Useful What is covered by Apple's warranty and what is not. How the iPhone warranty works

There was recently a conversation on my Twitter about warranty service. Apple technology in Russia. Due to the specific nature of my employment, and I work with Apple equipment in a retail store, this topic is not uncommon. You will be surprised, but not all users know that if there is something wrong with the iPhone, Apple can exchange it for a new one. The display is loose and has moved front camera, no focus on iPhone 6 Plus, no network on iPhone 5s RFB - these are the most common reasons exchange Apple smartphones under warranty. But there is a nuance: the phone or tablet must have official certification in Russia.

There is a common misconception that Apple equipment does not break. It breaks. Quite often the cause of these breakdowns is a manufacturing defect. Let me note separately, and this is my personal observation, that the number of these breakdowns is constantly growing. This is probably due to growing production volumes. As my experience shows, iPhones are the ones that break most often. At the same time, it is worth understanding that they sell more than others Apple products. If your smartphone or tablet has been in use for less than a year, you have not repaired it and generally used it carefully, then the existing problem may be grounds for exchanging it for a new one.

Rostest

First of all, it’s worth clearing things up. Smartphones and equipment with PCT certification are covered under warranty service in Russia. A device purchased in the USA will be denied warranty service in Russia. If your iPhone was purchased in Russia, then you are under Apple’s protection and can count on a solution to the problems that arise. There is another category - “Europeans” or Eurotest. Devices purchased in Europe are not covered under warranty service under Apple's terms and conditions in Russia. The decision on warranty service is made by the service center to which the user contacts. Not here universal solution. If your iPhone is a Euro test and a problem is discovered with it, contact, if possible, several certified service centers. There is a chance that some of them will accept your device for service.

It’s very easy to find out whether your gadget’s warranty is up to date. Everyone has separate device have your own personal serial number. For iPhone or iPad, go to “Settings”, then “General”, “About this device”.

For Mac menu Apple, About This Mac, Overview tab.

Please note that the serial number of the device and its box must be the same. If the symbols on the device and its box are different, I recommend returning it to the seller as soon as possible. They sold you either stolen or repaired equipment.

First, you need to make sure that your device has support in Russia. This can be done on a special page on the Apple website. Here you must enter the serial number of the device. If it falls under warranty, the system will indicate the duration of the current warranty period. If this period has expired, then you will have to fix the breakdown yourself - the warranty is no longer valid.

If your device was purchased outside of Russia, the system will notify you about this:

If your iPhone, iPad or other Apple gadget is still under warranty, was purchased in Russia or Europe, and there is some problem with it, then feel free to take it to the nearest service center.

All Apple equipment purchased in Russia in our country is covered by Apple's limited warranty for 12 months. It is called limited because the device cannot be returned under warranty if it has been exposed to moisture, has been repaired, or has been subjected to severe physical impact. Multiple dents, bent body or cracked glass- denial of warranty. Sensors illuminated by moisture inside the device will void the warranty. Installed unlicensed software will void the warranty. The use of non-certified accessories will result in a denial of warranty.

There is another myth associated with Apple technology. Some users are convinced that “American” iPhones are better than “Russian” ones. Ostensibly for Russian market Apple uses low-quality components, which ultimately results in common problems and marriage. Of course this is not true. Production line All smartphones and other Apple equipment are the same for all countries. They differ only in the included charger and set of documentation. For different countries it may differ.

Checks

Apple divides its devices into two types of warranty: from the moment of activation and by receipt. The receipt warranty applies to iPad, iPod, Mac, Apple Watch, Apple TV. The guarantee from the moment of activation only works for iPhone. And I’ll tell you a secret: according to the consumer protection law, all components included with the device also have a warranty equal to the device. This means that if the headphones begin to act up before the expiration date iPhone warranty- you go to the seller, he will solve the problem.

Paid replacement

Despite the fact that Apple is still slow to open a full Apple Store in Russia, the company continues to meet halfway requirements for Russian users. One of these steps is paid warranty replacement. Paid replacement - the opportunity to get a new device to replace your broken, drowned or with any other problem. If you ran your iPhone over with a tank or launched it from the sixteenth floor, Apple will exchange it for a new one for an additional fee.

It often happens that it is not advisable to repair the device: original spare parts Apple does not produce, and using dubious services is not the best decision. Fixing serious damage to a device may cost more than a paid replacement. In this case, a paid replacement is the most suitable option. But there is one condition: your smartphone, tablet or other Apple device should not have been repaired before being sent to a service center for a paid replacement. Otherwise, the service center will simply refuse to replace your device with a new one, making a corresponding note in the warranty card.

Another common problem is cables. Original lightning cable it's expensive, but it's a guarantee stable operation your device. In addition to Apple, there are many other manufacturers whose chargers are approved for use with Apple equipment. Among them are Belkin, Ozaki, Griffin, Incase, Mophie. As a rule, a high-quality Lightning cable costs at least 1000 rubles. But in any case, before buying a Lightning cable, you should decide on the manufacturer and check on their website approximate cost charger. Let me remind you that if you buy a counterfeit Lightning cable, you risk losing the warranty on your iPhone, iPad or iPod.

Purchase

To avoid possible problems with Apple equipment, I first recommend that you decide on the place of purchase. Read user reviews of different stores, explore the assortment, compare prices. Not everyone knows that Apple itself conducts trading activities in Russia only through its online store. There are no Apple retail stores in Moscow or any other city in our country. The Apple Shop, recently opened in Moscow's TSUM, is different from the Apple Store - a full-fledged Apple retail store. Apple Shops are shop-in-shop stores; they operate in large shopping centers around the world. We have already written about .

Since I myself work in a store with Authorized Reseller status, I recommend choosing a seller that Apple knows about. Such a store must be either Authorized or Premium Reseller. A device purchased from one of these stores will have an official Apple warranty within a year and certification in Russia. These stores receive equipment from official Apple distributors, DiHouse, Marvel, Merlion and OCS Distribution. Some resellers, for example Svyaznoy or MVideo, receive equipment from Apple, bypassing distributors. But this is already an internal kitchen. Finding one of these stores in your city is easy. There is a page on the Apple website that helps you find the nearest authorized retailer or certified service center. All Apple equipment sold in such stores has Russian certification, and with it an official guarantee for a year.

International guarantee

Let's look at another common concept - international guarantee. When we talk about a guarantee providing complete replacement devices, the concept of “worldwide warranty” ceases to apply to any Apple devices. Authorized service centers do not repair problematic equipment: your iPhone or iPad is always replaced with new ones. The only exceptions are special programs for repairs. That's how it was with iPhone batteries 5, with the iPhone 6, whose front camera moved, the same thing happened with the iPhone 6 Plus - its main camera module stopped focusing. This decision by Apple is due to the number of problematic devices. Since the company is launching a program to replace components, it means that the number of problematic devices is so large that Apple is not able to replace them with new ones. In this case, the worldwide guarantee comes into force. If your device falls under one of these programs, then you can have your device repaired for free at an authorized service center. And it doesn’t matter in which country it was purchased. To clarify the model and the operation of the repair program for your device, you must again contact the Apple website or the company’s support. Russian-speaking specialists will answer all questions.

A user whose device was not purchased in Russia to a greater extent depends on the service center you contact. Here, the decision on warranty service for your non-PCT device is made by the specialists of the SC. But if there is still hope with the “Europeans”, since some service centers also work with them, then the service center is unlikely to be able to accept the remaining devices under warranty. Authorized service centers throughout the country have the opportunity to send non-PCT equipment to the USA, where all warranty procedures will be completed with them. But you need to ask the service center specialists about this.

Main points:

1. Buy Apple equipment in Russia and from official resellers. iPhones break often. It's nice to receive something completely defective in return. new gadget without hassle.

2. Use quality accessories. Chinese cables will lead your device to the grave and even official certification will not help it.

3. You can always exchange a broken phone for a new one at an additional cost. Paid replacement - the most convenient way solving problems with Apple equipment.

4. Worldwide warranty is a common myth.

5. For answers to most questions there is a Russian-speaking Apple support - 88003335173.

Few Russian citizens can afford such expensive toy, like an iPhone. But even people with good incomes do not intend to throw money away. If an expensive phone turns out to be of poor quality (and this happens), they are determined to either replace the device or return the money paid for the device.

The situation is even sadder when poor buyers, wanting to own a status item, take out a loan, after which it turns out that the phone does not work. Therefore, instructions on how to replace a broken iPhone under warranty with new device or get your money back, will be useful to readers with different income levels.

Until April 2017, owners of a non-working iPhone under warranty had two alternatives. By contacting the service center, they could:

• demand a refund cash for a device that has broken down;
• get a new mobile phone to replace a non-working gadget.

In the second option, receiving a new iPhone was conditional. The iPhone manufacturer honestly warned buyers on its official Russian-language website that a low-quality device would be exchanged for a “functionally identical” product under warranty. The company did not promise that it had not been used by anyone before. In particular, components from other returned phones could have been used during warranty repairs. About that.

The situation has changed since spring. An elite mobile phone can now be repaired, as Apple has begun supplying original parts to Russia. Now a buyer who needs a fashionable device, and not money, has the right to choose what kind of request to contact the service center - for replacement or repair. Owners of failed iPhones 5 and 6 warn that centers are now more willing to repair them than replace them.

What to do if your iPhone is broken

Before deciding where to take the iPhone, the buyer needs to decide what to do. The owner of a non-working mobile phone must have a clear idea of ​​what he wants to achieve from the seller or manufacturer:

• return of a sum of money in exchange for a phone;
• replacing a defective iPhone with a new, working gadget;
• device repair.

The request for a refund for the iPhone should be submitted to whom it was paid, that is, to the seller. To request replacement or repair of the device, please contact the service center. Its employees have similar replacement phones and genuine, non-counterfeit parts that allow them to repair expensive equipment.

Experienced iPhone users advise: if the phone breaks down, it is more profitable for its owner to contact Apple support directly rather than to the service centers authorized by the corporation. This gives the buyer a number of advantages:

1. Department specialists have the ability to test a non-working phone remotely. Sometimes already at at this stage the problem of its functioning is solved.
2. The owner of the iPhone will be offered to carry out the repair themselves by sending new part(instead of “deceased”).
3. If your phone requires replacement or major repairs, shipping and packing costs will be covered by Corporation. The buyer will only have to call the courier.

When they refuse a free replacement

Free iPhone replacement is provided only under warranty. You can make sure that it is still valid on the manufacturer’s official website by entering the serial number of the device. Depending on the type of device purchased, the warranty period ranges from 1 to 3 years. Without a guarantee, even minor operations (for example, replacement glass iPhone 7 plus) free of charge will become impossible.

However, there are a number of circumstances in which there is no point in returning the iPhone under warranty, since free service, including the provision of a new device, the buyer will be refused. This will happen in the following cases:

• the serial number is missing or damaged on the product;
• you hand over a stolen phone to a service center (even if the theft new owner has no relation);
• damage to the device occurred due to improper operation of the gadget or installation of unlicensed software;
• the phone failed as a result of natural disasters: flood, earthquake, fire;
• Traces of moisture were found in the device;
• you asked for a replacement after they tried to repair your mobile phone outside the service center.

Before you return your iPhone for replacement, you need to check whether it is certified this device on the territory of Russia. Without this, the device cannot be replaced or repaired. If the phone has external defects (scratches, stains), a replacement will also be refused.

Start and extension of the warranty period

The warranty for most Apple products starts from the date of purchase. But an exception is made for iPhones: the beginning of the warranty period is the moment the gadget is activated.

If a faulty device has been replaced with a new one, then from the moment it is received, the warranty period begins to run again. That is, the buyer has at least another year to make sure that this time he has purchased high-quality equipment.

How to get money back without a receipt

The buyer has the right to return an iPhone that is under warranty to the seller. In this case, the store is obliged to pay the consumer by returning the full cost of the phone. If the return does not occur on the day of purchase, the citizen will have to write an application and present a civil passport (if a store employee requests it).

Periodically conflict situations arise due to the buyer’s lack of a receipt. Without it, stores often refuse to accept expensive phones back. This position of employees is inappropriate for several reasons:

• the store maintains detailed documentation regarding the goods sold, and has the opportunity to check whether it really sold a low-quality iPhone;
• The Consumer Rights Act allows goods to be returned without a receipt (Articles 18 and 25).

When returning an iPhone without a receipt, a citizen has the right to prove the fact of purchase with testimony. There are enough of them to start the procedure of exchanging goods for money. However, the buyer should not expect that the amount paid for the iPhone will be returned to him on the same day. Most likely, the seller will send the device for examination to make sure that the malfunction was not the fault of the owner.

A significant plus iPhone replacement is that the buyer receives a new device with a nullified warranty period. However, service centers have strict requirements for returned phones. The buyer will not be able to return either “gray” or stolen equipment. But if the purchase was transparent, and the breakdown was not the fault of the owner, the consumer has a high chance of receiving a working gadget in return.

Not knowing about such warranty features, some users buy an iPhone abroad, hoping that in case of a warranty case everything will be possible problems be decided by the official representative office of the reseller.

If you permanently reside in the CIS, and there is no Apple service in your city, then buy iPhone is better on the spot, but in this case you will have to rely on the guarantee of your operator cellular communications, engaged in the sale of iPhones. Look for reputable sellers with good reviews.

iPhone warranty period
The standard iPhone warranty period is 1 year. iPad tablet and the iPod also comes with a standard one-year limited warranty from Apple. If desired, the warranty can be extended to two years; for this, Apple provides the opportunity to purchase the AppleCare Protection Plan extended service support program. If you decide to renew iMac warranty or MacBook Pro, then you can extend it up to 3 years. The cost of this package depends on the device and region of residence. Therefore, the cost of additional one-year warranty service can range from $50 to $100.

How to Check Your iPhone's Warranty
When did you buy yours new iPhone, then upon first startup, any user must go through the activation procedure, and the Apple warranty begins from the moment the device is installed.

You can check the iPhone warranty on the official Apple website. Follow the link - Apple Warranty Support, enter and click the Continue button.

If you entered your serial number correctly, then this service service and support will display your device model ( iPhone phone or MacBook laptop) and warranty information.

Let's see what the system showed in our case. We see the model of our phone - Apple iPhone 4. In the column Technical support by telephone - the period has expired, apparently now a telephone call to the service technical support became paid. It was free for 3 months from the moment of first activation.

Well, the right to service and repair is still valid until December 20, 2013, perhaps everything is correct, we performed the first launch and activation on December 20, 2012, that is, exactly 1 year ago from the end of the warranty period.

Ability to use online check Warranty service for Apple products can be useful for users who decide to purchase either a new or used iPhone, iPad or other Apple gadget.

The only thing that is not entirely clear is whether Apple's worldwide warranty will apply after iPhone already Was it repaired under warranty from a local operator that officially sells Apple brand phones?

There was recently a conversation on my Twitter about warranty service for Apple equipment in Russia. Due to the specific nature of my employment, and I work with Apple equipment in a retail store, this topic is not uncommon. You will be surprised, but not all users know that if there is something wrong with the iPhone, Apple can exchange it for a new one. The display is loose, the front camera has moved out, there is no focus on the iPhone 6 Plus, there is no network on the iPhone 5s RFB - these are the most common reasons for exchanging Apple smartphones under warranty. But there is a nuance: the phone or tablet must have official certification in Russia.

There is a common misconception that Apple equipment does not break. It breaks. Quite often the cause of these breakdowns is a manufacturing defect. Let me note separately, and this is my personal observation, that the number of these breakdowns is constantly growing. This is probably due to growing production volumes. As my experience shows, iPhones are the ones that break most often. At the same time, it is worth understanding that they sell more than other Apple products. If your smartphone or tablet has been in use for less than a year, you have not repaired it and generally used it carefully, then the existing problem may be grounds for exchanging it for a new one.

Rostest

First of all, it’s worth clearing things up. Smartphones and equipment with PCT certification are covered under warranty service in Russia. A device purchased in the USA will be denied warranty service in Russia. If your iPhone was purchased in Russia, then you are under Apple’s protection and can count on a solution to the problems that arise. There is another category - “Europeans” or Eurotest. Devices purchased in Europe are not covered under warranty service under Apple's terms and conditions in Russia. The decision on warranty service is made by the service center to which the user contacts. There is no universal solution here. If your iPhone is a Euro test and a problem is discovered with it, contact, if possible, several certified service centers. There is a chance that some of them will accept your device for service.

It’s very easy to find out whether your gadget’s warranty is up to date. Each individual device has its own personal serial number. For iPhone or iPad, go to “Settings”, then “General”, “About this device”.

For Mac, Apple menu, About This Mac, Overview tab.

Please note that the serial number of the device and its box must be the same. If the symbols on the device and its box are different, I recommend returning it to the seller as soon as possible. They sold you either stolen or repaired equipment.

First, you need to make sure that your device has support in Russia. This can be done on a special page on the Apple website. Here you must enter the serial number of the device. If it falls under warranty, the system will indicate the duration of the current warranty period. If this period has expired, then you will have to fix the breakdown yourself - the warranty is no longer valid.

If your device was purchased outside of Russia, the system will notify you about this:

If your iPhone, iPad or other Apple gadget is still under warranty, was purchased in Russia or Europe, and there is some problem with it, then feel free to take it to the nearest service center.

All Apple equipment purchased in Russia in our country is covered by Apple's limited warranty for 12 months. It is called limited because the device cannot be returned under warranty if it has been exposed to moisture, has been repaired, or has been subjected to severe physical impact. Multiple dents, bent body or cracked glass will void the warranty. Sensors illuminated by moisture inside the device will void the warranty. Installed unlicensed software will void the warranty. The use of non-certified accessories will result in a denial of warranty.

There is another myth associated with Apple technology. Some users are convinced that “American” iPhones are better than “Russian” ones. Allegedly, Apple uses low-quality components for the Russian market, which ultimately results in frequent problems and defects. Of course this is not true. The production line of all smartphones and other Apple equipment is the same for all countries. They differ only in the included charger and set of documentation. It may differ for different countries.

Checks

Apple divides its devices into two types of warranty: from the moment of activation and by receipt. The receipt warranty applies to iPad, iPod, Mac, Apple Watch, Apple TV. The guarantee from the moment of activation only works for iPhone. And I’ll tell you a secret: according to the consumer protection law, all components included with the device also have a warranty equal to the device. This means that if the headphones start to malfunction before the iPhone warranty expires, you need to contact the seller, he will solve the problem.

Paid replacement

Despite the fact that Apple is still delaying the opening of a full-fledged Apple Store in Russia, the company continues to meet the needs of Russian users. One of these steps is a paid warranty replacement. Paid replacement - the opportunity to get a new device to replace your broken, drowned or with any other problem. If you ran your iPhone over with a tank or launched it from the sixteenth floor, Apple will exchange it for a new one for an additional fee.

It often happens that it is not advisable to repair a device: Apple does not produce original spare parts, and using the services of dubious services is not the best solution. Fixing serious damage to a device may cost more than a paid replacement. In this case, paid replacement is the most suitable option. But there is one condition: your smartphone, tablet or other Apple device should not have been repaired before being sent to a service center for a paid replacement. Otherwise, the service center will simply refuse to replace your device with a new one, making a corresponding note in the warranty card.

Another common problem is cables. Original cable Lightning is expensive, but it is a guarantee of stable operation of your device. In addition to Apple, there are many other manufacturers whose chargers are approved for use with Apple equipment. Among them are Belkin, Ozaki, Griffin, Incase, Mophie. As a rule, a high-quality Lightning cable costs at least 1000 rubles. But in any case, before buying a Lightning cable, you should decide on the manufacturer and check on their website the approximate cost of the charger. Let me remind you that if you buy a counterfeit Lightning cable, you risk losing the warranty on your iPhone, iPad or iPod.

Purchase

To avoid possible problems with Apple equipment, I first recommend that you decide on the place of purchase. Read user reviews of different stores, explore the assortment, compare prices. Not everyone knows that Apple itself conducts trading activities in Russia only through its online store. There are no Apple retail stores in Moscow or any other city in our country. The Apple Shop, recently opened in Moscow's TSUM, is different from the Apple Store - a full-fledged Apple retail store. Apple Shops are shop-in-shop stores; they operate in large shopping centers around the world. We have already written about .

Since I myself work in a store with Authorized Reseller status, I recommend choosing a seller that Apple knows about. Such a store must be either Authorized or Premium Reseller. A device purchased from one of these stores will have an official Apple warranty for a year and certification in Russia. These stores receive equipment from official Apple distributors, DiHouse, Marvel, Merlion and OCS Distribution. Some resellers, for example Svyaznoy or MVideo, receive equipment from Apple, bypassing distributors. But this is already an internal kitchen. Finding one of these stores in your city is easy. There is a page on the Apple website that helps you find the nearest authorized retailer or certified service center. All Apple equipment sold in such stores has Russian certification, and with it an official guarantee for a year.

International guarantee

Let's look at another common concept - international guarantee. When we talk about a full replacement warranty, the term "worldwide warranty" no longer applies to any Apple device. Authorized service centers do not repair problematic equipment: your iPhone or iPad is always replaced with new ones. The only exceptions are special repair programs. This happened with the batteries of the iPhone 5, with the iPhone 6, whose front camera moved out, the same thing happened with the iPhone 6 Plus - its main camera module stopped focusing. This decision by Apple is due to the number of problematic devices. Since the company is launching a program to replace components, it means that the number of problematic devices is so large that Apple is not able to replace them with new ones. In this case, the worldwide guarantee comes into force. If your device falls under one of these programs, then you can have your device repaired free of charge at an authorized service center. And it doesn’t matter in which country it was purchased. To clarify the model and the operation of the repair program for your device, you must again contact the Apple website or the company’s support. Russian-speaking specialists will answer all questions.

A user whose device was not purchased in Russia depends to a greater extent on the service center he contacts. Here, the decision on warranty service for your non-PCT device is made by the specialists of the SC. But if there is still hope with the “Europeans”, since some service centers also work with them, then the service center is unlikely to be able to accept the remaining devices under warranty. Authorized service centers throughout the country have the opportunity to send non-PCT equipment to the USA, where all warranty procedures will be completed with them. But you need to ask the service center specialists about this.

Main points:

1. Buy Apple equipment in Russia and from official resellers. iPhones break often. It's nice to receive a completely new gadget instead of a defective one without any hassle.

2. Use quality accessories. Chinese cables will lead your device to the grave and even official certification will not help it.

3. You can always exchange a broken phone for a new one at an additional cost. Paid replacement is the most convenient way to solve problems with Apple equipment.

4. Worldwide warranty is a common myth.

5. For answers to most questions, there is Russian-speaking Apple support - 88003335173.

On January 1, 2014, Apple changed the rules for warranty service in Russia. Today, authorized service centers will repair gadgets regardless of the country of their manufacture. By purchasing new product With such a popular company, most consumers are completely confident that no problems will arise during the operation of the device. However, it is worth carefully studying such an issue as the iPhone warranty.

You can learn directly from iPhone 5s sellers about the so-called worldwide warranty for the device. Unfortunately, many consumers do not prefer to go into details, assuming that if it is available, in the event of a warranty incident, any official representative of the company will accept the iPhone. In fact, the situation is much more complicated than might be expected.

Features of warranty service for Apple products

In connection with the many questions regarding the warranty for Apple devices, as well as the conditions for its provision within Russia, several nuances should be mentioned at the time of the occurrence of a warranty case:

1. Any Apple products, the sale of which is not prohibited in our country, are subject to warranty service;
2. The warranty period for the device begins from the moment of purchase of the product, subject to confirmation of the purchase with the appropriate document. Warranty period for Apple products will be 1 year;
3. Service support is provided exclusively by Apple authorized technical centers;
4. Separately, it is necessary to note the warranty for iPhone 5s and 4s. Thus, authorized centers do not provide warranty service on iPhones, since a worldwide warranty is not provided for these device models. Please note that replacement with a new gadget, as well as its repair, can only take place in the country of its initial sale. In other words, if you purchase a device in the UK, it will only be covered under warranty there. In Russia, for questions regarding the warranty on the iPhone, it is recommended to contact directly the seller or the cellular operator from whom the gadget was purchased. Don't forget about this. In order to check whether a device is under warranty, you just need to go to the company’s official website. You will need to enter the serial number of your iPhone and find out whether the device is included in the general database.

Service centers should accept iPhone 4, iPhone 4s, iPhone 5, iPhone 5s for repair without any obstacles. It should be noted that in the case of the iPhone 5, additional programs warranty service, repair and replacement of components. The reason for this is that there are several unpleasant issues associated with this model. For example, replacing a defective HOME button, which is typical for A1429 models. IN in this case, the service center technicians will be required to replace the faulty component with a new one, even if the warranty period has already passed. The same scheme provides for the replacement of defective batteries. If the device malfunctions, you should contact the center and replace the faulty battery with a new element.

How not to get an iPhone warranty waiver

The first thing to remember is at the time of purchase iPhone models 5s or 4s in Russia, you need to be aware that the cost of warranty service is already included in the price of the product. The need to purchase an iPhone as cheaply as possible is the first step to purchasing a device without an actual warranty. Sell ​​cheaper new iPhone 4s is a scheme that operates exclusively on the wholesale market. Consequently, purchasing a product at a price close to the wholesale price leaves no chance of obtaining the required warranty coverage in Russia.

Secondly, if the device breaks down, you should not carry out repairs from a familiar specialist, since unauthorized opening of the product entails refusal of subsequent warranty service. When you contact the service center after trying to solve the problem yourself, you should not hope for warranty repairs. In this case, the owner of the mobile device will have to pay for the repair work personally.

Third, the new device needs to be handled with care, despite the fact that only high-quality materials and components were used in the process of its manufacture and assembly. Moreover, you should not allow moisture to get inside the product. iPhone device equipped with special wetness sensors, which, when triggered, automatically remove all warranty obligations. In this case, the sensor can operate even if moisture enters at the moment using iPhone in the rain. It is highly recommended to avoid this.

Conditions for exchanging iPhone 5s for a new mobile device

The procedure for exchanging low-quality goods is a forced event that occurs when any technical defects are discovered in the device. To receive a refund or exchange for a new phone, it must have defects that cannot be eliminated on your own, as well as non-compliance with the stated characteristics of the manufacturer.

Note that the shortcomings of a given model of mobile device can be quite obvious, which are revealed during an external inspection of the product (case defects, play, etc.), as well as implicit, which cannot be detected when examining the phone (they are discovered exclusively during use them).

In accordance with the requirements of the law, the buyer of a low-quality device has the right to demand immediate repair or a reduction in its value. In addition, it is possible to exchange for the same model mobile phone or for another product with subsequent price recalculation. If the phone has suffered a complex technical breakdown, the consumer cannot count on repairing the device. In this case, only a refund or exchange is expected.

Rights of the buyer of an iPhone 5s of poor quality

If a consumer discovers a defective iPhone 5s that is caused by production reasons and is not the result of careless use by the client, he has every right to:

1. Replacement of the mobile device with an identical one, without faults;
2. Replacement with a completely different product, with recalculation of the cost;
3. Requirement to reduce the price of products that is commensurate with damage and defects;
4. Repairs at the seller’s technical service or reimbursement of costs for repair work at other service centers;
5. Refusal of low-quality goods, full refund of its cost.

Rights of a buyer who purchased a defective iPhone 5s

When a defective mobile device is detected, the buyer has the right to exchange it:

1. If the product needs additional verification to determine the cause of the defect, its replacement must be carried out within 20 days;
2. If another iPhone 5s is not available, then outlet must provide the client for temporary use with another mobile device most similar in distinctive characteristics from iPhone 5s. Please note that the device must be delivered within 30 days;
3. If the purchase of goods was carried out in remote areas, then the exchange of the device is carried out at the time of the first arrival of the product in this territory.

Provided that the consumer does not completely agree with the terms of product exchange or refund, it is recommended to contact a lawyer for advice.

Advice! Carrying out iPhone repair 5s is quite complex and painstaking work. To receive a working device in the shortest possible time, you must expect to pay a considerable cost for the goods. It is important to carefully study the terms of the contract.

To support the purchase of an iPhone

To support the purchase of an iPhone model, we suggest that you familiarize yourself with the statistics of warranty cases in Russia:

• No more than 1% of consumers of this product apply for warranty service;
• Term warranty repair or replacing a component with a new one, as a rule, takes at least 7 working days;
• In Russia, not a single case of repeated requests for service of the same iPhone mobile device has been recorded.

What about quality characteristics Apple equipment in general, then in this case you need to pay attention to the following: repairs are not provided iPad models And iPod touch. Carrying out repair work and replacing all components is carried out exclusively in the factory. These models are distinguished by the absence of external screw fastenings.

It should be noted that after the device is repaired or certain parts are replaced, the phone will return to its owner in its original condition, that is, without installed applications and programs, as well as without accumulated personal data. Therefore, before carrying out repairs at a service center, it is necessary to perform a backup.

Today, the new iPhone is a fairly successful replacement for most gadgets (camera, audio player, etc.), which were previously purchased separately. You can find out all the information you are interested in on the official website of the manufacturer. Knowledge of how to properly check warranty claims can be very useful for those who decide to become the owner of an iPhone.