Tricolor TV does not show free channels: instructions for solving the problem. Correcting common tricolor TV errors

There are several most common reasons when Tricolor TV does not work. The most common causes and solutions to emerging difficulties are discussed below.

"No signal"

With a purpose effective solution Such complexities require initially correctly qualifying this phenomenon. Today there are several options for no signal. In the first case, a blue or black screen is observed on the TV, with characteristic noise present. This situation indicates that the receiver is not connected to the TV. In this case, the receiving equipment may actually be connected using cables and cords, but the TV does not detect it.

This problem occurs often when connecting using wires. high frequency, audio-video connections, Scart-Scart, HDMI and others. In the second case, a “No Signal” notification appears on the screen. In this situation, you need to use the device remote control receiver. Use it to enter the menu by pressing the corresponding button. Displaying a list on the screen will indicate the exchange of information between the TV and the receiver.

If you cannot enter the menu, this indicates that there is no or correct connection receiver, and the message “No signal” is issued by the TV itself. If the receiving equipment is not connected to the TV, you must perform the following sequence of actions:

1. Check that the cable connection is correct.
2. Find out if the receiver is turned on. To do this, you need to evaluate the information on its screen. If the receiver display shows the time, it means it is turned off. Now you should turn it on by pressing the red power key on the remote control device.
3. If the receiver is connected to the TV via a high-frequency cable, you must use “Auto search”. As a result, the TV must detect the channel through which the receiver is relaying.
4. In a situation where the connection is made using an audio-video cable, Scart-Scart or “tulips”, the solution to the problem is even simpler. You should switch the TV to AV input using the remote control. If your TV has more than one of these jacks, you may have to press the AV key several times.

If the receiver is correctly connected to the TV, the menu of the receiving device appears on the screen, but the message “No signal” is also present, this indicates that satellite dish does not receive a signal.

Only “Infochannel” is broadcast on the rest “DRE Coded Channel”

There are four possible reasons for this problem to occur: the receiving device is not registered, the subscriber data is not confirmed, the receiver is frozen, the receiver for a long time was in the off state.

New models of receivers are equipped with special software components that do not allow receiving a Tricolor satellite television signal without first registering the receiving equipment. To register the receiver, you must contact a representative of the organization from which the receiver was purchased or leased.

It is important to remember that the activation code for the receiving device is received from the satellite within four days. Given this fact, it is advisable to register the receiver the day before the physical installation. In the case when the receiver is registered, but does not set up the antenna for the satellite and receive an activation code in stipulated time, you can use any tuned antenna of your friends or neighbors. You just need to connect your own receiver, select one of the channels in the standard package and wait until the broadcast starts on the TV screen.

Today, in addition to registering the receiver, it is also necessary to confirm the relevance of the data specified when concluding the contract. You can carry out this procedure using the website www.tricolor.tv, writing a letter to the operator’s office digital television or in the subscriber’s “Personal Account”.

In cases where the reason for the lack of signal is the receiver freezing, it is necessary to disconnect the receiver from electrical supply, wait about five minutes and then reconnect the receiving equipment to the power supply. In some cases, after connecting the receiver to the network, you will have to wait ten minutes before it starts functioning correctly again.

If the receiver for a long time was turned off, you must leave it on on a coded channel for 20-30 minutes. In addition to the reasons described above, there are several more reasons why Tricolor does not work.

The receiver is registered, but the signal is not received

The receiver's receipt of a signal from the satellite is not directly dependent on the registration of the equipment. It is important to implement correct setting antennas. The main indicator of correct installation and configuration is the presence of the digital television operator’s information channel on the screen. It displays Tricolor TV advertising blocks. Until the receiver is adjusted to broadcast the operator's information channel, it should not be registered

The receiver activation code was not received within the prescribed four days

There is another reason why Tricolor does not work. If a subscriber bought a Tricolor TV package from a dealer, registered the receiver, activated the start card and confirmed the data, but did not install the antenna within 96 hours, then the activation code will not be received. In this case, the operator’s information channel should be broadcast, but broadcast channels will be missing. In this case, you must contact technical support operator by writing a letter to the following email address: [email protected].

When I turn it on, I don’t find all-Russian channels in the “Unified” package. After tuning, the channels appear during the night, but then during the day, if you switch to others, for example, the entertainment All-Russian channels disappear again, what the hell? This appeared not long ago, but I have been using TRICOLOR for more than 10 years. Why should you leave the receiver on every night? Receiver JD 37025502690620

Despite all the positive aspects of satellite television, Tricolor TV subscribers are often faced with the fact that all or some of the channels are not shown. When faced with malfunctions in satellite broadcasting, not everyone will be able to independently find the cause of the problem and fix it.

This problem can be solved by identifying the cause.

On all channels except information

• First you need to clarify the activity of your subscription. This can be done in the following ways: in the TV receiver menu, on the official website (section “Payment”) or in your personal account.
• If the subscription is active and the problem is not resolved, then you will need to update the activation keys. A request to resend the keys can be made in your personal account. After this, the receiver must be rebooted and left on one of the channels that is not accessible. The TV itself can be turned off. It takes no more than 8 hours for the signal to arrive.
• Another reason can be identified by the absence of an ID code on the TV screen. The ID may not be displayed because the smart card or conditional access card is not installed correctly in the receiver. To check this option, in the case of a smart card, you need to take it out, reinstall it and restart the power supply. A power reset is sufficient for the access card.
• If the ID does not appear on the screen, it means that the receiver has stopped reading the card. The solution may be to contact customer service.

Only on some

• In this case, you will need to run an auto search. New channels must be saved.
• As a result of the update, the problematic TV channels completely disappeared from the list, which means they stopped broadcasting, i.e. as part of paid packages changes have occurred. It will be necessary to clarify the new composition.
• There may be this option: TV channels without access remained on the new list, but the problem was not solved. You need to unplug the receiver and turn it on again.
• If the channels still do not work, you need to reset the settings to factory settings: in the equipment menu, select the “Factory settings” item and click “Ok”. After this, you need to reboot the receiver and configure it again according to the instructions.
• If after resetting the settings, access to TV channels does not appear, you should call a technical support specialist to diagnose the equipment.

Inscription on the screen “No signal”

Such an inscription may indicate a loss of the broadcast signal. The reasons for this are different. To determine them, you need to clarify the signal quality: press the F1 button on the remote control.

1. If power is less than 70%, consider eliminating the following options.
   • Bad weather conditions may degrade broadcast quality. As soon as the weather improves the signal will be strong.
   • Stable broadcasting may be hampered by interference in the area (trees, tall buildings). Relocating the antenna will solve the problem.
   • Reason low level there may be incorrect settings antenna or cable damage. You can fix these problems yourself or call a specialist.
   • The reason for the missing image may be technical problems on the part of the service provider.
2. If the broadcast quality is more than 70%, then a series of sequential actions must be carried out (with a transition to the next step if the previous one fails).
   • Search for channels again.
   • Reboot the receiver's power supply.
   • Reset settings to factory defaults.

If access to TV channels could not be restored

If all of the above manipulations did not lead to the desired result, then you need to contact the Tricolor TV Support Service. This can be done in different ways:

• +7-800-500-0123
• Contact via Viber and WhatsApp at +7-911-101-0123
• Call through the website (in the Support section)
• Skype: support_tricolor_tv
• Online chat on the website
• Application for technical support (you must fill out the application form in the appropriate section)

All Tricolor TV subscribers know that if their paid period has expired, then there are 10 basic channels left that they can constantly watch. But if Tricolor TV does not show a package of basic channels (the message “no signal” appears), what should you do? In this case, clients immediately have many questions; many do not know how to solve the problem and whether it can be done on their own.

First you need to carry out all the diagnostics of the equipment. There are situations when the whole problem is a loose cable, and in this case you can solve it all yourself and without outside help.

How to check the functionality of the entire system?

To begin with, you can use the most standard method– reboot receiver. To do this, you need to turn off and then turn on the electricity. It is advisable to do this for 5-10 minutes. In this case, all channels may recover on their own.

The second step is to check whether the main information channel Tricolor TV is working. It must work constantly. But what to do if this channel has stopped broadcasting and shows the message “no signal”? Why might this happen?

Perhaps the settings have gone wrong and because of this the channel does not show. In this case, you can reset the settings to factory settings. This may help restore the signal and the channels will show again.

What to do if you don't know how to restore factory settings? Tricolor TV recommends doing this in almost all problem situations, so every subscriber should know how to do it. To reset settings to factory settings you need to:

• open the main menu of the TV;
• find the “Settings” item;
• enter your Tricolor TV PIN code (it should be indicated on the back of your smart card);
• select “Factory settings”;
• confirm your choice by pressing the “OK” key;
• Then you will see a warning about resetting the settings; you should confirm it again.

After all these steps, the receiver will reboot and the settings will return to factory settings. Perhaps resetting the settings will help fix the problem, and instead of the “no signal” message, you will again be able to watch your favorite TV channels in HD format.

Now you need to reconfigure the channels using automatic search. Tricolor TV will independently find the required package, and you will only need to save the installed TV channels. If your paid period is not valid at this moment, then most likely Tricolor TV is still free channels will be removed to the end of the list. For many they start at about 101 channels.

The information channel works, but the basic ones do not work

Why does the information channel work, but the basic ones do not show (you can only see the message “no signal”, and what should you do in this case? This situation is possible if the subscriber has not confirmed his data or if the smart card is installed incorrectly and the receiver does not see it.

If the problem arose due to unconfirmed data, then it must be confirmed. You can make confirmation in several ways:

• call the company’s call center and ask the operator to do this;
• do this yourself in your “Personal Account” on the official website of Tricolor TV.

In addition, the message “no signal” may indicate that the receiver does not see the smart card. You can check this in the menu by going to the section called “Conditional Access”. Then you need to go to the DRE module. The ID card number will be indicated there and it must match the number of the card installed in the receiver. If the number is not displayed, it means that the receiver does not see the smart card. In this case, you need to contact the customer support center and replace the card.

Basic package price changes

The appearance of the message “no signal” or “no access to watch channels” may appear due to changes in prices for the company’s services. The fact is that since 2015 Tricolor TV has changed the data on tariff packages HD. This means that if you previously had the “Optimum”, “Super-Optimum” and “Maximum HD” service package connected, then you will have new tariff- “One.”

In addition, Tricolor TV has removed all tariff divisions and price gradations. Now you cannot choose a service package as before for 600, 900 and 1200 rubles. On at the moment There is only one package of HD TV channels for 1200 rubles. This price applies to both new and old equipment.

But there is a slight difference. If you do not want to pay the entire amount for the package at once, you can pay it in installments. For six months of watching TV channels in HD quality, you will need to pay 600 rubles, and 9 months – 900 rubles.

Also, since 2015, Tricolor TV does not guarantee that if a subscriber has not paid for the package, then 10 basic channels will work in HD quality. Previously, this was clearly stated in the documents, but now Tricolor TV has removed this clause on tariff packages from the contract. Thus, if you do not pay on time in the amount of 1,200 rubles for watching TV channels in HD format, then instead of a “picture” the message “no signal” will appear on your TV screen.

Software update problem

This is another problem why your basic channels. If you haven't updated on time software, this may lead to channel failure.

As a result, the broadcast of channels in HD quality will be suspended, and the message “no signal” will appear on your TV screen. Therefore, it is recommended as soon as it comes out. This will help avoid problems in the future with broadcasting HD channels and lack of signal. The update can be done independently through the Tricolor TV settings.

if the basic TV channels of Tricolor TV do not work, CONSEQUENTLY ONE CONCLUSION: - Tricolor TV is a very greedy organization, it’s not for nothing that N. Mikhalkov says that the problem in Russia is not feeding the poor, but THAT THE RICH CAN’T GET FUCKED!! !

Federal law Russian Federation dated July 13, 2015 No. 257-FZ “On Amendments to the Law of the Russian Federation “On the Mass Media” and the Federal Law of the Russian Federation “On Communications”” Is there no such law for Tricolor TV?

GS 8306 payment for the year was confirmed on April 22, and on May 9 everything was turned off and ruined the holiday. Thank you! And the same to them for our money. I found myself in a remote village without an information channel, but with 2 “film screening” channels. I don’t understand everything at all.

ID 331308013296. Single package paid for, already 3rd week, from May 15, 2017, there is a coded channel on the screen!! Federal channels do not work.
Impossible to get through by phone!! Finally, create a normal call center, whose operators can be reached by phone and get normal advice!!!
And so - you get money for services not provided, you’ve got a great job!

The tricolor may not be shown for many reasons. Therefore, to set up normal work set-top boxes, it is necessary to diagnose the problem that led to the signal being turned off.

Basic ways to determine the cause of a breakdown

First of all, it is necessary to find out why television broadcasting stopped: due to some serious breakdown, a signal cutoff on the part of the company, or as a result of some small thing, such as a loose wire or an accidentally pulled out plug.

First, you need to discard those factors that are not related to the equipment itself for receiving a signal from the satellite:

• check if your TV is working and is configured to connect to the set-top box;
• Pay attention to the correct connection of all wires and batteries.

To make sure that the shutdown is caused by problems with your equipment, and not by some problems at the Tricolor company, you should look at the news on their official website.

You can also find out about the reasons for the failure or whether there is a planned shutdown by calling hotline Tricolor TV: +7-800-500-01-23. The call will be free.

By the way, you can check with the operator whether you forgot to deposit on time subscription fee for the TV broadcasting service.

In addition, deposited money is sometimes credited Personal account client, since the system does not automatically write them off as payments made on invoices. Therefore, it is recommended to look at the site after payment and, if necessary, pay for the service manually.

Many minor glitches can be fixed by rebooting the hardware. Or even by re-entering activation keys through a computer, as well as over the phone.

If you are convinced that the shutdown is due to other reasons, then you can diagnose the problem using a number of characteristic signs. The main ones are the “no signal” image and access to information channel company or its absence.

Typical malfunctions in the operation of Tricolor TV

There is a small list of the most common errors encountered by users of Tricolor TV equipment.

1. Lack of access to the information channel and the “no signal” image may indicate a receiver failure. In this case, resetting personal settings usually helps.
2. The same external signs are characteristic of a broken cable connecting one or another piece of equipment. In this case, resetting to factory settings will not solve the problem.
3. If only the Tricolor information channel is shown, then perhaps your receiver does not recognize the card or it is inserted incorrectly.

Pay attention! To check this, select the “conditional access” button in the menu, then “DRE module”, and then “card information”. If it is connected correctly and is recognized by the equipment, then a line with the specified number should appear on the screen.

1. If the TV only shows free channels from the main package (First, Second, NTV and TNT), and you are sure that you paid for the service on time, then perhaps the reason for the disconnection lies in a technical failure in connecting the dish to the satellite. To restore communication you will need to either call the company office or write to them at email address [email protected].

Attention! For reactivation to work, unplug your equipment for 5-10 minutes. After that, turn on the set-top box again, but after reactivation The TV will start working no earlier than in an hour.

The most common problems that can be solved on your own have been described above. In case of difficulties, you can contact technical support or call an equipment adjuster.

The modern population is trying to keep up with the times, so residents of houses and apartments connect themselves satellite television, which has a lot of advantages. They consist in large quantities channels, as well as high quality images. But sometimes difficulties may arise that are caused by weather conditions or other factors. Due to this, a certain channel does not work, and an error with a number appears on the screen. The malfunctions of the Tricolor TV receiver will be discussed in the article.

Coded channel and reasons for its appearance

Sometimes, after turning on the TV, users find the message “Scrambled channel”. There may be several reasons for such an inscription:

1. Bad weather conditions cause a signal failure or insufficient signal level to display a picture.
2. Delay in payment for subscriptions. If the service package has not been paid for, it will be written “Scrambled channel”. You can check the information in your personal account.
3. If the receiver long time there was no work, then it needs to be turned on on a channel that is pre-paid and re-activated.
4. Often the receiver may simply not recognize the SIM card that is installed in it. To do this, users should press the “ID No.” button on the remote control. If after this the text “No card” appears on the TV, it means that the card reader or the receiver itself has failed.
5. Failure may occur due to voltage surges. Because of this, customers should simply reboot the receiver.

“No signal”, reasons for appearance

If it says there is no signal, then the reason may be:

1. Antenna failure.
2. The receiver is turned on incorrectly.
3. Damage to wires or complete cable break.

If all the reasons are checked and eliminated, you should set up the channels again; if the television starts working, then the problem has been resolved. If the TV does not respond to changes, then you should call a repairman.

Doesn't work after payment

After payment, the television may not work immediately, so you need to certain time wait. If more than 4 hours have passed after payment and the channels are not shown, then the current situation should be corrected. How to fix the problem? To do this, you need to use some possible methods:

1. Initially, you should disconnect the receiver from the network and after 5 minutes connect it to the outlet again.
2. You need to check whether the card reader sees the SIM card.
3. You should activate the receiver on a coded TV channel, which will have a picture, and then turn on again paid channel, which cannot start. After this, you need to wait for the image to appear.
4. You should check whether the contract number under which the payment was made is written correctly. How to find out the ID, the “ID No.” button on the remote control will help.
5. After payment, it is recommended to leave the receiver in operating mode for half a day.

If all the described methods for solving the problem did not produce results, then it is better to contact customer support and, if necessary, call a technician.

Channels don't work

If Tricolor TV has stopped showing due to some glitches, then the reason for this may be:

1. The receiver is frozen and will need to be turned off and then turned on again.
2. Perhaps there is simply a delay in payment, in which case just pay and check the functionality of the channels.
3. If there are problems with the equipment itself, then they should be inspected for obvious damage and to determine the integrity of the receiver id.

If the radio receiver fails, then the reason may also be a delay in payment, after payment everything will fall into place. Not long ago, Tricolor radio also began to be paid. If the satellite cannot function, the firmware of the TV channels is simply updated.

Doesn't work when it rains

If Tricolor stops showing when it rains, which is a common problem during heavy rainfall, then the dish simply cannot pick up the signal that is sent from the satellite. It turns out that raindrops are an obstacle. In addition, due to rain, the sound disappears, and the picture may be poorly displayed or broken into small cubes. But don’t be upset, because this problem can be fixed. To do this you should:

1. Know how to set up a plate and do it correctly or leave it to a specialist.
2. Change the plate dish to another, larger in diameter, or simply change the installation location.
3. Make normal protection for the converter, which may get raindrops. To do this, you can use a regular cut-off bottle, a piece of plastic or a condom.

There is no search for channels, their list is empty and regular television does not work

If all channels from the list have disappeared, and the tuner cannot find a single channel, it means that all settings have been lost. The problem can be solved by updating the firmware. To display free federal channels, you just need to reset the settings to factory settings, and then start the receiver to search for channels.

No access to viewing even with full payment for services

If the channel is not shown after payment, then you will need to check the receiver; perhaps it does not read the installed SIM card or ID number. To do this, go to the equipment menu and go to the “Status” section.

If the receiver detects the number, then the following problems may be the cause:

1. Time interval according to the built-in clock of the receiver and satellite. To fix the problem, you should disconnect the equipment from the network and wait a little, and then reconnect it to the network and leave it running for 24 hours.
2. No completed registration. In this case, you should check the status and then dial the id number.

Tricolor does not work on a couple of TVs

It happens that after connecting new equipment, the image is not displayed on Tricolor TV or is played in poor quality, then the cause may be distortion of the radio wave. You should check if there is a radiotelephone receiver nearby, as well as equipment uninterruptible power supply or other devices that can disrupt the wave and create interference. If there is such equipment, it should be removed and the receiver connected again. In addition, the device can simply be moved a little relative to the TV itself. It should not be ruled out that the TV is quite old and cannot properly catch the required wave.

Why Tricolor TV does not work on a couple of TVs: Reasons include:

1. Both devices for playing pictures are located very far from each other, and the length of the cable that connects everything is more than 15 meters.
2. The problem may be a disconnected plug. To do this, all connections are simply checked.

Why don't channels work on new equipment? This problem most likely involves a damaged wire that needs to be replaced with a new one or incorrect antenna settings that need to be reconfigured.

Certain channels do not work (Disney, TNT, NTV and others)

In the case when a television channel disappears, the client needs to re-tune using a search. Perhaps the necessary channels will be found again. You can find out how to set them up in the instructions for the remote control. Sometimes it may be necessary re-tuning module software, and more precisely an update BY.

There is no picture, but there is sound

Most possible reason, in which there is no image, but there is sound, and only one information channel is working - this is a lack of funds in the account. Sometimes the Tricolor does not show due to damage to the wire, then it should be replaced.

If the settings are lost and later they were restored, but the TV screen remains black, you should reboot. It is recommended to reset all settings, and then configure the receiver again or simply turn it off from the network and turn it on again after five minutes. Often, after the channels have been configured, many users can see a flashing or burning message on the screen: “overloading tuner power is off.” As a rule, the instructions do not contain a solution to this problem. The inscription itself means that the power is turned on for active antenna, but in fact it is turned on simple antenna. To fix the problem, go to the menu and turn off the power to the antenna, after which the overloading tuner power is off message should disappear.

Standard error codes

Among the described errors there is also a small list that should be responded to. Below will be presented those fault codes that are often encountered, as well as methods for correcting frequently occurring Tricolor TV errors:

As you can see on Tricolor TV, there can be any error, after all, so many, that it’s simply impossible to remember everything to the average user. But don’t be upset, they don’t always happen, and if difficulties arise, you can contact the support service by calling 88005000123. In addition, there are some other methods for communicating with employees, and they all work quite well and quickly.