Tricolor TV channels are not searched. " " lights up on the receiver panel. Software update

Watching Tricolor TV channels is guaranteed only if up-to-date software is installed on your receiver. Please check the latest version software installed on your receiver.

The inscription is displayed on all channels of one or more packages (for example, on all TV channels of the main package and the “Children’s” package).

You need to check whether the subscription to the TV and radio channels of the packages you are interested in is active, in Personal account"Tricolor TV" subscriber.

1. Subscription is active

To resume viewing the service, you must repeat the activation keys on your receiving equipment.

To do this, in the Personal Account of a Tricolor TV subscriber, on the “My Services” page, click the “Repeat activation commands” button.

After this, reboot your receiving equipment and leave it turned on on one of the encrypted channels. The image will appear within 8 hours at the latest. During this time, the receiver will receive an activation key, and you will again be able to watch paid TV channels.

Pay attention! Watching Tricolor TV channels is only possible if up-to-date software is installed on your receiver.

2. Subscription is not active

To continue viewing you need to pay for the service you are interested in. Pay attention! Watching Tricolor TV channels is only possible if up-to-date software is installed on your receiver.

3. I have never used my Personal Account and I don’t know the password

We have created a Personal Account for you when registering you as a Tricolor TV subscriber.

If you have not received or lost your password for your Personal Account, you can easily and simply get it again. Just click “Get Password”. Then enter your ID number and select convenient way receiving a password.
In your Personal Account, select “Service Management”. Is your subscription active for the service you are interested in?

On one/several channels (for example, on one TV channel of the main package or on the “Our Football” TV channel and on three TV channels of the “Children’s” package

If the Info channel shows, but the image is missing only on some channels of the paid service, this may be due to a change in the channel broadcast parameters. In such situations, channels with old broadcast parameters may be stored in the channel list on your receiver. You need to update the channel list.

To update the channel list, press the “Menu” button on the receiver’s remote control and in the “Main Menu” select “Search for Tricolor TV channels”, start the search and wait until it finishes. After finishing the search, save the found channels.

1. Channels show

Thank you for your contact and enjoy watching Tricolor TV!

2. Channels are in the list, but not shown

Turn off the receiver from the power supply and turn it on again. After that, check whether the channels you are interested in are shown.

3. Channels are not in the list

From time to time, changes may occur in the composition of the Tricolor TV packages, which, first of all, are justified by the decisions of the TV channels themselves - some channels stop broadcasting, others appear as part of the packages.

If in set date If there is not enough money in the account to continue broadcasting, then Tricolor users will be deprived of all paid channels. But sometimes even after the owner of the equipment deposits the required amount, broadcasting does not continue. What is this connected with, and how long to wait after paying for Tricolor TV?

Tricolor TV does not show channels

If after making payment and activating subscriptions the message “ Coded channel EST" or " No viewing access", and only channels from the basic package are available, then it is worth checking whether the money has been credited to the account and whether the subscriptions issued are valid.

To do this, you need to go to your personal account on the Tricolor TV website. There is a payment verification function available. To do this, you will need to go to the “Technical Issues” tab and check the client ID in the receipt, making sure that it matches own number, assigned to the user. After that suitable options actions:

Numbers match
Do not match
The receipt was not saved.

Depending on the selected answers, you should act according to the proposed scheme, selecting items in the drop-down online questionnaire.

What else can you do

What to do after payment, if the correct client ID is specified, but access to paid channels was never renewed? In this case, the problem usually lies in the following reasons:

An insufficient amount has been deposited - often this occurs due to the fact that it was not taken into account when replenishing the account bank commission. In this case, you need to pay extra money and reactivate the package.

Changing the composition of the packages - in this case, there is a broadcast, but access to certain channels is limited. You need to switch to another package, or simply pay separately for the desired channels.
Problems with ID smart card identification - you need to turn off the receiver, unplug the power cord, remove and reinstall the card, turn on the device. By going to the “Conditional Access” - “Smart Card Information” section, you can evaluate the correct operation of the receiver.
Outdated software version - to prevent this from happening, and to ensure that all channels are displayed normally, you do not need to turn off the receiver while downloading and installing updates.

In some cases, to solve the problem, you need to reset the receiver settings and start searching for channels. To reboot the receiver, you need to disconnect it from the network and leave it for 5-10 minutes, then start it again.

Important! If error "8888" appears or system message imprisoned in square brackets“” the problem is related to equipment failure - you will need to contact the Tricolor office for repairs.

Payment for Tricolor TV: important nuances

You should not wait for instant connection after the entire amount has been deposited. The user will need to perform a number of actions:
Check that the correct amount has been credited to the account
Turn on the receiver on any of the paid channels
Turn off the TV and leave the receiver on for 8 hours.

During this time, previously unavailable packages will be reconnected. In the future, it is recommended not to miss the payment period so as not to encounter such a situation again. The maximum activation period is 8 hours, but in most cases the activation of channels occurs much faster.

Important! If the user's ID code consists of 12 digits, then this is what is indicated when making a payment. If the identification number contains not 12, but 14 digits, then to pay off the cost of services you need to indicate the number subscription agreement. If an error was made, you need to cancel the payment, or contact the technical support staff, whose phone number is indicated on the receipt after making the payment.

The need to change/confirm registration data

If the user does not timely complete the procedure for updating registration data, which is specified in the contract and is a mandatory clause, then the action paid subscriptions will be suspended. In this case, all that remains is basic package Tricolor TV. If Tricolor does not turn on after payment, although the money was deposited on time, and no errors were made when entering the amount and ID, you need to go to the section “Private clients” - “Support” - “Changing data”. After this, an online form will be displayed - you need to fill out the main points and the broadcast will be restored to normal again.

There are many reasons why Tricolor TV does not work even after payment. In most cases, this is due to a lack of money in the account, so you must check the receipts in the appropriate section of your Personal Account. It would be a good idea to check that the instructions are correct. identification number, and also make sure that the registration data has been confirmed in a timely manner.

The most common malfunctions that occur when watching satellite television Tricolor TV or NTV+ and how to deal with them yourself, as well as approximate prices for repairs and maintenance satellite equipment in Shchelkovsky, Pushkinsky, Noginsky and Mytishchi districts of the Moscow region.

1. No signal.

First of all, you need to make sure that the video signal from the receiver is output to the TV, and that the receiver itself is turned on. When you press the "menu" button on the receiver's remote control, the "Main Menu" should appear on the TV screen satellite receiver. This will guarantee that you have not accidentally switched the TV to some other video input and the receiver is working, and the message about no signal is a message from the receiver.

Approximately once a quarter, satellite television providers carry out scheduled preventive maintenance of transmission equipment, with the removal of broadcasting. Most often, these works are carried out before 10 a.m., occasionally until 2 p.m. Always, a few days before the preventive maintenance, on the Infoconal of Tricolor TV, as well as NTV+, a warning about upcoming work is constantly repeated, but who is watching it...

The signal may disappear for one of several reasons:

1.1 The satellite dish has curled slightly to the side.

A displacement of 1 cm is enough and there is no signal. It is strongly not recommended to twist the antenna; in 99% of cases, after trying to tune a satellite dish to a satellite on your own, you will have to call a professional installer, even if the problem was a short-term interruption in the provider’s broadcasting. If something falls on the plate from above and it has visible damage, then it must be replaced. Changing Geometry satellite dish Tricolor or NTV+ excludes its further use.

Setting up a satellite dish located in an easily accessible place costs approximately 1,500 rubles, replacing the converter + 500 rubles. Complete antenna replacement 2500 - 3000 RUR.

1.2 The cable from the antenna to the receiver is damaged.

If you can find the location of the damage, then having a special F female-F female adapter (barrel) and two F connectors, it is easy to connect the damaged cable.

1.3 The cable just came out a little from the F connector screwed onto the receiver.

In this case, it is enough to forcefully push the cable inward.

1.4 The converter has failed.

Standard warranty period for converters - 1 year. On average they work for 3-5 years. There are cases of 10-year work, but this is for converters made earlier, and earlier, as you know, the water was sweeter... It is not difficult to replace a converter, but it can be more difficult to find one. If you buy and change it yourself, please note: CIRCULAR should be written on the converter.

1.5 There is an obstacle between the receiving satellite dish and the satellite.

It could be a 16-story building that has been built, a tree that has grown, or snow stuck to the antenna; in any of these cases, the signal does not pass through. It’s easy enough to shake off the snow, a little more difficult with a tree, with the house everything is gone. A temporary obstacle may appear due to weather conditions: the signal does not pass through a thundercloud, you need to wait until it moves away from the imaginary line from the antenna to the satellite and everything will continue to work fine. Also, the signal does not pass through very heavy snow or rain; if you can’t see anything on the street and it’s dark due to a tropical downpour or blizzard, then you just need to wait. All the same things (weather conditions) can happen at the place where the signal is transmitted to the satellite.

1.6 The receiver itself, or rather the motherboard in it, has failed.

Not often, but it happens. If the warranty period is valid, the receiver must be taken to the service center, not forgetting the warranty card. If the warranty has expired, depending on the model, you need to look at how feasible it is to repair the receiver. For Tricolor receivers, lately, the manufacturer GS establishes a warranty period of 3 years. There is no point in repairing old NTV receivers; you can easily buy them at online flea markets for 1000 - 1500 rubles. a working used receiver, the repair of which can cost 3-4 thousand rubles. New receiver NTV+ costs 6-7 tr. depending on the model. A new receiver for watching Tricolor TV usually costs between 7-8 thousand rubles, depending on the model and subscriptions included in the price. Replacement motherboard on Tricolor receivers of brands 5000, 5001, 5003, 7300 can be done at your home for about 2 - 3 tr.

1.7 Some kind of failure in the receiver or someone accidentally changed the settings.

You need to go to the menu, settings, find the factory settings and reset to factory settings. Then try to configure the channels again.

2. Coded signal or no access.

The problem is more common among Tricolor TV subscribers. With NTV+, if the card reader or access module malfunctions, the following message is usually displayed: the smart card is not inserted; if the receiver displays an inscription instead of a picture - geographical restrictions, you need to find out if there is money in your account with the NTV+ subscriber service. Tricolor TV users need to know that Tricolor has a “Basic” package, which should work without any fees. About a dozen federal channels should always work, so if nothing works for you at all, you don’t need to run to pay for paid packages, pay for a broken receiver, it’s like throwing money in the trash.

You can try disconnecting the receiver from the network and turning it on (reboot) after 5 seconds. Helps in 99% of cases, all computer equipment tends to freeze sometimes. Rebooting is very simple and effective way struggle.

2.2 If the reboot does not help: first of all, you should make sure that the receiver sees the number of the smart card or built-in conditional access module. In the old Tricolor receivers DRE, DRS, GS - 4000, 5000, 5001, 5003, 7300 and the relatively new GS 8300M, you need to press the "Status" button on the receiver's remote control or find the status in the "Menu". There is a lot in status various information about the software and the receiver itself, including the DRE ID should be displayed, opposite there should be a 12-digit number. If there is no number, you can try to disconnect the receiver from the network and after 5 seconds turn it on (reboot). If after several reboots the number does not appear, this is a sure sign of a breakdown of the built-in conditional access module. If the DRE ID number is not determined, but is known to you, there is an option to use the “Equipment Exchange” promotion. If the number is not known or there is no promotion, there is only one option left - to purchase a new receiver. There is no point in repairing... Replacing a module at a service center costs 4,000 rubles, 3-month warranty. But there is no guarantee that a motherboard worth 2-4 thousand rubles will not fail in a couple of months. or power supply - 1500 rub. The new receiver of the GS U510 HD brand with a paid annual subscription “Maximum HD” costs approximately 8,000 rubles, and will immediately show approximately 160 channels, 25 of them in HD quality.

2.3 The DRE ID number is displayed, but the receiver does not decode the channels. Most likely it's a matter of outdated version software. For self-replacement You need to find the current software version using a computer and a “Nulmodem cable” using special program pour in new version to the satellite receiver. After this, you need to either write to the central technical support service or independently, through the subscriber’s personal account, repeat the “activation command” to your receiver. After which you need to leave the receiver turned on on some encrypted channel until everything works... In fact, few subscribers can cope with replacing the software on their own. A visit with diagnostics and software replacement at your home usually costs 1,500 rubles.

2.4 There is no access or a coded channel for relatively new receivers for viewing Tricolor TV GS 8300, GS 8300N, GS 8304, GS8305, GS 8306, GS 8307, GS 8308, GS 9303, GS 9305, GS U510. All of these receivers use a smart card in their design. Just as in the case of older receivers, you should make sure that the receiver sees the smart card (DRE ID number and smart card number are the same thing, it’s also the equipment number). For new receivers on the remote control remote control There is a No. ID button, which performs the same function as the “Status” button on older remote controls. By pressing the ID No. button or going to the menu, in the status section, you need to see whether the smart card No. is determined by the receiver.

If the DRE ID No. is displayed and the channels are scrambled, the problem may be with an outdated software version.

But first you need to make sure you have subscriptions; to do this, you need to go to the main menu, find conditional access, subscriptions and see if there are valid subscriptions. Class 000 is the “Basic” package; if this subscription class is displayed, then a dozen federal channels located approximately at the end should work general list channels. If these channels are working, and the rest are encrypted and only class 000 is in subscriptions, then payment has ended paid package and you need to pay for the “Optimum” package for receivers 8300 and 8304 worth 600 rubles. or the "Maximum HD" package for receivers 8305, 8306, 8307, 8308, 9303, 9305, U510 worth 900 rubles. After payment, leave the receiver turned on until everything works.

If the smart card is not detected: first you need to remove the card and insert it back, while disconnecting the receiver from the network. In all receivers, with the exception of GS 8305 and GS 8306, the smart card is inserted with the chip facing up; in 8305 and 8306, the smart card is inserted from the side and with the chip facing down. If after these manipulations and reboots the smart card is not detected, it makes sense to try placing something the size of a card but a little thinner under the card; sometimes the contacts in the card reader do not fit tightly and pressing the card more tightly can help in this case.

If the DRE ID number is detected and subscriptions are present, but the channels are encrypted, it is possible that your receiver for a long time did not work and it will be enough for it to stand on and everything will work. This is subject to current version BY. If the software is outdated, it needs to be updated. It’s not difficult to do this yourself, of course, if you have a computer and certain skills. A visit with diagnostics and software replacement at your home usually costs 1,500 rubles.

3. All signs on the receiver display blink.

A characteristic sign for old receivers with a built-in power supply is the failure of this very power supply. Most often it happens from a power surge. Usage surge protector or a voltage stabilizer most often helps to avoid this problem. Repairs are possible in almost any teleworkshop. Replacing the power supply with on-site diagnostics of the entire satellite television system at your home costs 1,500 rubles.

4. All signs (eights) are continuously lit on the scoreboard.

Most often it is a sign of software damage, and occasionally a failure of the motherboard. Typically, software damage occurs when the power is turned off during automatic update Software from satellite (OTA). It turns out that the old software has already been erased, but the new one has not yet been uploaded. You need to fill it manually. The price of firmware at home is 1500 rubles.

5. The receiver does not respond to the remote control.

First, you should use the control buttons on the receiver itself to make sure that the receiver is operational. Then you need to try replacing the batteries in the remote control and rebooting. If it doesn't help, try another remote control. In the receiver itself, the element receiving the signal from the remote control very rarely fails, but if the remote control is even slightly dropped on the floor, then the probability of its failure is quite high. The cost of the remote control is on average 300 rubles.

6. By all indications, the receiver is working, and on the TV screen blue screen or an inscription - the signal is weak or absent.

The main sign of a working receiver of all models (except for 8305 and 8306, they do not have a display) is that the display shows the channel number and to the left of the numbers an icon indicating the presence of a signal from the antenna (if the display shows the time and the icon to the right, this means that the receiver is turned off and is in standby mode, it must be turned on from the remote control or by pressing the + button that switches channels).

On the receiver's remote control, press the Menu button. The main menu of the satellite receiver should appear on the TV screen. If a dotted rectangle appears on the receiver display, but there is still nothing on the TV screen, you need to pick up the TV remote control and switch the TV to the video input to which you have the satellite receiver connected.

Receivers GS 8305, GS 8306, GS8307, GS 8308 each have two video outputs - HDMI and SD, and they work alternately! If you accidentally press the “Input Signal” button on the receiver’s remote control, the receiver will switch and output a signal to another output. When HDMI is working, for GS 8305 and 8306 on the indicator located on the front panel on the left, the light is lit at the bottom of the indicator, for receivers GS 8307 and 8308 in the left part of the indicator, respectively, when the SD output is working, for 8305 and 8306 the light is lit at the top, and for 8307 and 8308 on the right. Having decided which output works for you, you need to look where and with what cord the receiver is connected to the TV. And if, for example, on your 8306 receiver the light on the indicator lights up at the bottom, and an old-style TV that does not have HDMI input and the receiver is connected to the TV with a 3 RCA - 3 RCA (tulips) cord, then you need to press the “Input Signal” button on the receiver’s remote control, the indicator on the receiver should blink, this means that the receiver has received a signal, then the indicator should light up completely , this is an intermediate loading state, at this time the receiver does not produce a video signal and does not respond to commands. After some time, the receiver should switch to the correct output, and if the input to which the receiver is connected is turned on on the TV, then everything will work.

Also in working hours You can get advice from Tricolor TV Technical Support staff by calling: 8 800 500 01 23 (free call) or 8 812 332 34 98 (calls are charged at intercity rates).

Telephone subscriber service NTV+ 8 495 755 67 89

It is not always possible to pay for the work of channels on time. And if you are a Tricolor TV subscriber, then when the paid period expires, you can only watch ten free channels.

However, what to do if in such a situation viewing even basic channels is not available (usually a window with the phrase “no signal” just appears)?

Tricolor TV users begin to worry, sometimes even looking for repairmen to sort out the “breakdown.” If you encounter such an abnormal phenomenon, do not worry. You can even fix this yourself.

First of all, you need to fully diagnose the device, check all components. Because very often the cause of such a problem is only an incorrectly connected cable - this way you can quickly and independently correct the situation without needing outside help.

Mandatory check of system operation on Tricolor

For such cases (when there is some kind of system failure), a reboot is provided. So it's better to restart the device first. Perhaps after this it will begin to work properly. You need:

Turn off the system completely.

Wait five to ten minutes.

Connect to power supply and turn on the device.

Often, after these actions, system failures disappear.

If rebooting does not help, you need to check whether the main information channel of Tricolor TV is working (it should function around the clock). However, it is possible that even when you turn it on, the “no signal” window suddenly pops up. For what reasons could this happen?

If, when you turn on the TV, even the Tricolor TV information channel does not function, then most likely there is a problem installed settings. In such a situation, the most in a simple way Fixing crashes is to reset the settings to those set by the developer himself. With this function, the signal will be restored, so the TV channels will work again.

How to reset user settings

The function of resetting settings to those set by the developers themselves is one of the most useful functions, since it can be used to fix a variety of system failures.

To use this option, you must follow these steps:

After you confirm the reset, the receiver will begin rebooting the system, and all settings will return to what they were automatically set before you made the changes.

Very often, this option allows you to completely get rid of system failures. So the boring phrase “No signal” is replaced by pleasant images of an HD TV channel.

However, now for normal operation TV channels, you need to configure the channels by requesting auto search. So Tricolor TV itself will search for everything you need, and you will only need to save the TV channels.

Very often, in cases where the period of paid work ends, the system automatically basic channels are sent to the bottom of the list. For most subscribers, they appear starting from the one hundred and first TV channel.

The Tricolor TV info channel works, but the basic ones don’t

Less often, subscribers experience such things as information channel works, but the basic ones do not turn on - when you try to view them, the “No Signal” window pops up. Most often, this problem appears due to the fact that the subscriber did not indicate his data or did not install the smart card correctly, which is why the receiver cannot see it.

How to provide your details

In the case where the failure is caused by unspecified data, the situation is not so difficult - you just need to confirm them. And you can do this in two ways:

What to do if the data is confirmed but the channels do not work

However, it is quite possible that the phrase “No signal” was provoked incorrect installation smart cards, which is why the receiver simply cannot read it. You can check this version as follows:

Open menu

Find the option called "Conditional Access".

Find and navigate to the DRE module.

Here, find the value of the card ID, which must necessarily correspond to the card number (indicated on the smart card installed in the receiver).

If after the transition you cannot find the value of the card, then your receiver simply does not read it. Don't worry, in such a situation you just need to ask the support center for a replacement card.

Why doesn't the basic package work?

Phrases like “No signal” and “No access to channels” may also pop up due to the fact that the company has simply changed the package of free channels and the price for the services provided.

Don’t forget that every company changes the cost and range of its services from time to time, including Tricolor TV. Changes were made to it in 2015 tariff packages HD. For example, if you previously used the services “Optimum”, “Maximum HD” and others, now you will automatically switch to another tariff - “Unified.

In addition, Tricolor TV has completely revised and changed not only tariff plans, but also the cost of services. Now, as before, subscribers cannot install a package that costs six hundred, nine hundred or one thousand two hundred rubles. Now you can choose only one package of HD channels for one thousand two hundred rubles. This cost is set for both obsolete and current equipment.

However, there are some differences. In cases where the subscriber does not want or cannot pay the entire cost of services at once, he is given the opportunity to pay in small amounts. To watch TV channels in HD quality for six months, you need to pay six hundred rubles, and for nine months you need to pay nine hundred rubles.

Keep this in mind!

In 2015, the Tricolor TV company officially announced that if the period of work paid for by the subscriber expires, then there is no guarantee that he will be shown free channels in HD quality. Previously, their essential functioning was described in detail in the Tricolor TV document, but now this section has been completely removed from the contract.

So keep in mind, if you have not paid for the work of TV channels on time in the amount of one thousand two hundred rubles, then it is quite possible that you will not be able to watch even free channels, since when you turn them on, a window will pop up with the phrase “No signal.

Software update problems

This is also the reason why tricolor does not show free channels.

In cases where subscribers do not conduct timely update software, Tricolor TV does not guarantee proper operation of the system. Therefore, in order to avoid problems when viewing channels, it is recommended to regularly update the software.

Because of this, problems arise when watching not only free, but also paid channels when the payment period has not yet expired. So don't forget to update your software when new software comes out.

There are several most common reasons when Tricolor TV does not work. The most common causes and solutions to emerging difficulties are discussed below.

"No signal"

With a purpose effective solution Such complexities require initially correctly qualifying this phenomenon. Today there are several options for no signal. In the first case, a blue or black screen is observed on the TV, with characteristic noise present. This situation indicates that the receiver is not connected to the TV. In this case, the receiving equipment may actually be connected using cables and cords, but the TV does not detect it.

This problem occurs often when connecting using wires. high frequency, audio-video connections, Scart-Scart, HDMI and others. In the second case, a “No Signal” notification appears on the screen. In this situation, you must use the receiver's remote control device. Use it to enter the menu by pressing the corresponding button. Displaying a list on the screen will indicate the exchange of information between the TV and the receiver.

If you cannot enter the menu, this indicates a lack or incorrect connection receiver, and the message “No signal” is issued by the TV itself. If the receiving equipment is not connected to the TV, you must perform the following sequence of actions:

Check that the cable connection is correct.
Find out if the receiver is turned on. To do this, you need to evaluate the information on its screen. If the receiver display shows the time, it means it is turned off. Now you should turn it on by pressing the red power key on the remote control device.
If the receiver is connected to the TV via a high frequency cable, you must use “Auto search”. As a result, the TV must detect the channel on which the receiver is relaying.
In a situation where the connection is made using an audio-video cable, Scart-Scart or “tulips”, the solution to the problem is even simpler. You should switch the TV to AV input using the remote control. If your TV has more than one of these jacks, you may have to press the AV key several times.

If the receiver is correctly connected to the TV, the menu of the receiving device appears on the screen, but the message “No signal” is also present, this indicates that satellite dish does not receive a signal.

Only “Infochannel” is broadcast on the rest “DRE Coded Channel”

There are four reasons for this problem to occur: possible reasons: the receiving device is not registered, the subscriber data is not confirmed, the receiver is frozen, the receiver has been turned off for a long time.

New models of receivers are equipped with special software components that do not allow receiving a Tricolor satellite television signal without first registering the receiving equipment. To register the receiver, you must contact a representative of the organization from which the receiver was purchased or leased.

It is important to remember that the activation code for the receiving device is received from the satellite within four days. Given this fact, it is advisable to register the receiver the day before the physical installation. In the case when the receiver is registered, but does not set up the antenna for the satellite and receive an activation code in stipulated time, you can use any tuned antenna of your friends or neighbors. You just need to connect your own receiver, select one of the channels in the standard package and wait until the broadcast starts on the TV screen.

Today, in addition to registering the receiver, it is also necessary to confirm the relevance of the data specified when concluding the contract. You can carry out this procedure using the website www.tricolor.tv, writing a letter to the operator’s office digital television or in the subscriber’s “Personal Account”.

In cases where the reason for the lack of signal is the receiver freezing, it is necessary to disconnect the receiver from electrical supply, wait about five minutes and then reconnect the receiving equipment to the power supply. In some cases, after connecting the receiver to the network, you will have to wait ten minutes before it starts functioning correctly again.

If the receiver for a long time was turned off, you must leave it on on a coded channel for 20-30 minutes. In addition to the reasons described above, there are several more reasons why Tricolor does not work.

The receiver is registered, but the signal is not received

The receiver's receipt of a signal from the satellite is not directly dependent on the registration of the equipment. It is important to implement correct setting antennas. The main indicator of correct installation and configuration is the presence of the digital television operator’s information channel on the screen. It displays Tricolor TV advertising blocks. Until the receiver is adjusted to broadcast the operator's information channel, it should not be registered

The receiver activation code was not received within the prescribed four days

There is another reason why Tricolor does not work. If a subscriber bought a Tricolor TV package from a dealer, registered the receiver, activated the start card and confirmed the data, but did not install the antenna within 96 hours, then the activation code will not be received. In this case, the operator’s information channel should be broadcast, but broadcast channels will be missing. In this case, you must contact technical support operator by writing a letter to the next email address: [email protected].

When I turn it on, I don’t find all-Russian channels in the “Unified” package. After tuning, the channels appear during the night, but then during the day, if you switch to others, for example, the entertainment All-Russian channels disappear again, what the hell? This appeared not long ago, but I have been using TRICOLOR for more than 10 years. Why should you leave the receiver on every night? Receiver JD 37025502690620