If iTunes doesn't see the iPad. The main reasons for unstable operation. Apple Mobile Device USB Driver does not appear

iTunes is a service that greatly expands the capabilities of your Apple device. But to use most of the functions you need to use computer version iTunes, which works using the connected USB cable of the device. But the following problem may occur: for some reason the application will stop synchronizing with connected devices, and this will greatly limit the capabilities of your iPhone, iPad or iPod touch. We are trying to figure out why the computer does not see the phone connected via cable.

Why does iTunes not notice the connected device (iPhone, iPad, iPod) to the computer/laptop?

There may be several reasons for such abnormal program behavior:

• The iTunes version is out of date or not current.
• Files providing normal work programs were damaged malicious virus or by the user himself.
• The USB adapter that helps synchronize the device with the computer is faulty.
• The problem may be caused by the device itself if the USB cable input is clogged with dirt or dust.
• The computer is not given permission to use device data.

How to fix the problem

If you don’t know what exactly is the cause of the problem, then use all the ways to eliminate it one by one until you find the one that really helps. All instructions below will be arranged in the following order: first they will be easy and quick, but no less important ways fixing the problem, and then longer and more complex ones.

Reboot your phone and PC

When any problem occurs, the first thing to do is reboot everything possible. All processes running in background, will be restarted and unnecessary applications- are closed, so many errors can be resolved by themselves.

Issuing a permit

The first time you connect your device with a USB cable to your computer, a notification will appear on the screen asking you if you trust this computer. If you answer "Cancel" or simply ignore the message, iTunes will not be able to sync with your device, so permission must be granted.

Checking and replacing the USB cable

If the reboot does not help, then you should check whether the USB cable has any external or noticeable damage, kinks, or punctures. You should try connecting the device with the same USB cable to any other computer or laptop, if possible, and check whether this problem persists there. But before carrying out the experiment described above, you need to clean the Lightning input. You can also reconnect the device to another USB port on your computer.

iTunes Update

If the program version is not current on at the moment, then it may not work correctly, you should update it:

Reinstalling iTunes

Perhaps the application files were damaged by a malicious virus or, accidentally, by the user himself, then there may be problems with its operation. Updating the program will not help in this case, you should download installation file from the official Apple website page dedicated to iTunes - http://www.apple.com/ru/itunes/download/, and go through the process again iTunes installations, having first deleted the previous version.

Resolving a conflict between iTunes and antivirus

Maybe, iTunes actions mistakenly limits the antivirus running on your computer or laptop. But first you need to find out whether the computer sees your Apple device. The following will provide instructions for each operating system separately.

Mac OS

1. Press the Option button on your keyboard and expand Main apple menu by clicking on the apple.
2. Go to the System Information section.
3. Go to the System Report subsection.
4. In the Hardware section, select the USB option.
5. If the computer sees your device, it will appear in the list of connected ones under its name. Completely disable your antivirus and try syncing again. If the device is not in the list, then the problem is not with iTunes and conflicting applications, but with the USB port, USB cable, or the device itself.

Windows

Which solution to solve the problem to choose for your case depends on which icon is displayed next to your connected device:

Video tutorial: How to update drivers if iTunes does not detect the device and its contents

How to avoid similar problems in the future

There are several simple rules By following these steps you can greatly reduce the chances that you will encounter this problem again in the future:

• Check availability regularly iTunes updates that the program version has never become outdated. Most problems associated with the service arise precisely because the application version is out of date.
• Get several original USB cables so that if one breaks, you can use another, and also be able to check the cause of the failure by replacing one cable with another.
• Do not try to modify iTunes program files without proper knowledge, as damage to them will lead to a breakdown of the program itself.

So, if the iTunes application does not notice the phone or tablet connected to the computer and does not synchronize with it, then you should fix the error manually: update or reinstall the program, replace the USB adapter or port to which the cable is connected, update or install drivers manually. If none of the methods described above helped fix the problem, then there is only one thing left to do - transfer the device to an official service Apple so that qualified specialists can figure out what’s going on and resolve the problem.

When iTunes stubbornly refuses to accept the iPhone connected to it. Today we will tell you about some more methods of combating this disease, which will be useful for both iPhone and iPad.

First of all, if you have a problem recognizing the device in the “tuna”, make sure that: a) the USB cable you are using is working properly, b) installed latest version iTunes, c) the i-device is connected directly to USB port(it’s better not to use extension cords), d) installed on the computer latest updates, e) if you have an antivirus/firewall, then try stopping it for a while. As a last resort, try connecting the i-device to another computer (subject to all the specified conditions).

If all attempts are in vain, then use one of following instructions(for Mac OS and Windows).

Instructions for Mac OS:

Step 1: Disconnect your i-device from your computer.

Step 2: Open Finder and look for iTunes in your Applications folder, then drag it to the Trash.

Step 3. Deal with the iTunes shortcut in an equally brutal manner (to the Trash).

Step 4. Now you need to select “ Go->Go to folder: System/Libraries/Extensions/ and click on “Go”.

Step 5. Find the file AppleMobileDevice.kext and move it to Trash.

Step 6*. Another file can be deleted by selecting “ Go->Go to folder: System/Libraries/Receipts/ and click on “Go”.

Step 7*. Find the file AppleMobileDeviceSupport.pkg and move it to Trash. When prompted for an administrator password, enter it.

*If you have Mac OS X 10.6 or later, the “AppleMobileDeviceSupport.pkg” file may not be present, which means you can skip steps 6 and 7.

Step 8: Restart your computer.

Step 9. Select “Finder->Empty Trash” and restart your computer again.

Step 10: Download and install the latest version of iTunes.

Step 11. Connect your i-device to your computer and open iTunes.

Instructions for Windows XP (restarting the Apple service Mobile Device):

Step 2: Select Start->Control Panel.

Step 3. We are interested in the “Administration” section, open it.

Step 4: Select Services.

Step 5: Find the stitch Apple Mobile Device

Step 6. Start the service again - click on the arrow (Start service), or right-click on the line and select “Start”.

Step 7: When the service restarts, connect your i-device and open iTunes (if it doesn't open automatically).

Instructions for Windows Vista/7 (restarting the Apple Mobile Device service):

Step 1: Disconnect your i-device from your computer and close iTunes.

Step 2: Select Start.

Step 3: In the Start Search field, enter Services and open them when the search is complete.

Step 4: Find the stitch Apple Mobile Device and click on the square icon (Stop service), or right-click on the line and select “Stop”.

Step 5. Start the service again - click on the arrow (Start service), or right-click on the line and select “Start”.

Step 6: When the service restarts, connect your i-device and open iTunes (if it doesn't open automatically).

If this doesn't work, try setting automatic start Apple Mobile Device services (double-click on the service and in the “Startup type” field put Auto).

If none of this helps, then perhaps you will find a solution.

This material will address an important issue. Often, owners of iOS gadgets are faced with the fact that the computer does not see the iPad via USB. This happens for various reasons. And we will look at the most common of them in this article.

Note that it is not difficult to identify the reason why the computer cannot see the tablet. And it's also easy to fix. The most important thing is to know what causes detailed misunderstandings.

But sometimes the computer does not see the tablet due to a serious breakdown of some element of the gadget (or the PC itself). In such situations, you cannot do without the help of a professional. But first things first...

This is the most common problem that results in the computer not recognizing the iPad. If you connected your iPad to your PC using a USB cable (and this almost always happens when using this accessory), the lack of interaction may be due to a damaged cable. Only in rare cases does an iOS device and laptop exchange data via a Wi-Fi network.

If your USB cord for several months or years, it could have become unusable due to prolonged use. Especially often, the accessory breaks at the very base.

Carry out a thorough inspection of the USB cable with which you work with the iOS device on your computer. If you notice a visible defect, it means that the reason for the lack of connection lies precisely in this.

To solve the problem, take these tips into account:

When the iTunes version is out of date

This also happens not so rarely. At one point, the user connects his Apple tablet to the PC. The utility, as always, starts. However, she is in no hurry to recognize the iOS device. Access to the smartphone is blocked.

After various attempts to correct the situation, the user realizes that the problem is with an outdated version of iTunes. And this utility no longer supports updating the operating system.

If a similar problem occurs with your device, follow these steps:

• Go to the Apple resource on the Internet, in the utilities section.
• Find the big button blue with the title "Download Now". Click on it and the download of the “fresh” version of the utility will start.
• Install the utility and update it.

But you can carry out the above procedure even easier. Just do it iTunes launch. Then select the help item in the menu, and after that - the update section. The system itself will find updated versions of programs and, if necessary, download them.

Connector clogged as the cause of the problem

Without exaggeration, this is also a common reason that the laptop does not see the tablet. And a blockage most often occurs when its owner carries his gadget in his trouser pocket. But this is typical for iPhone owners. Usually, small debris accumulates in pockets, which gets into the holes on the device body and clogs them over time. This happens especially often with the headphone hole.

To solve the problem you need:

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• Liquid gets inside the gadget.
• Damage occurs after the device has been dropped or hit.
• There is a malfunction in the power cable of your gadget.

With such problems, it is unlikely that the most experienced user will be able to solve them at home. And if he tries to do something, he will most likely break the device even more. Therefore, it is better to take the device to a repair shop, where a specialist will conduct diagnostics and identify the source of the malfunction.

iTunes - proprietary program from Apple, which allows you to synchronize your device with a PC, transfer data to it and save information on your computer. If iTunes doesn't see your iPhone, you won't be able to save your contacts book or copy new music to your phone. We will analyze in detail what causes the problem and how to connect an iPhone to iTunes.

Let's start with the most simple reasons, due to which a communication error often occurs. How to connect iPhone to iTunes:

1. The phone or tablet must be turned on at the time of joining.
2. When connecting a mobile device to a PC, the system message“Trust this computer” – click on “Trust”. If you accidentally selected “Do not trust”, disconnect your smartphone from the PC, in the menu click on Settings->General->Reset->Reset geo settings. The next time you connect, you will again be prompted to trust before syncing your iPhone.
3. Check that the computer's USB port and cable are in good condition. Connect the cable to a different port, first disconnecting other USB accessories. Check the connection using another suitable cable.
4. Restart your PC and mobile device.

If after all iPhone steps still won't connect to iTunes, move on to troubleshooting more serious causes of the problem.

iTunes App Version

If your Apple phone does not sync with a PC running Windows 10 or Mac OS X, check the iTunes version. If you haven't updated it for a long time, it might be out of date and no longer match the version iOS mobile devices.

What to do if iTunes does not see iPhone 5s and higher due to version differences:

1. Launch iTunes. In the “Help” menu, click on “Check for updates.”
2. The application will check the version, if a newer one is found, you will be prompted to download it.

To install the latest version of iTunes on your computer, you will need Windows 7 or higher, and you need 400 MB of free space on your hard drive. Therefore, on a computer with Windows 10 you can easily install new program, but you won’t be able to do this on Windows XP.

After installing iTunes, check the device connection again. If the iPad and iPhone do not connect, or you have already installed the most latest version program, so you were not prompted to update it - check for other reasons for the error.

You can also not update the program, but completely remove it and reinstall it on your computer. In the control panel, click on iTunes and click “Uninstall”. Check that all its components - services are removed Apple Update and Device Support, Bonjour. Manually erase the iPod and Bonjour directories from the directory Program Files. Then go to Apple's website and download the app again.

Device drivers

Connection to iTunes app may not work due to incorrect drivers on your mobile device. To fix the problem, you need to update them. How to connect to iTunes in this case:

1. On your PC desktop, click on the properties of the “My Computer” shortcut and go to “Device Manager”.
2. Find a gadget from Apple in the list of equipment. Right-click on it and click on the “Update driver” sub-item.
3. Go to the search for drivers on your computer. Note that you must select a file from the list of previously installed utilities.
4. Select that you want to load files from disk. Click "Browse".
5. Open the Program Files/Common Files/Apple/Mobile Device Support/Drivers directory, select the file whose name contains “usbaapl”.
6. Click “Next” to start the driver download.

Try to spend iPad sync or iPhone.

Apple service

One of the reasons why iTunes does not see the iPhone is incorrect operation Apple Mobile Device Service. To restart it:

1. Launch “Control Panel”, go to the “Administration” subsection, then “Services”.
2. Click on the name of the utility you are looking for. Stop it and then start it again.

Connect the device to the PC and start connecting again.

Alternative method

If you can't figure out how to sync iPhone with iTunes, try an alternative file manager iTools. The program has a Russian interface, it implements all the basic functions of the proprietary application, and also adds additional features on management installed programs, photo stream, SMS.

In iTools, you can see all contacts and media files, make backup copy iPad, iPhone 6 or other model.

Conclusion

We figured out why iTunes and Apple gadgets sometimes don't sync. There are not many reasons, so you can easily fix the problem. If you have checked all the methods, but the error remains, contact service center to eliminate it.

Sometimes you need to connect your iPod to your computer to download audio and video files or to transfer applications that you have already purchased from App Store. But there are situations in which iTunes does not see the iPod. They cause inconvenience to the user, and therefore you need to know how to fix this problem.

Possible causes and solutions

The reasons why the computer does not see the iPod may vary. The reasons why a gadget is not recognized are often a software malfunction or a malfunction of the gadget. In case of some breakdowns, you can fix them yourself, but if this is not within the user’s competence, then you need to contact a service center.

USB cable is damaged

If the computer does not see the iPod, but is charging via USB, then the reason is that the USB cable or USB port on the computer you are using is damaged. Therefore, you first need to inspect them for the absence of visible damage and dirt. If possible, during testing you can replace the wire with a known good one. A non-original cable can charge the gadget, but cannot transmit data.

After this test, you need to check whether the Mobile Device USB Driver is displayed in the “Device Manager” or not. Everything is fine if Device USB Driver is displayed, but if not, then you should find the appropriate driver.

USB driver not installed

Together with iTunes, the Apple Mobile Device Support component is automatically installed, which is necessary for the functioning of the iOS device. If this part is missing, then you need to reinstall iTunes. If necessary, find the driver and reinstall it.

iTunes version is outdated

After checking the drivers, open iTunes. Next you need to look at what version is installed: if the latest version of iTunes, then everything is fine. If not, then most likely iTunes program does not recognize the iPod for this reason. To fix the problem, first uninstall iTunes and then install the latest version.

Not updated software

Often, a gadget may remain “invisible” to unupdated iTunes software, since Apple does not allow the updated software to work iOS versions with the old one iTunes version. Therefore, you just need to update the application and software on the computer you are using, and then restart both devices.

iTunes does not recognize iPod in Microsoft Windows

If iTunes doesn't see the iPod in operating system Microsoft Windows, then you should do the following:

If these steps solved the problem, then select automatic launch of the Apple Mobile Device so as not to encounter this kind of trouble in the future. If drivers are the cause of this problem, then in Device Manager, right-click on the option "Record Apple iPod» and select a team "Update driver" in context menu.

iTunes doesn't see iPod on Mac OS

1. Disconnect the gadget from computer device, closing it in iTunes in advance.
2. Launch a basic file manager Finder and move the following components to the Trash: iTunes folder, iTunes program shortcut from the launcher, AppleMobileDevice.kext file, AppleMobileDeviceSupport.pkg file .
3. Restart your PC.
4. Empty the Recycle Bin and restart your PC again.
5. Update iTunes for Mac to the latest version.
6. Connect your iPod.

Contact Apple Support

If the cause of the problem is not included in the listed list or the methods do not resolve the problem, then you need to contact Apple support.