• MTS TV does not work, what should I do? Updating the MTS set-top box: simple instructions

    MTS has a single contact center, by calling the number you can get answers to all questions related to mobile communications, the Internet, etc., including satellite TV. The hotline operates 24 hours a day. Here you can get the necessary information by listening to the autoinformer and pressing the corresponding button in tone dialing, or wait for the operator’s response and discuss the problem with him. The main thing here is to clearly and accurately formulate the question you want to ask.

    You can ask all questions by calling the number known to all MTS users 0877 or 8 800 250 0890 .

    If you have any questions regarding Satellite TV, then you need to press the number “3” on the phone keypad. Next, you need to follow the robot’s commands and press the key that matches the topic of your problem.

    • 2 - if you have already purchased the equipment and require activation;
    • 3 — if you plan to purchase equipment and connect;
    • 4 - to start test mode Satellite TV;
    • 5 — channel search;
    • 6 – get information about payment, balance, personal account;
    • 7 – contact technical support.

    You can also use the number 8 800 250 0050 : 2 – satellite TV, then follow the instructions from the autoinformer.

    Number 0877 is only suitable for MTS subscribers, but the previous ones are for everyone else.

    Where to write if there is a problem

    In fact, the call to hotline probably the most quick way get answers and solve the problem. Of course, there is a way to contact the company via email And social networks, but this may take a while:

    1. Fill out the form feedback on the website at https://moskva.mts.ru/personal/feedback-fix.

    After you ask a question, managers will answer you in a convenient way, which you noted in the feedback form: SMS, call, or email.

    1. Write to one of the official MTS social networks:

    Setup and Troubleshooting

    • Installing and configuring Satellite TV is a technically complex task, so the most the best way To cope with this difficulty - call a specialist who will do everything quickly and professionally. You can call a specialist at 8 800 250 0890 or 0877 from an MTS number. True, the exit will be paid and will cost about 2000 rubles;
    • If you purchased a kit and need to register it, you must fill out special form on the MTS website;
    • If you still dare to do everything yourself, then a special video can help you, which contains a description and nuances, as well as instructions and a subscriber’s guide. Watch video and download necessary information Can . Also given here detailed guide on antenna installation and settings. You may need help from the Protractor and SatFinder applications, they can be download from AppStore or Play Market;
    • Instructions for manual setting channels can be found here https://moskva.mts.ru/personal/podderzhka/sputnikovoe-tv/nastroyki/ruchnaya-nastroyka-kanalov;
    • Subscribers can download the manual for returning to factory settings at https://moskva.mts.ru/personal/podderzhka/sputnikovoe-tv/nastroyki/vozvrat-k-zavodskim-nastroykam.

    The main errors in the operation of MTS satellite TV and their elimination

    1. D101-0

    The CAM module did not have time to receive information from the TV.

    Remedy: You need to switch to an encrypted channel and wait a few minutes. Setting the correct time and date on your TV will also help.

    1. E006-4, 104-2, E106-9, E106-9, E04-4 or “Status undefined”

    Reasons for the error: the card is inserted incorrectly, the card contacts are dirty, the smart card is faulty, a non-MTS card is used, it does not fit the kit, the set-top box is faulty.

    How to fix it - reinstall the smart card, clean the contacts (gently WITHOUT detergents and abrasive materials)

    1. E101-4, E107-4
    • Activation failed.
    • The card is installed in a receiver, which is not Mobile TeleSystems equipment.
    • How to fix: activate the equipment at 8 800 250 0890.
    1. E016-4, E16, E16-4

    Problem - there are no funds in the account or this channel subscription is not activated.

    You can solve it by replenishing your balance or switching to another channel.

    1. E106-9

    The card does not belong to the operator, or there is a manufacturing defect on the equipment.

    The solution is to replace the card with another one from MTS, which was included in the kit. If this is not the case, dial the hotline number.

    1. E030-4, E120-4

    The time and date settings on the TV are incorrectly set.

    How to fix it? Set the correct parameters. If this does not help, disconnect and reconnect the module to the TV.

    1. E019-4

    The TV with the self-module did not work for a long time. You need to check the presence of the card, the cable connection, turn on the TV long time. If it doesn’t help, call support and ask to reactivate the equipment.

    1. E133-4:

    Reboot the set-top box (turn it off and on again).

    1. E48-32. How to resolve the error:
    • Update software.
    • Reset settings.
    • Remove and reinsert the smart card.
    1. E107-4:
    • Activation failed. A call to technical support will fix everything.
    1. E52-32:

    No signal. Check the cable for connections and damage, make sure the converter is intact, and make sure the antenna settings are correct. Then reset the settings to factory defaults and start searching for channels using a new one.

    1. There is no error code or error D101-0. Inscription on the TV screen: CI+ ERROR: Host Certificate Invalid-Expiried, Please Tune to DTV service - 16.

    The solution is to also reset the settings to factory settings and configure the channels again. If it doesn't help, then new software is required.

    If the problem you are experiencing is not on the list above or cannot be resolved on your own, then a call center operator can help you by calling 8 800 250 0890. If his consultation also does not bring results, then you should call a specialist.

    Modern home digital TV in HD quality is a new milestone in cable television. If previously it was enough to run a cable into the house and connect it to the TV, now, with the increase in the size of TV screens, an image of this quality is not enough for a comfortable perception of the picture. To watch channels in digital quality a special set-top box or TV module is used. Setting them up is not that difficult, especially since the equipment is usually set up by a cable TV specialist.

    You can catch channels for free digital television DVB T2 using conventional terrestrial antenna. But, as a rule, there will not be many channels, and it is necessary to have direct visibility from the antenna to the TV tower. Therefore, it is better to connect digital cable TV, which will have many more channels, and no antenna is needed, even if you pay a small amount for it subscription fee. Let's look at ways to connect home TV from MTS.

    How to connect

    Connect home MTS TV made easy: call toll free number 8-800-250-00-50, give your address and make sure that connection is possible in your home. Next, leave a request for connection, and within a few days a specialist will contact you to clarify the connection date. We advise you to use the information below to determine in advance the type of equipment you wish to use. You can rent equipment and pay a small monthly rent for it, or you can buy it back by paying a certain amount once.

    Usually the specialist himself connects and configures the equipment, but if you have the fate self-connection, then watch the following video. Various details and instructions are given below.

    TV module

    In order to use the CAM module, the TV must have a CI slot and a built-in DVB-C receiver. These components are already available in all modern TVs.


    The advantages of this method of connecting digital TV are as follows:

    • no need to use additional IPTV set-top box, which will take up extra space;
    • all channels will be present on the TV itself, and an extra remote control will not interfere with you;
    • the device itself is cheaper.

    But there is also a drawback: you will not be able to use such useful features IPTV as repeat, rewind and pause TV channels in real time, as well as picture-in-picture, video on demand, etc.

    Connection procedure CAM module Cable digital TV from MTS is as follows:

    1. Turn off the TV;
    2. Insert the CAM module into the CI connector.
    3. We insert Smart card into the module so that the card chip is on the side of the sticker on the module.
    4. Turn on the TV

    Setting up a CAM module consists of the following steps:

    1. We set the correct time and time zone in the TV settings, and also, if there is a “Countries” section, select Russia or one of the countries of Western Europe (England, France, Germany and others).
    2. In the mode of receiving a digital TV signal, we search for channels with the parameters indicated in the table below.

    The MTS TV setup process is complete. When updating the channel package, you must search again.

    HD set-top box

    Connecting cable TV from MTS using a set-top box must be selected in 2 cases:

    1. If your TV does not have a CI slot or a DVB-C receiver.
    2. If you need IPTV functions pause, rewind, etc.

    When choosing a set-top box, pay attention to the following: if your TV does not have HDMI connector, then you need an SD set-top box connected to the TV using a tulip-type RCA cable. With this decoder you can only use IPTV functions, viewing programs and movies in HD quality will not be available. If your TV is equipped with such a port, then you will be able to enjoy watching HDTV high-definition programs.


    It is also worth noting that when choosing this type, control will be carried out by the remote control from the set-top box. To connect the decoder, first insert the TV cable from MTS into it.

    Guarantee

    Free warranty service on the territory Russian Federation any type of equipment intended for using the MTS Satellite TV service is subject to the following requirements:

    • The product has not expired
    • The equipment does not show any signs of violation of the operating and storage rules specified in the documentation supplied with the product by the manufacturer.

    Service

    Through the service center

    The subscriber can contact one of the authorized service points in Russia, where the equipment will be replaced if a malfunction is confirmed. The list of service centers is indicated
    on the website sputnik.mts.ru.

    Through dealer points of sale

    The subscriber can contact the dealer, where the faulty equipment will be accepted and an application for its replacement will be accepted if necessary.

    Service (testing/repair) is carried out in service center without the presence of the subscriber.

    Frequently Asked Questions

    Do you have federal channels?

    MTS broadcasts mandatory public federal TV channels as part of the MTS Satellite TV service. TV channels are available for viewing to all subscribers of MTS Satellite TV
    as part of the Basic package.

    Why don’t Internet services work on my set-top box: map, weather, news?

    Internet services (maps, weather, news and others) may not work due to the fact that there is no access to the Internet. To check Internet access, you need to check the connection in the set-top box menu. There are two ways to connect to the Internet on your set-top box - via a wire via Ethernet from your home provider or through a 3G modem that is built into your set-top box. You can check the coverage area in your area using the link www.mts.ru/mobil_inet_and_tv/help/mts/coverage. If you are unable to set up a connection or Internet services do not work when connected to the Internet, you need to contact support and call Contact Center MTS.

    Is a SIM card from another Internet service provider suitable for use on a set-top box from MTS?

    Satellite set-top box from MTS will only work with the MTS SIM card that was supplied with the satellite equipment. If you try to use a SIM card from another operator or an MTS SIM card that is not intended for use with satellite equipment, the operation of the MTS set-top box will be limited.

    Why is the program guide displayed without pictures?

    What equipment do you need to watch satellite TV from MTS?

    To receive channels, you must have a satellite dish, a universal converter with linear polarization and a set-top box from MTS. This equipment provided to the subscriber upon connection. This equipment can be found at local certified dealers. You can find out information about the equipment and places where it can be purchased in the corresponding section on the website sputnik.mts.ru. It is important to note that if you already have an antenna and a converter, then in some cases they can be used to receive Satellite TV from MTS. You cannot use a third-party set-top box to watch Satellite TV from MTS; for this you only need set-top boxes received from MTS.

    I already have a DVB-S2 satellite receiver on my TV, can I watch channels through it?

    Yes you can. Your TV is suitable for receiving Satellite TV from MTS. Additionally, to decode the signal you will need a CAM module. You can find out about the availability of such modules from your dealer, on the website sputnik.mts.ru or in the Contact Center.

    How does the Internet work on my set-top box?

    Your set-top box has a built-in 3G module, which allows you to obtain constant access to the Internet using the MTS SIM card included in the equipment set. Additionally, you can connect an Ethernet cable from your home provider. We recommend using an Ethernet wire as a more stable connection method if your speed home internet more than 6 Mbit/s.

    Does the TV box have built-in storage? If so, what can it be used for?

    IN set-top box there is no built-in storage for storing recorded content, but you can connect an external USB storage device (flash drive or hard drive). With a connected USB drive, you can additionally use the services of pause, repeat and record programs according to a schedule. In addition, you can view photos and videos and listen to music from your USB drive using the Media Player service on your set-top box.

    How can I watch or transfer recorded shows on my computer?

    Programs that are recorded to your removable USB drive are only available for viewing on the set-top box you used to record. You cannot view files on your computer or other devices. This is due to legal requirements from the rights holders of TV channels.

    How does weather affect picture quality?

    MTS Satellite TV is broadcast from a new generation satellite with very high level signal. But too dense clouds, heavy snow, heavy rains can sometimes affect the quality of the received satellite signal. The more intense the weather events, the greater the impact they have on picture quality. Magnetic storms and solar activity also have an impact.

    Is it possible to connect two TVs to one set-top box?

    To connect a second TV you will need another set-top box. For more information about this connection method, please contact your dealer.

    Can I use set-top boxes from other manufacturers/operators, as well as watch channels broadcast by other operators on my set-top box?

    Each operator satellite television uses its own signal encoding, and therefore it is impossible to watch TV channels of other satellite television operators using the MTS Satellite TV set-top box. The MTS set-top box is adapted to decode a signal intended only for watching TV from MTS.

    Does the TV recording function work when the TV is turned off (when the owner is not around)?

    Yes, recording works when connected external media and a television set-top box connected to the power supply. For CAM module this function not available.

    What is solar interference and how does it affect signal quality?

    Solar interference is a distortion of the signal received from a satellite as a result of interference with the radiation of the Sun. In cases where the reception satellite dish, the satellite and the Sun find themselves on the same line, receiving signals from the satellite is impossible - they are blocked by the more powerful noise of the Sun. At such moments, your signal may deteriorate or disappear altogether. Solar interference occurs twice a year - in spring and autumn. Depending on your geographic location, it may take place in different times, but does not last long during the day and a few days a month. The time of possible solar interference will be reported in advance on the website sputnik.mts.ru.

    Why am I experiencing signal interference?

    Most likely, signal interference is caused by incorrect setting receiving antenna or the presence of obstacles such as houses and trees. You can configure the receiving antenna yourself using the instructions posted on the website sputnik.mts.ru. If you require additional help, you can contact your nearest dealer or MTS Contact Center.

    Is it possible to return the set-top box to factory settings?

    Yes, it's possible this procedure described in the operating instructions. In this case, all changes in the TV set-top box that were made by the user will be deleted and initial settings(default) will be installed.

    How to restore the provision of a service after it has been blocked due to non-payment?

    You need to top up your balance personal account. The service will resume when a positive balance is reached.

    How to block a service?

    To block the service, you must call the MTS Contact Center.

    How to pay for the service?

    Payment for services is carried out by number mobile phone specified in the Agreement. You can find out about all payment methods in the corresponding section on the website sputnik.mts.ru.

    What is the form of payment for services?

    MTS provides services on credit, that is, you first use the services and then pay for them. The billing period is 1 calendar month. Payment for the previous month must be made by the 20th of the current month.

    Where can I find out transponder frequencies?

    What are the advantages of Satellite TV from MTS compared to other operators?

    Satellite TV MTS - television latest generation. For the first time, MTS opens up to you the possibilities of real interactive TV, previously unavailable to satellite TV viewers: video on demand, program guide directly on the TV screen, broadcast recording, pause and rewind function, information about programs, weather in your region, news, interesting applications and much more. You can control your TV viewing using a TV guide with a unique, intuitive interface. With MTS Satellite TV you can watch over 150 of the most interesting and popular TV channels in excellent quality, including channels high resolution. MTS satellite TV is easy to connect anywhere - in country house, at the dacha or in the apartment.

    Where can I purchase equipment for connecting Satellite TV from MTS?

    To purchase such equipment, you need to contact our partners, a list and contacts of which can be found on the website sputnik.mts.ru.

    Why is there no sound on the channels I'm watching when I connect the MTS set-top box to the TV?

    If you are using the cinch cable connection method, you need to make sure that correct connection this cable to the set-top box and TV. On the set-top box, the cable must be connected to the AV connector. On the TV it must be connected to the Composite connector in compliance with the color markings of the cable and connectors on the TV.

    To ensure best quality sound and image MTS recommends using a connection between the set-top box and the TV via HDMI cable, if your TV supports this type of connector.

    What to do if the TV has stopped showing satellite TV channels and the message “NO SIGNAL” appears on the screen?

    • First of all, you need to check that the connecting cables of the set-top box are connected correctly.
    • Next, you need to check whether the mode is selected correctly for displaying channels and sound on the TV (for a “tulip” cable, the mode should be AV or Composite. For a cable HDMI type the mode must be HDMI, and the selected HDMI port for connecting the set-top box must match the selected HDMI port for display on the TV).
    • If all cables are connected correctly, the set-top box is turned on and the correct mode is selected on the TV, you need to check antenna cable for damage and its connection to the converter installed on the satellite dish.
    • Try rebooting the power supply. To do this, switch the set-top box to standby mode (by pressing the POWER button on the remote control) and disconnect the power supply from electrical network. To reboot correctly, the set-top box must be turned off for more than one minute.
    • If all previous checks do not bring results (it was not possible to identify the reason for the lack of signal), then to continue the diagnosis you must contact the Contact Center.

    Why are some services listed in the subscriber directory not available to me?

    We are constantly working to improve the functionality of our subscribers' TV set-top boxes. You will receive regularly automatic updates software your console,
    With each update, all new services will be available. This is very simple procedure. The set-top box itself will tell you when and what to press on the remote control to update the functions. Follow updates on our website

    Rental cost: 110 rub./month
    Purchase price: 2900 rub.
    For free     when connecting to a home Internet + digital TV package

    An HD set-top box (receiver) is required to watch MTS digital television and channels in HDTV format (“high-definition television”). Laconic appearance and small size (12x12x3 cm) allow the device to fit into any interior.

    Unlike other similar devices, the MTS HD set-top box has a reprogrammable remote control, so you can control the TV with one remote control (from the set-top box).

    If your TV has a CI+ connector and a built-in DVB-C receiver(as a rule, the vast majority of TVs since 2012 have it), instead of an HD set-top box, you can use .

    Additional features:

    • setting a “pause”, with the possibility of further viewing from the moment of stopping;
    • broadcast recording, including according to a schedule, onto a removable USB drive with the ability to further view/rewind the recorded content;
    • play music, video, photo from a removable USB drive;

    Equipment:

    set-top box, remote control, AAA batteries, power adapter, RCA cable, HDMI cable, RCA-SCART adapter.

    Video outputs: HDMI, USB 2.0, Composite AV, S/PDIF.

    Step-by-step instructions for installing and configuring the DCD2304 HD set-top box

    Using these instructions, you can independently connect the MTS set-top box to your TV if it is pre-activated.

    1. Before connecting the set-top box to the TV, make sure that the supplied cable is connected to the MTS network. To do this, find the MTS INFO channel among the channels. If the channel is not found, then at the moment the cable is connected to another operator and further configuration is pointless.

      2. Connect the outputs of the set-top box (video/audio outputs Video/L/R) to the input on the TV. Make sure that the input you are connecting to is labeled “IN”.

      Connect the power supply to the “DC IN” input on the back panel of the HD set-top box DCD2304 and plug the power supply into the outlet.

      Turn on the TV and use the remote control to switch it to the signal receiving mode from the input to which you connected the DCD2304 set-top box. Switching is done using buttons named TV/VIDEO, TV IN, AV, etc. The name of the input that you need to select using these buttons is indicated next to the input to which you connected the set-top box, and is usually labeled AV1, Ext1, Scart, etc.
      - Attention! If the connection is made to a plasma panel, then often the outputs are not located on the TV itself, but on the receiver that controls the plasma. You can find its location by following the cables coming out of the panel.
      — Connectors for connecting the DCD2304 set-top box can be located both on the back panel of the TV and in the front (under the cover covering the buttons on the front panel), at the end (left or right) or, in rare cases, at the top.
      — If all the connectors are occupied by other equipment, use the SCART connector (not included in the set-top box).

      After this, the set-top box loading window (blue) or the set-top box menu (red) should appear on the TV screen. If this does not happen, you need to check:
      — The connector to which the MTS DCD2304 set-top box is connected. It must be signed “IN” - input. Common mistake consists of connecting the set-top box to the output which is marked “OUT” or a graphic arrow directed outward from the TV.
      — The TV is not switched to the mode of receiving a signal from the input to which you connected the set-top box.

      Insert batteries into the remote control.

      After loading the set-top box is completed, a language selection window will appear on the screen. By default, “Russian” is selected. To confirm, press OK on the control panel of the MTS DCD2304 hd set-top box.
      If, after loading the set-top box, the language selection menu does not appear, you need to reset the set-top box to its factory settings:
      — Press MENU button on the remote control of the MTS set-top box

      — Select “Factory settings” and click OK
      — Enter the PIN code “0000” and press OK
      Please note that for the remote control to operate accurately, it must be pointed towards the set-top box, not the TV.

      Next, a menu for selecting the image format appears on the screen. The default format is 4:3. You must confirm your choice by pressing the OK button on the set-top box control panel. If necessary, you can select widescreen mode (16:9) after completing the settings.

      Next, the filament search menu will appear on the screen. To start searching for channels, press OK on the remote control.
      After the channel search is completed, the found number of channels will be displayed in the menu. There must be at least 150 of them. A smaller number of channels can be found for the following reasons:
      — The apartment has a filter installed (you must leave a request to remove the filter)
      — The house does not fully support the operation of MTS digital TV
      — There is damage to the cable or an apartment splitter is installed

      Next you need to sort the channels:

      — Select “Channel settings” and press OK
      — Select “Sort channels” and press OK
      — Select “Sort MTS” and click OK

      Next, you need to update the software. For this
      — Press the MENU button on the remote control of the DCD2304 set-top box
      — Select “System Settings” and click OK
      — Select “Software Update” and click OK
      — Enter the PIN code “0000” and press OK and wait for the software update procedure.

      After updating the software and turning on the set-top box, you must insert a SMART card. The hole for the smart card is located on the right side of the set-top box. Before installation, the smart card must be carefully removed from the frame that holds it. It must be installed in such a way that the contact area “looks” down the console, and the beveled corner after installation is visible from the outside and is located closer to the rear end of the console.

      After installing the smart card, you need to check whether it is read correctly by the set-top box. For this
      Press the MENU button on the console remote control
      Select System Settings and click OK
      Select "Conditional Access System" and click OK
      Select “Smart Card Status” and click OK
      In the menu that opens, you need to make sure that the card is read and has status D04-4.
      If the status indicates an error (E06-4: Smartcard failure), then the smart card could not be read. Possible reasons:
      The smart card is inserted the wrong way round
      The smart card is not fully inserted
      Smart card is faulty
      To resolve the error without closing this menu, try removing and inserting the card until status D04-4 appears.

    After successful installation of the smart card, the set-top box is configured.

    Setting up a universal remote control

    These instructions will help you set up the remote control to control all functions of your TV, i.e. You can use one remote control to control the TV.

    1. Place the TV remote control and the remote control for the DCD2304 set-top box so that the infrared emitters are directed at each other.

    2. On universal remote control The remote has special buttons that you can teach commands to increase, decrease and mute the volume, change channels, turn off and turn on your TV. To put your universal remote into learning mode, press and hold the gear button until LED indicator will not light continuously.

    3. While the remote control is in learning mode (no more than 15 seconds in standby mode), press and immediately release one of the learning buttons, and the LED indicator on the universal remote control will begin to blink. Next, you need to press and hold the button on the TV remote control whose command you want to transfer to the universal remote control. If the command is successfully transmitted, the LED indicator on the universal remote control will blink three times and will light up continuously again - this means that the training of one universal button was successful. To train the remaining universal buttons, repeat the procedure described in this step.

    4. After completing the learning procedure for all special buttons on the universal remote control, press the button to record the result. The LED indicator will go off. — a “lock” icon will appear next to the channel name
    A blocked channel will be available for viewing only after entering the PIN code.

    • Adding a channel to your favorites list
      — select a channel from the list and press the red button
      — a “heart” icon will appear next to the channel name
      The channel will be available in the favorites list.
    • Editing the list of MTS digital TV channels(move, delete, rename)
      — to view the channel editing list, press the blue button
      — to remove a channel from the list, select the channel using navigation buttons and press the red button, then confirm the action
      — to move channels through the list, select a channel using the navigation buttons, the green button moves the channel up, the yellow button moves down the list
      — to rename channels, select the channel using the navigation buttons and press the blue button, after which the onscreen keyboard: Use the navigation buttons to enter characters, the yellow button to delete characters, the red button to switch languages, and the green button to save data.

      • E120-4, E30-4, E19-4

      The MTS set-top box was rebooted and did not yet have time to receive service information to decrypt channels or was turned off for a long time (was not used to watch MTS digital television)
      It is necessary to leave the set-top box turned on for 30 minutes, while the MTS set-top box must be connected to the signal source (antenna cable).

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