• Nbn personal. Personal account NetByNet

    LLC "Net By Net Holding"

    Complaints: 67
    Resolved complaints: 45
    Answered complaints: 5

    High-speed fixed-line operator with a subscriber base of more than 740 thousand clients. NETBYNET serves private and corporate clients on the territory of seven federal districts: Central, Northwestern, North Caucasian, Southern, Volga, Ural and Far Eastern.

    Complaints and reviews about NETBYNET

    [Invalid]

    Every evening when I sit down to work, such problems arise with the Internet that a basic message cannot be sent. And from any device, even if there is only one connection. It works terribly almost every evening, regardless of the number of connections. I specifically purchased an expensive wi-fi router, but it didn’t get any better. When you call support, no matter what happens, first you wait 20 minutes for the operator to respond, then the operator is always distracted and says to wait, because he has no idea...

    Good afternoon Contract 1694291. Out of nowhere they took it and changed it tariff plan to a more expensive one. It was 550 rubles/month, now it’s 670 (including 70 rubles/month for buying back the router). There was no call, no SMS, no letter about the tariff change. The billing period is from the 1st. Was. Suddenly changed to 19th. Subscriber the fee that I paid on December 31, 2019 (550 rubles) suddenly all disappeared + a debt appeared. The technical support "specialist" stated that this is how it should be. Like, everything is displayed on the website/personal account, as well as in the contract...

    [Invalid]

    1. Technical support does not work at all, the robot says: it will connect you with a specialist in 2 minutes. As a result, 30 or more and nothing (but if you call to connect a new sucker, the operator immediately picks up the phone after 3-4 seconds) 2. Television is no good, takes a long time to load, works for 10-15 minutes and slows down. 3. Speed. According to the contract 100 MB. In fact, 70-80 sometimes 60 I don’t recommend this at all...

    Disgusting company! Money disappears into nowhere! Internet doesn't work! I've been sitting on the phone for 3 days just setting up the Internet. Still doesn't work. It's impossible to get through by phone. They redirect from one specialist to another, they don’t talk about the problem and everyone has to explain what the problem is. If the contract is terminated, the money will not be returned. Unqualified specialists! How do you even work there? I will not recommend this office to anyone! Disgrace

    [Invalid]

    What kind of service is this? ! What do you get paid for? It’s impossible to reach you by phone, I’ve been continuously trying to get through for two hours, and the answer I received was “waiting time 12 seconds,” apparently you meant 2 hours! What kind of internet and service is this, what can I say! I'm definitely switching to another company!

    For two days in a row I tried to solve the problem with the Internet and call a specialist, the first time I waited 20 minutes for the operator to answer, the second time 30 minutes, in the end the girl answered and hung up, after many attempts to get the technician to call, she spent another 20 minutes, the problem was never solved by the Internet It's been working for over a week! Do you even work there? Or is it just that operators are good at asking stupid questions about whether your wire is connected to the router, provided that the wire is connected to the computer...

    I paid for internet for 2 months on November 6th, but the internet was turned off on November 12th. In my personal account it was generally written after payment “Payment due by November 10th.” I contacted technical support about this - they said that the Internet should work until 19 inclusive (as it has always been). A bastard attitude towards the client, what can I say - they force you to waste your time debriefing with incompetent operators who cannot answer basic questions. This is the 3rd time in a year of use that I have been left without...

    How to connect the Internet without any problems, of course, but to call a technician to pick up the router or shut it down altogether. then go to St. Petersburg to the office. I don’t have the opportunity to travel around the cities, I live in Priozersk, why isn’t there an office here, will you pay for my travel? or what? Why the hell are you running your Internet in our city and not providing information that your office is not here! They also made viewing management a paid option. We used it for a year, everything was fine, why complicate the situation!

    I left a request for an Internet connection 2 times, the first time the technician did not come at all, the second time I called the company all day and they constantly told me that the technician would arrive in an hour, in the end I waited until 9 o’clock, although I ordered the connection from 16 to 18, and No one came to me, this is the second time! Terrible service, rude attitude

    [Invalid]

    With a stated speed of 100 Mbit/sec (the actual speed is usually 20 - 30), the speed regularly drops every night to no more than 3 Mbit/sec, and now it’s less than a third of a megabit. There are no notifications to users about problems or accidents of any kind, as well as recalculations, of course. That is, it is assumed that everything works as normal, it’s just that users are sometimes (and regularly late at night, when few people will notice) left with almost zero speed. You have to choose between convenience and money - or...

    Hello, I am an existing subscriber. Personal account 1558032. I signed up for a package of services, 50 MB per second Internet and television 130+. Look at my correspondence with operators, I spend hours on the phone trying to figure out why this tariff is constantly disappearing for me, and Netbaynet again charges 350 rubles for the Internet, instead of 265 rubles and 285 rubles, Internet + television. If you do not help me soon, I will have to terminate the contract with you and it will be your fault. I am enclosing a letter that I...

    [Invalid]

    We haven’t used the Internet for 3 months, now they call and say that we have a debt of more than 1000 rubles, they called tech. The girl operator doesn’t want to listen to their support, but only insists that you yourself should have known that you have to pay even if you don’t use the Internet and they are not obliged to notify anyone about it. No one notified us about this; it is not stated in the contract. Simply terrible. Ripping people off money. We will continue to complain and will not use the terrible services of netbaynet in the future and will not recommend it to anyone.

    [Invalid]

    Technical support - zero. Network work is often carried out, so as a result you will be left without the Internet and other services. The repair “masters” do not understand what they are doing; if you have a problem, it will drag on for a long time. No one will let you talk to management. You will suffer for a long time. Whether it is worth purchasing other services is up to you to decide.

    [Invalid]

    I paid 600 rubles a month in advance, until September 19. The Internet does not work - I receive a message that there are not enough funds in my account. I'm calling for the second day! In those Support (I wait 15-20 minutes! Connection with an operator) says that everything works for them. Nobody does anything! The money was just stolen.

    [Invalid]

    I want to leave a complaint about this company that scams people. We connected the Internet to them since the disconnection, according to the operator, was free, as a result, now when terminating the contract they are asking to pay a penalty, but it’s not clear for what! Nothing was said about this when the contract was drawn up and there is nothing on the contract itself! As a result, we owe 1200 rubles! And the debt will grow if we don’t pay anything, but why should we pay money for nothing if it was originally something else?

    [Invalid]

    The organization is top notch! Only a select circle can be present there. You don’t even have to go to work or go and get paid for your presence! Fun office. One with diabetes! I wonder who will help him when he is alone in the attic? Nobody, he goes to work for show and flies abroad twice a year for vacation. Another with asthma, the third had epilepsy on the roof, the guys could barely hold on. Everything is done through connections. It’s not scary that the network is based on a good word) the main thing is to turn the former installer into an engineer, then a leading engineer. Let others correct his mistakes) fabulous office!

    Despite the fact that Internet access is becoming cheaper, technology is becoming more sophisticated, and wireless networks and have become commonplace, users still have problems choosing a reliable and high-quality provider. One that will connect the Internet and set up television, will provide high speed and uninterrupted network access. In this material we will talk about one of the large and popular providers in Russia - NetByNet (“Netbaynet”). User reviews, provider services and tariffs - all this is discussed further in the review.

    Provider "Netbaynet"

    NetByNet is one of the largest companies in Russia engaged in the development of communications, providing services for connecting to the Internet and digital television. The company was founded more than 10 years ago. Several telecom operators and Internet providers took part in its founding, whose union made it possible to create one of the most successful and popular brands in the communications industry. The Netbaynet provider offers its clients a wide range of services, including mobile access to the Internet and simple systems remote monitoring of the house. Later, Netbaynet became part of the Megafon company. And even later, through joint efforts, a significant product in the field of telecommunications was created - Wifire TV, which is used by more than 50,000 subscribers. Even such an ambitious project as providing all transport network Moscow free internet- this is the work of the Netbaynet company. In this material, we will take a closer look at the services offered by the provider, the cost of tariffs and reviews of Netbaynet from the company’s subscribers.

    Home Internet

    The Internet connection service from NetByNet is offered under the Wifire brand. The operator offers several tariffs for connection at once home network and provides users with everything necessary equipment. To connect, just select the tariff you like and leave a request on the company’s official website. It is also possible to create your own set of services to connect to an individual tariff.

    Tariffs for home Internet

    Netbaynet tariffs for home Internet (paid monthly) are as follows:

    • 400 rubles - 50 m/bit per second;
    • 600 rubles - 100 M/bit per second;
    • 800 rubles - 150 M/bit per second;
    • 1750 rubles - 300 M/bit per second.

    Mobile Internet

    Today, Internet access at home is not enough. Each user needs constant access to mail, instant messengers and social networks. You can connect Netbaynet services on your phone or tablet using special SIM card created for tablet computers and smartphones different manufacturers. To support a high-speed network, the provider uses the LTE protocol. The fastest and most stable technology currently available. To connect, you must leave a request on the company’s website. The Netbynet courier will bring you a SIM card anywhere in the city (if you wish, you can pick it up yourself at any provider’s office). After this, you need to insert the SIM card into your gadget and activate it (to activate, just open any web browser).

    Tariffs for mobile Internet

    Netbaynet tariffs for mobile traffic(paid monthly) the following:

    Television Wifire TV

    Netbaynet digital television is very different from what the provider’s competitors offer. Television in the classical sense is completely outdated, and the Netbynet company understands this. Therefore, the company's engineers created a new format that is completely user-controlled and available anywhere there is Internet access. Wifire TV can be used on smart TVs from Samsung and LG (you need to download a special application), on mobile devices, such as iPad and iPhone, as well as on any TV if you connect it to Apple console TV or a branded set-top box from Netbaynet. When using Wifire TV, you are in complete control of your viewing experience. You can pause the broadcast at any time. It is possible to record a new episode of your favorite series and watch it within the next 3 days from the moment the episode aired. If you didn’t make it in time for the start of the program, you can always click on the “Watch first” button and enjoy the program, catching up on the missed moments. For those who own several gadgets and TVs at once, the “Multiscreen” option is suitable, giving the opportunity to watch TV series and TV shows on a tablet, phone and several TVs at once, paying one single bill. For those who doubt, there is trial period in three days.

    Television tariffs

    Netbaynet tariffs for digital television (payment monthly) are as follows:

    • 170 rubles - 72 channels (28 broadcast, 2 children's, 10 music and others);
    • 350 rubles - 135 channels (29 broadcast, 9 children's, 21 entertainment and others);
    • 480 rubles - 156 channels (29 broadcast, 20 children's, 25 educational and others);
    • 1000 rubles - 193 channels (31 broadcast, 22 children's, 10 news and others).

    Additional services

    Internet from NetByNet is not only fast, but also secure. The provider works closely with Kaspersky Lab and offers its clients free antivirus software. software. The Kaspersky Intenet Security application allows you to protect your computer under Windows control, Mac and Linux from malware, which can enter the system from the network. This antivirus allows you to protect the user’s personal data and make online payments without the risk of losing money from credit card. An antivirus license applies to several devices at once. This means that you can protect not only the main computer, but also the additional one.

    If you connect the Internet to your child, then the Kaspersky Safe Kids option will be useful to you. Using this software package, you can limit your child’s access to the Internet and limit the time he spends on social networks. Parents also get access to their child's publications to protect them from intruders and criminals. Using the Kaspersky Safe Kids application for mobile phones, you can track your child’s geolocation and receive notifications if he leaves the apartment or school.

    Provider equipment

    For additional fee Netbaynet will ensure security not only on the Internet, but also at home. The company sells D-Link cameras configured to monitor any premises 24/7. Those who leave their child with a nanny or entrust the cleaning of the apartment to a housekeeper will now be able to monitor their work remotely, without being distracted from their work. The camera is very easy to connect, and all information recorded by it is stored in the archive for a month.

    In addition to cameras and SIM cards for phones, Netbaynet offers users its own Wi-Fi routers. Wifire are powerful routers capable of operating in the frequency range from 2.4 to 5 gigahertz. You can connect to routers hard drive and upload it to it backups data without connecting the drive directly to your computer or tablet (works with Time Capsule on Mac computers).

    Tariffs for camera and router rental

    Netbaynet tariffs for Wifire camera (payment monthly) are as follows:

    • 350 rubles - with a provider’s camera;
    • 300 rubles - with your camera or smartphone;
    • 550 rubles - with a provider’s camera for 30 days;
    • 500 rubles - with your camera or smartphone for 30 days.

    Renting a router will cost you per month.

    Regions and coverage map

    NetByNet (“Netbynet”) operates not only in Moscow, but also large quantities other cities of Russia. Among the large cities, it is worth highlighting Kursk, Khanty-Mansiysk, and Yekaterinburg. Netbaynet in Belgorod and Surgut operates with restrictions. Some other large cities like Nizhnevartovsk and Tomsk are not served by the provider at all. In Moscow, Netbaynet supports LTE networks. Coating mobile network occupies almost the entire territory of Moscow and the Moscow region. Netbynet users in Belgorod face speed limits. There, LTE is not stable everywhere, but the technology itself is supported by radio towers located in the city. Among the Netbaynet regions you can find any locality, from Balashikha to Shipulino.

    NetByNet is a telecommunications company providing high-speed fixed line on the territory of 7 regions of the country. Internet access, digital and cable television, telephony, virtual hosting- here is an incomplete list of services provided by the provider.

    Packages are also available that allow you to get more features at competitive prices.

    A convenient remote service service has been created for the company’s clients - the NetByNet personal account, available on the official website and through a mobile application for a smartphone.

    Personal account features

    The NetByNet personal account allows subscribers to independently manage connected services in convenient time, without having to wait for a response telephone operator. Among the advantages provided by the service are:

    • Getting information about personal balance and the tariff plan used.
    • Ability to change the current tariff plan.
    • Possibility of increasing Internet speed.
    • Connecting additional services.
    • Promptly sending online support requests.
    • Connecting automatic balance replenishment and promised payment.
    • Access to data on previous payments, changed tariffs, etc.

    Registration and login to your personal account

    Account registration is available for company clients who have entered into subscription agreement for the provision of telecommunications services. Login to your NetByNet personal account is carried out using the data contained in the contract: the subscriber’s personal account number is used as a login, and the password is provided by employees when signing documents.

    TO personal account a number is attached to the contract mobile phone, thanks to which, if necessary, you can recover your password. To do this, click the “Forgot your password?” button. on the account login page or follow the link https://my.netbynet.ru/#reset-password/step1. The system will ask you to select the connection region, account number and phone number to which it will arrive. text message with a new password. You can change it to a more convenient one in your NetByNet personal account in the “Settings” tab.

    The “NetByNet” provider is a high-quality operator in the Internet connection market. His work speaks for itself.

    After all, he is known in the market as one of the first apologists who provided fiber optics to his subscribers.

    Now his scope of activity has expanded and, in addition to home internet, users are also available mobile communications and digital television.

    Briefly about the Netbaynet provider

    Since 1999 the company « NetByNet » is active and provides most of the country with high-quality and high-speed Internet. At one time, they were the first in Russia to use fiber optic cable to lay highways between houses.

    Initially, various private companies acted under this brand.. But, despite the fact that each company had its own owner, they conducted a common business and always agreed with each other. They even issued identical cards. Since then, the company has expanded its field of activity, merged and acquired private companies.

    And at the end of 2001, it was decided to launch a new brand, under the general leadership of “NetByNet”. And now it included about 15 Internet providers, more than 25,000 subscribers.

    How do you rate the quality of NetByNet's services?

    FineBadly

    In July 2006, there was a merger of the three largest Internet providers who operated under the “NetByNet” brand. These were the providers Consul, Quadra and Meredian. Investment fund "Fairlie Investments" bought for $10,000,000 and organized "NetByNet Holding" LLC.

    Over time, the company has been invested in by a variety of businesses and corporations. Among them were such giants as: Gazprombank, Aton capital partners, Ivan Tavrin.

    Until today, the NetByNet provider provides users with high speed internet, verified for years and, in addition, its scope of activity has expanded into the mobile environment. And also, in addition to the city network, the provider provides services in private sectors and large enterprises.

    What does the company offer?

    The provider's field of activity is very diverse, among which services are provided:

    • for providing broadband Internet access,
    • connection digital television(Wifire TV)
    • provision of mobile Internet,
    • implementation of system integration.

    Broadband Internet access occurs through a fiber optic cable, which is much more efficient than a telephone line. And if telephone line the maximum I could squeeze out of myself was no more than 60 kb/s, then with the help broadband internet Data transfer speeds up many times faster.

    In this case, the company connects its subscribers either through optical fiber (a wired method of transmitting information based on Ethernet), or using wireless technology(Radio Ethernet).

    Digital television is now different from outdated transmission concepts digital information. So, wherever there is access to the Internet, there are so-called “ smart TVs", need to download special application, and then you can control television through a TV, telephone, or through a special set-top box from NetByNet.

    That is, just like on a computer, press pause, rewind and select what you want to watch. Even if you missed your favorite match, or an episode of your TV series, the program has a “watch first” function.

    Mobile Internet has now become an integral part world wide web. Therefore, the company offers services for mobile applications. Using a SIM card, any user can connect to mobile internet from NetByNet.

    And, for this, the company uses the LTE protocol to maintain high-speed connections. The company even has a service. If you leave a request on the company’s website, they can deliver it to you anywhere in the city. But the card can also be purchased at any NetByNet branch.

    System integration , implemented by the company, involves installation and configuration of equipment, network maintenance, as well as protection different levels and databases. “NetByNet” has long established itself as a company that has a specific approach to each situation.

    The NetByNet provider cooperates with reliable partners. In particular, this is Kaspersky Lab, which provides free maintenance of your computers and protection against malware.

    And it doesn't matter which one operating system Are you using: Windows, Linux, or Mac. Kaspersky Internet Security protects your computer from suspicious activity, DOS attacks, and also ensures security when using money transfers via the Internet.

    PLEASE NOTE!

    Official website of the company: http://www.netbynet.ru/

    What opportunities does a personal account provide?

    For the convenience of its subscribers, the NetByNet company has created a service that allows them to manage their accounts anywhere in the world and use all areas of the company’s services. This is a personal account where you can manage all areas of your traffic, including changes to your tariff plan.

    In addition, the company allows you to quickly solve problems through the support service and make payments without leaving the couch.

    The areas of activity of your personal account are very diverse:

    • the ability to find out the account balance;
    • You can pay for the services provided without leaving your home;
    • change the tariff plan and Internet speed;
    • if you are away for a long time, you can temporarily stop the Internet;
    • service " automatic payment"; i.e., for a certain time, a certain amount is withdrawn from the account every month and you do not have to manually pay for the services each time;
    • NetByNet provides all the necessary information about expenses for a certain period of time.
    • ask questions to the support service, and within a short period of time, you will be answered any question that is asked;
    • promotions, bonuses, discounts - all this information comes automatically to your personal account email.

    Personal account address: https://my.netbynet.ru/

    How to register

    To register with NetByNet, you need to follow a very simple procedure.

    First, go to the official website, then select the registration section and fill out all the fields that are indicated there:

    1. The most important field is the login. Login is responsible for all your personal data. It is your login that the support service and other users will contact. The login requirements are as follows. The login may contain letters from the Russian and Latin alphabets. And also contain the following signs: “-“, “_”, “()”. In addition, in the second field you can leave your main login, or assign a second name that other users will see.
    2. The password consists of numbers, punctuation marks and letters exclusively of the Latin alphabet.
    3. Your e-mail, to which, if something happens, everything will be reset necessary information. And to confirm that you are not a robot, you must enter your email twice.
    4. And also to confirm that you real person, and not a citizen of the planet “Zhelezyaka”, you must enter the code that will be provided in the picture.

    Login instructions

    To make entering the account convenient, the company did everything possible to make the interface look like a harmless puppy that you want to pet:

    • First you need to log in to the official website of the company “netbynet.ru”.
    • Click on the “personal account” panel.
    • Enter your number personal account and the password that the company provides to you when concluding the agreement.

    Attention, never tell anyone your personal account number and password. This will allow you to avoid fraudsters using your data. Therefore, the company strongly recommends changing the password that is provided upon concluding the agreement. For clients of the integrated network, it is also necessary to enter additional data in the upper register.

    How to change login and password?

    The procedure is standard for all users of the NetByNet provider. First, let's log in to your personal account. Then click on the “Change login / password” panel. In the selected menu we change everything we need.

    A notification is sent to your email. If you accidentally select this menu, you can ignore it. But if you still decide to change your personal data, confirm the information and click on the link. Everything, the main thing is to write it down new login/ password.

    Any password, the more complex it is, the harder it is to crack.. Never use in a password simple symbols, such as the date, month and year of your birth. Also avoid spoken phrases. The best thing is to use “abracadabra” for the password from random letters of the Latin alphabet, numbers and symbols.

    Consumer reviews of the company's services

    The problem with provider reviews is that subscribers who are satisfied with the work of the provider will not complain on the forums. Collected here real reviews users. But it’s up to you to decide about the work of each provider.

    (( reviewsOverall )) / 5 Customer rating ( 7 votes)

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