Hotline telephone number of the post bank. Hotline of Russian Post

Post office 454108 Chelyabinsk. I can’t receive the parcel (12461724030776), sent to me by cash on delivery for more than a week, it arrived on June 26, 2018 (I received an SMS from the sender), it contains a very necessary spare part for repairing an electric stove. Upon arrival at the department on June 27, 2018, it turned out that at the parcel departure office (Zelenograd), the receipt indicated a cash on delivery of 1000 rubles (cost of goods + shipping), the same information came from the store where I made the purchase and upon further communication with it was confirmed by store employees. The notice indicated a cash on delivery payment of 1,478 rubles (there are photographs of the receipt and notice). The department employees first promised to sort it out (come back in 2 days, we will coordinate with senior management, came on Saturday - there is no department management, come on Monday morning. Came on Monday 07/02/2018 before lunch break (from 13 to 14 local time), question was not resolved, because there was lunch at the central post office at that time, etc.). Upon arrival after lunch from the deputy. I heard from the head of the department that they couldn’t release the parcel without approval from senior management, then she said that the parcel was being sent back, let them sort it out at the sending point and she wouldn’t talk to me. When asked on the basis of what document this is being done, the answer was an order from higher management. To a question by phone on 07/03/2018, an answer with links to the Rules for the provision of services postal service, did not receive any other document, telephone number of senior management deputy. refused to tell the department. According to paragraph 35 of the above Rules: 35. Postal item or postal transfer returned to the return address: a) at the request of the sender; b) if the addressee (his authorized representative) refuses to receive it; c) in the absence of the addressee at the specified address; d) if it is impossible to read the addressee’s address; e) under circumstances that exclude the possibility of the postal operator fulfilling its obligations under the contract for the provision of postal services, including the absence of the addressee's address indicated on the item. Regarding point a): I did not give a statement; under point b): I do not refuse to receive the parcel, I do not want to pay the additional money that has arisen inexplicably. Give me the parcel, I will pay 1000 rubles + transfer commission. And then figure out for yourself why the error occurred. Points c), d) j this case have no relation. Regarding point e) I do not see any circumstances that exclude the possibility of the postal operator fulfilling its obligations under the contract for the provision of postal services. For example, there is no me or my confidant long time. I left a written complaint on 07/02/2018 in a book located in this department. I ask you to look into the professional competencies of the employees of this branch of Russian Post and resolve the issue on its merits. Otherwise, I reserve the right to go to court.

The official operator of the Russian postal network is the state company Russian Post. With its help, more than half is delivered postal items, parcels, letters.

Problems arising in connection with contacting the company are resolved by contacting the Russian Post hotline.

Russian Post hotline phone number

The Russian Post hotline number is 8-800-200-58-88.

Free hotline of Russian Post

The free Russian hotline operates 24 hours a day, seven days a week and seven days a week.

By calling 8-800-200-58-88, the operator will offer the client to use the following functions, using dialing numbers in tone mode:

The queue at the post office is more than 5 people long. After entering the post office number, the system notifies the head of the post office about the complaint.
Obtaining information about the movement of mail. After entering the track, the system tracks the location of the parcel, letter, parcel.
Information about the work schedule of the post office.
Information on money transfers.
Other consultations.

The indicated number is the number of the Cooll-center, so consultation will be provided quickly and fully.

Hotline for monitoring the quality of service and leaving complaints

You can file a complaint through the company’s website through the “Public Reception” menu. To do this, fill out a small form for the applicant, a return email address to which a response will be sent, the subject of the complaint and the text of the appeal. You can send a complaint to an email address.

Additionally, you can file a complaint through an online consultant through the mobile application by writing to the company’s email [email protected]

Postal Tracing Line

Checking for missing mail items is carried out through the company's website. First of all, the status of the shipment is checked by the track number:

If this is not possible, then you must submit an application to search for the shipment through the company’s website in the section “ Emails».

The Email Messages feature allows you to request background information, formulate claims for search of postal items in Russia and abroad, evaluate the work of post offices and their employees.

Receiving Electronic Registered Letters will free the user from notifications from government authorities on paper. This function So far it only works in a few regions of the Russian Federation.

What can you find out over the phone?

Users postal services The hotline helps resolve the following issues:

Compliance with delivery deadlines for letters and parcels.
Maintaining the safety of postal items.
Non-delivery of parcels to the addressee.
Appeals to improve the quality of service, filing complaints.
Clarifying the parcel delivery status, registered letter.
Obtaining reference information.

In what cases will support not be able to help?

Operators cannot always provide the necessary full consultation to the client. If the notification of delivery of a registered letter is lost, it is impossible to duplicate it, since it contains the signature of the recipient.

If the requirements for package packaging are not met, the operator will not help with reimbursement if the contents of the package are lost.

Other methods of communication

In addition to calling by phone, the company offers additional ways connections:

Mobile application

For convenient and effective interaction with customers, the company has developed a mobile application for Russian Post.

It has the following functions:

Tracking of shipments and delivery of notifications about the status of shipments.
Arranging for delivery of a parcel or package to your home.
Information about the amount of cash on delivery and other fees.
Storing and adding sent messages, letters, parcels, parcels. Adding is possible using a barcode.
Contains information about all post offices, addresses, telephone numbers, and work schedules.
Communication with operators using online chat.
Search index by address.

You can download the application at Google Play, App Store.

Chat on the Russian Post website

The user can also start his own topic in the chat on the site. Using the electronic assistant, you can track your mail, find out the office hours, and get answers to your questions.

E-mail

A convenient way to contact the company is to send a request to email address [email protected]. The answer will be sent to the user's email.

Operator competence

The communication provided through the official website with users of postal services is designed to increase the qualitative and quantitative efficiency of the company. The gradual reorientation of the organization from a public service to a commercial company makes it possible to improve the quality of customer service and provide high level user support.

The operator will provide advice on working with your personal account, ways to track tracks, and provide information about all post offices.

If, after consultation with the operator, the client does not receive comprehensive information, he can file a complaint through the company’s website.

When collaborating with any bank and any financial institution, no matter for what purpose the client applies there, be it obtaining a loan, opening a deposit account or creating bank card, most consumers systematically have certain questions. They may relate to the use of services, or may arise due to the emergence of any problems, but, of course, these issues must be resolved directly by the banks and financial institutions whose clients are the interested parties. For this purpose, most companies create contact centers and support services, where employees of the organization are ready to provide answers to their clients to any questions.

This trend has not bypassed a fairly new participant in the Russian banking industry, PJSC Pochta Bank. And today we want to talk about the operators of Pochta Bank, about how to “reach out” to them to receive high-quality and detailed advice.

How to contact the Pochta Bank operator by phone

Perhaps the most comfortable way to communicate with the operator of the Pochta Bank contact center is a direct phone call. With this approach, you can most accurately pose the question, describe the problem and receive a concise, accessible answer. It is for this purpose that PJSC organized a specialized contact center, where all bank clients can get advice. It is important to emphasize that all calls to the bank’s contact center are offered to clients of all mobile and landline operators telephone communication absolutely free.

You can call the Pochta Bank contact center at .

The call is free throughout the country. As for the call center's operating hours, it operates from 8 a.m. to 10 p.m. local time.

"Pochta Bank" - operator number for calls abroad

In addition to clients staying on site Russian Federation, Russian Post Bank also made sure that clients located abroad had the opportunity to clarify the required questions or resolve possible problems using bank services in the contact center. For this purpose, a separate operator number for foreign subscribers was launched.

You can reach the contact center by phone +74955321300.

The use of "+7" is mandatory.

Contact the Pochta Bank operator through the form on the website

If your question that you want to put to a bank support employee is not urgent, and you do not want to waste time waiting for an available operator, the organization offers its clients the opportunity to ask a question through the form feedback on the website. To do this, you must perform the following steps:

Visit the bank's official website at pochtabank.ru.
In the main menu, click on the “Help” button.
Scroll down the page that opens to the bottom and find the feedback form.
In the form, indicate your full name, number contact phone number and email address, actual residential address.
From the drop-down list, select the most appropriate topic for your message.
Describe the essence of the request in the “Message text” field.
Click on the “Submit” button, which will become active after entering all the required data.

After reviewing your application, the relevant Pochta Bank specialists will contact you to provide advice.

Contact the Pochta Bank operator via a call back from the website

Another excellent communication option for those clients who do not want to wait in line to call a call center operator is to use the feedback order form. It is also available on the Pochta Bank website and to initiate the procedure for ordering a call, you should follow these steps:

Visit the official website of Russian Post Bank.
On home page Find the “Contact Us” hyperlink. It is marked in red and is located at the top right of the page.
Hover over the hyperlink or click on it if you are using a gadget with touch screen.
Click on the “Order a call back” button in the window that appears.
On next page enter the following information:

Subject of appeal;
Email address;
Client's full name;
Contact phone number.

Using a special slider, select the range of the most convenient time to contact the contact center operator. For example, from 10:00 to 17:00.
Click on the “Order a call” button. It will become active if all fields are filled out correctly.

Note that call backs carried out by the bank’s contact center from 8 am to 10 pm Moscow time.

Contacting the Pochta Bank operator via a call from the website

Last but not least convenient way connection with the support of the Russian Post Bank, this is a call directly from the official website. You can reach the contact center by following these steps:

Visit the bank's official website.
Hover over the “Contact Us” hyperlink.
Click on the “Call from website” button.
If the system asks you for permission to access the microphone, grant it all necessary permissions.
Wait for the connection and ask all your questions to the operator.

That was all available methods communication with the operator "Pochta Bank".