Yota company phone number. How to contact Yota customer support - all available methods

It’s very easy to call Yota. Moreover, the support service of this telecom operator is very efficient. good level and allows you to solve numerous problems of a large customer base in a very short time. 24-hour support will not leave your problem unattended and they will look for a solution at any moment of the day or night.

All ways to contact Yota

We do not claim that the level of support in the company is the best, but it is organized at a high level. Now let’s try to understand all the intricacies and ways to find the desired technical support manager at the right time.

Free call to Yota from anywhere in the world

If you get lost during a safari in Africa or winter fishing in Russia, don’t despair when you have a phone with a Yota SIM card and a spare battery there are still some. You have a chance to chat with Yota technical support for free without paying a penny. Although there are doubts that this particular call will be more useful to you in an extreme situation than communicating on the toll-free number of the Ministry of Emergency Situations, what we know for sure is that if they don’t help, they will certainly amuse you.

Free Yota technical support number

How to contact Yota via the Internet

Alternative methods of communication with the company make sense when you still have access to the Internet, tigers in Africa are sleeping peacefully at your feet, or an ice floe with fishermen has already washed ashore in Russia.

Help via Personal Account

To do this, you need to log in to your Yota Profile at – https://my.yota.ru/selfcare

And there’s no need to remember forgotten password or frantically try to find a clue in it notebook– for this you only need to have a worker Facebook account or VKontakte and login will be performed automatically. Here, in addition to Yota’s operational technical support, you can immediately perform some procedures for changing or editing passwords, personal information and managing connected services.

Therefore, our advice is to adjust services, data, passwords, etc., log in and get Yota help using your registered Yota Profile - Personal Account.

How to contact Yota online chat

Calling Yota to an online consultant also does not have special problems. Real time communication with technical support Yota takes place on the official website of the Yota company.

For this purpose, online chat is used

Login to online chat – yota.ru/chat-popup

How to contact Yota via VKontakte

You can get help from Yota using the group social network VKontakte. Here, as well as for free international number Customer support is provided 24 hours a day. All problems requiring careful study are transferred to personal communication mode.

How to get help via SMS

You can get help or help from technical support via SMS using short number 0999

It is worth using this method of communication when it is not possible to contact Yota in any other way. SMS may not be as comprehensive and complete as other available options, but it is also capable of solving the problems of subscribers of the 4G Yota network.

Where does Yota support work?

In 2017, the company’s network had already spread quite widely throughout Russia. On at the moment there is already coverage in cities such as Moscow and the Moscow region, Saint Petersburg and Leningrad region, Rostov-on-Don and Rostov region, Krasnodar and Krasnodar region, Novosibirsk, Krasnoyarsk, Lipetsk, Vorkuta, Astrakhan, Vladimir, Volgograd, Bryansk, Kirov, Kazan, Cheboksary, Tomsk, Tula, Vologda, Irkutsk, Vladivostok, Orenburg , Omsk, Penza Samara, Sochi and many others.

WITH full list You can find out where the network is available on our page and

The mobile operator Yota cannot be called a newcomer, since it has already worked for several years Russian market offering low-cost services voice communication and Internet access. Today, millions of subscribers use the services of this company. Despite achieving some stability, users often encounter various problems when using communication services. You can deal with these problems only if you know Iota’s contacts. We will talk about them in our detailed review.

Yota support hotline

8-800-550-00-07

Yota group on the social network VKontakte

Knowing the Yota support contacts, you can quickly resolve almost any issue. One of these contacts is the social network VKontakte, in which there is a group called “Yota”. Here we can get help with any problem. News from the Iota operator is also published here.

The group provides the following communication channels:

Personal messages – an opportunity to directly contact Iota representatives, without publicly disclosing the problem;
Convictions – there are several thematic threads to choose from, where thematic questions are asked (for example, on equipment);
In the comments to the posts, you can ask your question here, but in most cases, support asks you to contact me in a private message.

Hotline

Contacts hotline Iota allows you to solve any problem in voice mode. To do this, the operator’s network operates contact phone number 8-800-550-00-07. If you are not a fan of communicating on social networks, and prefer to receive help in the process telephone conversations, feel free to call the above number. Here you can request assistance with services and get answers to financial questions. In order not to lose this Iota contact, write it down in your phone book.

All calls to the Yota hotline number 8-800-550-00-07 are absolutely free, even if they are made from phones of other telecom operators.

Chat on the official website

By calling the Yota contact center at the above number, you will receive answers to any questions. But there is another way to get help - it is to use the chat that works on the official website. This Iota contact is universal; you can use it to solve any communication problems.

To access the chat, go to the operator’s official website and go to the “Support” section. Next, you need to select which device the problem is with – a smartphone/tablet or a modem/router. After this, the system will take you to the section with popular questions and answers. Ignore the contents of the section and click on the “Contact Chat” link in the “Didn’t find an answer” block. Indicate the name of your city in the chat form, enter your name or number personal account, enter a question - the Yota operator will answer you in a few seconds or minutes.

This contact is one of the most immediate, but it requires an Internet connection. If you are having problems accessing world wide web, call the above phone number.

Email address

Among all available contacts Iota, should be highlighted email. With the help of this communication channel we can solve many problems. Write down the address [email protected] in your contact book so as not to lose it at the most crucial moment. Describe your problem in a letter, provide contact information, attach screenshots or supporting images (if necessary). Now you just have to wait for a response to your request.

Section "Questions and Answers"

When looking for Yota contacts, many subscribers are unaware that the operator’s website has a very useful section with the most common questions and answers. This subsection is located in the "Support" section, where you will need to select the device with which the problem occurred. Go to this subsection and study it carefully - it is likely that you will find relevant information on your problem here.

Mobile application

Iota's last contact in our review is a mobile application. It is designed to manage your number and set of services, as well as to receive technical assistance . For this purpose, there is a chat with consultants. The mobile application is aimed not only at existing subscribers, but also at future ones. Be sure to use this Iota contact for prompt advice.

Cellular provider Yota communications appeared relatively recently on the domestic telecommunications market, but has already managed to form an impressive subscriber base, which is constantly expanding. Now the company is going through a stage of active development, which significantly increases the risks of various technical failures and tariff troubles. On the other hand, the user’s inexperience or his incorrect actions at random can also reduce the quality of the services received. In such a situation, restoring a stable connection, changing connection conditions or resolving financial issues often requires qualified assistance. Therefore, every subscriber should know how to contact the Yota operator in several ways.

In the article:

Internet assistant Tarif-online.ru will tell you about all the available options for receiving technical support and advice from the provider’s specialists.

Pay attention! Yota technical support services work around the clock, so contact us for help at any time convenient for you, without leaving the problem for later.

Call to operator

Telephone communication with the Yota operator provides a convenient opportunity to effectively solve even those problematic issues that the subscriber cannot correctly and clearly formulate. The extensive practical experience of Yota call center specialists both in matters of finance and technical service helps to quickly come to mutual understanding and resolve the pressing problem in the shortest possible time.

To contact help desk Yota, you need to use the free one service number 8-800-550-00-07. This number is suitable for subscribers in all regions of the Russian Federation and is available around the clock. Moreover, it is suitable for calls from mobile and landline phones.

Technical support via online chat

The official Yota website has implemented a special message exchange channel between the user and operator specialists. To ask a question you are interested in, you need to:

In the main menu of the page, select the “Support” section.

Specify the type of device for which you want help.

Enter in search bar question.

Please note that for many typical questions Detailed answers have already been prepared on the website.

If you are not satisfied with the answer, use the “Contact Chat” option.

IN special form You need to provide your name or personal account, your city and ask a question.

After activating the “Ask” button, an online chat session will open, which will allow you to communicate directly with the Yota operator.

Important! It is imperative to indicate all the data that the service requests, otherwise a specialist will require it in order to be sure of the legality of their actions.

After this, you will receive not only a detailed answer to asked question, but you can also quickly clarify points that are questionable for you in text mode.

The provider places great importance on the quality and speed of its Internet chat and recommends it as the main channel for receiving help.

The online consultant gets in touch instantly, sincerely tries to help and gives detailed answers. Very pleased high level professionalism of the Yota employee and polite manner of communication.

Question by email

Questions of interest to the subscriber can also be asked in an e-mail, which must be sent to email address [email protected]. We will immediately pay attention to one important point. You should not hope that the operator will contact you too quickly, and your mailbox you will receive a response immediately. Processing time emails Yota's is quite significant. Therefore, you can use this communication channel only in a situation where you do not urgently need the help of a provider.

If the solution to the problem is urgent, use one of the methods described above or send a special service SMS message.

SMS with a question

Quite simple and in an efficient way to receive help from the provider's technical support service is to send an SMS with a question for a short toll free number 0999. SMS messages are processed quickly, and the solution to the problem is contained in the reply SMS. If assistance involves a detailed consultation, the operator will contact the subscriber via call.

Communication on social networks

The operator’s official website lists Yota’s account on the VKontakte social network.

This way of communicating with Iota consultants is also very convenient and allows you not only to quickly receive qualified assistance, but to keep abreast of the latest news and current offers.

In conclusion

Mobile assistant site hopes that this review helped you understand the issue of existing communication channels with the Yota operator. We will only add information that access to the provider’s online chat is also implemented in the interface of the self-service service Personal Account and mobile application Yota.

To consolidate the material you have read, do not forget to watch our video lesson.

Leave your questions and feedback in the comments to the article. We will try to answer you promptly and take into account all your wishes.

From subscribers cellular communications“Iota” has the opportunity to ask all questions regarding the operator’s services and tariffs by contacting the company’s technical support. This can be done in several ways. On the yota ru website there are contact numbers, through which you can easily and quickly contact the company’s operators and consultants.

Technical Yota support- This convenient way get answers to all questions that users of the operator’s services may have. A special feature of technical support is that it is available around the clock, so you can reach the operator at any time of the day.

Technical support phone number for communication

If you have any problems or questions while using the operator’s services, you can ask them by calling the following phone numbers:

The Iota help center will help you deal with the problem that has arisen. Most often, communication users call technical support for the following reasons:

replacing the tariff plan;
equipment settings;
phone top up;
withdrawing money from an account without the user's knowledge mobile network"Iota";
Internet doesn't work well and so on.

How to contact the operator through your Yota personal account?

Those users of Iota services who have already managed to create their own personal account on the company's website, they can contact the operator through the profile. First you need to log into your personal account using your password and login. It is best to log into your profile through a social network.

A personal account gives users of the services of the Yota operator many advantages.

So, through the “Iota” profile you can:

change your tariff plan;
change internet speed;
top up your balance via a bank card;
contact the operator "Iota".

Features of communication through social networks

Not so long ago, in April 2014, it was announced about a new, 4th on the Russian market mobile operators, Yota communications. Starting August 13th, this company earned as a competitive alternative network. At first, the program was not very popular among users various gadgets, but in last six months Yota's rating has increased several times.

What’s special about the tariffs of this program is that they are independently chosen by the client of the Yota network. The cost of calls and Internet speed - the user can regulate this himself - it all depends on the amount deposited. The higher the speed and cheaper calls to other operators, the more expensive the tariff itself, and vice versa. Calls within the Yota network are free, you can also use free internet at a speed of 64 Kb/s - this may only be enough to load sites with text, but not multimedia web pages.