transponders and with different signal strengths, and as a result, channels transmitted from a weak transponder are lost first.
5 main reasons for image deterioration:
1. Atmospheric influences. Strong wind, rain and even light snowfall can temporarily degrade picture and sound. Discomfort when watching satellite television usually disappears as soon as the weather returns to normal. This problem can be solved by installing a dish with a larger diameter, or if you already have a large dish, then you need to more accurately point it at the satellite using a special device for setting up satellite dishes.
2. Malfunction of the plate converter. There are several main causes of malfunctions - the converter has expired or was damaged due to exposure to a thunderstorm. A malfunction can also be caused by short circuit and overvoltage. A malfunction of the converter can also lead to the loss of not all channels at once, but only certain groups.
3. Obstacles in the form of vegetation. Most often, the signal is blocked by trees. When installing the plate, it is important not to forget that trees do not stop growing throughout the year. When installing a dish in winter, you need to remember that dense foliage can also become an insurmountable obstacle to the signal. The plate should be positioned with this in mind.
4. Problems with the cable. If the cable was purchased of inadequate quality (most often bad quality distinguishes Chinese cable), then over time it self-destructs. The reason for its destruction is the difference in air temperatures, ultraviolet radiation, and moisture (precipitation). Usually the part of the cable that is located on the street is destroyed, the first meters coming from your satellite dish- the cable becomes rigid, cracks easily and circular cracks appear in its outer insulation. It is also possible that there may be unintentional mechanical damage to the cable that was not noticed in a timely manner. The reason may be a violation of the integrity of the connection coaxial cable.
5. Mechanical impact on the plate. Even if you accidentally hit the plate a little, you may experience signal deterioration and even complete loss. As soon as the mirror is slightly damaged, or the direction of the dish is slightly shifted, the subscriber experiences discomfort when watching satellite TV. Or, for example, when a satellite dish is attached to a window on the 25th floor, where it is constantly exposed to strong winds and, as a result, the antenna mirror loses its shape over time and in the future it may need to be replaced or reconfigured - in such places it is better to install perforated satellite dishes, they provide lower wind loads.
8-800-500-01-23
8-812-332-34-98
Most frequently asked question, asked to the Tricolor TV Customer Support Service, is a question that is related to the lack of reception of television and radio channels, if the sign “DRE Encoded Channel”, “No Access” or “No Signal” appears on the TV screen.
Let's consider the most common situations related to the lack of broadcast of Tricolor TV channels.
1. The inscription on the TV “No signal”.
You need to find out whether this message is generated by the satellite receiver or the TV. The easiest way to do this is to pick up the remote control of the satellite receiver and press the “OK” key, the receiver should respond to pressing this key, a list of “Tricolor TV” channels should appear on the TV screen, or an inscription indicating that the channel list empty
The receiver responds to pressing “OK”
In this case, there may be several reasons for the “no signal” message:
1. If a satellite antenna of small diameter (50cm-60cm) is installed, or in the case of a poorly tuned antenna, the lack of a Tricolor TV signal may be due to precipitation (rain, snow), or dense clouds.
2. The satellite dish setting has gone wrong; the cause may be strong wind or snowstorm. You need to call a specialist, or try to set up the satellite signal yourself. To do this, you need to gradually, centimeter by centimeter, change direction. satellite dish, fixing the antenna in each position for 3-5 sec. until a picture appears on the Tricolor TV Info Channel. You can easily see the quality of the satellite signal by calling up the signal scale on the TV screen ( double click to the red “F1” or “i” key on the receiver’s remote control). Satellite signal quality and strength scales can be found at the bottom of the screen on the left (strength) and on the right (signal quality). For stable reception television channels Tricolor TV, it is necessary that both scales of quality and signal strength be filled by more than 70%.
3. Some channels show, and on some that previously showed normally, there is a sign with no signal. It is possible that the broadcast frequencies (transponders) have changed. In this case, you should rescan TV channels in automatic or manual search mode. Using the remote control, enter the receiver menu, “Search for Tricolor TV channels” and scan Tricolor TV channels.
4. Malfunction of the satellite converter - the converter needs to be replaced
5. Break in the coaxial cable coming from the satellite dish to the receiver
The receiver does not respond to pressing “OK”
1. In this case, it can be assumed that the message about no signal is issued by your television receiver. The reason for the lack of signal may be that you are switching the wrong TV input to which you are connected satellite receiver. If the receiver is connected to the TV using RCA (bells), Scart or HDMI cable. On the TV remote control, you need to find the “ Source” key, which activates one or another input of the television receiver, and switches to the required input.
2. In case of receiver GS 8306, common problem There is a random switching of the outputs of the GS 8306 receiver using the “Input Signal” key located in the left - upper part of the GS 8306 remote control. Determine which receiver output is in at the moment activated, can be indicated if it is on upper part indicator (the indicator is located on the front panel, on the left) - the RCA output is activated (bells), the lower part of the indicator is lit - the HDMI output is activated.
2. The inscription on the TV “DRE encoded channel” "no access".
You need to find out if you have an active Tricolor TV subscription, this can be done in several ways:
Through your Tricolor TV personal account, about how to create and use
On the Tricolor TV website, in the “subscribers” section, by entering the ID number of the satellite receiver, you can find out the end date of the subscription.
If Tricolor TV subscription is active:
1. Check whether your receiver “sees” the Tricolor TV smart card and whether the ID number of the satellite receiver is determined. Go to the receiver menu, menu item “Status”. If the ID number is missing.
If your receiver has a smart card (models GS 8306, GS 9303, GS 8302, GS 8304, GS 8300N), disconnect the receiver from the power supply, remove the smart card from the card reader slot, and check whether it is inserted correctly.
If your receiver does not have a Tricolor TV smart card (all receivers are in MPEG2, GS 8300, GS 8300M format), most likely the problem is due to a failure of the built-in access module of Tricolor TV; such a receiver requires repair.
2. The receiver determines the ID number and the subscription is active.
Reset the receiver to factory settings, reboot field, the wizard will start initial setup, scan channels
If your satellite receiver was disconnected from the power supply for more than 3 days, the channels could be encrypted. In this case, you should obtain activation keys. Unplug the receiver for one minute, then plug it back in. See if the Infochannel shows Tricolor TV. Then switch the satellite receiver to the “Kinopokaz” channel. Leave the receiver on this channel for 8 to 24 hours. After these manipulations, Tricolor TV channels should be decoded.
In the future, try to leave the receiver on once a week on one of the Tricolor TV channels for 8 hours (for example, you can do this at night
There is access to only 10 channels from the Basic package, and the rest are not opened. The reason may be the end of the paid period for viewing channels or the 1st year of viewing Tricolor TV channels has expired, during which access to the “Optimum” or “Maximum HD” package is provided without a subscription fee. In this case, extend Tricolor TV packages.
In this article, we tried to describe the most frequently encountered problems when watching Tricolor TV channels. You can always use our services for setting up Tricolor TV receiving equipment; our telephone numbers in Murmansk are 750-335 and 236-335.
Tricolor TV support phone numbers:
8-800-500-01-23
8-812-332-34-98
If at one point there is no signal on your TV with NTV-Plus satellite television connected, possible reasons You can divide into three categories:
- External factors, which do not depend on your equipment.
- Internal factors, when the problem needs to be looked for at you.
- Other factors.
Let's consider each group of reasons for NTV-Plus signal loss separately.
If you turned on the TV today and saw the words “No Signal” on it, first of all you need to try to find out what the problem is, eliminating all possible and inappropriate ones one by one. The very first thing you need to do is make sure that with your TV remote you have selected exactly the connector to which the receiver is directly connected. If everything is chosen correctly, we proceed further.
No NTV-Plus signal: external reasons
Maintenance work on the operator's side
You need to make sure that NTV-Plus does not carry out scheduled maintenance work on equipment transmitting satellite signals.
How to find out: look in the “News” section on the official website of the satellite television operator for information about prevention.
How to fix: wait until the work is completed.
Weather conditions that caused the message “No NTV-Plus signal”
During heavy snowfall or thunderstorms, it may happen that the signal cannot get through from the satellite to your satellite dish.
How to find out: find out the weather outside the window and make sure that there is no snowfall, thunderstorm/shower or clouds on the side in which your plate is turned.
How to fix: wait for the bad weather to end.
Internal reasons for the lack of NTV-Plus signal
If you have excluded all external reasons, most likely the problem is in your equipment that receives the satellite signal. Now we need to check it.
The plate has gone astray
The NTV-Plus satellite dish may change its position over time or become deformed.
How to find out: find out if the plate is fastened tightly enough.
How to fix: if your antenna is “walking,” try moving it in different directions while simultaneously observing the signal. If it appears, tighten the fastening nuts. But it is best to entrust the antenna setup to a professional by calling a specialist from an authorized company.
Snow/ice on the plate or other foreign objects
The presence of snow and ice on a satellite dish can also interfere with signal reception.
How to find out: visual inspection plates for the presence of ice and snow, as well as mechanical damage will be enough to detect.
How to fix: Carefully clean the plate, removing any excess from it.
The converter on the plate is broken
Satellite converter(signal converter) is located directly on the plate itself and can therefore be subject to external influences. Often a malfunction of the converter is the reason for the lack of an NTV-Plus signal.
How to find out: replace your converter with another one that is known to be working.
How to fix: if replacing helped, leave the new converter on the satellite dish.
Damage to the cable or cable connections
How to find out: Inspect the cable for breaks or damage, and also check how well the F-connectors are screwed in.
How to fix: if the cable is damaged, replace it and tighten the F-connectors.
Receiver malfunction
The receiver is the most expensive part of the kit.
How to find out: if you have such an opportunity, connect your receiver to another antenna that you are sure is working. If there is a signal, the problem is not with the receiver.
How to fix it: if the NTV-Plus receiver is broken, it needs to be repaired or replaced with a new one.
The message “No Signal” is shown by the TV itself
It happens that the message “No signal” has nothing to do with the operation of the NTV-Plus satellite dish, but is displayed directly by the TV system.
How to find out: press the OK button on the NTV-Plus remote control. If the list of channels does not appear on your TV screen, this means that its settings have gone wrong.
How to fix: using the TV remote control, select in its menu exactly the input to which the receiver is connected.
Other factors
Changing the ability to receive a satellite signal
There is another reason for the lack of signal from NTV-Plus. If you are enough for a long time not used receiving equipment, during this time, obstacles in the form of trees or a built house could appear on the path of the signal from the satellite to the dish.
How to find out: Look at the sun at one o'clock in the afternoon. There should be nothing on the way along an imaginary straight line from the plate to the sun that could interfere satellite signal, right down to tree branches.
How to fix: if there is an obstacle, unfortunately, you will have to move it to another place or remove this obstacle, if possible.
If, after all the steps you have completed, NTV-Plus still does not have a signal, you will have to contact satellite television specialists. Only they can establish the exact reason for the lack of signal, because... They have special testing equipment and everything needed to fix all problems.
All Tricolor TV subscribers know that if their paid period has expired, then there are 10 basic channels left that they can constantly watch. But if Tricolor TV does not show a package of basic channels (the message “no signal” appears), what should you do? In this case, clients immediately have many questions; many do not know how to solve the problem and whether it can be done on their own.
First you need to carry out all the diagnostics of the equipment. There are situations when the whole problem is a loose cable, and in this case you can solve it all yourself and without outside help.
How to check the functionality of the entire system?
To begin with, you can use the most standard method– reboot receiver. To do this, you need to turn off and then turn on the electricity. It is advisable to do this for 5-10 minutes. In this case, all channels may recover on their own.
The second step is to check whether the main information channel Tricolor TV is working. It must work constantly. But what to do if this channel has stopped broadcasting and shows the message “no signal”? Why might this happen?
Perhaps the settings have gone wrong and because of this the channel does not show. In this case, you can reset the settings to factory settings. This may help restore the signal and the channels will show again.
What to do if you don't know how to restore factory settings? Tricolor TV recommends doing this in almost all problem situations, so every subscriber should know how to do it. To reset settings to factory settings you need to:
- open the main menu of the TV;
- find the “Settings” item;
- enter your Tricolor TV PIN code (it should be indicated on the back of your smart card);
- select “Factory settings”;
- confirm your choice by pressing the “OK” key;
- Then you will see a warning about resetting the settings; you should confirm it again.
After all these steps, the receiver will reboot and the settings will return to factory settings. Perhaps resetting the settings will help fix the problem, and instead of the “no signal” message, you will again be able to watch your favorite TV channels in HD format.
Now you need to reconfigure the channels using automatic search. Tricolor TV will independently find the required package, and you will only need to save the installed TV channels. If your paid period is not valid at this moment, then most likely Tricolor TV will remove all free channels to the end of the list. For many they start at about 101 channels.
The information channel works, but the basic ones do not work
Why does the information channel work, but the basic ones do not show (you can only see the message “no signal”, and what should you do in this case? This situation is possible if the subscriber has not confirmed his data or if the smart card is installed incorrectly and the receiver does not see it.
If the problem arose due to unconfirmed data, then it must be confirmed. You can make confirmation in several ways:
- call the company’s call center and ask the operator to do this;
- do it yourself in " Personal account» on the official website of Tricolor TV.
In addition, the message “no signal” may indicate that the receiver does not see the smart card. You can check this in the menu by going to the section called “Conditional Access”. Then you need to go to the DRE module. The ID card number will be indicated there and it must match the number of the card installed in the receiver. If the number is not displayed, it means that the receiver does not see the smart card. In this case, you need to contact the customer support center and replace the card.
Basic package price changes
The appearance of the message “no signal” or “no access to watch channels” may appear due to changes in prices for the company’s services. The fact is that since 2015 Tricolor TV has changed the data on tariff packages HD. This means that if you previously had the “Optimum”, “Super-Optimum” and “Maximum HD” service package connected, then you will have new tariff- “One.”
In addition, Tricolor TV has removed all tariff divisions and price gradations. Now you cannot choose a service package as before for 600, 900 and 1200 rubles. At the moment there is only one package of HD TV channels for 1200 rubles. This price applies to both new and old equipment.
But there is a slight difference. If you do not want to pay the entire amount for the package at once, you can pay it in installments. For six months of watching TV channels in HD quality, you will need to pay 600 rubles, and 9 months – 900 rubles.
Also, since 2015, Tricolor TV does not guarantee that if a subscriber has not paid for the package, then 10 basic channels will work in HD quality. Previously, this was clearly stated in the documents, but now Tricolor TV has removed this clause on tariff packages from the contract. Thus, if you do not pay on time in the amount of 1,200 rubles for watching TV channels in HD format, then instead of a “picture” the message “no signal” will appear on your TV screen.
Software update problem
This is another problem why your basic channels. If you haven't updated on time software, this may lead to channel failure.
As a result, the broadcast of channels in HD quality will be suspended, and the message “no signal” will appear on your TV screen. Therefore, it is recommended as soon as it comes out. This will help avoid problems in the future with broadcasting HD channels and lack of signal. The update can be done independently through the Tricolor TV settings.
if the basic TV channels of Tricolor TV do not work, CONSEQUENTLY ONE CONCLUSION: - Tricolor TV is a very greedy organization, it’s not for nothing that N. Mikhalkov says that the problem in Russia is not feeding the poor, but THAT THE RICH CAN’T GET FUCKED!! !
Federal law Russian Federation dated July 13, 2015 No. 257-FZ “On Amendments to the Law of the Russian Federation “On Mass Media” and the Federal Law of the Russian Federation “On Communications”” Is there no such law for Tricolor TV?
GS 8306 payment for the year was confirmed on April 22, and on May 9 everything was turned off and ruined the holiday. Thank you! And the same to them for our money. I found myself in a remote village without information channel, but with 2 “film screening” channels. I don’t understand everything at all.
ID 331308013296. Single package paid for, already 3rd week, from May 15, 2017, encrypted channel on the screen!! Federal channels don't work.
Impossible to get through by phone!! Finally, create a normal call center, whose operators can be reached by phone and get normal advice!!!
And so - you get money for services not provided, you’ve got a great job!
One of the leading satellite television operators in Russia, and even Ukraine, is NTV Plus. It’s no surprise that it’s so popular, because we’re talking about services highest quality. Not every satellite operator can offer these, but thanks to several Eutelsat satellites 36B, Express AMU1 and Express-AT1, the NTV Plus signal extends even to the most remote corners of the country. Several million people chose to choose it, despite the rather high prices compared to other budget operators.
But even such seemingly strong companies have signal failures, and the user sees on the TV monitor that there is no signal in NTV Plus. Of course, there is very little pleasant in this situation, but there are no tragic moments either. Perhaps we are dealing with an ordinary accident, and if we turn off the TV and receiver, and then connect them again, everything will disappear. But if a miracle does not happen, and the screen continues to blink annoying inscription, it's time to take more decisive steps.
No NTV signal - reasons
If the TV does not show programs, then something is wrong with the equipment: external or internal. The signal itself disappears very rarely, yet three satellites that work on top level. We will try to highlight the most important causes of the malfunction:
When prophylaxis is carried out on the canals. In this case, television will not work only today. You need to wait for the broadcast to be restored. After a while the TV will work again standard mode. To check whether your assumptions about prevention are correct, you can go to the company’s official website;
If the weather conditions outside have worsened. For example, equipment may not behave properly at low or high temperatures In addition, the signal disappears from heavy rain or snow sticking to the plate. To remove the interference, you need to carefully remove the accumulated snow, and if the television still doesn’t show, then the problem is something else;
When the satellite reception parameters were changed. The user must be warned about such changes, but it happens that you missed them and are faced with the fact itself. Such problems can be corrected by simply rearranging the antenna, focusing on the new parameters;
Perhaps the cable or antenna was deformed, then it is not surprising that it does not work. It is necessary to either repair the breakdown or replace the damaged device;
The converter is broken, so the signal does not go to the tuner;
The connecting elements are broken, or the breakdown is located somewhere in the cable;
The receiver settings are messed up, which can be cleared if you reconfigure the device. It is advisable that this be done by a specialist who understands the peculiarities of NTV Plus broadcasting;
The weak signal can be explained by the presence of obstacles between the dish and the satellite. This could be a tree or other building that was built after the craftsmen set up the satellite equipment;
If the TV is broken, the signal will also not be able to pass through.
As you can see, there are really many reasons, but not all of them can be influenced by an ordinary user.
What to do if some NTV Plus channels do not show
For NTV Plus, it is not uncommon for one part of the channels to show, but the other not, or only some channels work selectively. This problem will be easier to deal with, and if you know the reason, you won’t even need to call a specialist.
Broadcasting of some TV channels stops when the funds in the account run out and the package has already expired. Typically, a broadcast package is issued for a month, and when this period comes to an end, a signal paid channels will be blocked. But on free TV channels this will not have any effect, which is what you need to focus on when finding out the reason. You can remove the obstacle using ordinary bank account, having paid next month subscriptions, and installing a service that will remind you when your subscription needs to be renewed;
If the operator switches channels to another format. From time to time, a company must carry out such procedures in order to remain in the first position. In 2017, perhaps, such changes will be made. Subscribers are warned about them so that they have time to install devices on the new generation, thereby preserving their favorite TV channels. Moreover, new installations are offered at a discount so as not to scare away customers who have to spend money;
If the settings are lost, you can update the channel list using new search. He will find both old TV channels and new ones if the company has made any additions to the standard package. In addition, the satellite operating in your region may have changed, and then the channels will also disappear. Add a new satellite using the settings specified on the company's official website, and everything should work;
Check if the access card has been damaged, because it is vital for the channels to broadcast. If it is broken, then the equipment will not work.