What to do if the play market does not work. Why is the play market not working?

Android users devices quite often encounter problems when opening the application Play Market. In some cases Play app Market may refuse to launch, citing “no connection.”

If the Play Market also does not work for you and a message appears about a missing connection, then this article should help you. Here we will talk about why the Play Market may not work and what to do in such a situation.

There are quite a few reasons why the Play Market may not work. But, in most cases, users encounter only a few of the most popular reasons for this problem, these are:

• Lack of internet. If there is no Internet access, the Play Market will not work. Also, the Play Market may not work if your Internet speed is too low or your Internet connection is not stable. This sometimes happens when using GPRS connections.
• Problems with the hosts file. The hosts file is used to correlate the IP addresses of servers and their symbolic names. When installing some applications this file may be edited, which may cause your Play Market to stop working.
• Invalid time and date. Another common problem is incorrect time settings. If the wrong time or date is specified on your Android device, the Play Market will not work.
• Application hangs. The Play Market application may simply freeze and refuse to work.
• The Play Market service really doesn't work. This happens extremely rarely, but rule it out this option also not possible.

What to do if the Play Market does not work

If you are faced with the fact that the Play Market does not work for you, then first you need to check the availability of the Internet. Open your browser and try to load a website. You can also perform a speed test using Speed ​​apps Test. If there is no access to the Internet, then you need to solve this problem and then try to launch the Play Market.

If you have access to the Internet, then the next step is reboot android devices. This way you can exclude everything possible problems related to freezing of the Play Market itself or other applications. After rebooting, try logging into the Play Market again. It is likely that this time everything will work fine. If after the reboot nothing has changed, then we offer you 3 ways to solve this problem.

Method number 1. Correct the hosts file.

Enough common cause The Play Market error “no connection” occurs due to incorrect entries in the hosts file. If you have ROOT rights, then you can open hosts and fix it, this is done something like this:

• Run file manager. For example, you can use Root Explorer or ES Explorer;
• Go to the System folder, then to the ets folder;
• Make a backup copy of the hosts file by copying it to a memory card or any other user folder;
• Click on the hosts file and hold it until it opens context menu;
• In the context menu, select “Edit”;
• In the hosts file that opens, delete all lines except “127.0.0.1 localhost”;
• Save the changes and restart your Android device;

If the reason for the lack of connection in the Play Market was in the wrong hosts file, then after a reboot everything should work.

Method number 2. Correct the time and date.

Another common reason for a lack of connection in the Play Store is an incorrect date or time. In order to fix this problem you need to do the following:

If the reason for the lack of connection in the Play Market was the wrong date or time, then after these simple manipulations the connection should appear.

Method number 3. Clear the application cache.

Problems with the cache can also cause the Play Market to report a lack of connection. To fix this issue follow these steps:

If the reason for the lack of connection in the Play Market was in the cache, then after a reboot the Play Market should start working normally.

Android is one of two popular systems mobile gadgets. And although the platform support is very good and prompt, there are often cases when malfunctions occur, including in the application store Google Play Market, where almost all applications for the device are downloaded. “Unable to connect to the server” is one of the most common errors.

Server error in Play Market: causes of the problem

Server connection problem may occur due to incorrect installed update systems or Google Play. This is the most common problem. Also one of possible reasons- problems due to a full application cache.

It is possible that there are no problems with Google Play, but there is simply no connection to the Internet. Check if it's on mobile internet or Wi-Fi.

Also, there may be no connection to the server if the date and time on the device is incorrect, for example, after the user removes the battery or completely discharges the device, this data is automatically reset.

It affects the operation of the Play Market and synchronization with the Google account that all Android users have. The problem may have arisen due to the installation or removal of an application downloaded from the store.

The connection problem may occur if you have installed a hacked application or are using cracks for games.

And one last thing. Oddly enough, not all Android devices support the application and web version of the store. This is because some smartphones and tablets simply do not meet the compatibility requirements. You can view the list of models on the Google Play website in the help section.

Clearing cache

A connection to the server cannot be established, although the Internet on the device is stable and the date is set correctly. The first thing you need to do is clear the Play Store application cache and Google Services Play.

To do this, go to the system settings in the “Device” item and select “Applications”. Find the Play Market and click sequentially:

• stop;
• erase data;
• clear cache;
• remove updates.

How to clear cache

We carry out the same actions for the Google Play Services application.

Just like in the Market application, click stop, delete data and clear cache

We reboot the device and try to go to the Play Market. If the connection to the server still cannot be established, try the next step.

Disable synchronization

Due to a synchronization error, the app store also cannot connect correctly to the server. To disable it, go to the device settings again, move to the “Accounts” item, select Google.

Disable all synchronization and reboot the device. Log into your account again and turn synchronization back on. An error may appear, but we don’t pay attention to it and try to go to the Play Market.

To disable, uncheck all the boxes.

It is important to turn synchronization back on. Due to its absence, problems with the Market may also occur.

If there is still no connection to the server, proceed to the next step.

Deleting a Google Account

This step may help in some cases, and if games and other applications are not linked to it, you can try using this method to fix the server communication error.

In order to delete an account you need to:

• go to Settings;
• Accounts;
• click on the email address;
• call the context menu with the button on the front panel of the phone (next to the Home and Back buttons), in some phones the context menu is called by pressing the button with three dots in the upper right corner of the screen;
• select delete account.

How to add an account

Reinstalling Play Store

If the problem persists, you can reinstall the Play Market. To do this:

• open the tinctures;
• applications;
• select Play Market;
• stop;
• Click remove updates;
• erase data;
• remove from default startup;
• download the application with the extension .apk;
• go to the device file manager;
• run the file;
• After installation, open the Play Market and enter your username and password.

How to remove Play Market

The application should work.

Important. Since the Market is built into the system and is not supposed to be deleted, it is not available on the official Google Play website, so you will have to download it from third party sources. Use only reliable and safe sites to protect your device. Latest version The play market can be found on the resource w3bsit3-dns.com and similar ones.

What else can you do

If the connection with the service has not been established, despite all the steps taken, you can download applications remotely. Go to the Google Play website from any browser and log in with your account.

Google Play web version

The interface is almost no different from the application by selecting the desired program, click install, after a while it will appear on your device. You can access the site from a computer, phone or tablet. The main thing is that the accounts on the device on which you want to install the application and on the website match. That is, if you use several accounts, for remote installation you need to make one active.

And the most radical option is to reset the device to factory settings. But at the same time, all user data will be deleted: downloaded applications, photos, music, contacts, etc., the smartphone or tablet will return to the same state as when purchased.

Video: Play Market - server error, what to do

If there are problems with the Play Store, first restart your device; this helps with most problems. If the error remains, then one of the above methods will definitely help eliminate it. Do not forget to clear the application cache; due to its overcrowding, not only the Play Market, but also the system as a whole cannot work correctly.

Play market doesn't work

Many users are faced with such a problem that Google stops functioning for unknown reasons, producing errors of various numbering, which ordinary users they hardly talk about anything. And sometimes this problem can occur quite often on one device.

First of all, you need to understand that the service may work due to technical problems related specifically to the service itself, or due to some problems related to our mobile device. In this article we will try to give advice on how to troubleshoot this problem.

The most simple reason you deleted the play market. You can download it again. We also recommend that you download alternative market- This .
Updated 07/14/2018

If your Play Market has been updated and stopped working, try downloading the old version. Latest update 10.8.23-all made a big problem (Android 5.1). If your phone freezes, the processor loads up to 100%, then hangs and does everything you tried to do while it was frozen, hard reset will not help, rolling back to will help old version Google play.

Updated 04/23/2018

If the play market stopped working for you on April 22 or 23, 2018, this is due to Telegram being blocked.
Google crashes: why don't services work? On the night of April 21-22, thousands of Russian users complained about the inaccessibility of the Google website. On April 16, Roskomnadzor blocked 655,532 IP addresses associated with Amazon and about a million more Google addresses. We hope that the blocking is temporary, but in the meantime you can use our site, look at the application and games in the site menu, you might like something. Add the site to your bookmarks.

To make the application work, you can try.

No matter how trivial it may sound, the first thing you need to do is reboot your smartphone, because sometimes the system can freeze, and a simple reboot will return it to working condition.

2. Google reconfiguration Play Store

1). Go to the “Settings” section;
2). Open the “Application Manager” section (on some devices this column is simply called “Applications”);
3). Find it in the Google Play list and click on Market
4). Here we need to click either “Erase data” or “Clear cache” - on different models devices, this column can be called one way or another.

If after this the problem has not been solved, we will look for a solution further.

3. Get rid of application updates.

4. Reset Google Play Services settings.

5. Program " Google Accounts» not activated in settings

6. “Download Manager” is disabled

7. Removing your Google account and restoring it

8. Programs that prevent the Google Play Store service from working

Some applications you have installed may block the Market from working. Therefore, carefully go through the list of installed programs; it is likely that some programs do not allow the Market to work fully. Such service-blocking applications include Freedom.

9. Troubleshooting the “hosts” file

That's not all, next we'll need Root program Explorer. Downloading it will not be difficult. So, we have the program. Next, go to the path “/system/etc/” and find the hosts file. You can open it using any text editor. In this file we need to leave only one line: “127.0.0.1 localhost”. If it is not there, we register it ourselves. There should not be any other lines.

10. Reset settings - Hard Reset

And so, go to “Settings”, click on the “Backup and reset” item and select “Reset settings”. After this, the “Reset phone settings” option will appear in front of us, then click “Erase everything”.

There is no need to be afraid for your data, since there is a backup copy of the system. It is not difficult for the user to create a copy. You just need to find the item “ Backup data." Once after clearing the data you reboot mobile device, all data can be restored from the compiled copy.

11. Lack of internet connection

Perhaps the problem is the lack of Internet. Go to any browser and try to open a website, but if you can’t do this, most likely you need to solve a problem with the Internet.

12. Set the correct time - “No connection”

Let's say you see the error “No connection”, but you have made sure that the Internet on the device is fully functional. Then you will need to go to the time settings and set the correct time zone and, accordingly, the time itself. To prevent such problems from arising again, you need to create synchronization between time and the network. It's very easy to do. Go to “Settings”, click on the “Date and time” column, and then, next to two columns, check the boxes – “Network time zone” and “Network date and time”.

13. Clean the Clean Master system.

CCleaner, run, click clean. Ready.

14. Error when receiving data from the RH-01 server

If all these tips did not help you, ask questions in the comments and the PlayMarket-androidS site team will help you.
You may have one of the following problems:
- Play store error: insufficient memory.
- Play market error: no connection.
- What do they mean Google errors Play.

Google's Play Market is, in fact, the main source of programs and applications for Android tablets and phones. Only a small percentage of users use other application sources, such as Yandex.Store. Therefore, if something happens to him and suddenly the Play Market does not work, does not open, or simply does not enter the Play Market, then for the user who computer equipment“to you”, it’s just a disaster: it’s impossible to deliver anything, installed programs are not updated, errors appear on the device, etc. Sometimes the cause of the malfunction is a virus infection, but most often it is just a glitch or a failure of the program itself and the system service. Of course, full hard reset(“hard reset” or “wipe”, as it is also called) will most likely solve the problem, but this is the most extreme method, which I will talk about at the end of the article. In the meantime, let's look at several working ways to solve the problem with Google's work Play.

Before you do anything, check if you have Internet access from your smartphone or tablet. The fact is that the Google application store requires access to global network and if it is absent, it displays the error “No connection” or “No connection”. If there are no problems with this, then we perform the following steps.

Step 1. Clear the cache and delete data.

This method helps if the Play Market does not open due to a software glitch. Go to Settings of your phone or tablet and find the Applications item and open the All tab. Find the application " Google Services Framework":

(if there is no such item, look for “Google Play Services”). Select it and get to the application information:

Click the “Clear cache” button and then “Erase data”. Next, we look for the “Google Play Store” itself:

and do the same:

Now you need to restart your Android phone or tablet and check whether the Play Market is working or not.

Step 2. Restart the download manager

Sometimes the cause of problems with the Play Market is a frozen download manager. Let's try to "kick" him. We return to “Settings” -> “Applications” and in the list of applications we find “Downloads”:

Forcefully stop the dispatcher and reboot the phone or tablet. After downloading, we return here and check whether the application is active.

Step 3. Check the Hosts file

Problems with the app store may be caused by interference with system file Hosts. Let's check it out. True, for this you need to get ROOT access to the device. Next, launch some file manager. I prefer to use Root Browser for this. We need to get into the directory

We find a file in it Hosts and open it text editor. By default it should look like this:

That is, there shouldn’t be any lines except this one:

As a last resort, this file can simply be deleted and after a system restart it will be created again in its original form.

Step 4: Problems with Google Account Sync

All installed programs on Android are linked to your account. If you have problems with synchronization, then you won’t be able to simply enter the application store. Go to the “Accounts and Synchronization” section:

And manually start full synchronization:

If data synchronization fails, check your Internet access. If everything is fine, then try deleting your account, rebooting and creating it again. If Google Play Store will write You need to log into your account - see.

Step 5. Download Google Play Market and reinstall

If none of the previous steps helped, then you should try reinstalling the Google Play application store itself. To do this, open the “Settings” >>> “Applications” section again and find the Google Play Store there and completely clear it: first the cache, then the data, and finally, delete the updates:

Reboot and check. If everything is fine, the Play Store will download the updates and start.

If all else fails:

The most extreme way to restore operation is to reset your phone or tablet to factory settings. To do this, we save all the data from the phone to the computer to the maximum. After that, go to the “Settings” section >>> “ Backup and reset":

Find the item “Reset settings” and select it. Then we proceed according to the instructions on the phone. As a result, we will get a completely clean device. Google Play Market usually works great after this =). Good luck everyone!

Hello Sergey. Your website is amazing, everything is written very clearly. I have this problem, I’ll write names in Russian faster 🙂 and so on the Miui phone ( Xiaomi Redmi 3s) and on the Asus tablet there was a problem that YouTube and the Play Market do not work over the Wi-Fi network, at first the videos on YouTube were all gray, but they played, then they disappeared completely and it says that connect to the network, but if everything works on the mobile Internet and loads.

Everything works on the computer via Wi-Fi. I called the Internet company that distributes our Internet via OSC cable, they said everything was fine with them, it’s a Wi-Fi router. I found your site and decided to reset the router to factory settings, following your recommendations I installed everything again, started the router, everything works fine. on the computer and on the phone tablet too, but YouTube and the play market remained lifeless. What to do?

Answer

Hello. If YouTube and Google Play open on your phone and tablet via the mobile Internet, then for some reason I am sure that the problem is with your Internet provider. Hardly anything in the router settings. Moreover, no one changed them. Everything stopped working suddenly.

It would be good to check:

• Does YouTube open through a browser on a phone or tablet?
• And will there be access to these services if you connect your ASUS or Xiaomi to another Wi-Fi networks.

What can be done? I would try changing the DNS addresses. On your phone and/or tablet, go to Wi-Fi settings and open the properties of your Wi-Fi network you are connected to. There you can set the settings statically. Enter DNS: 8.8.8.8 and 8.8.4.4

The "No Internet connection" and "Check your network connection" errors may no longer appear.

Separate article with main solutions: . There I showed in detail how to change DNS on Android.