• MTS digital channels are not shown. MTS Satellite TV: hotline and problem solving

    Guarantee

    Free warranty service on the territory Russian Federation any type of equipment intended for using the MTS Satellite TV service is subject to the following requirements:

    • The product has not expired
    • The equipment does not show any signs of violation of the operating and storage rules specified in the documentation supplied with the product by the manufacturer.

    Service

    Through the service center

    The subscriber can contact one of the authorized service points in Russia, where the equipment will be replaced if a malfunction is confirmed. The list of service centers is indicated
    on the website sputnik.mts.ru.

    Through dealer points of sale

    The subscriber can contact the dealer, where the faulty equipment will be accepted and an application for its replacement will be accepted if necessary.

    Service (testing/repair) is carried out in service center without the presence of the subscriber.

    Frequently Asked Questions

    Do you have federal channels?

    MTS broadcasts mandatory public federal TV channels as part of the MTS Satellite TV service. TV channels are available for viewing to all subscribers of MTS Satellite TV
    as part of the Basic package.

    Why don’t Internet services work on my set-top box: map, weather, news?

    Internet services (maps, weather, news and others) may not work due to the fact that there is no access to the Internet. To check Internet access, you need to check the connection in the set-top box menu. There are two ways to connect to the Internet on your set-top box - via a wire via Ethernet from your home provider or through a 3G modem that is built into your set-top box. You can check the coverage area in your area using the link www.mts.ru/mobil_inet_and_tv/help/mts/coverage. If you were unable to set up a connection or Internet services do not work when connected to the Internet, you need to contact support and call the MTS Contact Center.

    Is a SIM card from another Internet service provider suitable for use on a set-top box from MTS?

    The satellite set-top box from MTS will only work with the MTS SIM card that was supplied with satellite equipment. If you try to use a SIM card from another operator or an MTS SIM card that is not intended for use with satellite equipment, the operation of the MTS set-top box will be limited.

    Why is the program guide displayed without pictures?

    What equipment do you need to watch satellite TV from MTS?

    To receive channels you must have satellite dish, a universal converter with linear polarization and a set-top box from MTS. This equipment provided to the subscriber upon connection. This equipment can be found at local certified dealers. You can find out information about the equipment and places where it can be purchased in the corresponding section on the website sputnik.mts.ru. It is important to note that if you already have an antenna and a converter, then in some cases they can be used to receive Satellite TV from MTS. You cannot use a third-party set-top box to watch Satellite TV from MTS; for this you only need set-top boxes received from MTS.

    I already have a DVB-S2 satellite receiver on my TV, can I watch channels through it?

    Yes you can. Your TV is suitable for receiving Satellite TV from MTS. Additionally, to decode the signal you will need a CAM module. You can find out about the availability of such modules from your dealer, on the website sputnik.mts.ru or in the Contact Center.

    How does the Internet work on my set-top box?

    Your set-top box has a built-in 3G module, which allows you to obtain constant access to the Internet using the MTS SIM card included in the equipment set. Additionally, you can connect an Ethernet cable from your home provider. We recommend using an Ethernet wire as a more stable connection method if your speed home internet more than 6 Mbit/s.

    Does the TV box have built-in storage? If so, what can it be used for?

    IN set-top box there is no built-in storage for storing recorded content, but you can connect an external USB storage device (flash drive or hard drive). With a connected USB drive, you can additionally use the services of pause, repeat and record programs according to a schedule. In addition, you can view photos and videos and listen to music from your USB drive using the Media Player service on your set-top box.

    How can I watch or transfer recorded shows on my computer?

    Programs that are recorded to your removable USB drive are only available for viewing on the set-top box you used to record. You cannot view files on your computer or other devices. This is due to legal requirements from the rights holders of TV channels.

    How does weather affect picture quality?

    MTS Satellite TV is broadcast from a new generation satellite with very high level signal. But too dense clouds, heavy snow, and heavy rains can sometimes affect the quality of received satellite signal. The more intense the weather events, the greater the impact they have on picture quality. Magnetic storms and solar activity also have an impact.

    Is it possible to connect two TVs to one set-top box?

    To connect a second TV you will need another set-top box. For more information about this connection method, please contact your dealer.

    Can I use set-top boxes from other manufacturers/operators, as well as watch channels broadcast by other operators on my set-top box?

    Each satellite television operator uses its own signal encoding, which makes it impossible to watch TV channels of other satellite television operators using the MTS Satellite TV set-top box. The MTS set-top box is adapted to decode a signal intended only for watching TV from MTS.

    Does the TV recording function work when the TV is turned off (when the owner is not around)?

    Yes, recording works when connected external media and a television set-top box connected to the power supply. For CAM module this function not available.

    What is solar interference and how does it affect signal quality?

    Solar interference is a distortion of the signal received from a satellite as a result of interference with the radiation of the Sun. In cases where the receiving satellite antenna, the satellite and the Sun are on the same line, receiving signals from the satellite is impossible - they are blocked by more powerful noise from the Sun. At such moments, your signal may deteriorate or disappear altogether. Solar interference occurs twice a year - in spring and autumn. Depending on your geographic location, it may take place in different times, but does not last long during the day and a few days a month. The time of possible solar interference will be reported in advance on the website sputnik.mts.ru.

    Why am I experiencing signal interference?

    Most likely, signal interference is caused by incorrect setting receiving antenna or the presence of obstacles such as houses and trees. You can configure the receiving antenna yourself using the instructions posted on the website sputnik.mts.ru. If you require additional help, you can contact your nearest dealer or MTS Contact Center.

    Is it possible to return the set-top box to factory settings?

    Yes, it's possible this procedure described in the operating instructions. In this case, all changes in the TV set-top box that were made by the user will be deleted and initial settings(default) will be installed.

    How to restore the provision of a service after it has been blocked due to non-payment?

    You need to top up your balance personal account. The service will resume when a positive balance is reached.

    How to block a service?

    To block the service, you must call the MTS Contact Center.

    How to pay for the service?

    Payment for services is carried out by number mobile phone specified in the Agreement. You can find out about all payment methods in the corresponding section on the website sputnik.mts.ru.

    What is the form of payment for services?

    MTS provides services on credit, that is, you first use the services and then pay for them. The billing period is 1 calendar month. Payment for the previous month must be made by the 20th of the current month.

    Where can I find out transponder frequencies?

    What are the advantages of Satellite TV from MTS compared to other operators?

    Satellite TV MTS - television latest generation. For the first time, MTS opens up to you the possibilities of real interactive TV, previously unavailable to satellite TV viewers: video on demand, program guide directly on the TV screen, broadcast recording, pause and rewind function, information about programs, weather in your region, news, interesting applications and much more. You can control your TV viewing using a TV guide with a unique, intuitive interface. With MTS Satellite TV you can watch over 150 of the most interesting and popular TV channels in excellent quality, including channels high resolution. MTS satellite TV is easy to connect anywhere - in country house, at the dacha or in the apartment.

    Where can I purchase equipment for connecting Satellite TV from MTS?

    To purchase such equipment, you need to contact our partners, a list and contacts of which can be found on the website sputnik.mts.ru.

    Why is there no sound on the channels I'm watching when I connect the MTS set-top box to the TV?

    If you are using the cinch cable connection method, you need to make sure that correct connection this cable to the set-top box and TV. On the set-top box, the cable must be connected to the AV connector. On the TV it must be connected to the Composite connector in compliance with the color markings of the cable and connectors on the TV.

    To ensure best quality sound and image MTS recommends using a connection between the set-top box and the TV via HDMI cable, if your TV supports this type of connector.

    What to do if the TV has stopped showing satellite TV channels and the message “NO SIGNAL” appears on the screen?

    • First of all, you need to check that the connecting cables of the set-top box are connected correctly.
    • Next, you need to check the correct choice of mode for displaying channels and sound on the TV (for a tulip cable, the mode must be AV or Composite. For an HDMI cable, the mode must be HDMI, and the selected HDMI port for connecting the set-top box must match the selected HDMI port to display on TV).
    • If all cables are connected correctly, the set-top box is turned on and the correct mode is selected on the TV, you need to check antenna cable for damage and its connection to the converter installed on the satellite dish.
    • Try rebooting the power supply. To do this, switch the set-top box to standby mode (by pressing the POWER button on the remote control) and disconnect the power supply from electrical network. To reboot correctly, the set-top box must be turned off for more than one minute.
    • If all previous checks do not bring results (it was not possible to identify the reason for the lack of signal), then to continue the diagnosis you must contact the Contact Center.

    Why are some services listed in the subscriber directory not available to me?

    We are constantly working to improve the functionality of our subscribers' TV set-top boxes. You will receive regularly automatic updates software your console,
    With each update, all new services will be available. This is very simple procedure. The set-top box itself will tell you when and what to press on the remote control to update the functions. Follow updates on our website

    A missing signal is a common occurrence. Yesterday's abundance of channels turns into a complete lack of pictures instantly and unpredictably. However, when you see the message “no signal,” you should not panic; you can solve the situation yourself without calling a technician.

    It is not difficult to determine the reasons for the lack of signal. There are two main reasons:

    • external;
    • internal.

    External causes of problems

    Unremovable on your own, you'll have to wait.

    Carrying out preventive maintenance by the operator. Prevention is caused by the need to check equipment, software and eliminate detected problems. Operators carry out this regularly, turning off channels. Your favorite programs will return to the screen after the maintenance work is completed; no independent steps are required. You can find out about prevention by going to the operator’s website.

    Click on your operator's logo and check the scheduleits preventive work

    If it's not about prevention, the following are important factors to consider:

    Weather conditions. Heavy snowfalls, rains, and thunderstorms are accompanied by a dense accumulation of clouds that impede the passage of the signal. Hail, lightning strikes, and heavy snow introduce additional interference. The signal will return as the weather improves.

    Solar interference. The phenomenon lasts for a short time, channels will appear after it ends.

    Obstacles appearing on the signal path. Houses that have been built, trees that have grown, and high-tech equipment that has arrived can block and greatly weaken electromagnetic waves - and it will be impossible to watch TV. The solution is to remove the obstacle (remove interfering branches, wait for the equipment to leave) or move the satellite dish. Obstacles are determined by looking at the sun at thirteen o'clock in the afternoon: the imaginary segment from the plate to the sun must be free:

    Internal reasons

    Caused by hardware and settings problems. The message “no signal” is sent to the screen by the TV or receiver itself. TV/AV problems are solved by checking settings, cables, and connected equipment.

    The TV shows a “no signal” sign if it “does not see” the connected receiver. You should start by checking the selected signal source on the TV. There are several types of sources:

    TV. TV channels are broadcast using a digital or terrestrial antenna.

    AB. TV channels are broadcast on the AV channel. Connects using so-called 3RCA tulips:

    HDMI. TV channels are broadcast via HDMI cable:

    Composite Connects using 3RCA tulip:

    You must press the “input” or “source” button on the control panel. A list of available modes will open; you should select each one in turn. This action will determine the port used to communicate with the receiver. Make sure the receiver is turned on. Getting into the correct mode will cause a picture to appear. If the remote control buttons are not labeled, you need to look at the instructions for controlling the TV.

    If trying the modes does not bring results, the problem may lie in a broken connection with the receiver. This is determined by pressing the menu button on the receiver's remote control. A corresponding picture should appear on the screen; its absence indicates incorrectly connected cables or damage. The solution is to reconnect the cable to the correct port or replace the damaged wire.

    Antenna and connector problems

    Pressing the menu button should display the main settings menu on the screen. If it appears, but the “no signal” sign stubbornly continues to light up, the problem is in the antenna or connector.

    Antenna+converter- the main external part of the equipment. Their failure leads to the inability to receive a signal. Plate problems:

    • curved body;
    • lost focus;
    • wrong direction;
    • loose fasteners.
    • check the integrity of the antenna;
    • straighten the body;
    • point the plate in the right direction;
    • secure loose fasteners.

    The correct direction is determined using a compass. Operator installers help set up satellite television and point the antenna correctly; you can independently adjust the “look” of the antenna, focusing on initial setup (detailed instructions ).

    The dish is intact, aimed correctly, but the signal from the satellite has disappeared? The problem may be with the converter. You should check the functionality of the device by connecting it to another dish and another receiver. TV channels show that the converter is intact, but there is no picture - it is faulty. The problem is solved by replacing the device.

    The cable is broken

    The problem is determined by checking the integrity and direction of the antenna, the operability of the converter, and testing the receiver.

    Equipment is OK, but no signal? It's the cable. The solution may be to carefully inspect the cable leading from the dish to the receiver, eliminate kinks, connect broken parts or complete replacement wires

    Receiver problems

    The inability to receive a signal can be caused by freezing or breakdown of the receiver. If there is no signal on the receiver or tuner, you can reboot the device by turning it off and on. If the console is frozen, this will help. The absence of a signal after a reboot indicates a malfunction of the receiver. If the console is broken, you can purchase a new one from Alterico. Specialists will be able to select the right equipment and connect satellite television with all the settings.

    Modern home digital TV in HD quality is a new milestone in cable television. If previously it was enough to run a cable into the house and connect it to the TV, now, with the increase in the size of TV screens, an image of this quality is not enough for a comfortable perception of the picture. To view channels in digital quality a special set-top box or TV module is used. Setting them up is not that difficult, especially since the equipment is usually set up by a cable TV specialist.

    You can catch channels for free digital television DVB T2 using conventional terrestrial antenna. But, as a rule, there will not be many channels, and it is necessary to have direct visibility from the antenna to the TV tower. Therefore, it is better to connect digital cable TV, which will have many more channels, and no antenna is needed, even if you pay a small amount for it subscription fee. Let's look at ways to connect home TV from MTS.

    How to connect

    Connect home MTS TV made easy: call toll free number 8-800-250-00-50, give your address and make sure that connection is possible in your home. Next, leave a request for connection, and within a few days a specialist will contact you to clarify the connection date. We advise you to use the information below to determine in advance the type of equipment you wish to use. You can rent equipment and pay a small monthly rent for it, or you can buy it back by paying a certain amount once.

    Usually the specialist himself connects and configures the equipment, but if you have the fate self-connection, then watch the following video. Various details and instructions are given below.

    TV module

    In order to use the CAM module, the TV must have a CI slot and a built-in DVB-C receiver. These components are already available in all modern TVs.


    The advantages of this method of connecting digital TV are as follows:

    • no need to use additional IPTV set-top box, which will take up extra space;
    • all channels will be present on the TV itself, and an extra remote control will not interfere with you;
    • the device itself is cheaper.

    But there is also a drawback: you will not be able to use such useful IPTV functions like repeating, rewinding and pausing TV channels in real time, as well as picture-in-picture, video on demand, etc.

    Connection procedure CAM module Cable digital TV from MTS is as follows:

    1. Turn off the TV;
    2. Insert the CAM module into the CI connector.
    3. We insert Smart card into the module so that the card chip is on the side of the sticker on the module.
    4. Turn on the TV

    Setting up a CAM module consists of the following steps:

    1. We set the correct time and time zone in the TV settings, and also, if there is a “Countries” section, select Russia or one of the countries of Western Europe (England, France, Germany and others).
    2. In the mode of receiving a digital TV signal, we search for channels with the parameters indicated in the table below.

    The MTS TV setup process is completed. When updating the channel package, you must search again.

    HD set-top box

    Connecting cable TV from MTS using a set-top box must be selected in 2 cases:

    1. If your TV does not have a CI slot or a DVB-C receiver.
    2. If you need IPTV functions pause, rewind, etc.

    When choosing a set-top box, pay attention to the following: if your TV does not have HDMI connector, then you need an SD set-top box connected to the TV using a tulip-type RCA cable. With such a decoder, you will only be able to use IPTV functions; watching programs and movies in HD quality will not be available. If your TV is equipped with such a port, then you will be able to enjoy watching HDTV high-definition programs.


    It is also worth noting that when choosing of this type control will be carried out by the remote control from the set-top box. To connect the decoder, first insert the TV cable from MTS into it.

    MTS has a single contact center, by calling the number you can get answers to all questions related to mobile communications, Internet, etc., including satellite TV. The hotline operates 24 hours a day. Here you can get the necessary information by listening to the autoinformer and pressing the corresponding button in tone dialing, or wait for the operator’s response and discuss the problem with him. The main thing here is to clearly and accurately formulate the question you want to ask.

    You can ask all questions by calling the number known to all MTS users 0877 or 8 800 250 0890 .

    If you have any questions regarding Satellite TV, then you need to press the number “3” on the phone keypad. Next, you need to follow the robot’s commands and press the key that corresponds to the topic of your problem.

    • 2 - if you have already purchased the equipment and require activation;
    • 3 — if you plan to purchase equipment and connect;
    • 4 - to start test mode Satellite TV;
    • 5 — channel search;
    • 6 – get information about payment, balance, personal account;
    • 7 – contact technical support.

    You can also use the number 8 800 250 0050 : 2 – satellite TV, then follow the instructions from the autoinformer.

    Number 0877 is only suitable for MTS subscribers, but the previous ones are for everyone else.

    Where to write if there is a problem

    In fact, calling the hotline is probably the most quick way get answers and solve the problem. Of course, there is a way to contact the company via email And social networks, but this may take a while:

    1. Fill out the form feedback on the website at https://moskva.mts.ru/personal/feedback-fix.

    After you ask a question, managers will answer you in a convenient way, which you noted in the feedback form: SMS, call, or email.

    1. Write to one of the official MTS social networks:

    Setup and Troubleshooting

    • Install and configure Satellite TV is a technically complex task, so the most the best way To cope with this difficulty - call a specialist who will do everything quickly and professionally. You can call a specialist at 8 800 250 0890 or 0877 from an MTS number. True, the exit will be paid and will cost about 2000 rubles;
    • If you purchased a kit and need to register it, you must fill out special form on the MTS website;
    • If you still dare to do everything yourself, then a special video can help you, which contains a description and nuances, as well as instructions and a subscriber’s guide. Watch video and download necessary information Can . Also given here detailed guide on antenna installation and settings. You may need help from the Protractor and SatFinder applications, they can be download from AppStore or Play Market;
    • Instructions for manual setting channels can be found here https://moskva.mts.ru/personal/podderzhka/sputnikovoe-tv/nastroyki/ruchnaya-nastroyka-kanalov;
    • Subscribers can download the manual for returning to factory settings at https://moskva.mts.ru/personal/podderzhka/sputnikovoe-tv/nastroyki/vozvrat-k-zavodskim-nastroykam.

    The main errors in the operation of MTS satellite TV and their elimination

    1. D101-0

    The CAM module did not have time to receive information from the TV.

    Remedy: You need to switch to an encrypted channel and wait a few minutes. Setting the correct time and date on your TV will also help.

    1. E006-4, 104-2, E106-9, E106-9, E04-4 or “Status undefined”

    Reasons for the error: the card is inserted incorrectly, the card contacts are dirty, the smart card is faulty, a non-MTS card is used, it does not fit the kit, the set-top box is faulty.

    How to fix it - reinstall the smart card, clean the contacts (gently WITHOUT detergents and abrasive materials)

    1. E101-4, E107-4
    • Activation failed.
    • The card is installed in a receiver, which is not Mobile TeleSystems equipment.
    • How to fix: activate the equipment at 8 800 250 0890.
    1. E016-4, E16, E16-4

    Problem - there are no funds in the account or this channel subscription is not activated.

    You can solve it by replenishing your balance or switching to another channel.

    1. E106-9

    The card does not belong to the operator, or there is a manufacturing defect on the equipment.

    The solution is to replace the card with another one from MTS, which was included in the kit. If this is not the case, dial the hotline number.

    1. E030-4, E120-4

    The time and date settings on the TV are incorrectly set.

    How to fix it? Set the correct parameters. If this does not help, disconnect and reconnect the module to the TV.

    1. E019-4

    The TV with the self-module did not work for a long time. You need to check the presence of the card, the cable connection, turn on the TV long time. If it doesn’t help, call support and ask to reactivate the equipment.

    1. E133-4:

    Reboot the set-top box (turn it off and on again).

    1. E48-32. How to resolve the error:
    • Update software.
    • Reset settings.
    • Remove and reinsert the smart card.
    1. E107-4:
    • Activation failed. A call to technical support will fix everything.
    1. E52-32:

    No signal. Check the cable for connections and damage, make sure the converter is intact, and make sure the antenna settings are correct. Then reset the settings to factory defaults and start searching for channels again.

    1. There is no error code or error D101-0. Inscription on the TV screen: CI+ ERROR: Host Certificate Invalid-Expiried, Please Tune to DTV service - 16.

    The solution is to also reset the settings to factory settings and configure the channels again. If it doesn't help, then new software is required.

    If the problem you are experiencing is not on the list above or cannot be resolved on your own, then a call center operator can help you by calling 8 800 250 0890. If his consultation also does not bring results, then you should call a specialist.

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