How to find out why money was written off from an MTS phone. How can I find out the latest debits on MTS?

If you find a leak of money from your account, then you need to check the last 5 paid actions on MTS. The detailing carried out will allow us to find out which five recent actions made on your phone over the last two days. To receive necessary information The company suggests using one of the following methods:

1. The USSD command is dialed with the combination *152#, “Call” button. Select menu item 1 - " Cost of last 5 actions" From the operator at number 111 you will receive an SMS notification about the last 5 operations over the past 48 hours. If no actions were performed from the phone during this time, this will also be displayed in the message.
2. The last five paid actions of MTS can be found out by sending a request with the combination *152*1#, “Call” key. The check reveals unnecessary paid options on MTS. You decide whether to disable MTS subscriptions or leave them.
3. To see what operations took place through your mobile number over a longer period, you will need to order details from MTS. You will receive full information about all actions, including the cost of paid actions, if any. This will help analyze calls, SMS and other transactions for the period of time you specify.

Description of service

If you have just discovered that your account has been debited cash, and you did not perform any actions that could lead to write-off, you should look into the issue in more detail. To do this, you can use a simple and convenient tool entitled “The last five actions on MTS”. Its essence is as follows:

• the system records the last 5 actions performed from the moment the request was sent until the beginning of the current day;
• the data is compiled into a message that is sent to your phone;
• you receive up-to-date information necessary to determine the “gap” that caused the leakage of money from the account.

This service is much more convenient than simple call detailing - this way you receive only the latest data, as quickly as possible and, what is equally important, completely free.

Terms

There are only two conditions, and even those are related to the operation of the service only indirectly - it all depends on the behavioral characteristics of the subscriber, that is, you.

That’s all the conditions, they are simple and understandable for everyone, so you don’t have to worry - feel free to start investigating the reasons for the leakage of money from your account using this service.

How to check while roaming

All MTS subscribers have the right to use the service, regardless of their tariff plan and location. You can check the last 5 actions from anywhere in the world, but you should understand that the service may work with a delay.
To do this, simply dial *152*1# on the keyboard in the call field, then press the call key. As soon as the system analyzes and groups the data, it will be immediately sent to you in the form of a message.

Enjoy high-quality communications from MTS, and all kinds of services that provide up-to-date and useful information in no time, completely free!

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Who hasn’t encountered a stalemate when, at the most inopportune moment, there is no money in your mobile account? This can happen not only as a result of spending on calls, but also due to other monetary losses that the subscriber usually does not control. For many users cellular communications The question often arises of how to find out why MTS money was withdrawn. There are different reasons for withdrawing money from a subscriber's account.

The reason that money was withdrawn on MTS may be additional services. For example, you have connected one of the subscriptions that come with a mandatory subscription fee. As the subscriber is provided with certain content, which can be received daily or once a week (conditions vary for different subscriptions), he is charged for this.

The disadvantage of MTS is that all these subscriptions are very easily “clung” to subscriber numbers. You might not even notice how you have become " happy owner" one of these services. This could happen for a number of reasons:

1. You used some service once, and after that you happily forgot about the service that provided it to you. In this case, your subscription has been issued, and the subscription fee will be charged in full each billing period.

2. Somehow - intentionally or accidentally - you switched to a different tariff. And it includes a subscription fee. Of course, money will be debited from your account according to the tariff every month. To avoid this unpleasant situation, we advise you to carefully study the terms of use of MTS services before switching to a new tariff.

There is a common opinion that MTS withdraws certain amounts from the subscriber’s account every day unreasonably. In reality, this simply cannot happen. The billing system makes mistakes very, very rarely. The operator doesn’t take anything off anyone’s accounts just like that. If some amounts are debited from the subscriber’s accounts that he has no idea about, then usually only the subscriber himself is to blame. He might simply not understand the complex tariff conditions for some of his operator’s services.

How can you easily find out why MTS money was withdrawn?

To figure out why MTS money was withdrawn, you can call 0890. This is a special contact center MTS. The center consultant will help you understand why and how much MTS charges you money. First, he identifies the caller as the real owner of this number and only then provides all the information he is interested in. Strangers they cannot have access to it.

The same information can be obtained at the MTS store. They are found in almost all Russian cities.

If you call the number 0890 or you can’t get into an MTS salon, you can just visit your “”. If you have access to the Internet, this will not be difficult. Once in your office, check which paid services Do you have them connected at all, which ones do you use and what can be disabled. Second important point: Check if you have any connected subscriptions and how much you pay for them monthly.

You can also order a monthly expense report and details here. Both services are provided to all subscribers free of charge. For greater clarity, also look at your last 5 actions in the MTS system (calls, etc.). The details and report can be simply viewed on the screen or printed if you have a printer at hand.

Is it possible to disable MTS withdrawals?

Previously, the MTS operator had a special service, with the help of which it was possible to receive USSD commands full list all services connected to the number. Now he's gone. But you can still get the list. To do this, you need to again call 0890 and ask the consultant to provide such information.

After you have read this list and decided that you do not need some subscriptions and services, go to the MTS website and disable everything unnecessary. There are special commands on the site for this. They can also be obtained through the MTS help desk.

The easiest way to perform these operations is through your “Personal Account”. To do this you should:

• go to the "Services" section;
• select points that have a subscription fee;
• turn them off.

Attention! Disable services carefully so as not to lose any functions you really need.

You can disable mobile subscriptions you don't need using the following command: *152*2# call. After sending this USSD command, you will need to select the desired item. Follow the operator's recommendations.

The second option is to send USSD command *111*919# call. This is a service called "My Subscriptions".

Even if, after performing all the above operations, money continues to be debited from your account, we advise you to contact any MTS operator service office convenient for you. The office will not only help you sort out subscriptions, debits and other problems, but will also accept your claim for the return of funds already debited from your account.

To ensure that all steps taken have had an impact required action, all unnecessary subscriptions are disabled and funds are no longer debited from your account unnecessarily, you just need to check your mobile balance every day for some time. If there are no more suspicious charges, it means you did everything correctly.

Precautions

To prevent such an unpleasant situation from occurring at all, the following precautions should be taken:

1. Do not call or send any paid USSD commands on short numbers. This is a good precaution against unnecessary expenses.

2. Do not enter your telephone number on suspicious sites that require such identification. 99% of such sites are scammers who fraudulently extract money from gullible users.

3. Never participate in television quiz shows on entertainment channels that require you to perform a number of basic actions: send some numbers to a short number, etc. These are also tricks of scammers.

4. The most important thing: never respond to SMS with messages that you have won something. This is often how scammers “delight” simpletons with a big win (a car, a substantial amount), after which they steal all the funds from their mobile account.

5. The same applies to all kinds of suspicious Internet resources. If you do not want to lose your funds, do not visit these and do not call the numbers available on them. Even if it states that the call is free, it most likely is not. If you send a message to such a number, there is a high probability that you will become the owner of a paid subscription.

6. MTS provides various WAP information services, which may also be paid. Before signing up for one of them, carefully read their terms and conditions. On some of these services paid subscriptions are connected automatically, which is very typical for the MTS operator. Before sending a message to any short number, first check how much it will cost you and what the risks are.

In the usual everyday bustle of affairs, we often do not keep track of where money is flowing from our account. mobile phone. “There are plenty of conversations throughout the day”- we think, without noticing it, how money is like "melt before our eyes". And then, at the most inopportune moment, the cellular operator reports that there are not enough funds in the account and the number for outgoing calls is blocked. A reasonable question arises as to why the money was debited from the account. MTS subscribers in such cases is no exception.

The main reason for withdrawing funds from the account, as a rule, may be additional services connected to the number.

Often, trailer services are included with a subscription fee. Providing the subscriber with information, ringtones, weather forecasts, horoscopes on a daily, monthly or weekly basis entails a mandatory charge. Consumers of cellular communication services may not even notice how they ended up subscribed to certain content. Entertaining SMS usually arrive during the working day, remaining unnoticed. Subscribers believe in good faith that this is free newsletter from the company, without even realizing that the corresponding fee has already been debited from the account.

Reasons why money disappears from a mobile phone balance

This happens for a number of different reasons. Let us indicate the most common of them.

Transition to a new tariff

There is an opinion that the MTS company very often debits money from its clients’ accounts for services not provided. However, in reality such information is confirmed extremely rarely. Most often, it becomes clear that the client simply did not fully understand the scope of the services provided and, as a result, thought about an illegal write-off. Payment is collected automatically, by a well-functioning system that almost never fails.

Use of paid services

Please remember that once you have subscribed to a service, received periodic information and have not subsequently unsubscribed from the service, it will be delivered in the same manner as you subscribed to. If you do not need the service, do not forget to unsubscribe from it.

How to get information about debiting funds from your account

Call to operator

The easiest way dial 0890 and contact the operator. A call center consultant will help you understand what is happening and find out why the funds were withdrawn from your account. When contacting, the owner of the number should have all the information to identify him as the legal owner of the number ( code word, passport details). Information will not be provided to those persons who cannot answer the operator’s questions.

Visit to the MTS office

If there is free time, you can walk around the city and get the same information at the nearest one. They are represented in the vast majority of Russian cities.

View your personal account

The simplest and most reliable option is to manage subscriptions through. After registering, receiving a password, check what services you are subscribed to and how much you pay monthly for such services. If you do not need them, refuse without leaving the company’s website.

Disabling unclaimed services

Instructions - How to find out what MTS money was withdrawn for

The previously existing service, through which one could unsubscribe from all additional services associated with a number, has been abolished.

Short four or three digit commands in tone mode no longer work. The only option is number 0890, which was mentioned above. It’s quite easy to disable them through an MTS employee.

Following step by step instructions, do it yourself in your personal account:

Log in to your personal account;

Click the “Services” section;

Select the items for which a fee is indicated;

Disable them by clicking on the appropriate command.

Another important rule. Before disabling services, make sure that you do not actually need the functions being removed.

Subscriptions It's easier to delete using the command, viashort number *152*2#, call button. Follow the system instructions via SMS.

What to do if the instructions did not help?

It is unlikely, but it is possible that after the manipulations have been carried out, money continues to be debited, please contact us immediately to the MTS office. There you can submit a written complaint to return unreasonably written off amounts, if any are identified.
Check your phone balance daily. Most likely, after the work has been done, write-offs will stop.

About necessary precautions

Exists a number of “golden” rules How to avoid becoming a victim of telephone hackers. Their implementation is a guarantee of a quiet life and the absence of unclear situations with spending money:

Do not provide your phone number on sites that have a suspicious reputation. The vast majority of them are scammers who enjoy the trust of citizens.

Do not participate in game shows that require you to send numbers to short codes. These are obvious scams.

A certain amount of money regularly disappears from your MTS account, while your tariff plan and connected services provide for completely different payments? How to find out what MTS money is withdrawn for? Errors in the billing system occur extremely rarely, and MTS is unlikely to risk its reputation by withdrawing money from subscribers’ accounts without any reason. Consequently, the reason for unknown charges is paid services, the existence of which you simply do not know.

Most likely, to solve your problem, it is enough to find out what services are connected to MTS and disable everything unnecessary. In addition, each subscriber has the opportunity to find out what MTS money is withdrawn for through their personal account or by calling the help center. As part of this review, we will talk about ways to get detailed expenses on your MTS account and disable useless paid services.

How to find out what MTS money is withdrawn for through your personal account

You can order detailed expenses for the last few days at. Here you can see why and how much money was withdrawn from your account. This method is the most reliable, because all actions with your account will be displayed on your computer monitor. None financial transaction will not go unnoticed. Even if one kopeck was withdrawn from the balance, you will see this and next to it it will be indicated why this money was withdrawn. All you have to do is turn it off unnecessary service. Again, you can do this in your personal account.

If you do not have access to a computer, then you can find out why MTS money is withdrawn from your phone. Install the application and perform the same operations as in your personal account. After logging into your personal account, select the “Account” section. A page will appear asking you to top up your account or order details. Select the second item. Next, you will be asked to select the type of detail you are interested in. To find out what money is being withdrawn for, you need to select the “detailed balance sheet report”. This report includes general information about expenses, which is what you need. Ordering details through your personal account and the “My MTS” application is completely free and available around the clock.

How to find out why MTS withdraws money from the help desk

Despite the fact that the operator has made the personal account interface as simple and clear as possible, some subscribers still do not use it. If you are one of them, then you can find out the reason for your unplanned expenses by contacting MTS customer support. You should immediately warn that contacting the help center can take a lot of time, so you can first try to solve the problem yourself. To do this, first of all, you need to find out what exactly the money is being withdrawn for.

Most often, funds are written off from the MTS balance without the subscriber’s knowledge for the following reasons:

• When visiting a site with questionable content, an error occurred. automatic subscription on paid content(read the article “”);
• When purchasing a SIM card, the subscriber was connected to services free of charge, the fee for which begins to be charged from the second month. For example, the operator often provides the “Beep” service according to this scheme. By the way, we talked about it in a separate article;
• Many tariffs and services imply hidden conditions, specified in the contract, which subscribers almost never read. The debiting of money may be provided for by your tariff or a service that you activated yourself, but did not fully understand the conditions.

In all these cases, the problem can be solved by itemizing expenses. If you don’t want or can’t order it for some reason, you need to contact the MTS operator. Tell a specialist help center that for reasons unknown to you there is a regular write-off of funds, which in your opinion should not happen. Be prepared to tell the operator your passport details. By spending a few minutes talking with an operator, you can get answers to your questions and solve the problem.

• Attention

If you were unable to solve the problem based on the information above and the money continues to be written off, contact the MTS office. Here you can submit a written claim asking for a refund. Refunds are only possible if the operator’s fault is proven, which is extremely rare.

In conclusion, it should be said that in most cases, funds are written off without the subscriber’s knowledge due to his own fault. Not carefully studying the terms of provision mobile services, visiting sites with a bad reputation, participating in television quizzes, responding to SMS about some winnings - all this becomes the reason for debiting funds from the account.

Cost control is a sore point for many subscribers, since rather complex and confusing tariff plans are often difficult to understand. The subscriber sees that money is leaving the account, but for what services the charges are being made remains a mystery. Let's take a closer look at how to find out exactly what you're paying for.

Control of expenses through “Personal Account”

The best way to control your expenses is the “Personal Account” services. On the MTS website, after registration, you get access to useful services allowing you to control your expenses:

• Account status. Your personal account displays the current account balance, as well as information about account top-ups, as well as generalized data on expenses (without details).
• Cost control. The tool provides a more detailed expense report. During the reporting period, a detailed statement is generated about each debit of money from the account. Generating an expense report is free if you order the service through the website. The report includes charges for calls, SMS, MMS, data services and all other services.
• Expenses for past months. If you need to investigate earlier periods, you can order a detailed report for previous months. Information is available for the last 6 months.
• Details of conversations. If the total cost of calls is not enough for you, you can detail the bill by dividing the amount into charges for each specific phone number. This way you can “catch” paid premium numbers, calls abroad, too long conversations and other “communication sessions” for which large sums were written off. You can also identify the most frequent directions of calls.
• Monthly report. A service that involves regular delivery to your address email statements of expenses without details of conversations. The statement is sent monthly.

Checking expenses through the operator

To quickly find out why the money was written off (for example, if a large amount was written off quickly), you can call "0890" from your MTS number and after a short identification procedure you will be told why the charges occurred.

In fact, the operator will read aloud the information that you could obtain via the Internet in your « Personal account» . Since it is much less convenient to perceive information in this way, you can check expenses through an operator only if you need to investigate the write-off of money as quickly as possible, but you don’t have a computer at hand, or for some reason you can’t register in the system on the MTS website.

What can they withdraw money for on MTS?

Most likely, your expense breakdown will include the following write-offs:

• Regular subscription fee– monthly or daily
• Payments for connecting service packages or individual services
• Payments for calls (above package minutes)
• Payment for international calls
• Payments for SMS and MMS (above package volumes of services)
• Payments for data transfer (above packaged volumes of services)
• Charges for additional services: calls and SMS to premium (paid) numbers, etc.

The lion's share of the average subscriber's bill should be the subscription fee. If other expense items dominate your cost structure, you should suspect irrational use of the mobile communications budget.

Where can unnecessary services for which money is taken come from?

In conclusion, we note that most often a person notices an increase in expenses in the following situations:

• By mistake or inattention, I signed up for an unnecessary service. Registration on the site, some ordered melody and other dubious services.
• Background data services were running on the phone, which “burned” traffic.
• Long calls were made, which, according to the terms of the tariff plan, turned out to be paid.

To avoid such situations, study carefully!