I can't download Skype. Why can't I install Skype?

Skype – free application for sending text messages and making voice and video calls over the Internet. To take advantage useful features programs must be downloaded to the device installation file from the official website. Sometimes users are unable to do this because the download is blocked in the browser. You can correct the situation using a simple procedure. Let's look at the question, what steps can you take to download the Skype distribution onto your device?

Check your Internet Explorer settings to successfully download Skype

Users cannot download the program installation file if the current security settings do not allow its download. When I try to download through the browser Internet Explorer throws an error, the problem can be solved by following these simple steps:

Run Internet browser Explorer on your device and go to Internet Options.
In the Dangerous Sites section, click on Sites. In the list that opens, look to see if there is skype.com or download.skype.com. If one of these names is in the list, you need to highlight it with the cursor and click Delete.
Close the tab and go to the Internet section. Next, you can choose several options for action. The first option: when the user needs to unblock the downloading of files, he will need to go to the Other section and find the Download item. In the Launch programs and unsafe files option, select the Suggest checkbox. Close the window with the OK button. Another option is to reset the security settings for the Internet section. To do this, click the Default button. The third option is more suitable. It consists of clicking the Select default security level for all zones button.
Restart your computer and download the Skype installation file.

Use a different browser (such as Firefox) to resolve the issue

If the above steps did not help solve the problem loading Skype, then try using a different browser. Firefox, Opera, Yandex are suitable for this, Google Chrome and others. Just launch your browser and follow the link to download the file. Then run the installation and follow the instructions step by step actions. In the event that the messenger is already installed on your computer, you will need to close the program on the screen. Click on the application icon on the taskbar and select the Quit Skype option.

You can solve the problem by downloading the file on another computer. Then simply transfer the installation file to your device. When the user urgently needs to call or write text message friend, but don’t have time to install the program, you can use necessary functions applications via the web version of Skype. To do this, you do not need to download and install the program on your computer.

Today, communicating with family and friends via the Internet is extremely convenient, and it can be done completely free of charge using special software. One such program is Skype. You can use it anywhere, as long as you have a computer, laptop or even mobile phone With high speed internet and an appropriate headset that will allow you to hear and see the interlocutor during communication. But still, most users encounter problems during installation of the utility. In this article we will try to figure out why Skype is not installed.

Some general information

For several years now, people have been successfully using a program called Skype, which has a lot of capabilities. For example, you can talk to friends and family living abroad, and do it absolutely free. The same applies to correspondence. But this is not the entire list of advantages. It is possible to create video conferences. By the way, after latest changes this feature is also free. Available group calls and much more.

So, as noted above, there can be very, very many reasons why Skype is not installed. The most common are various kinds of incompatibilities and lack of important files and system components required for normal functioning programs. Firstly, you must understand that installing the program on a PC should be carried out only when there are no various viruses, DirectX directories are installed, etc. All this will avoid problems and in most cases is a solution.

Of course, the application requires a certain amount of space on your computer, as well as virtual memory. If your device does not match minimum requirements, then in this case you need to update your PC. Now we will look in detail at how the program should be installed on a computer. But first you need to download it. It is advisable to do this from the official website. This way you can exclude the presence of viruses in the executable file.

Installing Skype on a computer: step-by-step instructions

So, we went to the official website of the program and found latest version product. After that, we start downloading and save the file. Next you will be asked to download full version. Everything happens at three simple steps. All you have to do is click “Next”. What you should pay attention to is the installation of MSN as home page from Skype. Of course, this is optional, but it is much more convenient to use Google or Yandex. Although if you use Opera browser, Chrome, then it still won’t work.

Depending on the speed of your Internet connection, installation may take just a couple of minutes or more. If the signal is bad, then you may not be able to install the program the first time, but we will talk about this a little later. After the process is completed, you will be automatically thrown out to home page Skype programs. The installation of the program is complete. You will be prompted to log in or register. If you already have an account, then you simply “log in”; if not, then go through a minute-long registration.

It is advisable to check the box for automatic authorization, this will allow you to enter the program immediately when Windows startup. Just in case, write down your username and password. This can be done in a notebook, somewhere on a computer, on cloud drive, mail, etc. After you have completed the installation, registered/logged in, you can add contacts. To do this, you must send a notification. When the user accepts the application, you will receive a corresponding message. That, in principle, is all that concerns the installation of the product and the first steps in the program. As you can see, everything is extremely simple and clear. As for Skype itself, it is extremely convenient to use, which is facilitated by its intuitive interface.

Skype won't install on my computer

Many users have difficulties already when installing the program. It’s impossible to say for sure why Skype won’t install, but you can still sort out the problem. First, you need to use the software from the official website. If after this the situation has not changed, then try disabling the antivirus that may be blocking executable file. The same goes for the firewall. operating system. During installation, you can turn it off or add the program to the exclusion list. As practice shows, this solution helps 30% of users.

If this doesn’t suit you specifically, then we move on to radical measures. We install programs to clean the computer registry and perform a scan. After that, follow the instructions, delete the broken files and try to install the utility again.

The fact is that the registry can cause a huge number of Skype malfunctions, in some cases even the computer system suffers ( hardware acceleration, performance, graphics, etc.). But if this does not help, then you need to look at the log file, which will indicate an error when installing Skype. You can use the information obtained to find a solution to your problem.

Problems and incompatibilities of the operating system also occur. It is important to understand that most often the problem cannot be easily detected. If the problem is not a virus or registry, but lost or broken files Windows, you will probably need to reinstall the operating system. In 99% of cases, this helps and solves all problems. However, if Skype gives an error during installation, then most likely you are not installing the latest version from the disk. It will need to be updated manually, after which the problem should be solved. If this is not possible, then you can turn to friends and acquaintances.

It gives errors.DLL, what should I do?

You need to understand that each program has a main file that is responsible for its performance. If it is not there or it is broken, then the utility will never work. Errors like .dll are the absence of any file in the library. Fortunately, this disease can be treated very quickly, and it does not take much time. You will need to find the document "file name".dll. The phrase in quotes is the file that was not found. For example: kernel32.dll. An error in Skype may be caused by its absence. All you have to do is download it and follow the installation instructions. The DLL file will need to be dropped either into the program folder or to another location.

The following type of problem occurs quite often. During installation it says "kernel32.dll not found". An error of this kind in Skype is not uncommon. But it can be fixed quite easily. You need to download the file and put it in Windows folder. I would like to note that the importance of this problem should not be underestimated. This is due to the fact that this file has great value for the operating system itself, since it is directly responsible for the correct handling of virtual memory. By installing it, you will kill two birds with one stone. You need to put it in the windows/system 32 folder. That’s it, the problem is solved.

If during installation you are asked to allow copying with administrator rights, then feel free to click “Yes”. It happens that it gives an error stating that the file is protected from copying. This can be resolved by restarting the PC. If you are offered to replace an existing .dll, then we do it. That, in principle, is all that can be said about this problem. If for one reason or another you are unable to copy, then do the following. Go to safe mode, copy kernel32.dll, “Skype” and restart the system. The problem should be resolved.

Fixing error 1603

As practice shows, most often this problem occurs during an attempt to update a program. Again, by installing Skype from the official website, you will most likely avoid this mistake. But if it does arise, then there is no need to panic. There is a solution, and it is quite simple and understandable. First of all, you need to pay attention to the integrity of the computer registry. Most often this is precisely the reason. To check the operating system, you need to download a special program. Currently there are a bunch free software to scan and restore the registry.

After you have completed complete cleaning and check, remove the old version of the application. It is advisable to do this through “Add or Remove Programs”. The fact is that in this way you can completely get rid of Skype files on a laptop or computer. If you uninstall the application via uninstall, there is a high chance that the problem will remain. Restart your computer and go to the official website. It is from there that we download the latest version of the utility. We install and update, if it remains, then we need to try to do something else to fix the problem.

There are special utilities for automatic treatment of system faults. This is the program we will try to work with. You can download Fix It. After this, you need to install the program and completely remove Skype. In principle, you can run Fix it. Everything about everything may take a few minutes. After this, the program will complete its work. We need to download the latest one Skype version and try to install and update it. If everything went well, congratulations, the problem is solved. When the error remains, you need to reinstall the operating system, this will definitely help.

A little about how to solve problem with code 1601

There are several ways to solve this problem. It does not occur so often, but it still occurs in 15% of users. During installation, you may be presented with a window in which it will be written: “Error code-1601”. Some people get the message: "Could not access the Windows installation". Essentially, these are the same thing, only in different manifestations. However, the problem is treated in the same way.

First of all, the operating system is recommended. If this does not help, then you need to start Windows in safe mode. The fact is that Skype during installation gives an error in normal mode, but if you try to connect network drivers and run it as noted above, then there is a chance that you will be able to solve the problem.

Most often the reason is faulty MSI packages. Therefore, we need a program to repair or install them. One of these utilities is SafeMSI, which is distributed completely free of charge. For more comfortable work, you can download the Russian version. After launching, the program will automatically perform all the necessary actions, you just have to wait a few minutes. Often when installing 1601 after restoring the MSI packages it disappears. If this does not happen, then we do the following.

Go to the "Start" menu, then click on the "Run" box. IN this method This means working with the same packages, but in a slightly different way. To do this, type msiexec/unreg, press enter and wait for the process to complete. After that, go to “Start” - “Run” again, but this time we write msiexec/regserver, press enter again and wait. We are trying to install Skype again from the official website, most likely everything will be fine and the problem will be solved. If this does not happen, it is strongly recommended to install Windows package Installer, preferably the latest version.

Error code 2738 and its solution

At one time there was such a problem. The program worked normally for a certain period, after which it abruptly stopped functioning and was no longer launched. After this, an error appeared when installing Skype 2738. To this day there is no clear solution. Some people have to reinstall the operating system in order to use the program normally. Let's try to figure out why Skype is not installed in this particular case. Often this problem is accompanied by internal error operating system, after which the application cannot be installed or launched.

As practice shows, it is not possible to manually remove Skype, the reasons for this are: internal problems. Sometimes a window with a login and password opens, but it is inactive, even after you have entered all the data. The same applies to the portable version, which may also not start in most cases. To solve the problem, it is recommended to reinstall or completely remove the Skype plugin called Click to Call. It is advisable to use special uninstallation programs or the standard one included in your operating system build. If nothing works, then we take the following measures.

Go to “Start”, then “Run”. In the empty field we write the following: regsvr32jscript.dll, press enter. In most cases, this helps solve the problem. As you can see, it is contained in Java scripts. WITH great confidence we can say that this is a system error that can be solved by installing Fix it or using the method described above. If Skype gives an error, it is recommended to contact technical support or reinstall the operating system. There is a high probability that the problem will resolve itself after some time. This is due to temporary overload of servers or some system failure. However, we tried to solve this problem, and this should help.

Troubleshooting other problems

It must be said that the mistakes described above are not all that may come your way. There can be a whole lot of them, for example code 1638, 1711 and many others. It is important to understand that they all have something in common. As a rule, this is a malfunction of a file or blocking by an antivirus. It is always recommended to install Fix utility It, which helps to overcome the prevailing number of errors. This program can cure many things, and this will be confirmed by many Skype users who used it. Of course, there are a lot of analogues that no one forbids you to try. If you still cannot install Skype, then reinstall the operating system.

If you try to install an older version of Skype onto a newer one, you will also receive the corresponding error. If there is a need to use this particular program, then you first need to completely remove the one that is already installed, and only then reinstall the application. The best thing to do is to restart your computer and remove all plugins. This guarantees you a “clean” installation of the program and its normal operation. You can also try to rollback to more old version, which is also an option. In this case, you do not need to delete or reinstall anything, you just need to restart Skype.

To ensure that you can install Skype normally, follow the instructions during installation. This will help you do everything exactly the way it should be. Moreover, it is advisable not to disable the antivirus if not required. Only sometimes does computer protection block such programs. You need to understand that the error can be absolutely anything, the main thing is to know how to correct it. As noted above, they are ideal for this special programs. This Windows Installer, Fix It, etc. Don't forget to install DirectX and the most latest updates. This will avoid errors related to missing dll files.

If you have successfully installed the program, but cannot communicate with friends or family, then most likely you need to configure your headphones and microphone. This can be done directly in Skype. It is best to set the volume in the range of 50-80%, but it all depends on the sensitivity of the microphone and the power of the headphones. If you need drivers, install them and update to the latest version. Test your Internet connection from time to time, as it can cause interruptions during calls, voice distortion and similar unpleasant defects. It is desirable that the speed be at least 512 kb/s or higher. Another reason bad connection there may be a running torrent that takes up most of the traffic for downloading the file.

Conclusion

Let's summarize and draw some conclusions. We looked at how you can fix most of the errors that occur. The main ones are: 1601, 1603, 2738, etc. They explained that you need to carefully monitor the condition of your registry and periodically clean and restore it. It is also advisable to have a reliable antivirus program. All this will contribute to the fact that there will be much fewer problems.

Remember that if your operating system is in order, then installing Skype on your computer and its subsequent launch will proceed without any complaints. Although sometimes you can notice failures in the operation of the router and the network, which can also cause various kinds of disruptions in the functioning of the program. Sometimes the best way out This situation can lead to a call to Skype technical support. Service employees work promptly and harmoniously. If they know what caused the problem, they will give you instructions. For example, delete a folder or file, etc.

That's probably all that can be said about your personal computer and fix most problems. In fact, there is nothing complicated here, but you need to be careful and not download suspicious files from the Internet, and install the application from a trusted resource. As for updates, if you do not want Skype to automatically download them, you can uncheck the box in the settings.

Skype is one of the most popular programs today. Many users use it not only to communicate with family, but also for work. Recently I was asked why Skype cannot be installed on a computer or laptop. In this short article, I will talk about the main problems that can interfere with the installation of Skype, and, of course, how to fix them.

First of all, when the installation file does not want to correctly install the program on the computer, download the CCleaner utility. To download the program, follow the link.

After visiting the page, click on the “Download” button.

Turn on the program, click “Cleaning”, when finished, select the “Registry” tab on the left side of the window, then “Search for problems”.

We wait a couple of minutes, click “Fix”. In the message, select “No”, although you can “Yes”, and do backup copy registry After which a window will appear in which you select “Correct marked”.

After all these simple procedures, we try to install Skype, everything should work.

If the steps described above did not help, then disabling the antivirus during installation may help, since it may happen that the antivirus blocked Skype.

Installation often helps previous version Skype, of course, you won’t find this on the official website. I don’t know why they don’t do this, but the fact remains. But if you search on Google, it won’t be difficult to find. Trying to install different old versions of Skype. The link to download older versions is just below.

What to do if it doesn't help? To get out of the situation when you don’t know why Skype won’t install, download the Portable version, which does not require installation. Very often this method helps. If this is your first time hearing about this, I recommend reading: “”.

It is possible that you have errors in the operating system, for example, if you cannot install not only Skype, but also another program, then you need to solve the problem with Windows. We must not rule out the possibility that there may be viruses on your computer. Check it out free utility Dr.Web Cure It!

That's all I wanted to say. Happily!

IN lately from many users Skype programs There were justified complaints about its quality. Skype does not download, connection quality, annoying updates - these are the main reasons for dissatisfaction.

The support service of the specified utility does not give clear advice on how to resolve this issue and stubbornly does not answer the question of why Skype does not download on Windows computer 10 or Windows 7. We propose together to analyze the causes of the problem that arises in loading the distribution and find the simplest ways to solve it.

Skype won't download - how the problem manifests itself

But everything is overshadowed by downloading problems. Most often, people encounter problems of this kind when they install a program on their PC for the first time, as well as when installing this utility on a freshly installed Windows. This is often the reason why Skype does not download on Windows 7 and 10.

Another common and almost main problem is related to users’ attempts to download the Skype distribution on third-party web resources. Normal installation package you need to download only on the website http://skype.com and then you can be guaranteed to install the original version of the program.
The main “symptom” of this impossibility is the appearance of one of the presented dialog box options in the browser:

There are several other reasons for problems with downloading:

Blocked by Windows Firewall;
Activity of the antivirus installed on the user’s computer;
Destructive impact on the download process from other applications (such as, for example, mail.ru);
Internet connection problems;
Ban on pop-ups in installed browser on the computer with a priority Internet browser;
Trying to download the Skype installation file to network storage(for example, to Yandex disk);
Unspecified permissions error.

Any of the problems listed above may disrupt the download process.
There is also a problem when Skype cannot be downloaded from the official website - the error “blocked”. This is due to problems in the leading Internet browser on the computer and can be solved like this:

Removing messenger firewall blocking

Operating firewall Windows systems created to protect the user's computer from viruses and hacker attacks when working on the Internet. That is why he can block an application, equating it with external security threats and preventing it from being downloaded. And only with certain access rights can this problem be fixed.

When you first launch the messenger, it will definitely pop up system message about requesting access from Windows.

You need to click the “Allow access” button and during subsequent launches it will not be blocked by the Windows firewall.
At its core, the operating principle of all firewalls is not very different from each other, and below is a description of the settings for correct operation Skype will be like this:

If this doesn't help, disable the firewall completely. This is done in the appropriate section.

Place the indicators to disable and click OK.

But there are situations when Skype requires an update and does not load on Windows 7 or 10, despite all efforts. In such a situation, we recommend clearing the program’s service folder. To do this you should:

Here we have listed some more downloading problems and ways to overcome them. But there are still situations when Skype is not allowed to download and install errors in Windows registry. If there are such errors in the computer's operation, Skype does not download, the download is blocked and the system writes that the download has been interrupted - what to do? Let's consider several options.

Troubleshooting System Problems with CCleaner

You can download and install this program for working with the registry on the website http://ccleaner-all.ru/ccleaner-free.html. After entering the page, you need to click the “Download” button. After downloading the distribution, run it and follow the steps to install the program.
Open the program and clean the system.

Then we clean the registry.

The registry has been cleared of junk files, and you can try downloading again.

Antivirus download blocking

Skype won't load and the computer shows the "Blocked" error, why? Let's tell you in more detail. The situation when a program is blocked by antivirus software happens quite often. Kaspersky Anti-Virus is especially guilty of this, when it often mistakes the downloading, installation or operation of harmless programs for potential threat and blocks them.

For such situations, it is possible to add the blocked program to the exclusion list. When using Kaspersky utilities Internet Security We recommend that after launching Kaspersky Anti-Virus, open its settings,

And then do these steps:

"Advanced" tab.
Left click on "Threats and Exceptions".
Go to exclusion settings and add the path to the location of the skype.exe file.
Insert the following entry into the “Object”: “eicar-test-file”.
All antivirus protection components must be activated and click the “Add” button.

This way you can solve the problem of blocking the download of Skype and other antiviruses by applying the settings of these modules accordingly.

Blocking by third-party applications, for example, mail.ru

Another frequently encountered problem for Skype users when downloading it is an unsuccessful connection attempt. Skype won't load, the connection couldn't be established and why does this happen? We tell you what to do in such situations.

Users who work on Windows 7 often encounter the inability to use Skype. Moreover, this applies to the latest versions of this messenger. In addition to the advice to install earlier version programs, you need to disable other messaging programs. This especially applies to the Mail.ru Agent module. This is due to the fact that such applications quite often cause Skype to be blocked.

Uninstall it through Programs and Applications in Control Panel.

Have a great day!

Skype is the most popular instant messenger for work and personal communication, if we talk about desktop applications. Almost everyone has it, so you can contact anyone through it. But what to do if for some reason Skype is not installed on your computer? Why does this error occur? And how to fix it?

Reason 1: Firewall is blocking

We have already written about that. But the installation process is not always easy.

Sometimes you can't install Skype because Windows Firewall thinks it's malware and blocks it. To check whether this is true or not, disable the firewall and try installing Skype again. To do this, find the folder “ Windows Firewall" and enter it.

Now, in the right panel, select “Turn firewall on or off.”

And in the window that opens, mark the “Disable firewall” items with dots and save the changes by clicking on the “OK” button.

Now you can re-run the Skype installation file. If the problem really was in the firewall, the program will install easily.

Reason 2: system problems are interfering

Sometimes errors occur in the system, which lead to problems in its operation. In particular, they prevent Skype from being installed. What to do if such errors occur? And how to detect them?
To correct such situations, there is a reliable and proven program - CCleaner. It helps to permanently remove unnecessary files from your computer and also clears browser cache. You can download CCleaner from the official website - https://www.piriform.com/ccleaner. To download free version, follow the link and click on the green button.

After this, the download will begin. You will need to run the downloaded file and install CCleraner following the instructions. When the program is installed, feel free to run it.

When you open CCleaner, you will need to find the “Registry” tab (if you have the English version - “Registry”) and click on the “Scan for issues” button.

Now you need to wait until the program detects problems that require correction. This is usually not very long - the scan time depends on the number of problems and the speed of your computer. When the check is completed, the bar at the top will be filled to 100% and the “Fix” button will become active. Click on it to start the troubleshooting process.

The program will prompt you to make a backup copy of the registry before making corrections. Click Yes so that if an error occurs, you can rollback your changes.

When system errors will be fixed, try restarting your computer and running the Skype installation process again. If you still cannot install Skype, then try the methods from the next section.

Problem installing the Skype plugin

Another installation issue that may occur with Skype users, is the inability to install the Skype Click to Call plugin. To solve this problem, follow the instructions:

Click the “Start” button and type “cmd” (without quotes) into the search bar.
Find “cmd” in the search results, right-click on it and run it as administrator.
Type “net localgroup /add Users” (without quotes) and press Enter.

After that, try installing the plugin again.

If you can't install on Android

Another common problem with installing Skype occurs among users of Android devices. When trying to install an application from Google Play, they receive a message that their device is low on memory. Although in reality there is enough space not only to install Skype, but also for 10 more programs.

In this case, clearing the cache or a more radical method usually helps - resetting the phone to factory settings. The latter is fraught with the loss of all information, including phone book. Therefore, before resetting the settings, be sure to do backup your device.

Here are the main problems that may hinder installing Skype to your device. We hope that among the solution options you found one that solved exactly your problem, and now you can freely exchange messages with interesting interlocutors.