Tricolor TV channels do not show, possible reasons. Do not show digital channels in DVB-T

Ostankino tower broadcasting has finally switched to the new DVB-T2 standard - digital channels no longer shown in DVB-T format. Residents of the city of Moscow and the Moscow region have been turned off broadcasting since January 15, 2015; the analogue band continues to be broadcast in normal mode. The loss is connected with the program “Development of television and radio broadcasting in the Russian Federation for 2009-2015”, signed by Dmitry Medvedev back in 2009. The point is to switch to digital system with analogue, this will make it possible to receive high-quality broadcasts in all regions of Russia. The televisions of most TV viewers from the outback do not show more than one or two programs, and if they do, the quality of the picture leaves much to be desired. The transition program will be implemented in stages and until more than 95 percent of viewers are ready to accept digital, complete shutdown analogue will not happen. TVs that only support DVB-T will not be able to receive 10 digital channels. Those who have lost digital channels will need a built-in DVB-T2 tuner or a digital set-top box to watch terrestrial television. Previously installed antenna, does not require replacement.

Digital broadcasting in DVB-T has disappeared

What to do if digital channels disappear? It is not necessary to change the TV, especially since most often it was purchased not so long ago. You need to buy a special tuner and connect it to your blue screen using an HDMI or RCA cable (tulips, bells). It's bad that it will stand additional device next to the TV and you will have to use two remote controls, but it is still cheaper than buying a new one. Digital channels are not shown on old-style tuners; please note that the specifications indicate DVB-T2. The number of major federal programs has reached twenty, and their number will increase in the future.

At the beginning of 2015, it consistently shows 20 channels, two of which are broadcast in high quality high resolution HD – First HD and Russia HD. To view HD, the connection must be made using an HDMI cable, not RCA (tulips) or SCART (comb). Another 10 channels are received in test mode. Total – in Moscow and the Moscow region shows 20-30 digital channels, only disappeared in DVB-T. must be carried out by specialists with professional instruments and equipment. You can call a specialist from us, service area is Moscow and the Moscow region.

The main purpose of updating the software of the Tricolor TV receiver is to improve the quality of the services provided. However, despite all the testing of new software, users often lose channels partially or completely. There are several reasons why channels disappeared after the Tricolor update; below we will figure out what actions to take to get the broadcast back.

Most common problems

Every subscriber knows perfectly well that if the software update process is in progress, it is strictly forbidden to turn off the equipment. If the procedure is interrupted, an error will occur that will limit access to all services of the satellite operator.

However, even if everything went according to the rules, there is always a certain probability that Tricolor does not work after the update. The main complaints are:

for complete or partial absence of channels;
loss of sound;
because the set-top box does not see the smart card.

In each case, it is necessary to adhere to a certain algorithm in order to return full-fledged broadcasting of TV channels.

Quick solution to the problem

If after updating "Tricolor" channels are missing or there is no sound, you need to try right away universal method. We proceed as follows:

completely turn off the equipment;
wait 10 minutes;
turn it on and go to channel 333;
we start the update process.

Most often, after restarting the console, all errors disappear. However, it won't hurt to update the software again.

Problems with settings

open the main menu of the console;
we go to the “Settings” category, depending on the receiver model, the name may be slightly different;
find the item “Factory settings”;
we confirm the operation, enter the PIN code, if it has not been changed, then four zeros;
We are waiting for the procedure to complete.

Setting up channels yourself

It often happens that after updating Tricolor, channels disappear, and in their place an alert is displayed that recommends searching for available broadcasts. First of all, let's use automatic tuning, for this:

go to the console menu;
open the “Applications” item;
find the “Setup Wizard” section;
select “Search”;
set the search parameters, for this we will use the recommended option;
We are waiting for the end of the search.

Usually broadcasting is restored, but not all Tricolor TV packages may be available, but only certain channels, some may remain encrypted.

To get rid of this problem, you will need to additionally conduct a manual search. To do this you will need:

go to the subcategory of received signal sources, where you select an antenna;
activate manual setting;
enter parameters, they can be found on the official portal of the satellite operator;
adhere to prompts that are regularly displayed by the system;
save the result.

Have channels disappeared on Tricolor TV? If all of the above is done correctly, this problem will disappear fairly quickly.

It should be noted that it is necessary to regularly search for channels, since the operator regularly adds new broadcasts and removes old ones.

How to get channels back after updating

The most difficult situation to correct is if the defects occurred after the update installation was interrupted. In such a situation, it is almost impossible to solve the problem on your own. More likely, software severely damaged and in need of complete replacement.

In such a situation, you will need to use the services of specialists, since without the proper skills such a procedure will be difficult to carry out. On the Tricolor portal we find the nearest service center and take the equipment. There will be a charge for repairs, since the problem was not the fault of the equipment manufacturer.

What other steps to take to restore broadcasting?

First of all, it is necessary to identify the reason why the channels disappeared after the Tricolor update. Sometimes problems do not arise due to the installation of new software. Therefore you should check:

smart card;
current balance, whether payment for the service package has been made;
state satellite dish, its direction to the satellite;
remove ice and other debris from the plate.

Problems with a smart card often occur after incorrect installation new software. However, before taking any serious action, carefully remove the card, reinsert it, and restart the equipment. It is possible that contact has been lost. We also check the validity period of the card. Many people forget about this nuance, so it reminds of itself at the most inopportune moment. In such a situation, a complete replacement will be required.

Error 4

Error 4 often occurs after updating Tricolor TV. What to do in such a situation is of interest to many satellite television subscribers. An error appears due to problems with the set-top box software. As a result, the equipment cannot decipher the received signal.

Error 4 is resolved by the following steps:

Checking the status of the smart card. If a certain channel does not function, then access to it may be denied due to its absence in the paid package of services.
Returning to factory settings. If the channel is in the list of available channels, but error 4 is displayed, reset the settings. To do this, go to the equipment menu and use the section appropriate for these purposes.
After restarting the receiver, set the basic settings and activate automatic channel scanning.

If after all the manipulations all channels are available, then everything was done correctly. However, if there is no result, most likely the problem lies in the firmware. You shouldn’t change it yourself; it’s better to contact a specialist. Although quite recently, for users who are interested in how to set up Tricolor after the update, new functionality has appeared - automatic update firmware. To activate the process, you must proceed as follows:

launching the Telemaster information channel;
we confirm the start of the procedure;
reboot the console.

This method can be used only if the software is updated to the latest version.

What should I do if there is no sound after the update?

Most often, complaints that the sound disappears after installing the software turn out to be unfounded. The problem lies in pressing the Mute key, or the cable connecting the TV and receiver has come loose.

If everything is normal with the remote control and wires, then we restart the equipment. If there is no result, return the device to basic settings in the manner presented above.

Contact support

Although installing new software is a standard procedure, many users encounter problems after it. In most cases, they are resolved independently. So, if there is no program guide on the Tricolor after the update and standard actions did not solve the problem, be sure to contact support.

You can contact a specialist in different ways. The simplest is to call the number hotline. State the problem, and the operator will recommend the best course of action to quickly resolve the defect. If you cannot restore access to channels, you can immediately call a specialist.

By the way, on official resource"Tricolor" presents all the ways you can contact support.

In conclusion

If channels on Tricolor TV disappear after updating the software, immediately restart the equipment. If there is no result, return the device to factory settings. It is better to immediately entrust all subsequent manipulations related to installing the firmware and checking the technical condition of the equipment to specialists.

Tricolor TV has one package of HD channels for all “Unified” subscribers, the cost of which is 1200 rubles. per month. But at the same time any operator digital television according to the Federal Law is obliged to broadcast free channels, available for everyone to view. Why then might users get the message “no signal” on free programs. How to diagnose and fix the error.

The “basic” package of channels is automatically connected to customers free of charge. The following list of TV programs is indicated on the Tricolor TV website:

All-Russian:

Russia1;
Match;
Fifth;
Russia 24 and Culture;
Carousel;
ORT and TVc;
RetTV;
Saved;
STS and Domashny;
TV3 and Zvezda;
TNT and Friday;
First and Mir, as well as MuzTV.
And also 4 promo channels from Tricolor TV.

However, there is information that from 2017 the list of free broadcasting will be significantly reduced to only 8 TV programs. In the “Basic” package: three information, an Orthodox channel, two promos and TV-TV, TV2-TV.

Let's look at why a malfunction may occur and how to fix it. First of all, it is worth checking the functionality of the equipment itself.

How to check the correct operation of equipment

If the “Basic” package stops working for you, the error may be due to incorrect operation of the equipment. To diagnose and solve the problem, do the following:

Check the functionality of the equipment from the very beginning. The very first option is to restart the power supply, that is, unplug it from the outlet for 10 - 15 seconds, then start it again.
If the first method did not give any positive changes, we proceed to checking the Promotional channels, which should function even with the Smart Card removed. Even if it writes: “no signal,” reset the equipment settings.

How to reset your receiver

It is recommended to reset the equipment settings to factory settings in almost all malfunctions related to the broadcast of HD Tricolor TV channels. To carry out this operation you must:

Go to the menu;
Enter your PIN code.
Go to the factory settings item.
And confirm your decision (twice).
Then, enter the desired region again and click on auto-search for channels.
Save the settings.

According to the rules of digital television broadcasting, even if the package is unpaid, you should turn on federal free channels, only they will be moved to the end of the list and the numbering will start from 100.

If, after carrying out all the operations, nothing has changed for you and the package is still unavailable (a message is written that there is no signal), check the integrity of the cable to the antenna for mechanical damage or pinching. And also produce re-tuning antennas according to the instructions included in the kit. If you can’t do it yourself, call a specialist.

If promo channels from Tricolor TV work, but there are no basic ones

Users may wonder why promotional channels work, but basic channels do not broadcast and show “no signal,” and what to do to solve the problem. There may be three reasons for the malfunction:

You have not confirmed your registration of subscriber data.
The receiver does not recognize the Smart card.
The card is not installed correctly.

In the first case, you just need to call Tricolor TV on toll free number 8-800-500-01-23. Or register through the official website of the company, where to receive a password from personal account You will need to enter the equipment ID.

Card reading or recognition problems

What to do if the equipment is registered, promo HD channels are shown, but everyone else writes that there is no access or a scrambled channel? Why does this situation arise?

First of all, you should check whether the receiver sees the card. To do this, do the following:

Go to the menu using the console remote control and click on the “Conditional Access” item.
Select the module, the card ID should be registered, if it is not there, then try reinstalling the smart card in the equipment.
Turn off the console, then remove the card.
Wait a little, insert it back in the correct position until it stops.
Start the receiver.
If the actions do not correct the error, contact the service center.

There is another situation that answers the question of why basic channels are not shown - this is outdated receiver software.

How to update software

To make updates, you need to go to the Tricolor TV menu, select the item with the update and click update.

Attention! You cannot turn off the equipment during the process of loading new modules, otherwise the equipment will malfunction.

And it may also be completely simple reason, why don’t they show basic or some HD channels - there is a scheduled update on the TV channel itself, then you just have to wait a while. You can find out information on prevention through the service technical support or by calling friends who also have Tricolor TV installed.

Nuances of Tricolor TV

IN lately Information has appeared that Tricolor TV subscribers will not be able to watch free channels without paying for the “Unified” package. Technical support operators justify this disregard for the law on digital television by the fact that the service agreement stipulates that the operator is not responsible for the correctness of the work basic channels, in case of termination of the contract.

Tricolor TV can terminate the contract in unilaterally, if you don't deposit subscription fee during. Thus, you can lose even basic TV programs without paying for the package.

Today, many people are faced with the problem of disappearance television channels. If you are one of them, then do not rush to call a professional to your home, since the reason why they disappeared can often be eliminated yourself. In this article we will tell you why the channels disappeared and how to solve this problem.

If satellite channels are missing

So, if your satellite TV used to show channels normally and suddenly stopped doing so, in this case There are two categories of reasons: problems with the equipment itself and problems associated with the program. Among the latter, the following main reasons can be noted.

Turning on via TV remote control

Remember that the TV remote control itself is not capable of turning on channels related to satellite television. This must be done using the receiver's remote control. Therefore, you should set your TV remote to AV mode to be able to change the settings of your satellite TV and see its channels.

Coded channels

If you see “Scrambled Channel,” it means that particular channel is not included in your current satellite TV channel package. Through the provider's website and its control panel, you can purchase the channel you need. In addition, this situation may be due to non-payment. That is, it is likely that the package you paid for has expired. If you pay for a channel, it must be turned on within a day from the date of payment.

Incorrect settings

To search for channels again, you can reset the settings. This is done using both the remote control and the receiver. You can press the power off button on it and then turn it on again, or you can try removing the card and inserting it again. However, you should know that this action Usually carried out in extreme cases. In addition, pay attention to the choice of your region and indicate it correctly.

It is also recommended to check the serviceability of the receiver: if the indicator light does not light, then most likely the problem is either in it or in the wires to which no current is supplied. Channels may also disappear due to damage satellite dish or severe bad weather.

If digital channels are missing

When you suddenly lose channels on digital television, you can correct the situation using the following methods:

Check what mode your TV is in. It must be in the socket mode to which the wires from the television receiver or AV are connected.
Make sure you are performing operations using the receiver's remote control and not the TV itself. It is with this remote control that you should tune and change channels.
In the TV menu, try auto-searching for channels again. If not all channels are displayed, you need to do a manual search and catch even weak signals, which is impossible to do with auto search. If the reason is weak signals, you will need an amplifier or antenna relocation.
Check whether your digital television is paid for on the provider's website.
Check the wires and their connections to the correct sockets, and also make sure that the card is inserted correctly.
Check the antenna for serviceability and correct connection, then repeat the auto search.

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