• The MTS set-top box does not work, it says there are no channels. MTS cable TV

    Before purchasing equipment, we recommended choosing a suitable location for installing the antenna using a special application. Find in this place the most flat surface for attaching the bracket. Attach the bracket, circle the mounting holes with a pencil or marker, and after drilling them, attach the bracket using dowels. Tighten the screws until the bracket is attached to the wall as firmly as possible (apply pressure to check the strength). Next, “put” the antenna on the bracket, tighten the nuts on the fasteners and adjust the angle of the mirror as vertically as possible.
    If you have not done this before, install the converter in the holder with its head facing the plate.
    Strip the cable and install F-connectors on it ( detailed instructions- Here). Connect the cable to the converter.

    Setting the antenna and converter rotation angles

    The antenna is tuned according to 3 indicators: antenna rotation, antenna tilt and converter rotation. If the converter rotation is positive, turn it clockwise; if negative, turn it counterclockwise (you need to look at the converter from the antenna side).

    Turn on smartphone GPS and launch the previously installed SatFinder application, select satellite ABS 2 - 75 E. The program will show the direction to the satellite on Google maps and directly in the sky, using the built-in camera, and also calculates the required angles of rotation and tilt of the antenna. The program will also help guide you to adjust the antenna at the desired angles.

    In addition to the SatFinder application, you can use:

    • Applications Dishpointer Pro, Satellite Director, Multifeed
    • Website geonames.ru
    • MTS setup wizard on the main MTS website
    • Special device (for example, satfinder dvs-sf 500)

    When using the device, enter the following data into it:
    LO Freq. 10600
    Down Freq. 9750 or 11920
    Symbol Rate 45000
    Polarity V
    DiSEqC1.0: OFF
    22K: OFF

    Checking the signal from the antenna using a set-top box

    After the antenna has been securely fixed and configured, connect the other end of the cable to the MTS set-top box (the connection procedure is described below). Try to minimize the length of the cable from the satellite dish to the set-top box (if it is more than 50 m, choose the most expensive and high-quality cable).
    In the set-top box menu, select the “Settings” section, and in it the “Antenna Settings” item. You will be shown the quality and strength levels of the signal received by your antenna. If the signal is weak, then turn the antenna left and right and up and down to achieve a stable strong signal. The angle of rotation of the converter is responsible for the quality indicator. Achieve the highest possible value on the quality scale by turning the converter. After this, secure the antenna.

    Guarantee

    Free warranty service on the territory Russian Federation any type of equipment intended for using the MTS Satellite TV service is subject to the following requirements:

    • The product has not expired
    • The equipment does not show any signs of violation of the operating and storage rules specified in the documentation supplied with the product by the manufacturer.

    Service

    Through the service center

    The subscriber can contact one of the authorized service points in Russia, where the equipment will be replaced if a malfunction is confirmed. The list of service centers is indicated
    on the website sputnik.mts.ru.

    Through dealer points of sale

    The subscriber can contact the dealer, where the faulty equipment will be accepted and an application for its replacement will be accepted if necessary.

    Service maintenance (testing/repair) is carried out in service center without the presence of the subscriber.

    Frequently Asked Questions

    Do you have federal channels?

    MTS broadcasts mandatory public federal TV channels as part of the MTS Satellite TV service. TV channels are available for viewing to all subscribers of MTS Satellite TV
    as part of the Basic package.

    Why don’t Internet services work on my set-top box: map, weather, news?

    Internet services (maps, weather, news and others) may not work due to the fact that there is no access to the Internet. To check Internet access, you need to check the connection in the set-top box menu. There are two ways to connect to the Internet on your set-top box - via a wire via Ethernet from your home provider or through a 3G modem that is built into your set-top box. You can check the coverage area in your area using the link www.mts.ru/mobil_inet_and_tv/help/mts/coverage. If you were unable to set up a connection or Internet services do not work when connected to the Internet, you need to contact support and call the MTS Contact Center.

    Is a SIM card from another Internet service provider suitable for use on a set-top box from MTS?

    The satellite set-top box from MTS will only work with the MTS SIM card that was supplied with satellite equipment. If you try to use a SIM card from another operator or an MTS SIM card that is not intended for use with satellite equipment, the operation of the MTS set-top box will be limited.

    Why is the program guide displayed without pictures?

    What equipment do you need to watch satellite TV from MTS?

    To receive channels you must have satellite dish, a universal converter with linear polarization and a set-top box from MTS. This equipment provided to the subscriber upon connection. This equipment can be found at local certified dealers. You can find out information about the equipment and places where it can be purchased in the corresponding section on the website sputnik.mts.ru. It is important to note that if you already have an antenna and a converter, then in some cases they can be used to receive Satellite TV from MTS. You cannot use a third-party set-top box to watch Satellite TV from MTS; for this you only need set-top boxes received from MTS.

    I already have a DVB-S2 satellite receiver on my TV, can I watch channels through it?

    Yes you can. Your TV is suitable for receiving Satellite TV from MTS. Additionally, to decode the signal you will need a CAM module. You can find out about the availability of such modules from your dealer, on the website sputnik.mts.ru or in the Contact Center.

    How does the Internet work on my set-top box?

    Your set-top box has a built-in 3G module, which allows you to obtain constant access to the Internet using the MTS SIM card included in the equipment set. Additionally, you can connect an Ethernet cable from your home provider. We recommend using an Ethernet cable as a more stable connection method if your home Internet speed is more than 6 Mbps.

    Does the TV box have built-in storage? If so, what can it be used for?

    IN set-top box there is no built-in storage for storing recorded content, but you can connect an external USB storage device (flash drive or hard drive). With a connected USB drive, you can additionally use the services of pause, repeat and record programs according to a schedule. In addition, you can view photos and videos and listen to music from your USB drive using the Media Player service on your set-top box.

    How can I watch or transfer recorded shows on my computer?

    Programs that are recorded to your removable USB drive are only available for viewing on the set-top box you used to record. You cannot view files on your computer or other devices. This is due to legal requirements from the rights holders of TV channels.

    How does weather affect picture quality?

    MTS Satellite TV is broadcast from a new generation satellite with very high level signal. But too dense clouds, heavy snow, and heavy rains can sometimes affect the quality of received satellite signal. The more intense the weather events, the greater the impact they have on picture quality. Magnetic storms and solar activity also have an impact.

    Is it possible to connect two TVs to one set-top box?

    To connect a second TV you will need another set-top box. For more information about this connection method, please contact your dealer.

    Can I use set-top boxes from other manufacturers/operators, as well as watch channels broadcast by other operators on my set-top box?

    Each satellite television operator uses its own signal encoding, which makes it impossible to watch TV channels of other satellite television operators using the MTS Satellite TV set-top box. The MTS set-top box is adapted to decode a signal intended only for watching TV from MTS.

    Does the TV recording function work when the TV is turned off (when the owner is not around)?

    Yes, recording works when connected external media and a television set-top box connected to the power supply. For CAM module this function not available.

    What is solar interference and how does it affect signal quality?

    Solar interference is a distortion of the signal received from a satellite as a result of interference with the radiation of the Sun. In cases where the receiving satellite antenna, the satellite and the Sun are on the same line, receiving signals from the satellite is impossible - they are blocked by more powerful noise from the Sun. At such moments, your signal may deteriorate or disappear altogether. Solar interference occurs twice a year - in spring and autumn. Depending on your geographic location, it may take place in different times, but does not last long during the day and a few days a month. The time of possible solar interference will be reported in advance on the website sputnik.mts.ru.

    Why am I experiencing signal interference?

    Most likely, signal interference is caused by incorrect setting receiving antenna or the presence of obstacles such as houses and trees. You can configure the receiving antenna yourself using the instructions posted on the website sputnik.mts.ru. If you require additional help, you can contact your nearest dealer or MTS Contact Center.

    Is it possible to return the set-top box to factory settings?

    Yes, it's possible this procedure described in the operating instructions. In this case, all changes in the set-top box that were made by the user will be deleted and initial settings(default) will be installed.

    How to restore the provision of a service after it has been blocked due to non-payment?

    You need to top up your balance personal account. The service will resume when a positive balance is reached.

    How to block a service?

    To block the service, you must call the MTS Contact Center.

    How to pay for the service?

    Payment for services is carried out by number mobile phone specified in the Agreement. You can find out about all payment methods in the corresponding section on the website sputnik.mts.ru.

    What is the form of payment for services?

    MTS provides services on credit, that is, you first use the services and then pay for them. The billing period is 1 calendar month. Payment for the previous month must be made by the 20th of the current month.

    Where can I find out transponder frequencies?

    What are the advantages of Satellite TV from MTS compared to other operators?

    Satellite TV MTS - television latest generation. For the first time, MTS opens up to you the possibilities of real interactive TV, previously unavailable to satellite TV viewers: video on demand, program guide directly on the TV screen, broadcast recording, pause and rewind function, information about programs, weather in your region, news, interesting applications and much more. You can control your TV viewing using a TV guide with a unique, intuitive interface. With MTS Satellite TV you can watch over 150 of the most interesting and popular TV channels in excellent quality, including channels high resolution. MTS satellite TV is easy to connect anywhere - in country house, at the dacha or in the apartment.

    Where can I purchase equipment for connecting Satellite TV from MTS?

    To purchase such equipment, you need to contact our partners, a list and contacts of which can be found on the website sputnik.mts.ru.

    Why is there no sound on the channels I'm watching when I connect the MTS set-top box to the TV?

    If you are using the cinch cable connection method, you need to make sure that correct connection this cable to the set-top box and TV. On the set-top box, the cable must be connected to the AV connector. On the TV it must be connected to the Composite connector in compliance with the color markings of the cable and connectors on the TV.

    To ensure the best sound and image quality, MTS recommends connecting the set-top box to the TV via HDMI cable, if your TV supports this type of connector.

    What to do if the TV has stopped showing satellite TV channels and the message “NO SIGNAL” appears on the screen?

    • First of all, you need to check that the connecting cables of the set-top box are connected correctly.
    • Next, you need to check the correct choice of mode for displaying channels and sound on the TV (for a tulip cable, the mode must be AV or Composite. For an HDMI cable, the mode must be HDMI, and the selected HDMI port for connecting the set-top box must match the selected HDMI port to display on TV).
    • If all cables are connected correctly, the set-top box is turned on and the correct mode is selected on the TV, you need to check antenna cable for damage and its connection to the converter installed on the satellite dish.
    • Try rebooting the power supply. To do this, switch the set-top box to standby mode (by pressing the POWER button on the remote control) and disconnect the power supply from electrical network. To reboot correctly, the set-top box must be turned off for more than one minute.
    • If all previous checks do not bring results (it was not possible to identify the reason for the lack of signal), then to continue the diagnosis you must contact the Contact Center.

    Why are some services listed in the subscriber directory not available to me?

    We are constantly working to improve the functionality of our subscribers' TV set-top boxes. You will receive regularly automatic updates software your console,
    With each update, all new services will be available. This is very simple procedure. The set-top box itself will tell you when and what to press on the remote control to update the functions. Follow the updates on our website

    MTS once provided exclusively services cellular communications. But today it is ready to offer its subscribers access to high-speed Internet and high-quality digital television. Moreover cable television differs from MTS in its interactivity– users can use additional services, select broadcast languages, and even pause programs to continue watching later. Cable TV is controlled from MTS via " Personal account"or directly using the remote control.

    Description of service

    The Home TV service offers subscribers high-quality cable television, the channels of which are broadcast via the Internet. Broadcasting of individual channels is carried out in HD quality, which will be appreciated by lovers of beautiful, detailed images. Other advantages and benefits of the service:

    • Some tariff plans– you can choose one or another package of channels at your discretion;
    • Possibility of personal selection of channels - you can create the content of the package yourself, excluding channels that you simply do not need;
    • Possibility of re-watching programs - watch any program that aired yesterday or today;
    • Pausing the broadcast - you can get distracted by doing important things, and then return to watching TV from the point of interruption;
    • Multilingual broadcasting – choose the broadcast language yourself;
    • Possibility of ordering video films on demand - arrange a real cinema at home;
    • Connectivity information services– you can display exchange rates, weather reports, and a map of traffic jams on your TV screen.

    If you want to join high-quality modern cable television with a whole bunch of additional services, feel free to choose television from the MTS operator.

    MTS cable television tariffs

    The MTS operator is ready to offer its subscribers two main tariff plans:

    • “Basic” - includes 121 channels, 13 of which are broadcast in HD format. The cost of the tariff is 145 rubles/month. This should also include the monthly fee for the decoder - it is 99 rubles / month;
    • “Nothing Extra” - carefully selected 65 channels for 300 rubles/month, 26 of which are broadcast in HD format. An excellent solution for those who love high-quality pictures and do not want to subscribe to unnecessary channels. TV decoder is provided free of charge.

    Additional channels can be connected to each set of channels. themed packages – “Kaleidoscope” for 100 rubles/month, “Adult” for 250 rubles/month, “Global” for 900 rubles/month, “PLUS CINEMA” for 380 rubles/month, “PLUS FOOTBALL” for 380 rubles. /month, “Discovery” for 20 rubles/month and many others. It is also possible to connect the Multiroom service to 2 or 3 TVs - the cost of the service is 99 rubles/month.

    In addition to home cable TV from MTS, subscribers can connect to high-speed mobile internet By GPON technology(fiber optics will be laid into your apartment). Connection speed varies from 60 to 500 Mbit/s. By the way, to watch MTS cable television you will need a special set-top box and a router that supports the IPTV protocol. But if the router is provided for use free of charge, then for a TV decoder you will need to pay 99 rubles per month. If you use the “Nothing Extra” tariff, the decoder will be provided free of charge.

    To manage your cable television service, use MTS’s “Personal Account”, located on the operator’s official website. But instead of the “Mobile Communications” section, use the “ Home Internet and TV." For authorization in the service, the contract number and password are used.

    How to connect cable TV

    Along with connecting to television, you can connect yourself high speed internet from MTS using GPON technology. Processing times for applications are up to three days. During this time, an MTS employee will call you and agree with you on the arrival time of a specialist who will perform the connection.

    How to turn off cable TV

    In order to disconnect MTS cable television, contact the operator at +7-495-636-0-636 and find out the address of the office where you can terminate the contract and hand over user equipment.

    Why MTS cable TV does not work

    If your MTS television does not work, try rebooting all subscriber equipment. Also, the performance of the service is affected by the timely payment of payments. If there is money in the account, the equipment has been rebooted, but the television still does not work, call +7-495-636-0-636.

    Cable communications are not available to all residents of Russia, while the desire to watch the best television channels V good quality Many people have it. A way out of this situation may be to connect satellite television, which is available even in the most remote corners of the planet. In Russia, satellite television services are provided by many providers, including MTS. appeared relatively recently, but many have already appreciated its advantages, while the number of new subscribers is increasing daily. If you just purchased the kit, then very soon you will have to figure out how to set up MTS satellite TV. Of course, unless you decide to hire a specialist to do this work.

    Of course, if possible, it is better to seek help from an appropriate specialist who will install and configure the equipment. MTS does not provide such a person, so clients are forced to deal with this issue on their own. Of course, there is a fee for such services, and not a small one. If you do not want to pay or there is no suitable technician in your locality, you can set up satellite television from MTS yourself. This is quite possible, and you do not need special equipment. No one guarantees that you will definitely cope with the task, but it’s worth a try.

    What is required to set up MTS satellite TV

    Many are convinced that setting up satellite television is an incredibly complex procedure that requires special equipment, so you can’t do it without a specialist. In fact, everything is much simpler. Of course, no one will claim that everything is extremely simple, but nothing is impossible here. Many people are most concerned about the issue regarding the special equipment needed to search for a satellite. Don’t worry, you don’t need to buy any special devices, any smartphone is enough. Of course, before you set up MTS satellite TV, you need to find out what exactly you need and prepare everything in advance. Don't worry, the list won't be long.

    To set up MTS satellite television you will need:

    • The MTS satellite TV set itself;
    • Working tool for mounting the antenna;
    • An application installed on your smartphone to find a satellite (for example, SatFinder);
    • TV or projector.

    None additional devices you don't need to. Basically, even if you don't have a smartphone, you can still locate the satellite. This can be done through the setup wizard on the MTS website or in the menu of the set-top box.

    • Important

    • If you are not sure about own strength, do not risk the equipment and contact a specialist.

    Setting up MTS satellite TV

    Before you set up MTS satellite TV yourself, think about everything again. You must be aware that no one will compensate you for damaged equipment if you damage it in the process self-installation. If you are confident in your abilities and realize possible risk, then you can begin installing the antenna and setting it up. Ideal if you have an assistant. It will be much more convenient if someone monitors the picture quality while adjusting the antenna. So, let's look at how the process of installing and configuring satellite television from MTS goes. By the way, if you prefer visual instructions, then at the end of the article there is a corresponding video.

    • Important

    • The MTS satellite dish must be facing south, otherwise you will not be able to receive a signal.

    To install the antenna, follow these steps:

    1. Choose a suitable place to install the plate. It must be in the line of sight of the satellite, that is, there should be no high-rise buildings or tall trees around that could interfere with signal reception;
    2. Assemble the satellite dish following the instructions that came with the kit;
    3. Install the bracket in a predetermined location and attach the plate to it (do not tighten all the bolts, otherwise you will not be able to fine-tune the equipment);
    4. Attach the converter, connect the cable to it and stretch it into the apartment, then connect it to the set-top box.

    Installation satellite dish completed. Be sure to check that everything is securely fastened. After fine tuning it is necessary to tighten the remaining bolts so that the antenna does not change position in bad weather. Subscribers often complain that the signal disappears during windy conditions. As a rule, the reason is poor fixation of the satellite dish. So, after installing the antenna, you can begin setting up the equipment. As was said, for precise definition can be used special applications for a smartphone or setup wizard on the MTS website. Our example uses the SatFinder program.

    To set up MTS satellite TV, follow these steps:

    • Download and launch the SatFinder application (the program is free);
    • Enable geodata transfer on your smartphone to connect to GPS;
    • Select satellite ABS 2 - 75 E;
    • The program will show the direction of the antenna, and also calculate the elevation angles and azimuth;
    • Point the plate in the desired direction;
    • Turn on the set-top box, then open the menu item Settings - Antenna settings;
    • A scale will appear that displays the signal strength. If the scale is filled to the maximum, you do not need to do anything. Otherwise, rotate the antenna until the bar is full.

    After following the above steps and achieving maximum signal You can secure the antenna thoroughly and begin authorizing the equipment. The most convenient way to authorize is by calling help center. we have already told you. That's all, we hope you were able to install and configure MTS satellite TV without any problems.

    MTS has a single contact center, by calling the number you can get answers to all questions related to mobile communications, Internet, etc., including satellite TV. The hotline operates 24 hours a day. Here you can get the necessary information by listening to the autoinformer and pressing the corresponding button in tone dialing, or wait for the operator’s response and discuss the problem with him. The main thing here is to clearly and accurately formulate the question you want to ask.

    You can ask all questions by calling the number known to all MTS users 0877 or 8 800 250 0890 .

    If you have any questions regarding Satellite TV, then you need to press the number “3” on the phone keypad. Next, you need to follow the robot’s commands and press the key that matches the topic of your problem.

    • 2 - if you have already purchased the equipment and require activation;
    • 3 — if you plan to purchase equipment and connect;
    • 4 - to start test mode Satellite TV;
    • 5 — channel search;
    • 6 – get information about payment, balance, personal account;
    • 7 – contact technical support.

    You can also use the number 8 800 250 0050 : 2 – satellite TV, then follow the instructions from the autoinformer.

    Number 0877 is only suitable for MTS subscribers, but the previous ones are for everyone else.

    Where to write if there is a problem

    In fact, the call to hotline probably the most quick way get answers and solve the problem. Of course, there is a way to contact the company via email And social networks, but this may take a while:

    1. Fill out the form feedback on the website at https://moskva.mts.ru/personal/feedback-fix.

    After you ask a question, managers will answer you in a convenient way, which you noted in the feedback form: SMS, call, or email.

    1. Write to one of the official MTS social networks:

    Setup and Troubleshooting

    • Install and configure Satellite TV is a technically complex task, so the most the best way To cope with this difficulty - call a specialist who will do everything quickly and professionally. You can call a specialist at 8 800 250 0890 or 0877 from the MTS number. True, the exit will be paid and will cost about 2000 rubles;
    • If you purchased a kit and need to register it, you must fill out special form on the MTS website;
    • If you still dare to do everything yourself, then a special video can help you, which contains a description and nuances, as well as instructions and a subscriber’s guide. Watch video and download necessary information Can . Also given here detailed guide on antenna installation and settings. You may need help from the Protractor and SatFinder applications, they can be download from AppStore or Play Market;
    • Instructions for manual setting channels can be found here https://moskva.mts.ru/personal/podderzhka/sputnikovoe-tv/nastroyki/ruchnaya-nastroyka-kanalov;
    • Subscribers can download the manual for returning to factory settings at https://moskva.mts.ru/personal/podderzhka/sputnikovoe-tv/nastroyki/vozvrat-k-zavodskim-nastroykam.

    The main errors in the operation of MTS satellite TV and their elimination

    1. D101-0

    The CAM module did not have time to receive information from the TV.

    Remedy: You need to switch to an encrypted channel and wait a few minutes. Setting the correct time and date on your TV will also help.

    1. E006-4, 104-2, E106-9, E106-9, E04-4 or “Status undefined”

    Reasons for the error: the card is inserted incorrectly, the card contacts are dirty, the smart card is faulty, a non-MTS card is used, it does not fit the kit, the set-top box is faulty.

    How to fix it - reinstall the smart card, clean the contacts (gently WITHOUT detergents and abrasive materials)

    1. E101-4, E107-4
    • Activation failed.
    • The card is installed in a receiver, which is not Mobile TeleSystems equipment.
    • How to fix: activate the equipment at 8 800 250 0890.
    1. E016-4, E16, E16-4

    Problem - there are no funds in the account or this channel subscription is not activated.

    You can solve it by replenishing your balance or switching to another channel.

    1. E106-9

    The card does not belong to the operator, or there is a manufacturing defect on the equipment.

    The solution is to replace the card with another one from MTS, which was included in the kit. If this is not the case, dial the hotline number.

    1. E030-4, E120-4

    The time and date settings on the TV are incorrectly set.

    How to fix it? Set the correct parameters. If this does not help, disconnect and reconnect the module to the TV.

    1. E019-4

    The TV with the self-module did not work for a long time. You need to check the presence of the card, the cable connection, turn on the TV long time. If it doesn’t help, call support and ask to reactivate the equipment.

    1. E133-4:

    Reboot the set-top box (turn it off and on again).

    1. E48-32. How to resolve the error:
    • Update software.
    • Reset settings.
    • Remove and reinsert the smart card.
    1. E107-4:
    • Activation failed. A call to technical support will fix everything.
    1. E52-32:

    No signal. Check the cable for connections and damage, make sure the converter is intact, and make sure the antenna settings are correct. Then reset the settings to factory defaults and start searching for channels using a new one.

    1. There is no error code or error D101-0. Inscription on the TV screen: CI+ ERROR: Host Certificate Invalid-Expiried, Please Tune to DTV service - 16.

    The solution is to also reset the settings to factory defaults and configure the channels again. If it doesn't help, then new software is required.

    If the problem you are experiencing is not on the list above or cannot be resolved on your own, then a call center operator can help you by calling 8 800 250 0890. If his consultation also does not bring results, then you should call a specialist.

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