• The tablet freezes and the asus does not turn off. What to do if your tablet freezes? Tips for solving the problem yourself

    It reacts to no touch from the user; you can use the emergency reboot key combination. Typically, most Android tablets can be rebooted by pressing the power button and volume up key at the same time. Press and hold the button combination for about 2 seconds. Once the reboot begins, you can release them.

    If the key combination does not work, you can use the Reset button, which is available on some tablet models. If you can't find any keyboard shortcut for fast reboot apparatus, nor Reset button, use the instructions for the device.


    If frozen, you can also remove and reinsert the battery if it is removable.

    Preventing freezing

    If yours freezes when working with a particular program, try uninstalling it and installing it again. To delete an application, use the “My Applications” menu in the section Play Market. Find the name in the list provided unnecessary program, then click “Delete” to uninstall. Return to the application page and after uninstallation is complete, install again. If the device freezes again when working with this program, you should find alternative application, which has similar functionality, and remove the problematic program.


    To avoid freezes, do not install programs from unknown manufacturers and protect the device from water and sharp impacts.

    Frequent random freezes can occur due to problems with the Android system. If you want to try to get rid of freezes, try flashing your device or updating the firmware through the menu “Settings” - “About” - “Software Update”. To avoid the problem reoccurring, you can reset your device to factory settings. The operation will clear the device of possible malicious applications and return original condition systems.

    Frequent freezing of the tablet can cause problems with the device hardware itself. If none of the above methods help resolve freezes, contact service center for troubleshooting. Freezes can begin either as a result of repeated drops of the tablet on the floor, or due to its long work or hardware failure due to insufficient quality equipment or poor operating conditions.

    No one is immune from malfunctions of a particular device. They also happen with tablets, which have become firmly established in the everyday life of many users. One of common problems is their freezing when the device stops responding to user commands - what to do in this case? This is what this article is about.

    Reasons

    There can be many reasons for this problem.

    Conventionally, they can be divided into two main groups:

    • mechanical;
    • software.

    Let's look at each of these groups separately.

    Mechanical problems may include:

    The following factors can compromise the integrity of the software shell:

    • action of failed applications;
    • exposure to viruses and spyware;
    • damage system files required for proper operation devices;
    • critical violation of important settings.

    Video: Hard reset Prestigio

    Reboot methods

    So let's move on to solving this problem. How to restart the tablet if it is frozen? First, let's try to determine the reason that led to the failure in its operation. Very often she is specific application. In this case, the device does not freeze completely, but only for a while, or its operation slows down.

    To restore functionality, you just need to close and then delete the problematic program.

    You can do this as follows:


    It is not difficult to identify such a program, since most often the freeze occurs immediately after its launch. If you are not sure which application is problematic, there is only one thing left to do - find out experimentally, one by one launching frequently used software. This is one of the “easy” examples that does not require a special approach. We'll talk about the rest later.

    On/Off key

    When the device is completely frozen and does not respond to commands for several minutes, only rebooting it will help:


    Reset button

    But what to do if the power button does not respond to pressing? There is another way to restart - the reset button. It is hidden in a small hole that can be found on the device. Using a pen or paper clip, hold it down for a few seconds. After which a reboot will occur.

    Hard Reset procedure

    In especially severe cases, when pressing the shutdown and reset buttons does not lead to the desired result, the so-called “Hard Reset” will help. resort to this method should only be used in extreme cases, because it leads to complete loss all information stored on the device.

    Attention! This only applies to data saved in internal memory tablet. Information recorded on removable memory cards can be easily saved by simply removing them from the device during a restart. However, it is important to remember that the freeze could be caused by viruses that are stored on the card. Don't forget to scan your flash memory for their presence.

    Produce this operation you can use a special key combination that differs for each mobile platform.

    For devices running Android, do the following:


    Important! For full reboot It will take some time to format the device and restore its settings. Wait for a complete restart without pressing any other keys or attempting to restart the process.

    For the iOS platform, this type of restart is somewhat simpler. You must simultaneously press the “Home” and “Power” buttons, after which the tablet will return to factory settings and reboot, and the data from it will be deleted.

    Reset via computer

    If the methods described above did not help return the tablet to working condition, then you should try another method. For it we need to download and install on a PC special program– RegawMOD Rebooter, which is located in open access online. You will also need the appropriate drivers.

    Let's describe this process step by step:


    Now you can test your device for errors. If they still remain, then the problem will most likely require the intervention of a specialist and can only be solved by flashing the tablet - that is, installing a new operating system on it. To do this, contact the service center, taking with you the device itself, its components and the warranty card.

    We looked at the main types of factors that can lead to a tablet freezing, and also tried to answer how the user should behave in each specific situation. We hope that this information was useful for you and helped you solve the problem that arose.

    • try not to use unofficial firmware versions, because they are in no way protected from failures;
    • install and constantly update an antivirus that will help avoid the penetration of viruses and other malware;
    • avoid installing unverified applications whose origin is questionable;

    do not forget to treat the tablet with care, protecting it from mechanical damage, moisture, various pollutants, and direct sun rays or low temperatures.

    When Lenovo Tablet freezes once, this is not a problem. When this happens on a regular basis, the tablet owner inevitably feels discomfort. It is all the more important to understand why the device is not working properly. The tablet hangs due to the following reasons:

    • an application is running that is not suitable for technical specifications(in this case, the user feels the tablet body heating up);
    • factory defect;
    • lack of RAM or built-in memory;
    • the tablet owner's desire for live wallpapers and other dynamics in the OS interface;
    • chipset malfunction motherboard;
    • user intervention in system settings;
    • Antivirus operation outside of Internet surfing;
    • installed applications, which do not work correctly;
    • neglecting to clear the cache;
    • failure of power supply elements.

    The user will be able to fix some of these problems on his own.

    What to do if your Lenovo tablet freezes

    When the Lenovo tablet freezes, it occurs logical question- what to do? Often, tablet owners limit themselves to rebooting the device, but this is a one-time solution to the problem. Naturally, when it comes to hardware problems, you won’t be able to repair the device yourself - this requires the involvement of specialists who can replace the part whose defect causes a situation in which the tablet OS does not load. But when the reason is software error, the user has the opportunity to fix the problem on his own. In this case, two options are possible - freeing memory and hard reset (hard reset). But it is worth considering that the second option involves deleting user information and rolling back the device to factory settings.

    Lenovo tablet freezes on logo splash screen

    When problems arise when you turn on the tablet and the device freezes on the splash screen when the logo appears, we are talking exclusively about problems in the hardware. These symptoms indicate that one of the important elements hardware. Therefore, when the manufacturer’s icon appears on the screen and the tablet freezes on the logo, contact the service center - in this case, repairs are necessary.

    And now the answer for those who are interested, which hangs. The cost of restoring the device depends on the nature of the problem. The cost will be determined by the technician after the diagnosis. But before that you need to order the service. For this purpose, there is a multi-channel call center that operates around the clock. Call the phone number indicated on the website, and the operator will advise on every issue related to the restoration of a faulty computer equipment. After speaking with the client, the order reception employee will hand over the order form to the service center manager, who will send the courier to the customer’s home or work address. Delivery is free, as is diagnostics of a faulty Lenovo tablet that freezes. When repairs need to be carried out urgently, the customer just needs to tell the operator about this and the corresponding note will be included in the application.

    Application specialized equipment And original spare parts guarantees high-quality troubleshooting. After the functionality of the Lenovo brand device is restored, it goes through testing in the quality control department. If no errors are found during the check, the tablet is delivered to the owner free of charge. In this case, a guarantee is issued for further work. The duration of the warranty period depends on the reason that caused the situation in which the Lenovo tablet freezes. If a repeated malfunction occurs in the operation of the device, repairs will be carried out at the service center free of charge.

    A tablet is a complex device. It is quite predictable that at the wrong moment
    it may freeze. Most often this happens with devices from Chinese manufacturers, but tablets from companies such as Apple, Samsung, etc. Asus et al.

    So, the tablet freezes - what to do? Before moving directly to the topic, you need to understand the very meaning of freezing, that is, the reason for this phenomenon.

    P Richins freezing maybeBut divided into two groups:

      hardware;

      software.

    In case of hardware failures, it is impossible to fix the problem without the help of specialists.

    Causes of hardware failures:

      pairing, connecting incompatible or broken devices to the tablet;

      damage to the components of the gadget’s circuit board;

      power supply failure (charger failure).

    Software failure is the most common occurrence that can be fixed on your own.

    Causes of software failures:

      a consequence of the activity of viruses or other malicious codes;

      incorrect operation of one of the applications;

      damage to operating system system files;

      failure of the main tablet settings.

    Diagnosis of the problem

    In order to answer the question - why the tablet freezes, it is necessary to establish the nature of the problem itself. To do this, you need to remember what events preceded the appearance of the problem:

      installation of applications;

      device falling;

      installing an update;

    It is also necessary to clarify the moment when the problem occurs:

      during work;

      when launching a specific application;

      when using the Internet.

    It is possible that the tablet freezes and does not turn off, or vice versa. Then the cause is no longer so easy to identify. If the nature of the problem is clear, the rehabilitation process is much simpler. In many cases, a simple reboot of the device helps, but if the problem recurs, then you need to use other methods.

    Method 1. For frozen applications

    If you understand that all the problems are due to a specific application, then you should disable it and then remove it. In tablets running the Android operating system, this is done through the menu "Settings" ("Options") / "Applications" / " Running applications" ("Running Applications"). Select required application and click on the "Stop" button. In the same menu, the application can be deleted. If you don't know which specific application is ruining your life, then you need to experiment a little, turning off applications one by one until you achieve the result.

    On iOS systems in order to turn off the application, you need to press the "HOME" button on the front panel twice, then, while holding your finger on desired application, click on minus.

    Method 2. If the tablet is not responding

    It also happens that the device may freeze completely. In this case, you cannot do without a reboot. The easiest way is to turn off the device, remove SIM cards and flash drives from it, and then turn it on again. This is the second method, often simply “uninhibiting” the tablet. Then all the cards can be inserted back.

    But how to turn off the tablet if it is frozen and the shutdown button does not respond? To do this, you need to find a small hole, near which it is written in most cases - “RESET”. There is a reset button that you need to press using a toothpick or something like that.

    Method 3. "HARD RESET"

    There are also more serious problems with the device. For example, the tablet is frozen so that it does not even turn off or turn on, the display does not respond. In this case, a not very good one is used, but current method. In this case, all information on the tablet will be erased. Therefore, this method should be used only as a last resort, when it is impossible to eliminate the failure by other methods. To save at least part of the information, you need to remove the memory drive from the device, which can also be accidentally damaged. For this method, each device has special combination or a sequence of keys that reboots the device or calls up a specific menu.

    ANDROID devices use a combination of holding down the "POWER" button and the volume up button. Sometimes you also need to use the "HOME" button. In this case, the device will display a menu where you need to select “Settings” with the button or volume rocker, then “Format System”. There is a point here " Reset Android", after clicking on which the device will reboot, which is why you need to wait a little.

    With the device turned on, simultaneously hold down the "HOME" and "POWER" buttons. You need to wait 5 to 10 seconds until the image of an apple appears.

    As a result of this procedure, the tablet returns to factory settings. You will need to re-enter your accounts, install applications, etc.

    Method 4. Repair at a service center

    If these recommendations did not help you, or you do not have time to deal with the problem, you can bring it to ITSA tablet service center for repair. The advantage of performing repairs at a service center:

      professional repair equipment;

      work experience of craftsmen;

      guarantee for work performed;

      availability of branded original spare parts.

      If you want to save time and not put your device at risk, tablet repair in Odessa is carried out at an IT service outsourcing service center.

    Precaution

    To avoid wondering what to do if your tablet turns off and won’t turn off, you need to follow a number of rules:

      avoid using modified firmware;

      never install programs from unknown sources;

      the tablet must have a high-quality antivirus;

      Protect the device from shock and water.

    Due to a hardware failure or software glitch, the tablet may freeze and not respond to user actions. This may indicate either a serious breakdown of the device or a minor malfunction that can be quickly fixed on your own without much loss.

    About possible causes of failure

    Most often, users of older devices encounter this problem, since operating system and hardware wear out over time and may begin to work incorrectly. If you encounter this problem early on in using your device, then there is a possibility that you purchased a defective device. Submit it under warranty for diagnostics and demand that the problem be fixed, or a refund/exchange of the tablet.

    Also, do not forget that some problems may be caused by the user himself. For example, you could introduce viruses to the device and/or somehow damage it mechanically during use. In this case, in warranty service you will most likely be denied.

    Let's consider options for bringing the device back to life.

    Option 1: Try to force it on

    Provided that the tablet does not respond to the usual pressing of the power button, you can force it to work in a “forced” manner. To do this, simply press and hold the power button for 10-15 seconds. If it's some small system failure, then the tablet should show signs of life and turn on. It may take a little longer to turn on usually and/or slow down the first time after turning on, but everything should be fine soon.

    If the problem recurs too often, but is also easily solved, then it is recommended to contact a service center or scan Android for viruses. Any delay in such cases can result in unpleasant consequences.

    Option 2: Perform a forced reboot

    If the tablet does not respond to pressing the power button for a long time at all, then try to start it using boot menu. It can be called up by long pressing the power button and one of the volume buttons (which button needs to be pressed depends on the device model). You also need to hold these buttons for 10-15 seconds.

    The device should vibrate, after which you will see a logo in the form of a disassembled Android. Then it will appear special menu similar to BIOS in regular computers. In most cases, the sensor in these menus will not work, so you will have to control it using the volume keys (switching between menu items). To select an item you need to use the power key.

    In this menu you need to select the item "reboot system now» . The system should reboot and work more or less normally. However, if serious problems are detected on the device, the OS will start in safe mode, where you can easily find the problem and solve it. But do not forget that the functionality of the OS in this case is very limited, for example, the device cannot access the global network.


    Read also: How to get out Safe Mode on Android

    Option 3: Charging the device

    If there is a complete lack of charge in the battery, the device may not show any signs of life at all (not even vibrate when trying to turn on). In this case, just put it on charge and wait a couple of hours.

    This option does not always help, especially if the device was almost fully charged a couple of minutes ago and turned on normally. However, if you try to restore its functionality using some of the methods suggested in the instructions, it is recommended to fully charge the device.

    If the charge indicator does not even light up during charging, this may indicate serious problems with the battery. Take the tablet to a service center for diagnostics and repairs.

    Option 4: Search and eliminate viruses

    While using the device, viruses could have entered it, which resulted in a system failure. But since you can't turn on the tablet, you'll have to use your computer to scan the device.

    You will have to connect the tablet via a USB cable, since if you do this via Wi-Fi, it is not a fact that you will be able to scan the tablet with an antivirus program. After connecting, please refer to these instructions (the instructions are discussed using an example Windows Defender– standard Windows OS antivirus):

    Option 5: Factory reset

    This option is the most extreme, as it implies the loss of all user data and settings. Before starting the reset procedure, it is recommended to remove all SD cards and SIM cards from the device, as the data on them may also be damaged.

    Universal instructions for resetting settings on Android devices are as follows:

    In theory, you can restore old user information, but to do this you will have to use special utilities and/or the services of specialists. And it’s not a fact that you will be able to recover all the data.

    Option 6: Repairing the power button

    If you tried to turn on the tablet using one of the previous methods, but the device showed no signs of life, then there is a possibility that the power button is broken. In this case, you will have to take the tablet to the service center.

    Provided the warranty is still active, the repair will be completely free. However, if during diagnostics it turns out that the button failure is your fault, then the warranty terms will be void, and therefore you will have to pay for repairs.

    Option 7: Screen replacement

    It also happens that the device itself is fully operational and turns on/off normally. But the screen may be broken or damaged. Even if you didn’t hit or scratch it, poor assembly or careless use could cause the contacts to come off, making it impossible to turn on the screen.

    Replacement can again be made under warranty if the period has not yet expired. But do not forget that if you are the culprit of the breakdown, then warranty service will most likely be denied to you.

    Fortunately, sometimes the screen does not need to be replaced, as it can simply be reattached to the main structure. This may be due to design features and poor quality assembly. However, solving problems with screen mounting is much faster and requires less money than completely replacing it.

    Option 8: Replace the battery

    Over time or due to manufacturing defects, the battery's performance may be significantly impaired, which will make it impossible to turn on the tablet. Typically, this will be preceded by long charge battery and its fast discharge. If you notice these signs, it is recommended to immediately contact a specialist, as delaying can result in serious problems.

    If you are sure that the tablet does not turn on for this reason, then try putting it on charge for a couple of days and turning it on again (if necessary, use one of the power-on options described above). But even if you manage to turn on the device after this, try to take it to a service center (especially if the warranty is still valid).

    The price of repairs can vary greatly depending on the prices of the service center, the severity of the breakdown and availability valid warranty. For example, if the battery is fine, but the contacts are damaged, then the cost of repairs will be significantly lower than if you need to completely change the battery.

    In this article, you learned what to do if you cannot turn on your tablet. If one of the methods described above helped you, but the problem still recurs from time to time, take the tablet to a service center to have it examined by specialists.

    Read more: