• Tricolor TV technical support number. Tricolor TV hotline phone

    The free support phone number and other methods of contacting support service offered by Tricolor TV contribute to independent execution diagnostics and error correction. Largest operator satellite television in Russia and the CIS has an expanded database of errors, their detailed description and solutions. This information available on the official website to every subscriber.

    Qualified specialists are contacted mainly for the following reasons:

    • setting up the receiver, installing the satellite and further connecting television equipment;
    • user registration in the system, login personal account on the Tricolor TV website;
    • performing a channel search in automatic and manual mode, parameters for manual operation of equipment;
    • acquisition additional packages, their activation and payment in your personal account;
    • data recovery and balance replenishment information;
    • use of additional services – automatic notification, multiscreen and others.

    Problems are promptly diagnosed and corrected. It is enough to formulate a competent request to the support service providing all the necessary information.

    Tricolor TV support phone number in your personal account

    All contacts of Russia's largest digital satellite television operator are conveniently posted on the Tricolor website and in your personal account. Let's take a closer look at how to correctly compose a request and what information must initially be provided to the operator to quick diagnostics and troubleshooting. Your appeal should consist of:

    1. number of the agreement, which is also a personal account;
    2. ID of television equipment (receiver, smart card), consisting of a combination of 12 or 14 digits;
    3. a detailed description of the error or malfunction; if the request is in text form, you can attach a photo of the error.

    TV equipment ID is analogous personal account and allows you to replenish your balance and view the current balance of subscriptions. A unique number is assigned by the manufacturer at the factory. You can view it in your personal agreement, at back side receiver, on the smart card or in the receiver settings. How to find out the ID is described in detail on the website dedicated to Tricolor.

    A detailed description of the error should contain its code, which will immediately help to make a preliminary diagnosis of the malfunction. A description of each error is in the technical section on the Tricolor TV website.

    How to contact support

    There are 2 24/7 contact numbers available for calling:

    • 8 800 500 01 23 – for residents of Russia, calls from mobile and home phones are free;
    • +7 812 332 34 98 – for residents of the CIS countries, the cost of the call is equal to the tariff of your operator mobile communications.

    If you are unable to make a call, you can contact support in the following ways:

    1. by calling or sending a message to the official Skype profile;
    2. using voice or text chat offered on home page Tricolor TV;
    3. by leaving a message in the appropriate billing menu in your personal account.

    Voice communication requires appropriate equipment on your personal computer or laptop. The text chat works in live mode, which allows you to quickly describe the problem and receive a detailed solution to fix it. If you are unable to correct the errors yourself, you can call a Tricolor TV service specialist to your home. If the television equipment malfunctions, it will be replaced.

    If you cannot use some of the functions of Tricolor TV due to the outdatedness of your technical components, you can update the receiver for free and use the multi-screen viewing mode, best quality images and other functions of the satellite television operator. The support service offered by Tricolor with a free telephone number and advanced diagnostic capabilities will help you quickly resolve any problems that may arise.

    What to do if the purchased satellite television set does not work, the signal is lost, the equipment cannot be set up, or other difficulties arise?

    First of all, don't worry. To solve difficult situations the company Tricolor created Customer support service.

    Simple phone number: 8-800-500-01-23 works around the clock, free for incoming calls from all regions of Russia from mobile and landlines. The operator on duty will answer all the subscribers’ questions. Consultants technical support will sort out the problem remotely.

    The toll-free hotline is also useful if you want to know:

    By calling the number 8-800-500-01-23, you can find out the provider's news, get acquainted with the terms of the updated tariff packages, do not miss promotions and bonus programs.

    The hotline is open 24 hours a day. If the operator is unable to answer the call, he will put you on hold. You will receive an answer as soon as it is free.

    Feel free to use toll free number hotline phone number 8-800-500-01-23 , because it was created for the convenience of subscribers and the quickest solution to possible difficulties that sometimes arise when working with the Tricolor TV set-top box.

    When the operator responds, be prepared to provide the number of the subscription agreement with Tricolor, the passport details of the owner of the equipment and the number (ID) of the receiver. This way, the consultant will be able to resolve your issue faster.

    Appeals, complaints, suggestions received by telephone are registered and transferred for immediate consideration to the company's divisions.

    Other ways to contact support

    If for some reason you don’t want or can’t talk on the phone, use other options provided on the company’s official website. This:

    • form feedback;
    • chat consultation;
    • using a virtual assistant;
    • getting to know the answers to general questions problems that most users experience when connecting the kit for the first time;
    • personal account of a Tricolor subscriber - a “Help” section has also been created here;
    • watching video instructions on equipment settings in open access on the Internet.

    In addition, always available:

    • communication via Skype: Support_Tricolor_TV;
    • sending an email to technical support: [email protected] ;
    • transmission of feedback, complaints, wishes to the address: [email protected] ;
    • discussion of the company's products and services in Tricolor communities in social networks;
    • SMS messages via WhatsApp or Viber at +7 911 101 0123;
    • direct contact to a Tricolor company representative at the nearest sales office or dealer.

    The same services are provided by Tricolor branded stores.

    How to find out the receiver ID

    The user can figure out many issues on his own. For example, a frequently asked question on the hotline is: “How to determine the receiver ID?”

    ID is an identifier personal number receiver (receiver, set-top box). It is assigned to the device during manufacture and is not repeated - like the engine number of a car. It is needed when contacting the teleoperator’s technical support and when paying for services.

    The ID of the receiving equipment is indicated in subscription agreement prominently at the top right. It is also placed on the back of the receiver . This number is also indicated on the smart card that is issued with the receiver. Finally, it can be found using the remote control.

    The receiver ID consists of 14 digits. Don't make the mistake of confusing it with the individual device code - the latter has only 8 characters.

    Dear readers of the NskTarelka.ru blog, in this mini article I will tell you about all the options with which you can contact the Tricolor TV support service.

    Those who first encounter the need to contact the technical support service of this operator usually begin to find out free 24/7 number hotline, but not everything is so simple.

    As a rule, the reason for contacting is when the channels are not shown, in whole or in part. Or some incomprehensible anomalies with payment, perhaps with the update of equipment so dearly loved by the company. In general, it all comes down to the fact that we have some problems with the display of satellite TV channels.

    And this problem must be solved in some way convenient for us.

    Tricolor TV hotline, toll-free number

    The Tricolor TV hotline, a toll-free number, is the most frequently dialed request on the Internet regarding operator technical support, but as I said at the very beginning, it’s not so simple.

    Please, here is the treasured toll-free hotline number.

    7 800 500-01-23

    What did I mean when I said that not everything is so simple? The problem isn't that it's hard to reach. No, that's not the point. But the fact is that the toll-free 24-hour hotline number is not intended for subscribers of the operator, but for those who want to become such.

    That is, if you only think connect to Tricolor- Welcome! (Welcome!). Have you already purchased equipment, are you our client, are your channels not showing? - this phone is not for you!

    I quote information from the official website.

    7 800 500-01-23
    Call toll free phone if you want to become a subscriber of Tricolor TV

    Therefore, if you are a client of Tricolor TV, forget about the operator’s toll-free 24-hour hotline number.

    Technical support Tricolor TV operator number

    hot telephone line For future clients of a well-known brand it is free, for existing clients it is paid. These are the harsh realities of life. Therefore, if you want to call technical support to resolve the issue of why something is wrong with your satellite TV, dial the following number:

    7 812 332-34-98

    For those who do not understand codes, let me explain that you will be making long-distance calls to St. Petersburg. Quote from the official website.

    7 812 332-34-98
    For Tricolor TV subscribers
    The cost of the call is determined according to the tariff of your operator long distance communication in the direction of St. Petersburg.

    For some it is important to resolve the issue for free, for others toll call no question. In any case, I recommend that before you call, you check what time your communication minute will be. I won’t say one hundred percent, but music while waiting for an operator’s response also counts per minute, according to the tariff.

    Before you make one, two, three calls to the operator to resolve a problem with the operation of satellite television, think about whether you will ruin your mood by finding out how much you were charged for the call.

    The saddest thing is when there is less money on your cell phone balance than you would like, and the problem is still not solved. I will express my own opinion, call me on my mobile or home phone technical support of the operator "Tricolor TV" is not best solution. There are much more convenient and free ways communication with technical support and resolution of problems.

    Tricolor chat with operator

    The operator has a technical support chat. It's convenient, free, and hassle-free.

    Therefore, forget about the free 24-hour hotline number, it’s not there for you anyway. Yes, and you don't need it. We go to the official website of "Tricolor TV" in “Help” section, go to the bottom of the page and click the “Consult a specialist in chat” button.

    A pop-up window will appear, fill in the fields.

    Opposite “Your name” we write down the surname, first name and patronymic of the person to whom the satellite equipment is registered.

    In the second field, enter the ID number.
    For those who don’t know what this is, pay attention in the same window, at the bottom there is a link “How to find out ID”. Click on it, in the next “Technical Questions” window that opens, click on the “What is ID” section. In this article, for each receiver model, where and what to press on the remote control to display the ID number on the TV screen.

    It can be made simpler. Look at the ID number in the contract, or directly on the access card itself

    The third line is “Subject of the appeal”, opposite it, click on the triangle, and in the list of topics that appears, select the most suitable one.

    In the fourth window, we describe the problem itself.

    After you have filled out everything, click on the “Start Chat” button.

    Tricolor TV technical support form

    The Tricolor technical support form on the official website is located at this address. Unlike chat, where online communication through correspondence in the question-answer format, here answers to your questions containing instructions for action will be sent to the email you specified.

    Filling out a technical support form, as well as resolving any questions via chat, can be a real pain for those who type with one finger at a speed of three characters per minute. Luckily, there are still other options available for communicating with the tech support hotline."

    Tricolor hotline via Skype

    The Skype hotline is a convenient solution for receiving help from technical support. The Skype connection to the operator is on the same page as the chat.
    Again, not everyone has Skype. Is it possible to call the Tricolor operator for free in any other way? The answer is positive - Yes.

    How to call Tricolor TV operator for free?

    On the same “Help” page, click on the “Call online” section. In this case, Skype is not needed, but a connected microphone must be available.

    As you can see, there are plenty of options for contacting technical support. You can contact both paid and free. Write or call, whichever is convenient for you. Choose the most suitable option and go ahead.

    Well, what can I say to this? - Everything is available in Greece, and at Tricolor too. 🙂

    Ask a question to a virtual assistant

    For those who don’t like animals, and not really people, you can resolve all issues through the Tricolor bot. This is such a smart robot. You ask a question, and it gives you the answer and tips on where to read on the official Tricolor website at your request.

    There, on the help page, click on the “Ask a Question” tab virtual assistant", and we start communicating.

    Perhaps some of the readers will find my article useful -. Don't pay attention to the title of the article. The solution to problems with displaying channels in this article applies to any satellite TV.

    And at the end of the article “Tricolor TV Support Service - hotline, toll-free number, chat and more”, watch the video - Software update for GS U510, GS E501, GS E502, GS C591 and GS C5911 receivers.

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