How long does the iPhone warranty last? Apple Worldwide Warranty. What and how

Despite high quality Apple devices, you still need to know this.

Apple is passionate about the quality of its devices. An example of this is not only increased requirements for component suppliers, but also for the recall of products that have technical problems.

Of course, with the growing popularity of “apple” products, the number has increased. It’s understandable, more devices means more, and it’s more difficult to monitor the quality of incoming components and production processes.

And so, trouble happened - one or another device malfunctioned. First of all, need to decide does it come with a limited one year warranty or in case you purchased a package AppleCare- three years old.

This is quite simple to do - just go to this address and enter the serial number of the device for which you want to receive support.

1. Warranty has expired

Although this is sad, it is not critical - help is nearby! All you have to do is choose quality service with a good reputation. You can find an authorized service.

2. Warranty valid

First of all, we need to say hooray! We no longer “find ourselves” for extra money, however, there are some issues. Firstly, we already know that in the event of a breakdown of the warranty device, in accordance with the legislation of the Russian Federation, you have the right to replace the low-quality device or return the money paid for it.

Secondly, there are restrictions set by Apple for authorized service centers. We are talking about those cases in which you will be denied free warranty service, namely:

• damage resulting from accidents, abuse, misuse, contact with water, fire, earthquake or other external influences;
• damage was caused by using the device in violation of the user manual, technical specifications or other published guidelines by Apple;
• Damage resulted from service (including upgrades and extensions) performed outside an authorized service center;
• the serial number has been removed or damaged;
• the device is stolen.

Lifehack. Not many people know about this, but in accordance with the legislation in force in the European Union, the minimum acceptable warranty period for technically complex devices is 2 years. Thus, if your Rostest or Eurotest is broken, you have every right for free warranty repair on the territory of any EU state. To do this, it is enough to submit an application to Apple Store. In case of refusal, you have every right to defend your interests in court.

Moreover, according to Apple instructions , which are used by authorized service centers, the device will not be accepted for free warranty repair if it is not certified for use in Russia.

However actually not accepted only iPhone, as well as iPad, the latter starting with iPad 4.

This ban does not apply to the so-called “Eurotest” - that is, devices intended for sale in European countries.

To others interesting fact is how it is applied in practice prohibition on unauthorized opening of devices. Due to the fact that authorized service centers have repeatedly recorded the presence of handprints inside brand new devices, this criterion is no longer a reason for denial of warranty. Thanks to our Chinese friends - apparently there aren't enough gloves for everyone.

As for the ground off bolts, erased notches and other traces of tampering, everything is the same as before - WARRANTY DISCLAIMED.

If your device does not fall within these restrictions, you have full rights to warranty service. All that remains to be done is to contact Apple support or directly to an authorized service center, which can be found.

Why contact support? There are several reasons. Firstly, specialists will be able to test your device remotely - perhaps this will resolve the problem.

Secondly, Apple has a concept " do-it-yourself repair" In this case, instead of the broken one, you will be sent another component and you can connect it yourself. Don't worry motherboard They definitely won't give it. DIY extends to Magic Mouse, Apple Keyboard and other similar gadgets.

Thirdly, if the support representative decides that the device needs to be sent to Apple, the company will send you already paid shipping invoices, and, if necessary, packaging materials. All that remains for you to do is to pack the problematic device and call a courier who will deliver it to Apple or an authorized service center.

Result of warranty service

With warranty service provided under a limited one-year warranty (or, as we already know, not quite an annual one), Apple can:

• repair the device using new or similar components;
• replace the device with a new one that uses new or used spare parts that are equivalent to new ones in terms of performance and reliability;
• – subject to the return of the gadget.

I hope you never need these tips, but it's worth knowing.

There was recently a conversation on my Twitter about warranty service for Apple equipment in Russia. Due to the specifics of my employment, and I work with Apple technology in a retail store, this topic is not uncommon. You will be surprised, but not all users know that if there is something wrong with the iPhone, Apple can exchange it for a new one. The display is loose and has moved front camera, no focus on iPhone 6 Plus, no network on iPhone 5s RFB - these are the most common reasons exchange Apple smartphones under warranty. But there is a nuance: the phone or tablet must have official certification in Russia.

There is a common misconception that Apple equipment does not break. It breaks. Quite often the cause of these breakdowns is a manufacturing defect. Let me note separately, and this is my personal observation, that the number of these breakdowns is constantly growing. This is probably due to growing production volumes. As my experience shows, iPhones are the ones that break most often. At the same time, it is worth understanding that they sell more than others Apple products. If your smartphone or tablet has been in use for less than a year, you have not repaired it and generally used it carefully, then the existing problem may be grounds for exchanging it for a new one.

Rostest

First of all, it’s worth clearing things up. Smartphones and equipment with PCT certification are covered under warranty service in Russia. A device purchased in the USA will be denied warranty service in Russia. If your iPhone was purchased in Russia, then you are under the protection of Apple and can count on a solution to the problems that have arisen. There is another category - “Europeans” or Eurotest. Devices purchased in Europe are not covered under warranty service under Apple's terms and conditions in Russia. The decision on warranty service is made by the service center to which the user contacts. Not here universal solution. If your iPhone is a Euro test and a problem is discovered with it, contact, if possible, several certified service centers. There is a chance that some of them will accept your device for service.

It’s very easy to find out whether your gadget’s warranty is up to date. Everyone has separate device has its own personal serial number. For iPhone or iPad, go to “Settings”, then “General”, “About this device”.

For Mac menu Apple, About This Mac, Overview tab.

Please note that the serial number of the device and its box must be the same. If the symbols on the device and its box are different, I recommend returning it to the seller as soon as possible. They sold you either stolen or repaired equipment.

First, you need to make sure that your device has support in Russia. This can be done on a special page on the Apple website. Here you must enter the serial number of the device. If it falls under warranty, the system will indicate the duration of the current warranty period. If this period has expired, then you will have to fix the breakdown yourself - the warranty is no longer valid.

If your device was purchased outside of Russia, the system will notify you about this:

If your iPhone, iPad or other Apple gadget is still under warranty, was purchased in Russia or Europe, and there is some problem with it, then feel free to take it to the nearest service center.

All Apple equipment purchased in Russia in our country is covered by Apple's limited warranty for 12 months. It is called limited because the device cannot be returned under warranty if it has been exposed to moisture, has been repaired, or has been subjected to severe physical impact. Multiple dents, bent body or cracked glass- denial of warranty. Sensors illuminated by moisture inside the device are a denial of warranty. Installed unlicensed software will void the warranty. The use of non-certified accessories is a denial of warranty.

There is another myth associated with Apple technology. Some users are convinced that “American” iPhones are better than “Russian” ones. Supposedly for Russian market Apple uses low-quality components, which ultimately results in common problems and marriage. Of course this is not true. Production line All smartphones and other Apple equipment are the same for all countries. They differ only in the included charger and set of documentation. For different countries it may differ.

Checks

Apple divides its devices into two types of warranty: from the moment of activation and by receipt. Receipt warranty applies to iPad, iPod, Mac, Apple Watch, Apple TV. The guarantee from the moment of activation only works for iPhone. And I’ll tell you a secret: according to the consumer protection law, all components included with the device also have a warranty equal to the device. This means that if the headphones begin to act up before the expiration date iPhone warranty- you go to the seller, he will solve the problem.

Paid replacement

Despite the fact that Apple is still delaying the opening of a full-fledged Apple Store in Russia, the company continues to meet the needs of Russian users. One of these steps is paid warranty replacement. Paid replacement - the opportunity to get a new device to replace your broken, drowned or with any other problem. If you ran your iPhone over with a tank or launched it from the sixteenth floor, Apple will exchange it for a new one for an additional fee.

It often happens that it is not advisable to repair the device: original spare parts Apple does not produce, and using dubious services is not the best decision. Fixing serious damage to a device may cost more than a paid replacement. In this case, a paid replacement is the most suitable option. But there is one condition: your smartphone, tablet or other Apple device should not have been repaired before being sent to a service center for a paid replacement. Otherwise, the service center will simply refuse to replace your device with a new one, making a corresponding note in the warranty card.

Another common problem is cables. Original cable Lightning is expensive, but it is a guarantee stable operation your device. In addition to Apple, there are many other manufacturers whose chargers are approved for use with Apple equipment. Among them are Belkin, Ozaki, Griffin, Incase, Mophie. Generally high quality lightning cable costs at least 1000 rubles. But in any case, before buying a Lightning cable, you should decide on the manufacturer and check on their website approximate cost charger. Let me remind you that if you buy a counterfeit Lightning cable, you risk losing the warranty on your iPhone, iPad or iPod.

Purchase

To avoid possible problems with Apple equipment, I first recommend that you decide on the place of purchase. Read user reviews of different stores, explore the assortment, compare prices. Not everyone knows that Apple itself conducts trading activities in Russia only through its online store. There are no Apple retail stores in Moscow or any other city in our country. The Apple Shop, recently opened in Moscow's TSUM, is different from the Apple Store - a full-fledged Apple retail store. Apple Shops are shop-in-shop stores; they operate in large shopping centers around the world. We have already written about .

Since I myself work in a store with Authorized Reseller status, I recommend choosing a seller that Apple knows about. Such a store must be either Authorized or Premium Reseller. A device purchased from one of these stores will have an official Apple warranty for a year and certification in Russia. These stores receive equipment from official Apple distributors, DiHouse, Marvel, Merlion and OCS Distribution. Some resellers, for example Svyaznoy or MVideo, receive equipment from Apple, bypassing distributors. But this is already an internal kitchen. Finding one of these stores in your city is easy. There is a page on the Apple website that helps you find the nearest authorized retailer or certified service center. All Apple equipment sold in such stores has Russian certification, and with it an official guarantee for a year.

International guarantee

Let's look at another common concept - international guarantee. When we talk about a guarantee providing complete replacement devices, the concept of “worldwide warranty” ceases to apply to any Apple devices. Authorized service centers do not repair problematic equipment: your iPhone or iPad is always replaced with new ones. The only exceptions are special programs for repairs. That's how it was with iPhone batteries 5, with the iPhone 6, whose front camera moved, the same thing happened with the iPhone 6 Plus - its main camera module stopped focusing. This decision by Apple is due to the number of problematic devices. Since the company is launching a program to replace components, it means that the number of problematic devices is so large that Apple is not able to replace them with new ones. In this case, the worldwide guarantee comes into force. If your device falls under one of these programs, then you can have your device repaired free of charge at an authorized service center. And it doesn’t matter in which country it was purchased. To clarify the model and the operation of the repair program for your device, you must again contact the Apple website or the company’s support. Russian-speaking specialists will answer all questions.

A user whose device was not purchased in Russia to a greater extent depends on the service center you contact. Here, the decision on warranty service for your non-PCT device is made by the specialists of the SC. But if there is still hope with the “Europeans”, since some service centers also work with them, then the service center is unlikely to be able to accept the remaining devices under warranty. Authorized service centers throughout the country have the opportunity to send non-PCT equipment to the USA, where all warranty procedures will be completed with them. But you need to ask the service center specialists about this.

Main points:

1. Buy Apple equipment in Russia and from official resellers. iPhones break often. It's nice to receive something completely defective in return. new gadget without hassle.

2. Use quality accessories. Chinese cables will lead your device to the grave and even official certification will not help it.

3. You can always exchange a broken phone for a new one at an additional cost. Paid replacement - the most convenient way solving problems with Apple equipment.

4. Worldwide warranty is a common myth.

5. For answers to most questions, there is Russian-speaking Apple support - 88003335173.

Apple's Worldwide Product Warranty commitment provides unconditional warranty coverage for any Apple branded product. In Russia, the global warranty from the American manufacturer began to work on January 1, 2014.

In this case, a cash receipt or other document confirming the fact of purchase is not required. ASC (authorized service centers) will accept Apple products purchased by you in any country in the world. But this does not mean at all that the Cupertino team does not exercise control over the customer service provided to them.

Innovations in Apple's warranty policy in Russia have been in effect for almost 2 years, but not many people know about their rules, so we decided to conduct a small educational program.

Apple Worldwide Warranty Rules in Russia

1. By default, the warranty period is considered to be 1 year from the date of purchase of the device, the fact of which is confirmed by relevant documents (cash receipt).
2. The right to provide warranty support and service belongs only to ASC.
3. ASC is obliged to accept for service and warranty repair not only the iPhone, but also any branded equipment of the company, even if it was purchased by you outside of Russia.
4. But, according to the updated rules, the category “WARRANTY APPLE EQUIPMENT IN RUSSIA” includes only those company products that are permitted for sale in the Russian Federation.
5. In order to find out whether your device has warranty status, you must enter the serial number of the equipment on the website technical support companies at: selfsolve.apple.com
6. In special cases, in order to eliminate possible discrepancies, ASK employees may require you to provide them with a receipt confirming the purchase of equipment.

Which devices are covered by the warranty?

Count on free repair The warranty is available to users of Apple smartphones whose models and numbers correspond to those presented below:

• iPhone 4, no. A1332
• iPhone 4S, no. A1387
• iPhone 5, no. A1429
• iPhone 5c, no. A1507
• iPhone 5s, no. A1457
• iPhone 6, No. A1586 and No. A1589
• iPhone 6 Plus, no. A1524

Regarding tablets, there are no problems here. Any iPad is covered under warranty service (regardless of where you purchased it), but on the condition that it has not yet celebrated its first birthday.

But with computers things are much more complicated. If you purchased this equipment outside the country, you will not have to rely on warranty status.

Warranty for Apple Watch owners

In relation to Apple Watch, worldwide Apple warranty demonstrates a truly high degree of respect for its clients. The previous rule: “Where you buy it, get it serviced”, in the case of " smart watch" - doesn't work! Whether you bought them in Australia or Panama, Russia or Brazil, get warranty service where it is convenient for you.

Within a few days you will receive a completely new watch if the problem is due to a manufacturing defect. And in the event of a malfunction due to the fault of the owner, the company will provide you with the only possible type of repair - an authorized replacement, but at a very reasonable price. The fact is that the Apple Watch, in many cases, is simply beyond repair.

AppleCare Protection Plan

This program increases free universal technical support and service from one year to three years. But registration of the plan is only possible during the initial one-year warranty period.

The plan applies to devices such as: iMac, Mac mini, MacBook, MacBook Air, 13 and 15 inch MacBook Pro With Retina display. Each item has its own warranty plan. The service program includes both software and hardware repair, performed by the company’s specialists in all existing authorized centers.

In conclusion, I would like to say that no matter how high-tech the Apple technology is, it cannot be perfect either. And any owner may need to visit a service center.

Let's start from the very beginning. We all know (and Apple doesn't hide it) that the standard warranty period for its iPhone is 1 year. No, of course, you can purchase an extended Apple Care warranty plan, but that’s extra money. In the "base" the conversation is ongoing exactly about 1 year. The official website, the instructions, and the box tell us this. It would seem, what else is there to talk about? Yes, but...

Russian legislation intervenes in the matter, namely Article 19, paragraph 5:

In cases where the contract provides warranty period is less than two years and the defects of the goods were discovered by the consumer after the expiration of the warranty period, but within two years, the consumer has the right to present to the seller (manufacturer) the requirements provided for in Article 18 of this Law if he proves that the defects of the goods arose before its transfer to the consumer or for reasons that have arisen up to this point.

Hello, 2 years warranty on iPhone and iPad! Apple complies with the law Russian Federation and even created a special page on their website dedicated to the warranty service of their devices and how they relate to the consumer protection law - link. For those who are too lazy to go and read, I have a screenshot.

So, the main conclusions from it:

• Warranty period 2 years.
• Everything is provided at no additional cost.
• Repair or replacement outside the country of purchase - we are advised to contact the importer for information.

On the third point. I don’t know how to contact the importer, but I know the Apple technical support number. I called and clarified. It was clearly stated that only PCT iPhone and iPad. Which is logical in principle - if a device is certified in Russia, then it should be serviced according to Russian legislation. Another thing is how will the service centers find out whether it is PCT or not?

After all, as we know, in Russia different models(not only those purchased in the Russian Federation).

But they probably have their own ways to do this...

You ask: “Does this even work? Or is it just written on paper and the service centers haven’t heard of this and are sending everyone away?” Judging by the numerous reviews on the forums, it still works!

True, not for all repair shops. Some people don’t know about this yet and may refuse service if you have an iPhone or iPad between 1 and 2 years old. In these cases, Apple suggests calling technical support without leaving the workshop, and they will sort it out themselves.

Important nuance! To confirm your right to an extended warranty period, you will most likely need a receipt confirming the purchase.

It is from the date of purchase (and not the date of activation!) that the 2-year period of free warranty service for your device in the ASC will be counted.

So, if you have an iPhone or iPad labeled Rostest, know that your official warranty on it is 2 years. And during this period, you can safely contact any authorized service center in the Russian Federation.

Their products on the territory of the Russian Federation. Now authorized service centers (ASC) must repair Apple gadgets, regardless of the country of origin. The author shared his experience of contacting a service center to repair an iPhone.

The story of the sudden death of my six-month-old iPhone, which happened on a long trip at the most inopportune moment, ended quite happily: within five days at a Moscow service center the battery was replaced under warranty, and my favorite gadget continues to delight me as before. True, I had to worry. And the reason is that this iPhone was purchased not in Russia, but in the USA. Although when purchasing the seller American Apple The Store assured me with an oath that the product was covered by a worldwide warranty; I understood that it would be possible to verify its promises only in the event of a real breakdown of the device. And then it happened.

To begin with, I googled it on the Internet and doubted it even more. Some wrote that in Russia, warranty repairs are only possible for products that were legally imported into the country and have a Rostest certificate. Others said that the legality of a product is checked by serial number, and in this lottery you can not only win, but also lose. The employee asked me what model number was on the back cover smartphone, and, to my joy, she informed me that it was subject to warranty repair. Hearing this, of course, was pleasant, but since many of my fellow sufferers will be in such cases, just like me, at a loss and assume the worst, I asked to clarify the picture general director"MakTsentra" by Dmitry Khavzhu.

According to him, for iPhone in Russia on at the moment There are two warranty repair options. One is essentially not a repair, but a replacement of the device: it can only be performed for models certified for Russia. These are iPhone 5 model A1429 GSM, iPhone 5C model A1507, iPhone 5S model A1457. By the way, I had an iPhone 4s model A1387, and apparently, I couldn’t count on a replacement (unless I went to the States). But component repairs, performed by replacing a faulty module, can be performed on all iPhone models, which are under Apple's one-year warranty. In this case, the warranty is extended while the product is in the service center, and if component repairs were carried out for money (not a warranty case), then the warranty on the replaced unit (battery, screen) is 3 months. If the malfunction is more serious, then non-warranty repairs are made by replacing the device and the new warranty period is calculated from the moment the device is received by the service center. The warranty period for the replaced device is 1 year for devices supplied to the Russian Federation by official distributors, or 3 months. for devices purchased in other countries. What if my warranty was invalid? When receiving a repaired smartphone, I asked how much a battery replacement cost for “mere mortals”? It turned out - 2450 rubles. About 15% of the cost of the phone.

Please note that after repair, the phone will return to you in its “primordial” state: without applications and accumulated data, including contacts. Therefore, before visiting the service center, you need to make a complete backup copy. But in my case, this turned out to be difficult, since iTunes did not see my iPhone when connected via USB. The solution was found unexpectedly. Since the device, when connected to the mains via charger worked, I tried creating a backup in iCloud cloud via Wi-Fi wireless channel. It worked!

As far as I know, in our country there are many service centers for Apple products that are not authorized by the vendor. It is difficult to say under what conditions they provide services, but according to Dmitry Khavzhu, they usually send devices to authorized centers in the Russian Federation or the USA for replacement or carry out component repairs themselves using random spare parts. He declined to comment on the quality of such repairs.