• Sberbank official hotline. Sberbank Contact Center: toll-free phone number

    Free service voice assistance, which Sberbank provides - hotline number 8800 - allows you to receive various services, as well as free consultation with a specialist on any problems you have with your card, account or services.

    Main functions of the free hotline from Sberbank

    To contact a bank operator, you can use several options:
    1. Use a call from a landline or mobile phone to 8800 555 55 50.
    2. Calling 900 from any operator. Such a call is not charged throughout the Russian Federation. If you use the hotline services from abroad, the call will be charged at current roaming rates.
    3. For calls from abroad, the following is intended: service number- +7 495 500 55 50. The cost of a minute of conversation depends on the tariff mobile operator. The number is also intended for calls within the country from phones with foreign registration.

    Any call begins with listening to the voice menu. To contact a Sberbank employee, you must press “0” on the keyboard. To independently perform some actions in automatic mode, you must first connect the secret code.


    And the following functions will become available:
    • Obtaining accurate information about existing bank cards and programs;
    • Obtaining information about your accounts, movement of funds, loans, payments;
    • Blocking a plastic card if it is lost or stolen;
    • Disabling remote services, e.g. Mobile banking;
    • Setting up plastic card services before traveling abroad;
    • Complaint about the operation of the system, employee or branch of Sberbank;
    • Receiving information about promotions and bonuses;
    • Suggestions for improving functions and services.

    Using Hotline Voice Menu Features

    A lot of useful information can be found using this service from Sberbank - hotline number 8800. In automatic mode it has a number of capabilities:
    • 1 - Procedure for blocking a plastic card;
    • 2 - Obtaining information about the funds on the card;
    • 3 - Serving private clients of Sberbank;
    • 4 - Service to companies and organizations;
    • 5 - Information about “Thank you” bonuses;
    • 0 – Forwarding to operator;
    • 9 – Repeat menu options in English.
    After selecting the desired section, you are redirected to the desired sub-item. If you are solving private issues, then in the subparagraphs you can find the following:
    • 1 – Information on cards. The informant will introduce us to the possibilities of credit, instant, and salary cards. Here you can also find out information about account replenishment methods and bonuses;
    • 2 – Use of remote services. Presentation of the capabilities of Mobile Banking and Personal Account;
    • 3 – Sberbank loans. The section will introduce the conditions and capabilities of the Sberbank lending system that exist on at the moment shares, procedure for obtaining a loan;
    • 4 – Information about deposits. Existing proposals and programs for deposits will be reviewed;
    • 5 – Money transfers. Opportunities, rules, features, control and receipt of confirmation;
    • 6 – Pension and insurance programs.

    As you can see, the possibilities of the voice menu are very extensive. In most cases, they are more than enough to obtain useful information about the work of Sberbank, its products and offers.
    To connect with an employee, after listening to the menu functions, you need to press the number “0” and wait for the connection with the operator.

    Possibilities of automated data acquisition mode

    To expand the capabilities of the hotline, you should obtain an additional security code. It is designed to obtain confidential data. A Sberbank operator can issue a special code; the following information will be required:
    • Plastic card number;
    • Security code CVV or CVC2;
    • Passport details;
    • Place of registration. The information must match what is entered into the system.
    To increase security, the operator has the right to request other data, so it is better to keep your agreement with Sberbank and a plastic card at hand.
    After checking the information, the employee asks you to choose a security code consisting of 5 digits. It is entered from the telephone keypad and is not communicated to the operator or other person.
    Received security code intended for independent actions with a hotline without the need to communicate with an operator. To do this you need to dial toll free number Call center, wait for the system greeting and enter “22” from the keyboard. She will automatically prompt you to dial your plastic card number and a five-digit security code. Each entry must end with a “#” (pound) character. The voice assistance system from Sberbank - number 8800 will provide the following capabilities:
    • Obtaining information about the account balance;
    • Obtaining data on the latest monetary transactions using a plastic card;
    • Ordering and receiving data to log into your Personal Account;
    • Blocking a stolen or lost card.
    To unlock the card, you will need the help of an operator. A Sberbank employee will definitely request the card number and a five-digit security code. This type of protection speeds up the procedure.

    You can contact Sberbank specialists in various ways, for example, in person at any bank branch or through a hotline. In addition, Sberbank specialists are on duty at special groups social networks. They can advise on various issues that arise, advise, accept a complaint or suggestion.

    Technical support Sberbank Business Online — hotline For legal entities

    The Sberbank Business Online service was created to enable businesses to manage their finances remotely; it is important for the bank and for users that everything works smoothly and without interruptions. To quickly troubleshoot problems, you need to remember the main contact - 8 800 5555777 - the phone number of Sberbank Business Online technical support.

    To quickly respond to user problems, Sberbank has created several communication channels:

    1. By phone:
    1. In bank offices and branches.

    8 800 5555777 support phone number Sberbank Business Online

    By calling the technical support number for legal entities, you can solve the problem in the following ways: using the voice menu or an operator.

    After connecting, the following menu is available to you:

    • Lending and account reservation programs;
    • Financial products for legal entities;
    • Assistance in operating the remote maintenance service;
    • Consultation with the operator on issues of blocked accounts, completed transactions, current contracts;
    • Ability to switch a call to a specific department or employee;
    • help with other questions.

    If the operator cannot resolve the issue himself, he will switch you to the right specialist.

    Call on this number You can do it absolutely free if you are in Russia; in roaming, communication is paid for. For calls in roaming you need to use the number +74955555550

    If you called 88005555550, then to go to the legal assistance section. persons need to press button 4.

    Call center operating hours

    Sberbank Business Online technical support by phone 8800555777 is federal number, on some issues it makes sense to contact regional representatives, this will speed up the process of solving the problem.

    The federal call center operates around the clock, without days off or breaks.

    You can call the regional support line only during business hours.

    The short number 900 for calls from mobile phones and the main technical support number 88005555550 also work 24/7.

    The most common reasons for contacting

    In most cases, business clients contact the call center with technical questions, most of which can be resolved by the operator. The most common problems:

    • If there are no SMS messages to confirm actions in your online account, SMS messages may be delayed or not arrive at all. Specialist technical support will be able to help you if the problem is not related to the mobile operator.
    • Many clients come to us in cases of prolonged system loading. IN in this case first of all, you need to try changing the browser - your operator can also give you this advice;
    • Untrusted connections and a ban on logging into the system. Confidentiality is important for businesses, and they immediately contact technical support with this issue. The specialist may suggest you change your browser or add a Sberbank security certificate to the exceptions.
    • The account is not updated. When you log in for the first time in a day, the information should be updated automatically; in other cases, you need to update it in manual mode. The algorithm of actions can be found in the call center.
    • Session interruption several times in a row. The operator will suggest options for solving the problem, depending on the cause of its occurrence.
    • Legal entities may also be interested in program details Thank you

    You should always have it on hand free phone Sberbank Business Online support services, where you can contact if you have any questions.

    If the operator cannot resolve your issue, he will switch you to a specialized specialist, and sometimes he may offer to invite a representative of the IT department to your office. And there are some problems that can only be solved by personal presence at a bank branch, for example: renewing access to Sberbank Business Online. Situations may also arise, the solution of which requires direct contact with the management of the banking organization, for example: conflict with employees, problems with work online account(which are beyond the operator’s control), financial losses due to the actions of the bank.

    Alternative channels of communication with technical support

    Most in a fast way Receiving information from customer support in 2018, in addition to calling, is to use the remote customer service service.

    Algorithm for resolving issues using the site:

    1. Open the official website www.sberbank.ru;
    2. Select the Corporate Clients tab;
    3. To get started, you can look at the most frequently asked questions;
    4. If you haven’t found the answer, then click on the Feedback button;
    5. Select the item that interests you:
      • Account opening and management,
      • Lending,
      • Self-collection,
      • Remote service,
      • Payments and transfers,
      • Other;
    6. Select the required section, describe the essence of the issue, fill in the contact information;
    7. Write down the request no. You can use it in the Feedback window to track the status of the problem.

    And don’t forget that Sberbank’s hotline for legal entities is available to you 24/7.

    The support service of Sberbank of Russia provides any information that interests clients around the clock, and also provides assistance and advice on any issues regarding banking services.

    All complaints and requests are accepted by telephone or email, which allows applications to be registered in a single register. Thus, having submitted your appeal, you can always check the status of its consideration on the website or by telephone.

    How to contact Sberbank of Russia support service

    There are several ways to contact bank employees:

    • Toll-free number 8-800-555-55-50 for calls from a mobile or landline phone. To resolve simple issues and restore access to their personal account, clients can use the voice menu prompts. To communicate directly with the operator, press the appropriate button on the keyboard of your phone or simply wait until the system transfers you to a dialogue with a bank employee.
    • 24/7 hotline short number for Russian users of any mobile operator. For quick access For your personal data, it is recommended to prepare all the documents necessary for identification in advance of the call - bank card and Russian passport.
    • Phone +7-495-500-55-50 international format for calls from abroad or from local numbers. If you are in another country, the call will be charged according to the tariffs of your chosen telecom operator.
    • Online support on the bank’s website or any social network(Sberbank support service "In Contact"). Using any social network or chat online support, remember that your personal data can get into the hands of attackers, so after finishing the dialogue with the bank specialist, be sure to click the button to log out of the system.
    • Fill out an application using the feedback form with the support service on the company’s website. To send an electronic application, you should indicate the purpose of your application, the reason, the essence of the problem, your full name, date of birth, mobile phone and address email. You can also indicate which method would be most convenient for you to receive a response - via SMS, to email address or by phone.

    After completing your application using any of the above methods, a bank employee must provide you with the application number.

    You can check the status of such an application yourself on the Sberbank website or by calling any of the above phone numbers. Often, all customer requests are considered within 24 hours after they are submitted.

    What issues are resolved by the Sberbank of Russia support service?

    In most cases, bank clients seek advice and assistance, so such requests can be resolved instantly without waiting:

    • Blocking or unblocking a client’s card, as well as assistance when the card is captured by an ATM or is stolen and lost.
    • Current card balance and recent fund movements.
    • Service packages including bonus and credit programs.
    • Internet banking and work with mobile application.
    • Deposits, insurance, payments.

    Remember that if your card is stolen, lost, or captured by an ATM, you must urgently contact Sberbank support to block your account and prevent you from using your cash scammers.

    If you have any questions regarding banking services, you can contact any in a convenient way. If you encounter any difficulties when using the services, or if you want to file a complaint or other request for assistance, use the customer support numbers or the company’s official website.

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