SMS messages are not received on my Android phone. Possible reasons. The phone stopped receiving SMS messages

The reasons for the problem with SMS may be software errors, memory filling, OS glitches and operator failures cellular communications. The worst thing that can happen is a hardware malfunction of the radio module, in which the phone will not be able to see cellular communications at all. We will look at the main reasons why SMS messages do not arrive on your Android phone, as well as ways to solve them.

Despite the fact that modern mobile phones have tens of GB of memory, at one point it may not be enough even for SMS. Music, photos, application and browser caches, all this regularly fills space on internal storage. If you don't use it special utilities to clean up debris and not remove unnecessary files yourself, the phone's memory becomes full. As a result, there are lags in the operation of the system and even SMS notifications do not arrive.

Cleaning internal memory

Solving the problem

Lack of memory is a fairly rare reason why SMS messages stop receiving on your phone. However, if this happens, it is quite simple to correct the situation. Just go to the list of messages and delete a few from there text correspondence. We also recommend putting free utility and clean the internal memory of your mobile phone from garbage.

See how to use the program Clean master can be found in the instructional video below.

Mobile operator overload

On some days, especially on major holidays (New Year, Easter, etc.), the load on mobile operators increases. This is due to a significant increase in the number of SMS messages that users send to their friends, family and friends. In such situations, a situation may also arise when SMS messages to your phone stop coming.

Solving the problem

Since in in this case The reason is the workload of the cellular operator, then practically nothing depends on the user. It remains to wait until the level of congestion mobile networks will begin to fall and SMS notifications will begin to reach the recipient steadily. But you can help improve the quality of signal reception quite in a simple way using the capabilities of the mobile phone OS. To do this you will need to do the following:

• Go to the system settings menu.
• Select the option “on the plane”.
• Wait until Android is completely disconnected from mobile networks.
• Enable the “on the plane” option again.

After completing the above steps, it will happen reconnection with operator cellular network. But this time with a nearby tower, which will provide more high level signal reception. To ensure the effect is reliable, you can also restart your mobile device.

Spam is enabled or application data needs to be cleared

One of the most common reasons why SMS messaging on your phone does not work is that the blocking is turned on. As a result of this, the operator sends a message to your mobile phone, but it operating system blocks them, protecting against spam.

Disabling Lock Mode

As a result, the user can observe a high level of signal reception on the screen, but wait unsuccessfully for SMS notifications to arrive.

Solving the problem

To resolve this issue you will need to do the following:

• Open the system settings menu.
• Disable blocking mode.
• Go to the “application manager” tab, where you find “messages”.
• Calling context menu Long press to clear data.

Clearing Messages app data

After this, it is also advisable to disable spam. To do this, also, through the task manager, open “messages” and uncheck the box next to “Spam settings”. Now you can reboot your smartphone and enjoy receiving SMS messages.

Disabling spam settings

Non-working SIM card or the phone itself is broken

The SIM card inserted into the phone is a chip that receives a signal from the cellular operator. During prolonged use, it may fail, thereby partially or completely leaving the subscriber without communication. In this case, SMS messages will also not be sent to your phone.
A hardware malfunction of the mobile phone, as a result of which messages stopped coming to Android, is a breakdown of the radio module. This happens when the phone falls on a hard surface or moisture gets into its case. Options using “non-native” are also possible charger, resulting in a short circuit.

Solving the problem

The problematic SIM card needs to be checked on another phone, while at the same time cleaning the contacts of the connector into which it is inserted. If another mobile phone also has problems with receiving SMS messages on Android, then you should contact the customer service center of your operator. They can replace a faulty SIM card while keeping your number mobile phone.
If inserting the SIM card into another phone solves the problem, you will have to contact a service center to have your mobile phone repaired. In this case, most likely, you will need to replace the radio modules and its auxiliary parts.

💡 If Android does not send SMS and you do not receive notifications about a new message, then using your smartphone becomes inconvenient. You should look for the cause of the failure in the operation of the SIM card, the phone itself and its firmware. First things first.

This article is suitable for all brands that produce phones on Android 9/8/7/6: Samsung, HTC, Lenovo, LG, Sony, ZTE, Huawei, Meizu, Fly, Alcatel, Xiaomi, Nokia and others. We are not responsible for your actions.

Problems receiving SMS on Android

The first tip when any problems occur is to reboot the device. If after restarting Android messages still do not arrive, check the SMS center settings.

1. Open the Messages app on Android.
2. Click on the three dots button to bring up the menu. Select "Settings".
3. In the “SIM card settings”, “Advanced” or “SMS” (the name depends on the phone manufacturer) section, look at the number service center for SMS. Each operator has its own, you need to find out which number yours provides.

In the SMS settings, you can also enable if messages arrive without sound, or select another service.

There is an option that . It all depends on the settings of your SMS message filter.

A third-party service for receiving/sending SMS can be downloaded from Play Market. Sometimes third-party services, on the contrary, cause problems. If you installed an application for working with SMS, uninstall it and try using the built-in service.

Also, check the status and update the SMSC. To perform this operation, the phone must be rooted and you need to:

1. Open your dialer app.
2. Dial *#*#4636#*#*.
3. In the testing menu, go to the “Phone Information” section.
4. Find "SMSC" and click "Update".

If everything is in order with the settings, then pay attention to the state of the phone’s memory and the operation of the SIM card. If the memory is full, new messages may not be saved to your phone. To fix the problem, just remove the unnecessary dialogs. In addition, you should check the blacklist.

If on Android Pay If you do not receive a one-time SMS password, make sure that you are using the phone number you provided to the bank. Then try requesting your password again.
There are times when the SMS arrives an hour or more late. It no longer depends on you or your phone.

If messages do not come only from specific subscribers, then there is a high probability that they are simply blocked in the settings. Depending on the smartphone manufacturer, the names of the items may differ.

1. Open the Phone app.
2. Go to settings.
3. See which phones have been added to the “Blocking numbers” section.

If all else fails, call mobile operator. Perhaps the mistake is on their side, and they are now in the process of eliminating it. In some cases, it may be necessary to replace the SIM card while maintaining the old number, but this issue must be resolved at the provider’s office.

When you can't send SMS on Android

We will not consider reasons such as a lack of funds on the balance or an incorrectly dialed number - they can be dealt with without additional instructions.

If Android is not sending messages, the first thing you should do is restart your device and then check your SMS center settings. Make sure the number is correct, or try installing another SMS service - for example, Handcent Next SMS.

The message “Message not sent” appears

You can also try wiping data and clearing the cache of the built-in SMS/MMS service.

1. Open settings, go to the "Applications" section.
2. On the "All" tab, find the "SMS/MMS" application.
3. Click "Erase data" and then click "Clear cache".

Mobile phones, as a rule, perform their basic functions properly. But their owners sometimes have problems with this too. Problems may occur when receiving or sending SMS. Based on this, let’s consider 2 questions: “why aren’t SMS messages coming to my phone?” and “why aren’t SMS sent?”

At the bottom of the article you will find information that will help you understand the topic. They are designed for Android users, but can be useful to everyone.

Information applies to the following categories:

Popular mobile phone manufacturers:

• Samsung Group (Samsung);
• Huawei Technologies (Huawei/Uavei);
• LG Electronics (LG);
• Lenovo Group Limited (Lenovo);
• ZTE (ZTE);
• Apple(Apple);
• Nokia (Nokia);
• Sony Corporation (Sony);
• Xiaomi (Xiaomi).

Popular mobile operating systems:

• Android;
• Windows 10 Mobile;

There are several mobile operators:

• Megaphone;
• Tele2;
• Iota;
• Beeline et al.

Each of them has its own characteristics. We ask you to take them into account when reading the article.

Sending messages

The process of sending a message can be divided into two stages:

1. Sending SMS from a mobile device to the operator’s server.
2. Sending from the server to the subscriber's number.

If in the first case the failures may be on your side, and you can fix them, then in the second you will have to wait until the service provider sorts out their problems.

Problem sending message

Before we understand the issue, let's find out whether the problem is with the phone or the SIM card. To do this, let's do a simple test: take out the SIM card and insert it into another phone. If the SMS is still not sent, then the problem is with the SIM card. If everything is successfully delivered, then rest assured: the problem is in the mobile device.

The most simple reasons, through which messages are not sent, can rightfully be considered a lack of funds on the balance, an incorrect subscriber number and a lack of memory for SMS. You can deal with them yourself. Let's look at other options in order of ease of fixing them.

1. Turn on and off
   The simplest thing you can do. If it doesn't help, we move on.
2. Blacklist
   SMS is not sent to specific number? Check, maybe the whole point is that the subscriber is blacklisted. To do this, go to settings, select system applications, phone, blacklist.
3. Invalid SMS center number
   We make the transitions as above, but in system applications we select messages, advanced settings, SMS number center. We indicate the number. You can view it on your website mobile operator. Please note that it is different for each region.
4. Third party application
   Install another application to send/receive messages and try again. Didn't help? Let's move on.
5. Data link
   In messages select GSM; Some phone models have CS and PS, we need CS.
6. SMS service
   You may have disabled the SMS receiving service. To solve this problem, check the list of connected services. Here you should refer to the website of your mobile operator.
7. Delivery period
   Checking the advanced message settings. We set a maximum delivery period.
8. Virus
   The problem may be a virus. Go to the app store and install an antivirus. Or check for built-in.
9. Reset settings
   If all else fails, try resetting your phone. If the phone crashed and they were somehow changed, this will return them to their original form.
10. 
    There is nothing we can do here. Try taking it to a repair shop. If the phone is old, it’s important to go and buy a newer model.
11. Problems from the other subscriber (black list, SIM card malfunction, message service disabled)
    Report possible problems the recipient, let him check for failures on his side. The easiest way is to send him a link to our article.
12. Nothing helped
    In this case, all that remains is to contact your cellular operator and try to solve the problem with them.

Problem receiving SMS

To begin with, you should not panic: the message may simply take a long time due to technical work or problems with the server. This is temporary, the operator will fix everything soon.

Even though we rarely use SMS today, we still need them, at least “for an appointment,” to receive some information from the operator. And the situation when SMS messages do not arrive on Tele2 is still a problem. Let's look at why this happens and what to do to deal with the problem.

Perhaps it's the SIM card or the connection quality

If Tele2 does not receive SMS messages on your phone, you first need to check whether there are problems with the signal and whether the SIM card is functioning at all. This issue can be resolved by calling any mobile number.

• The beeps sounded - everything was fine. We are looking for a problem elsewhere.
• The system resets dialing - there is no signal or it is very bad. In this case, we just wait until everything gets better. Once SMS arrives on the server, it is stored there for 24 hours, and the operator solves communication problems in much less time. Therefore, there is no need to worry here.
• The robot operator reports the suspension of service - here, we think, everything is clear. All that remains is to find out the reason for the blocking and remove it. Try contacting support by calling 611 .

Please note: it is possible that SMS messages do not arrive due to problems during the process of updating the OS and installing new software, if something went wrong due to Internet connection failures. Try restarting your smartphone. With a high probability, after switching on, all messages that you could not receive before will be delivered.

Briefly on the topic

Brief information on the topic: if the reason is that SMS messages do not arrive as a signal, then you should not do anything. They will be delivered after the communication problems are resolved. If this is not the problem, then you should clean your inbox or correct the error in the SMS center number.

Why don’t I receive SMS messages on my Tele2 phone: maybe it’s a problem with the device

Perhaps your phone cannot receive new messages because the memory is full of old ones. That is, the messages do not “not arrive”, but simply “hang” waiting. Today this is rare, since most modern devices independently monitor the number of SMS messages in folders and delete a certain number of them at specified intervals. However, “rarely” does not mean “never”. Therefore, we advise you to look into your inbox and clean it out.

Another possible reason why SMS messages do not reach Tele2 is a third-party application that somehow blocks the reception of messages. It could be something that was installed along with the software you need, or, for example, a child pressed the wrong buttons. To check this version, open the application manager and see if there is anything suspicious there that has appeared out of nowhere. You can find out why in our other article.

Briefly on the topic

Brief information on the topic: sometimes SMS messages do not arrive due to problems on the device itself. It could be:

• Inbox full.
• Crash during phone update.
• Interference caused by a third party application.
• Incorrectly entered SMS center number.

The problem may also arise due to an internal failure, due to which the system can no longer read the SMS center number. In this case further actions depend on the smartphone OS. If you don’t receive SMS messages on Android in Tele2, what should you do:

• We open messages in the right top corner press the “Menu” button.
• Now “Message settings”, “Advanced” and “SMS center”.
• Here you will see telephone number federal format. First try copying it, deleting it and pasting it again. Then the device should be rebooted. If it doesn’t help, replace the existing number with a universal one: +79043490000 .

IN Windows Phone everything is the same, just go through the device settings, the “Applications” section. And on iPhone it’s different file system, so only sending the command is possible here **5005*7672*+79043490000# . In essence, this will be the same replacement of the SMS center number with a universal one.

Although in lately appeared large number various instant messengers, complete refusal of SMS messages is not yet possible. And they are quite popular. However, SMS messages do not always reach the subscriber. What this might be connected with and what to do in this case is in our article.

Changing a non-working SIM card

Or rather, the card itself may be working, but not completely. The fact is that at a certain point in time, a SIM card, especially if you have been using it for a long time, may fail.

But the point is that you can make incoming and outgoing calls, but SMS messages no longer arrive. In this case, it is recommended to change the SIM card to a new one. Fortunately, it's free, and the process takes a few minutes. The main thing is to go to the nearest office of the telecom operator, not forgetting to take your passport with you - for identification.

Checking your phone settings

In the settings of your device, you must make sure that the specified data is correct. So, it is very important to find out the SMS center number for your operator. If it is different on your phone from what the operator tells you or from what you saw on the operator’s website, it must be replaced with the current one. Moreover, even if the number is correct, it is still recommended to delete it and write it down again.

You can find out the SMS center number from your telecom operator by calling hotline, and on the official website of the company.

Clearing the device memory

It's no secret that in push-button phones, as a rule, there is a limit on the number of SMS messages, not necessarily incoming, but even outgoing. If the memory is completely full, you will not see the incoming SMS message.

What to do? Of course, you need to clear your memory by deleting unnecessary messages. After this there should be no problems with message delivery.

Removing third-party applications

Often the problem is related to installation additional applications. You've probably heard about the applications that are needed to receive/send SMS messages? In some cases, when installed, they may conflict with the software built into the smartphone, and then messages do not arrive.

What should I do? Removing such an application should help.

What is interesting: if you do not have such an application installed, but you do not receive SMS, then installation third party application for SMS messages may solve the problem. Install one of popular applications and see if the messages start coming.

Removing the virus

IN modern smartphones Viruses have been around for a long time. Often they don’t reveal themselves in any way, so you won’t immediately understand that the problem is in a malicious file. Install an antivirus, update the databases and scan the system for malicious files.

We look at the black list

Almost all smartphones support the function. In this case, not only calls, but also SMS messages will not be received from it. You need to go to the blacklist on your phone and make sure that the number is not included in it. If you see him there, .

Reboot the device

If the problem is hidden in a failure software, then a simple one can help. Reboot and look at the result.

Resetting the settings

If all else fails, then as a last resort you can try resetting the settings (the so-called). This function allows you to return the device to initial settings, but all data will be deleted. Therefore, before resetting the settings, you need to save all the necessary information.

You can ask your questions about the article using comments.