Personal account my expenses. How to find out the costs of MTS

Clients of mobile operators, including Megafon, often have to deal with an unpleasant situation when balance funds are regularly written off in excess of what was planned mobile budget. Cost overruns look especially strange against the backdrop of tariff plans that do not involve additional costs.

But you shouldn’t immediately blame the provider for direct theft of money. Megafon values ​​its reputation and will not withdraw extra money from a subscriber’s account without an objective reason. If there is a real debit that you cannot explain, then you are paying for something you don’t need. mobile service or did not carefully study the terms of the tariff.

In this review, the Internet assistant Tariff-online.ru will talk about the main reasons for unforeseen financial overexpenditures on mobile communications and how to find out why the money was withdrawn on Megafon.

Reasons for missing money from Marathon number

Despite the assurances of operators that their first priority is comfort and care for customers, we all understand that any self-supporting project must make a profit. An important element that shapes the final financial success of telecommunications companies is paid services and subscriptions that are imposed on clients both directly and covertly.

The main reasons for writing off unplanned funds from your phone account include:

• availability of active paid services;
• availability of active paid subscriptions;
• hidden conditions of the tariff used;
• repayment of debt on other SIM cards registered to the same subscriber.

Often, a Megafon client independently agrees to connect the service he is interested in free subscription or “in reserve” service. The peculiarity of such offers is that they are not completely free, but only for the first time. A month or two passes, and regular payments are debited from the account to cover the daily or monthly subscription fee. In a situation with daily small subscription fee such a “gift” from the provider may go unnoticed for a long time.

Order itemized expenses on Megafon

The easiest way to determine why money was debited from your balance is by ordering itemized expenses for a week or month. This allows you to understand in detail what the purpose of each, even the smallest payment made with personal account numbers. Knowing the real reason missing money, you can eliminate it without any problems.

There are several options for ordering cost details:

• use the functionality of the online self-service service ( Personal account, mobile application"Megaphone);
• call the customer service center by phone 0500 or 0505;
• visit the nearest Megafon office.

To make changes to your tariff plan settings or provide financial information by personal account a call center operator or an employee of the provider's office will require passport data to identify the owner of the SIM card.

The most comfortable and in a simple way To find out why money is withdrawn from the subscriber, use the client environment of the Personal Account. If the user uses mobile internet in combination with a smartphone or tablet, it is more convenient to use the Megafon mobile application, which is an analogue of the Personal Account and is specially adapted for small devices.

You can detail your expenses on Megafon at any time and completely free of charge. Moreover, the provider has provided the ability to print a report that details absolutely all write-offs and what they were intended for.

If the user sees payments for services and subscriptions that he does not need, he must remember their name and, using the “Service Management” section of his Personal Account, deactivate them.

• Attention
• Some paid subscriptions are secretly activated when visiting third-party web resources of an informational or entertainment nature.

You can also find out the list of active paid services by sending an SMS with the text STOP to 5051 or a short USSD request
* 505 # . In response to such user action, the operator will send an SMS with a list of connected paid services and instructions on how to disable them.

What to do if itemizing expenses does not help

The functionality of your Personal Account almost always allows you to identify and eliminate the causes of unnecessary additional expenses. But there are times when detailing expenses does not help to understand the situation. Then all that remains is to contact help center or a visit to the provider's office.

It is advisable to start solving the problem by calling a specialist from the Megafon subscriber support center, who will always help clarify all the circumstances of debiting funds from the balance.

It is in situations where the user was unable to find out the reasons for the overspending using cost details that most often additional conditions for using the tariff plan come to the surface.

Therefore, you should always carefully study the agreement with the provider. If your signature is under it, it means that you have voluntarily assumed obligations to use and pay for additional services, and balance funds are written off legally. This is a stalemate! There is only one way to try to get rid of such additional expenses - to choose a more profitable tariff plan.

If the subscriber is sure that the debiting of funds is not legally binding and is contrary to the terms of the contract, he needs to go to the Megafon office and write a corresponding statement. But this approach often does not justify itself due to a well-established mechanism for protecting its interests by the provider. In the event of a serious conflict, it may be worth considering changing the operator while keeping the number.

In conclusion

Almost always, additional withdrawals on Megafon are associated with making a monthly fee for paid services and subscriptions that “miraculously” appeared from somewhere. Using our recommendations, you can easily identify and disable them. But this is only a partial solution to the problem until the next automatic “improvements” appear in the form of contextual subscriptions. To effectively get rid of future risks of connecting paid subscriptions, use the “Stop Content” service. To do this, just send a USSD request * 105 * 801 #

Also remember the specifics of owning several numbers, when it is possible to write off money from one balance in favor of paying off a debt on another.

We hope that our material was useful to you. We look forward to your questions and suggestions in the comments to this article.

Most subscribers of any mobile operator periodically face the fact that deposited funds disappear from the balance of their SIM card. Sometimes this is due to the inattention of the users themselves, and sometimes due to operator errors. In order not to contact support every time, but first of all to make sure that you have not spent money by mistake, use the expense detailing function. Let's figure out how the Megafon operator controls costs and what methods you can use to add detail.

What does this option do?

Using this feature, the subscriber can track all paid transactions that have ever been carried out from the balance of his SIM card. There are several connection options for this:

• receiving information via SMS or USSD command;
• mobile application;
• personal account on the official website.

The last option is more convenient than the first two, since it is in your personal account that you will find detailed information about expenses. In the special section “expenses, replenishments and details” you will find the following data:

• all expenses for the past month;
• details of incoming and outgoing calls;
• order an invoice;
• graph showing expenses for the last six months.

Having decided to sign a contract for the provision of services and purchase a SIM card from any company mobile operator, the first thing you will be offered at the communication office is to choose a tariff plan. It is he who will determine the future cost of outgoing, incoming calls, SMS and MMS messages, the cost of Internet traffic, the ability to connect services, the provision special offers, discounts, tariff rates for roaming communications and much more. So, you issued a SIM card, inserted it into your phone and... forgot about it. If young people are still aware of their tariff plan, then for older people this is really a problem. So how do you find out the tariff for MTS and, in principle, why do you need to know this? We will answer these questions further.

Knowing your tariff plan, you control your budget!

Today, in a highly competitive environment, operators cellular communications are actively working to optimize their tariff plan offerings and make them more attractive to their customers. Almost every month on television we see new commercials for promotions, interesting offers for communication services, tariffs and how they compare favorably with others.

Many subscribers naively believe that once connected, the tariff plan can no longer be changed, since it is forever tied to the SIM card. This is not true at all.

There are many ways to do this, including:

• look in the documents received when purchasing a SIM card;
• by sending the USSD command *111*59# ;
• by calling help desk MTS support;
• by contacting the company office;
• through the MTS service application;
• through the Personal Account service.

Still, it is worth paying attention to the 3 simplest ones, quick ways of them.

The most convenient way to find out the tariff plan for MTS

The most convenient, fastest, most common, and most importantly, free way Find out your tariff plan - use your mobile phone and send the USSD command *111*59#.

In a few seconds you will receive a response SMS message containing the name of your tariff plan.

Sometimes when purchasing a phone or smartphone abroad or via the Internet, there is a possibility that the characters on the display will not be readable. The reason is that the phone may not support the Russian language. You can fix this:

• you should send *111*6*2# while pressing the call button - this USSD command switches to the transliteration language;
• then switch to Russian using the USSD command *111*6*1#, call.

Important! After you find out the name, you will still need to use the Personal Account service to familiarize yourself with all the benefits and further manage your tariff.

Visiting the company office or calling the MTS help desk?

For those who are not very well versed in the technical intricacies of their phone or for some reason were unable to carry out the above steps. The solution is to call the MTS support service at number “0890” (for MTS subscribers) or 8-800-250-08-90 (for all operators).

You can also visit the MTS office, where they will advise you on all the advantages, disadvantages and costs of the communication services of your tariff plan, answer all your questions and even help you switch to a more favorable tariff.

Important! When contacting the company’s office, you need to have your passport and MTS SIM card with you.

Your personal account will help you find out everything about your tariff plan

By going to the operator’s official website, you can not only find out everything about your tariff plan, but also manage it. Namely, connect services, easily change it to a more profitable one, find out about your balance and even order call details with the exact cost and much more.

Advice: From the point of view of convenience and speed, this method will be the most effective due to the fact that you can only fully evaluate your tariff plan by using your Personal Account. All information is collected in one place, and a clear interface will help you solve your problem with ease.

Which method you use to find out your tariff plan is up to you. The main thing is to understand that in a period of such rapidly changing offers and services, there is always the opportunity to choose a more profitable option for yourself, and here knowing your tariff will help you.

Subscribers who use MTS mobile communications very often do not pay attention to the debiting of money from their account. And after some period they wonder, where did the money go? Today, MTS offers an up-to-date service for its clients. With its help, you can find out how your money is spent.

Self-service system

A subscriber who chooses a package of mobile communication tariffs often does not know his full monetary expenses and cannot do anything with the expenses. Operators also cannot always provide full information By tariff plan. And for a person who is interested in his finances, it is very difficult to independently calculate expenses. In this case, on help will come an innovative program from MTS that allows its clients to independently control the status of their accounts. In order to use the program, you must register on the mobile communications website.

Registration is simple and should be done in stages:

• Go to the website and select the appropriate section.
• Enter the number in the window mobile phone, create a password and leave an address email box. Also required keyword and PUK code.
• In the case where the code is unknown, it is very easy to find out. It is recommended to contact contact center for customer support.
• The contact center will check your personal information before providing the code.
• After successful registration, you should log in to your account.
• In your personal account on the website, all information related to the account is provided.

Your personal account resembles a browser system with many tabs. There you can view various sections, learn about bonuses and promotions at MTS, and also receive professional help from consultants. Managing the office is very easy, all the necessary services are described in detail. On the website you can easily order funds or change the current tariff.

The personal account is designed so that the mobile subscriber can independently use a variety of services. Information about funds can also be found out very quickly. An excellent “Help” section will provide the subscriber with all the initial data. The section contains instructions that will help with frequently asked questions. First of all, the site posts basic data for its clients. For example, in your personal account there is a section where you can find out about tariff data. To do this you need:

• find the “Tariff” line in the system tab;
• go to the tab and open “Your tariff plan”;
• go to the profile section and find the corresponding item;
• find the line “MTS Settings” - tariff plan.

Detailed information about the tariff, its payment and promotions will help the client control their accounts better. Such a system makes it possible to detail the expenditure of money.

Checking funds and debiting them from the account

Clients who are interested in their financial well-being always try to keep everything under control cash. Mobile communications are no exception. Man in to a greater extent spends his time talking on the phone. Accordingly, he must know where a significant part of the funds is spent. This can be done using the operator or the Internet. In a convenient way is to search for information on the World Wide Web. It would be best to go to the official website mobile company and choose several ways to replenish your account. Since a person communicates on the phone, he does not notice the expense of money.

Detailed detailing is considered the most optimal means of checking finances. With its help, you can check your account even from several weeks. Everything will depend on how intensively the subscriber talks on mobile communications.

Detailing is not only a way to check finances, but also their controller. Because you can be calm if you know exactly the consumption. All information about write-offs will be shown. Today, mobile operators have simplified the details. And in order to control your financial expenditure, it is recommended to use only the telephone. You must enter numbers and order details. It is ordered using a simple number: * 152 #. In a few minutes, the subscriber receives full information about the finances spent within five steps.

If the user does not control his expenses on mobile communications, then they can reach decent volumes, sometimes completely unexpectedly. You recently added money to your phone balance, but it has already been spent? You can suspect the operator of deception, but it is much more reasonable to know when and where the funds from your balance were spent. How to control both all connected services and the balance of funds, traffic packages and SMS.

Everyone knows how to check the current balance of the MTS Russia operator - this is the USSD command *100#.

It’s also easy to find out the last 5 paid actions, which you carried out from your phone. To do this you need to dial on your phone USSD command *152#. The list will be sent to your number in the form of an informational SMS indicating the time and specific cost for each action.

Debt on balance

Using the services of the MTS operator, how can you avoid driving yourself into a debt hole? When using the wonderful service “On full confidence”, which implies a credit rather than an advance payment system, you can quite accidentally drive yourself into a large negative balance. You can control the debt on your phone by dialing *100*3#.

Remaining traffic packages, minutes and SMS

Remaining traffic, minutes and number of SMS, which are included in the monthly subscription fee on your tariff are determined by the USSD command *100*1#. You will receive information message with a description of all remaining available options.

If you use traffic or minutes for promotions or have taken advantage of additional packages means of communication, the command *100*2# will help you stay informed.

The remaining traffic volume, minutes and SMS are also visible on home page mobile application "My MTS", but you need to take into account that the rest of the traffic will be shown with all available additional packages, the cost of which is not included in the subscription fee.

Also the current balance and available packages communication services can be seen in your Personal Account on the MTS website at: https://login.mts.ru after authorization. Balance, minutes and SMS on the main page or in the “Account Status” item on the “Number Management” tab.

The rest of the Internet traffic by going to the “Number Management” tab in the “My Internet” item, located at: https://internet.mts.ru.

Content Management

To manage incoming paid content use the USSD command *111*919# or view your subscriptions at: http://moicontent.mts.ru on the operator’s website. What if you don’t even know that you accidentally signed up for some services?

Account details

You can control the expenses that you have already made on your account by ordering a detailed history of movements by number on the website in your Personal Account or by going to the website from the mobile version of the “My MTS” account.

Open the “Number Management” tab, select “Details” and go to this section.

By following simple steps in accordance with the prompts, you can order by email in a convenient format a complete list of actions occurring with your phone over a certain period of time. The subscriber can receive a statement for current month, week or any certain time, not exceeding six months ago.

Service management

Mobile Telesystems offer their subscribers a very wide range of additional options and services. Many of them are connected automatically when purchasing a SIM card or when switching to a new tariff. In order to accurately and clearly represent your expenses for communication services in MTS, you need to know what services are connected to your number and which of them are paid or may become paid after various “test” modes.

The user can see the full list of connected services only in full version Personal Account on the MTS website. You need to go to the “Service Management” tab to the “All connected services” item.

This way you can look at the services connected to you, determine their cost and, if necessary, disable what you don’t need, while maintaining your personal set of options and services.

The fact is that several separate services - “Locator”, “Child under supervision”, “My city”, “Mobile employees” are located on a separate website, as well as information about connecting them to your number. Services are paid even if you do not actively use them and are often connected to automatic mode along with a change in tariff plan.

Unfortunately, the “My MTS” mobile application, while convenient in many ways, does not provide complete information on all services connected to your tariff and you can count on a thorough study with its help this issue no need.

We told you in detail how to find out the costs of MTS, be aware of your current balance, make the use of mobile communications more economical and not pay for what you do not use.