Google services have been stopped. The Google app has stopped. Solving the problem

With errors system applications Almost every user of Android devices faces this problem sooner or later. And one of the most common and difficult to fix is ​​an error in the application Google Services Play. Most often it occurs after some user action, but sometimes it occurs spontaneously and unexpectedly, as if out of nowhere.

Today we’ll talk about the reasons for the Services application error. Google Play and what to do to eliminate it.

What are Google Play Services

Methods for eliminating errors: from simple to complex

The solutions are listed in order of ease of implementation. If one doesn't help, move on to the next. Or immediately do what you consider most appropriate in your situation.

Setting the date and time

Incorrect date and time settings on the device lead to failures to launch many applications, not only Google Play Services. Also, problems often arise with access to Internet resources.

To fix the error, launch “Settings” (Options) on Android, open the “System” section and the “Date and Time” subsection. Install necessary indicators manually or synchronize time over the network.

Clear cache and data from Google Play Services and related apps

Launch “Settings”, go to the “Device” and “Applications” sections. Find among them:

• Google Play Services.
• Play Store.
• Google Services Framework.

Open their properties one by one, click “Stop”, then “Clear cache” and “Erase data”. If the problem occurs after updating these applications, uninstall the updates. Reboot your gadget.

Transferring Google Play Services from SD card to device memory (root)

If some of the applications on your phone or tablet are located on the memory card, it is possible that Services also ended up there. If this is the case, transfer them back to the device memory - to the system or user programs folder. To do this, use any utility that has the function of transferring programs between drives, for example, Link2SD, Files To SD Card, Move to SDCard or analogs.

Removing recently installed applications

If the crash occurs after you installed one or more new applications, try uninstalling them one by one. After each removal, reboot your device.

Checking for viruses and cleaning the hosts file

Unexpected, spontaneously occurring errors in Google Play Services and other system applications may be a sign viral infections devices. Especially if it is accompanied by such characteristic symptoms as:

• battery drains too quickly;
• unexplained shutdowns of functions, most often related to security, as well as the inability to change system settings;
• inaccessibility of some resources on the Internet (for example, mail, social networks), advertising banners on web pages, redirection to other sites;
• advertising on the device desktop that is not related to applications;
• spontaneous installation of programs you don’t need and the inability to remove them;
• hidden calls and SMS messages to unknown numbers;
• disappearance of funds from the balance of the phone and electronic wallets;
• sudden removal or malfunction of the antivirus.

Our site has already told you. But sometimes just removing the malware is not enough, especially when the device is rooted. If a virus makes changes to system files and settings, they are usually saved and are valid even in the absence of the root cause.

Some malware make entries in the hosts file, where, like on a computer, IP addresses and associated website names are stored. These entries can also cause a Google Play Services error, so after scanning for viruses, regardless of whether they were found or not, you should check the hosts.

User access to the hosts file is only possible on devices where root is obtained. In addition, you will need an explorer application with access to system directories, like Root Explorer or Total Commander. Required file is located in the /etc folder and has no extension. To open and make changes to it, you will need any text editor.

The hosts file consists of a comment block, the lines of which begin with the # sign, and a records block. Comments don't affect anything - it's just background information, and the records tell the device which IP address to search for a particular site on the Internet.

Initially, the second hosts block contains a single entry - 127.0.0.1 localhost, which means that this IP belongs to the device itself. And it will look for all sites mapped to 127.0.0.1 on itself.

If you see anything other than "127.0.0.1 localhost" in the entry block, remove it.

After saving the file and restarting the device, the Google Play Services error often disappears.

Deleting and re-creating a Google account

They are described in detail in another article on the site, so we will not repeat them. After deleting, create on the device new account, and then clear the cache and data of Services and related applications again, as described above.

Reinstalling Services (root)

Reinstallation helps fix an error that occurred after updating Google Play Services or installing an inappropriate version after manual removal. It is better to download the file suitable for your device from here, since the link contains the old ones, obviously stable versions(how to determine yours, see the section on the causes of the error).

After downloading, the apk file of the application should be placed in the /system/app (/system/priv-app) or /data/app directory using the same Root Explorer or Total Commander. Next, don’t forget to give it permission to read and write (on Root Explorer this is done by touching the button circled in the screenshot so that it switches from R/O to R/W) and run the installation.

After rebooting the device, most likely the error will no longer bother you.

By the way, if the problem arose after updating the Services, it may recur as soon as the device downloads the new version from Play Store. Therefore, you may have to disable the installation of its updates. In any case, until the true culprit of the situation becomes clear.

Factory reset and flashing

If all your attempts to resolve the error have failed, your last resort remains - reset android to factory settings and flashing. Resetting is a fairly effective solution for all sorts of system problems, but it will not have the desired effect on rooted phones and tablets. Additionally, you will lose your personal files and settings. Use it only on non-rooted gadgets and only when you have tried all the simpler methods.

The reset function is available through the “Settings” application - section “System” - “Backup and reset”, as well as through Recovery menu, the opening method for which is usually given on the websites mobile devices various brands.

Reflashing a device on Android is equivalent to reinstalling it operating system on a computer, that is, this is the most radical solution of all that exists. It doesn’t matter to her whether the device was rooted or not. After flashing, you will receive a pristinely clean system, errors will remain a thing of the past, but you will have to configure and get used to it all over again.

The problem of the Play Market not working (today it is Google Play) is quite unpleasant and thousands of Android device owners face it every day. If this problem has not bypassed you, then in this material you can gain a little knowledge and quickly put your smartphone or tablet in order.

Various errors and failures, due to which the Google Play store may not work, are caused by several reasons; after carefully studying them, you can quickly solve your problem and do everything to avoid encountering it again in the future.

Why isn't Play Market working for you? Main reasons

Let's look at the reasons in more detail:

1. The service really doesn't work. This case is a very rare occurrence. But if it does happen, you just need to wait until its work is resumed.
2. The date and time on the device is wrong. Typically, this reason will cause a “connection not available” notification error in most cases.
3. There are problems with the network. Make sure the Internet is working and the connection is established correctly. If you use mobile internet, we advise you to look at us.
4. Freedom program. It always blocks access to Google services.
5. The hosts file has changed. As a result of installation and use certain applications, like the above-mentioned Freedom, in system partition Android is undergoing some changes, in particular in hosts file. In this case, the user needs to make a small edit of the file, returning it to original condition. How to do this, look below in this article, where ways to fix this problem are discussed.

Ways to resume the functioning of the Play Market

Let's consider ways to solve the problem depending on the reasons. If you know the cause of the problem, you can immediately select a solution from the list below. If not, then you will have to try all the methods.

1. Reboot your device. This simple action helps in approximately 50% of cases. By the way, we recommend rebooting the system if errors occur during operation of any other programs.
2. Make sure software product"Google Accounts" is enabled. This can be done by going to the Settings menu, then to the Applications section, and then selecting the All tab. Scroll down to the bottom where disabled programs are located. If you find “Google Accounts” here, just select and enable it and everything should work. Otherwise, read on for other methods.
3. Reset Google settings Play Market and Google Play Services. To do this simple operation, you need to go to the settings menu and select the section responsible for managing applications. Next, find these applications in the list and apply “Erase data” and “Clear cache” to each of them. You also need to apply “Uninstall updates” separately to the Google Play Market.
4. Reinstall Google Play. First remove installed version Google Play (in older versions of Android this is the Play Market), and then download the latest current one on at the moment version. Install the program and reboot the device.
5. Make sure that the system has right time. There are cases in which the date and time get lost. As a result, after trying to open the store, users often see a “connection failed” error. To solve the problem, you need to go to the “Settings” menu, then “Date and time”, and set real time, date and your time zone.
6. Check the availability of your Internet connection. Make sure the Internet is turned on and working on your device. Open your browser and try to go to any website.
7. Configure hosts correctly. Many of us use programs that silently make some changes to our system file hosts. One of the most common such programs is Freedom, with which you can make free in-game purchases using so-called “fake data”. If you use this utility or a similar one, you must first stop it by going to “Settings” -> “Applications”, then find the desired program and click on it. Now select "Stop". Then remove completely.

   To edit the hosts file, you must have root rights. To search and edit, we recommend using file manager Root Explorer or ES Explorer.

   It has content something like this:
   
   And it should be like this:
   
   All garbage automatically created in this file must be removed. To do this, follow the instructions (using the ES Explorer application as an example):

   - Launch the file manager and go to the root of the system ( top level), by clicking the “/” button at the very top of the application window.
   
   - Find and open the folder called “etc”.
   
   — This folder contains the hosts file we need. Open it as text and remove everything unnecessary from it. Then save and make sure that there is now only one line left with the text 127.0.0.1 localhost.
   

   After this procedure, try to see if the Play Market is working.

8. Reset settings to factory defaults. We recommend using this method only as a last resort, when no other actions have led to the desired result. The fact is that as a result of such a procedure with internal memory device, all information is deleted and it would be nice to have backup copy to restore your data later.
   
   To perform a reset, go to “Settings” and select “Backup and reset”, and in it the “Data reset” item (in earlier versions Android: “Privacy” -> “Reset data”).

The Play Store is a very powerful service of applications and other content for mobile platform Android, which is serviced by Google. If it does not work on your smartphone or tablet, then most likely you have experienced one of the problems described above, since hundreds of specialists are responsible for the technical condition of this service and are constantly monitoring it.

If nothing works or maybe you know other ways to solve this problem, please communicate below in the comments, helping other users.

This problem occurs quite often, and if it bypasses you, then you are very lucky. I have repeatedly encountered various errors and completely non-functional Google Play Market on Android, so I’m sharing personal experience how can you return the most to working condition? popular service from the Good Corporation.

So, failures in Google work There are various Play Stores: technical problems on the service side, constant errors, application crashes and complete inoperability. In this instruction I will give several useful tips how to fix it all.

1. Reboot Android

The first step is to restart your device. This usually solves most problems with Google Play. If it doesn't help, move on.

2. Reset Google Play Market settings

To do this:

1. Go to settings.

2. Open Applications or Application Manager.

3. Find Google Play Store in the list and click on it.

4. In the application settings window, select “Erase data” and “Clear cache”.

I think this should still help more users, but if not, move on.

3. Uninstall Google Play Market updates

We proceed in the same way as in step 2, but now instead of “Erase data” and “Clear cache”, click “Delete updates”.

This will return the Play Market to initial state at the time of installation.

4. Reset Google Play Services app settings

Go to settings again, open “Applications” and find “Google Play Services” in the list. Open it and clear cache and data as well.

5. Clear Google Services Framework cache and data

Go to Settings → Applications → All tab. Select "Google Services Framework". Click "Erase data" and "Clear cache".

6. Google Accounts app is disabled

Go to Settings → Applications → All tab. Select " Google Accounts" If this application will be disabled, enable it.

7. Enable "Download Manager"

In the applications section, swipe left to go to the “All” tab and open “Download Manager”. If you have it disabled, click "Enable".

If it is already activated, and the previous tips did not help and Google Play does not work, proceed further.

8. Delete your Google account and restore it

You can find out more about this in the instructions: . There, in step 6, select “Delete account.”

9. Applications blocking the Google Play Market

Some programs may block work Play Marketa. For example, the well-known Freedom application, which allows you to make in-game purchases for free, can interfere normal operation Google app store.

10. Set up the “hosts” file

If you have the application installed, then this item is just for you.

This method requires root rights. You can get them using the following instructions:

First, disable the Freedom application (in the program menu, select “Stop”), and only then delete it.

After that, install the application or . Then find along the way /system/etс/“hosts” file, open it with a text editor and leave only this line (if not, write it):

127.0.0.1 localhost

Save your changes. After this, restart your Android gadget.

11. Hard Reset Android

This is the most radical method that will delete all data from the internal drive. The data on the memory card will remain intact. Full instructions on our website: (follow the link, you need the second method from the article).

This advice will definitely help, so don’t be afraid - it can also be used. The main thing is to create a backup copy of the system before this. How to do this, read paragraph 6 of these instructions.

After this, at the first start, you will be able to restore all data from the previously created backup (backup).

12. Check your Internet connection

Check your network connection. If no website opens in the browser, reboot the router and correctly.

13. Set the correct time (error “No connection”)

If the error “No connection” occurs, although the Internet is working, then this point in our instructions should help you.

Set the correct time and enter the correct time zone. It's best to keep these settings in sync with your network. To do this, go to “Settings” → “Date and Time” and check the box next to “Network Date and Time” and “Network Time Zone”.

14. Google IP Blocking

UPD 04/23/2018 After Telegram was banned in Russia, Roskomnadzor blocked more than 18 million Google IP addresses, which is why many users had problems connecting to the company’s services, including the Play Market.

To restore access to the app store on Android, use . Since Google Play does not open, you will have to download a VPN client (for example,

If you use a smartphone for a long time, then it accumulates errors and one of the most annoying errors is that the Google app has stopped. In some cases the same error is called: application Google Play services stopped. In this article I will tell you ways to solve this error.

The error usually looks like this: you launch the application, it starts and immediately closes with this error.

There are several ways to solve this problem. So let's begin.

Perform a factory reset.

The easiest way. I already wrote, B different smartphones it is done differently. Here it is, using the example of Huawei 4C.

Typically you need to go to settings, then storage and reset. Or in settings, recovery and reset. Sometimes this item is located in the section about the phone or tablet. Look in these sections, you will definitely find a reset there.

Update Google Play Services.

Application updates and the operation of some programs, for example Gmail, which does not work without Google Play, depend on the operation of Google Play services.

Google Play services are updated via Google Play (oddly enough). You can see if there are updates by following this link:

Reset the application cache.

Resetting the app cache also helps get rid of this error. Go to settings, then applications. Click on erase data and clear cache. IN Meizu smartphones it looks like this:

The error “Google application has stopped” appeared after flashing the smartphone.

This problem is faced by people who:

• install non-original firmware
• install the firmware from someone other than your smartphone
• Before installing the firmware, do not perform a wipe (do not delete old data)

In this case, as I already said in the article about resetting settings, resetting itself will not help you. You will need to reflash your smartphone or tablet again, but with the original firmware. On our website there is where you can find the original firmware for your smartphone. Please note that some smartphones have modifications and firmware from one modification will not work with another. The most common example is Sony smartphones.

Sony smartphones usually have two modifications - Dual Sim and Single Sim. And these modifications are not compatible with each other. You must remember this.

The error "Google application has stopped" appeared after updating the smartphone.

Another fairly common case is when we update over the air, and then get a bunch of errors in the operating system. Android systems. There is only one piece of advice here - reset the settings to factory settings. This will clear your user data and settings. The problem should go away.

The second option is to try updating to this firmware not over the air, but by complete flashing smartphone. This can only be done experienced users and for each smartphone the process may be individual; here you should contact the manufacturer for instructions.

If all else fails.

I don't think any of the points helped you. But let's try again. The solution to the problem needs to start small and end big, that is, flashing the smartphone. General plan looks like this:

1. update Google Play services
2. clear application cache
3. reset to factory settings
4. reflash the device

One of the points should help you. Actually, I talked about them in the article. But if nothing helps, then perhaps you have old smartphone on Android and accordingly old Google version Play?

If this is the case and your warranty has expired, try to find custom firmware With new version Android. Typically, smartphones with Android 4.3 and above work fine in 2018.

Developers choose Android version 4.3, so you must have at least this version of Android.

And one more option.

Use old version the application you need. There's nothing wrong with that, especially if the developers have added some new functionality that you don't need.

Nothing helped? Write in the comments your smartphone model, Android version and what you did to fix this error. I'll try to help you!

Most owners of Android devices use the services of the official Play Market store from the IT giant Google, which, in general, is not surprising. Here every user can find any content to satisfy their needs, be it special programs, movies, music or games. However, situations are not uncommon when Google Play Market does not work on Android.

Such service failures can occur for a variety of reasons. Now we will look at what could be causing the problem and offer the most effective ways its elimination.

In fact, the reasons that provoke such an error can be very diverse, the most common are:

• There is no Internet connection, caused, for example, by a settings failure (smartphone, router, etc.).
• Technical problems on the part of the Play Market itself are quite rare, but not excluded.
• Problems with the file hosts, which is edited by the system automatically.
• A conflict between any installed application and Google Play.
• The date/time parameters are incorrect.
• Other.

First, what we have to do is simply restart your smartphone. The fact is that this banal procedure can be an effective solution not only with the problem described, but also in other cases of system freezing. If rebooting the device did not have any effect, move on.

Reset updates

Quite an effective procedure. Our actions - go to “Settings”:

Open " Applications"(maybe "Application Manager"), from the list that opens we find Google Play, press. In the window that opens, click on the position “ Uninstall updates"to return the Play Store to its original state:

We reboot the gadget and try to log in. What, there is no reason for joy yet? Then let's continue.

Reset settings and clear cache

Again, through the main settings, go to “ Applications", we find " Google Play", open. First, “tap” on “ Erase data", then " Clear cache»:

We restart and try to log into Google Play. If the question “why the play market doesn’t open” is still relevant, let’s continue “dancing with a tambourine.”

Correction of GP service data

As in the third step, from “Settings” we go to “ Applications", we find " Google Play Services", erase the data and clear the cache:

Clear Google Services Framework data and cache

Let's follow the beaten path " Settings» → « Applications" In the " All"find and open" Google Services Framework" Erase data and clear cache:

Checking the operation of Google accounts

It is quite possible that for some reason this function was disabled, which was the reason why it does not work play market on android. It's easy to fix the situation. From the settings in " Applications"we need to open the tab " All", choose " Google Accounts"and, if this application is really disabled, then connect it, and at the same time (if necessary) clear the cache:

Debugging the Boot Manager

Disabling the boot manager can also be a likely problem, so to rule it out we go to “ Applications", swipe left to go to " All" and open " Download Manager" If necessary, activate it, and if the presence of a cache is detected, then clear it too:

Removing and restoring your Google account

Another effective way, to which our website was dedicated detailed instructions" ". After the described exit procedure, .

Resolving application conflict

As mentioned above, there are applications that can block Google Play. One such program is Freedom. Advanced gamers probably understand what we're talking about. The fact is that Freedom allows you to bypass the Market license check in order to purchase for free all sorts of paid goodies in games (coins, crystals, extensions, etc.), for which the user can pay with a fake card:

Inept use of an application, or improper deletion of it, is one of the most common reasons for Google Play Market failure caused by changes in the “ hosts" To work with the application (installation and uninstallation). More information on how to correct the situation can be seen in a special video:

Cleaning the "hosts" file

It is worth dwelling on this point in more detail. The fact is that you probably don’t have the Freedom application installed (see above), but there may well be a problem with the file, and here’s why. The hosts file of the Android system (as well as Windows) stores a database of sites, as well as their IP addresses. And every time you open a particular site, the system will access the “hosts” file, and only after that the DNS server. That is, in fact, being in principle a primitive filter (firewall), hosts can, for security purposes, block access to almost any site, including Google Play.

That's when the need to edit it arises. For this we will need a file manager, for example, and (since we will be dealing with a system file).

Let's launch ROOT Explorer, find the folder system:

It contains a folder etc, go into it and set the rights R/W(Read/Write) by clicking on the corresponding button in the upper right corner:

Upon request of the Superuser rights system, we provide:

Now let's open hosts and start editing it. By default, it should contain only one line - 127.0.0.1 localhost. If you see two or more lines, this means that other programs have made their changes, so we delete everything unnecessary without pity:

Correcting date and time settings

If there was a failure in this position (which could also block access to the play market), then:

• Open " Settings»
• In the section " System"find the item " Date and time", open.
• Enter the correct data and save the changes.

Reset Android settings (or Hard Reset)

This is the last, so to speak, control shot from our arsenal, if you are convinced that there are no problems with the Internet connection, and all the described methods did not bring the expected result (which I very much doubt). What should we do:

• Go to " Settings" and open " Recovery and reset", without forgetting to make a backup copy.
• Select the item " Reset settings».
• “Tap” on the field “ Reset your phone».
• Finally, click “ Erase everything».

This procedure will delete all data on internal storage device, leaving the information on the memory card intact.

Perhaps this is all we wanted to talk about on the topic. Maybe you had a successful experience in solving a problem that was not described in the article, we will be grateful if you share it with our readers. Good luck!